Service Action
Code: 19P5
Subject
Release Date
Affected Vehicles

Cooling System Flush & Coolant Replacement
March 18, 2021

Country
USA

Beginning
Model Year
2019

Ending
Model Year
2019

Vehicle
E-TRON QUATTRO

Vehicle
Count
12

Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the only valid campaign inquiry & verification source.

Problem Description
Corrective Action
Code Visibility



Campaign status must show “open.”



If Elsa shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.

G13 coolant was mistakenly filled into the affected vehicles instead of G12evo coolant during a
workshop visit. In certain circumstances, this could result in a cooling system leak.
Flush cooling system and replace coolant with the proper type.
On or about March 18, 2021, the campaign code will be applied to affected vehicles.

Owner Notification

Owner notification will take place in March 2021. Owner letter examples are included in this
bulletin for your reference.

Campaign Expiration
Date

This campaign expires on December 01, 2025. Repairs must be performed on or before this
date to be eligible for payment. Keep this expiration date in mind when scheduling customers
for this action. If a customer wishes to have this service performed after the expiration date,
your dealerships normal costs associated with this repair will apply.

Additional Information

Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2021

19P5 Page 1 of 14

Parts Information
Parts Control Type:
VIN to Order

If parts are needed to support a vehicle repair:
• US Dealers - use AVA

Parts Control Type:
Free Order

Parts will be managed by Free Order

Initial Allocation:
NO

Due to the small number of affected vehicles there will be no parts allocation. Please
reference the Repair Projection Tool (below) to view your potential VIN population.

Repair Projection Tool:
(right click to open)
Criteria

K1

Quantity

Part Number

P.O.C. Part Description

Ordering Method

Up to 10

G -12E-050-1G DSP G12evo COOLANT (1 gallon pre-mixed)

POC Drop Ship

1

4KE-121-809

LEAD SEAL

VIN to Order

2

N -911-407-01

BOLT

Free Order

2

N -911-900-02

BOLT

Free Order

NOTE
The specified part numbers reflect the status at the start of this action. Interim updates made in ETKA can cause a
listed part number to become unavailable. In this case, the new part number specified in ETKA should be used.

The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures
are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether
this information applies, contact an authorized Audi dealer. 2021 Audi Group of America, Inc. and Audi Canada. All Rights Reserved.
March 2021

19P5 Page 2 of 14

Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
Service Number

19P5

Damage Code

0099

Parts Vendor Code
Claim Type

002
Sold vehicle: 7 10
Unsold vehicle: 7 90

Causal Indicator
Vehicle Wash/Loaner
Criteria I.D.

Mark SEAL as causal part*
Do not claim wash/loaner under this action
K1

LABOR
Labor Op

Time Units

1938 17 99

400

Description
Flush cooling system (includes GFF/battery
charge)

PARTS
Quantity

Part Number

Description

1.00

4KE121809

SEAL*

Up to 10.00

G 12E050S0

COOLANT

2.00

N 91140701

HEXAGON SOCKET OVAL HEAD BOLT
(COMBI)

2.00

N 91190002

BOLT

Outside Material
Quantity

Part Number

Description

Max. Dollar Amount

1

SPECIALTOOLS

Special tools
-VAS542007/5- and
-VAG1274B/14-

$234.12

Special tools -VAS542007/5- and -VAG1274B/14- can be claimed ONE TIME per dealer
Max Dollar Amount breaks down as follows:
-VAS542007/5- = $120.00
-VAG1274B/14- = $74.40
Shipping = varies
Sales tax = varies

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2021

19P5 Page 3 of 14

Customer Letter Example (USA)

This notice applies to your vehicle: ,

Subject:

Service Action 19P5 - Cooling System Flush & Coolant Replacement

Dear Audi Owner,
As part of Audi’s ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a
service action on certain 2019 model year Audi e-Tron vehicles. Our records show that you are the owner of a
vehicle affected by this action.
What is the issue?

G13 coolant was mistakenly filled into the affected vehicles instead of G12evo coolant
during a workshop visit. In certain circumstances, this could result in a cooling system
leak.

What will we do?

Your authorized Audi dealer will flush the cooling system and replace the coolant with
the proper type. This work will take about a day to complete and will be performed for
you free of charge.

What should you do?

In order to limit any possible inconvenience, please contact your authorized Audi dealer
as soon as possible to schedule this service. Please keep in mind that your dealer may
need additional time for the preparation of the repair, as well as to accommodate their
daily workshop schedule. For your convenience, you can also visit www.audiusa.com
and click on the “Find a Dealer” link to locate a dealer near you and schedule this
service.
This service action will be available for you free of charge only until December 01,
2025. If you wish to have this service performed after that date, your dealer’s normal
costs associated with this repair will apply.

Lease vehicles and
address changes

If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.

Can we assist you
further?

If your authorized Audi dealer fails or is unable to complete this work free of charge
within a reasonable time, please contact Audi Customer Experience at 1-800-253-2834
or via our “Contact Us” page at www.audiusa.com.

Checking your vehicle
for open Recalls and
Service Campaigns

To check your vehicle’s eligibility for repair under this or any other recall/service
campaign, please visit the Recall/Service Campaign Lookup tool at
www.audiusa.com and enter your Vehicle Identification Number (VIN).

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Audi Customer Protection

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2021

19P5 Page 4 of 14

Repair Overview

•

Flush cooling system.
NOTE

The cooling system flush procedure must be
performed twice.

NOTE
•

These repair instructions may differ from the labor operations and labor times listed in ELSA.

•

Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.

•

This procedure must be read in its entirety prior to performing the repair.

•

Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not
identically match all affected vehicles.

•

Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.

•

When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate
inside the shop to avoid temperature-related component damage/breakage.

Safety Precautions When Working NEAR the High-voltage System
DANGER
Extremely dangerous due to high voltage.
•

The voltage levels in the high-voltage system constitute a safety hazard. Danger of severe or fatal injuries
from electric shock if high-voltage components or high-voltage wiring are damaged.

•

Carry out a visual check of high-voltage components and high-voltage wiring.

•

Never use cutting/forming tools or other sharp-edged implements.

•

Never perform work using welding, brazing, thermal bonding or hot air in the area of high-voltage
components and high-voltage cables.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2021

19P5 Page 5 of 14

Required Tools
SPECIAL ORDERING INSTRUCTIONS
-VAS542007/5- and -VAG1274B/14- will be used exclusively for this campaign. The supply of these tools is limited
to the 12 vehicles needing the 19P5 repair.
The -VAS542007/5- and -VAG1274B/14- cannot be ordered online!
When an appointment is made for the 19P5 repair, contact Audi Special Tools and Equipment Program to order the
tools as follows:
•

Send an E-mail to [email protected]