front integrated control panel are set to the same value. During diagnosis no
DTCs may be stored in the HVAC module. The cause may be a synchronization
loss with the blend door stepper motors. Should a Customer express a concern,
please refer to SSM73587 for repair guidance.

SSM73587

10

Latest Vehicle Concern Fixes
Customer
Concern

Details and Status

Publication

RR Evoque
12MY - On

A Customer may
report that the
exhaust finisher is
corroded or
discolored.

The stainless steel exhaust finisher may become corroded or discolored due to
the steel retaining nuts causing galvanic corrosion. Should a Customer express
a concern, please refer to TSB LTB01111 to replace the exhaust finishers.

LTB01111NAS1
On Sign-off

Range Rover
13MY – On
RR Sport
14MY – On
RR Evoque
12MY - On

A Customer may
report the
appearance of
cracks in the
surface on the
inside of the
vehicle tailgate in
the area of the
hinge.

This may be caused by over extension of the tailgate. These surface cracks are
superficial in nature and do not pose a structural concern. TSB LTB01093 is
being updated to include Range Rover Evoque model variants. Should a
Customer express a concern, please refer to the TSB for repair guidance.

LTB01093NAS1
To Be Updated

Discovery
Sport
15MY - On

A Customer may
report a ticking
type body noise
coming from the
B-Pillar area.

TSB LTB00827 is being updated to address this concern. One key element to
the revision is the addition of using a PTFE spray lubricant to prevent rebonding of the E-coating cracked during the procedure. Should a customer
express a concern please ensure the procedures in the bulletin are performed
as written. Should a concern still remain after following all the bulletin steps,
please submit an TA case for further assistance.

LTB00827NAS7

Vehicle

11

N124 and H056 Safety Recall
– full TFT Screen Intermittently Blank
Problem Definition
•

Instrument cluster goes blank intermittently for a minimum of 7sec, specific to Visteon Full TFT instrument cluster
•
Range Rover/Range Rover Sport 17MY
•
XF and F-PACE 17-18 MY; XE 18MY; XJ 16 – 17MY

Effect on Vehicle Operation
•
•

Cluster resets, going blank for at least 7s during which no legislated functions (speedo, warnings etc) are visible
Duration can be multiples of 7s if reset conditions are re-triggered on recovery.

Fix Implementation
•

Issue cut off in production on all cars 18th August 2017 with permanent corrective action made to cluster hardware.

Affected Population & Service Action Support
•
•

•

29,034 in USA and 4052 in Canada
Existing software download now available for some vehicle types with a 2hr download, Software-patching solutions in
development for all affected models which reduces download time to c.10 mins. Pathfinder solution available late Nov SDD 7th
Dec.
Owner Mailing by December 19th
12

N124 and H056 Safety Recall
– Campaign Launch Timing
Vehicle
Line

Tool Type

2hr
Repair

Special App Repair
(approx. 10 mins)

Campaign
Launch

RR/RRS
17MY

Pathfinder

Available
Now

Due late Nov

8th Nov

XF/XE &
F-PACE
18MY

Pathfinder

Available
Now

Due late Nov

8th Nov

XJ
16-17MY

SDD

N/A

Not released yet
- Manual Patch est. Mid Nov

Mid Nov

XF &
F-PACE
17MY

SDD

Not
planned

Not released yet
- Due 7th Dec
- Investigating pull forward and
manual patch opportunity

7th Dec

13

Questions Raised By Retailers
Vehicle

Customer Concern

XCL

The R1234YF Jaguar
recommended tool has been very
problematic and not user friendly.
Are there any improvements
available?

GR-8

We have owned our GR-8 for 22
months. (purchased 1-16). We are
still waiting on the updated control
head. We understand Midtronics is
relying on retailers to return there
old control heads. My question is,
Due to the fact we have had our
GR-8 for so long (before they were
sent out on auto shipment). Why
have we not received our updated
head?

Details and Status
Jaguar Land Rover has approved the Robinair AC1234-6
machine for use on JLR vehicles. This is available for purchase
through Bosch Service Solutions in addition to the Mahle/RTI
machine currently in use. Please refer to Service Bulletin 1322NAS / STE17-14 published July 19, 2017.

Raised By

Jim Lynch
Alvarez Jaguar

The list of retailers needing reworked GR8 control heads was
managed by Midtronics. Initially the first units went to retailers
with non-functioning units that they were aware of.
Reminder to those retailers that have not sent back in their GR8
control head cores or just receive one: Please send in your
core immediately after you receive your new unit. so we can
continue this project for all other retailers. Receiving back these
units is key to overall project completion.

Jake Stark
Land Rover
Flatirons

14

Questions Raised By Retailers
Vehicle

Customer Concern

Details and Status

Raised By

RR Velar

Velar comes at PDI with
two, small tools in a baggie
in the center console or
glove box that we can not
identify what it is used for.

The tool pictured in the baggies are the removal tools for the spring clips
that retain the accessory convenience pack base mounting bracket to the
front seat headrest bars. The convenience pack consists of a coat hanger
or hooks that are easily removed from the base bracket. Port fitted
convenience packs will have these removal tools provided in the vehicle.

Mark Beaudrow
Cole European

15

Questions Raised By Retailers

Spring retaining clip for convenience
pack base mounting
16

Questions Raised By Retailers
Vehicle

Customer Concern

Details and Status

Raised By

XCL

What should we do with all these
rear brake noise concerns on
Jaguars and repeat front brake
noise from performance pads that
have already been chamfered.

Please submit an EPQR following SSM 58457 - Guidelines for
Submitting a Brake Noise EPQR for the rear brake squeal
concerns. This concern is under investigation.
For Land Rover High Performance front brakes. Vehicles that
have returned after LTB00857NAS5 has been performed.
Please submit a TA case with pictures of the chamfer applied to
the front brake pads.

Justin Matheny
JLR Chantilly

InControl
Touch Pro

Are there any updates on the
touch screen image shift concern
for the InControl Touch Pro fitted
systems. We are still getting
complaints even after the phase
3.0 has been performed.

Phase 3.0 did not contain the fix for the image shift. Software is
being developed to address this concern and is targeted for an
early December release.

Brandon Martz
Rosenthal Jaguar

XCL

We have been seeing a handful of
new vehicle PDI's that will not
activate the telematics system. If
you park the vehicle for a few
hours or days the vehicle will
usually/finally connect. Are there
any current server issues like we
have seen in the past with
activating telematics and if so will
there be a fix for the server?

Covered in the earlier slide presentation above.

Vern Wiesler
JLR North
Scottsdale

17

Questions Raised By Retailers
Vehicle

Customer Concern

Details and Status

Raised By

Discovery
Sport
18MY

When activating navigation SD
cards on Discovery Sport 2018
Pathfinder prompts to update the
maps manually. We have tried to
update the maps manually but its
wants to charge us $120.00 To
update the maps, otherwise it's
asking for a scratch code. We
submitted EPQR 2454782. Is
there an updated step for PDI map
SD card activation for 2018MY
Discovery Sport?

This is the first report of this concern we have received. We are
investigating the concern. Thank you for reporting it.

Ernie Sandoval
Land Rover
Orlando

Electric
Vehicles

What is Dealer time table
requirements for electric car
charging preparedness? How
many charging stations will be
required for public use? How
many battery chargers will the
shop be required to install? Is
ABM the only Tool source
recommended at this time? Please
expand on dealer requirements.

For JLR Vehicle Equipment Charging Requirements, please
refer to Operations Bulletin 171808.005 published August 1st
2017 and posted to Infotrail and JBN. This document provides
comprehensive information on Retailer charging equipment
requirements and details of the roll out plan. Contact details for
ABM, JLR’s EV facilities management company, are provided.
Questions may also be sent to your local JLR Franchise
Development Manager.
Requirement for additional shop equipment is being finalized
and will be communicated to Retailers in Q1 2018 with a
planned deployment during Q2 2018.

Jim Lynch
Alvarez Jaguar

18

THANK YOU!
Q&A