TOPIx - SSM73635 - Range Rover Velar 18MY - Unable to activate telematics at PDI

Reference

SSM73635

Models

Range Rover Velar / L560

Title

Range Rover Velar 18MY - Unable to activate telematics at PDI

Category

Electrical

Last modified

13-Nov-2017 00:00:00

Symptom

205000 Electrical Accessories

Content

Issue

Page 1 of 3

Vehicle fails PDI routine due to telematics will not activate – e-Call button fails to
illuminate
Cause
Communication error between Telematics Control Unit (TCU) and Server
Action
Attempt to manually activate TCU BEFORE attempting PDI:
IMPORTANT: Note timestamps for ALL TCU activation attempts to be included with any
TA requests needed to complete activation.eMove vehicle outside to known area of
good reception.
• Attempt manual activation with 10 second bCall button press. (note timestamp)
• 2 or 3 attempts should be made, waiting about 3 minutes between each attempt to
allow for delays in data exchange with connected car servers.
If manual TCU activation is not successful, proceed with normal PDI processing
applying the following care points:
• Only use Pathfinder 115 onwards.
• Verify WiFi, Mobile Data, and hotspot settings are turned off. (where fitted)
• Verify SIM card is removed from vehicle.(where fitted)
• Perform PDI (Note timestamp of TCU activation process within PDI routine.)
If unsuccessful:
• Run Telematics server check (Note timestamp)
◦ 1. CAUTION: This procedure requires Pathfinder version 115 loaded or a later
version.
◦ 2. Connect the JLR approved diagnostic tool and the JLR approved battery
support unit to the vehicle and begin a new diagnostic session.
◦ The JLR approved diagnostic tool will read the correct VIN for the current
vehicle and automatically take the vehicle out of ‘Transportation mode’ if
required.
◦ 3. Follow the JLR approved diagnostic tool prompts.
◦ 4. Select 'ECU Diagnostics'.

https://topix.landrover.jlrext.com/topix/service/document/856244

11/13/2017

TOPIx - SSM73635 - Range Rover Velar 18MY - Unable to activate telematics at PDI

Page 2 of 3

◦ 5. Select 'Telematic control unit module' [TCU]'.
◦ 6. Select 'ECU Functions'
◦ 7. Select 'Telematics server communication check'.
◦ 8. Follow all on-screen instructions to complete this task.
• Run Activation routine (Note timestamp)
◦ 1. Select 'ECU Diagnostics'.
◦ 2. Select 'Telematic control unit module' [TCU]'.
◦ 3. Select 'ECU Functions'
◦ 4. Select 'Activate telematics control module'.
◦ 5. Follow all on-screen instructions to complete this task.
• Repeat PDI routine. (Note timestamp of TCU activation process within PDI routine.)
If still unsuccessful:
• Run the TCU "New Module Programming" function. (Note: there is no need to
physically replace the module).
◦ 1. Select 'ECU Diagnostics'.
◦ 2. Select 'Telematic control unit module' [TCU]'.
◦ 3. Select 'Replace ECU'.
◦ 4. Follow all on-screen instructions to complete this task.
◦ 5. When the task is completed, exit the current session.
◦ 6. Disconnect the JLR approved diagnostic tool and the JLR approved battery
support unit.
IMPORTANT: Extract session files immediately after exiting the current diagnostic
session to
include with a TA case if required.
Vehicles that cannot successfully activate TCU Connected Car services following these
steps must open a VIN specific TA request including the following details.
• Session files
• Confirmation of process followed and SSM number.
• Date/Time of all manual activation attempts.
• TCU serial number

Technicians - Please rate this SSM and provide comments so that future
communications can be improved.
1 = Poor – Basic information provided – The SSM does not help me resolve the
customer concern.
3 = Average – Adequate information provided – The SSM partially helps me resolve the
customer concern.
5 = Excellent – All required information provided to resolve the customer concern.

https://topix.landrover.jlrext.com/topix/service/document/856244

11/13/2017

TOPIx - SSM73635 - Range Rover Velar 18MY - Unable to activate telematics at PDI

Page 3 of 3

https://topix.landrover.jlrext.com/topix/service/document/856244

11/13/2017