7

Select Check all.

8

Select Delete,

9

Confirm 'delete action'.
When all tasks are complete, go to the next Step.

12

Exit the current session.
1

Select the Session tab.

2

Select the Close session option.

3

If necessary, set the vehicle to 'Transit mode'.
When all tasks are complete, go to the next Step.

13

Disconnect the diagnostic tool, battery support unit, and USB memory device from
the vehicle.

14

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Turn off the vehicle for a minimum of 10 minutes, to allow the vehicle modules to shut
down.

TROUBLESHOOTING:

• In the event that an error is experienced during the software update process, the strategy
implemented in the Jaguar Land Rover-approved diagnostic tool can identify an error if the
InControl Touch Pro is unable to complete the required process.
• If an error is displayed, refer to the table below and complete the appropriate Action.
ERROR CODE
21 Communication
error

CONCERN
Busy or no response
from the module.

ACTION REQUIRED
21 - Communication error
1. Follow all on-screen instructions to exit the application.
2. Perform a battery hard reset.
3. Complete the 'Configure existing module - InControl
Touch Pro' application again.

06 - Media not
found

USB memory device
not found in the
vehicle.

NOTE:
The Jaguar Land Rover-approved diagnostic tool will
prompt the user to swap the USB memory device to
the adjacent USB port in the event that the module is
unable to read the USB memory device. When this
action is completed and the green 'tick' ( )
selected, the module will attempt to continue the
application using the adjacent USB port.

✓

06 - Media not found
1. Follow all on-screen instructions to exit the application.
2. Perform a battery hard reset.
3. Complete the 'Configure existing module - InControl
Touch Pro' application again using the Jaguar Land Roverapproved USB memory device.

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ERROR CODE

CONCERN

ACTION REQUIRED
4. If the error code '06 - Media not found' is displayed
again, further checks will be required to determine if it is a
USB memory device concern or a vehicle concern.
5. Potential concerns:
- Non-JLR-approved USB memory device
- Faulty USB memory device
- Vehicle concern between module and USB port (USB
hub, connector, or cable issue)

02 - File not found

File required by the
module has not been
found on the USB
memory device due to
file transfer issue.

NOTE:
The Jaguar Land Rover-approved diagnostic tool will
prompt the user to swap the USB memory device to
the adjacent USB port in the event that the module is
unable to read the USB memory device. When this
action is completed and the green 'tick' ( )
selected, the module will attempt to continue the
application using the adjacent USB port.

✓

02 - File not found
1. Follow all on-screen instructions to exit the application.
2. Perform a battery hard reset.
3. Complete the 'Configure existing module - InControl
Touch Pro' application again using the USB memory
device.
4. If the error code '02 - File not found' is displayed again,
further checks will be required to determine if it is a USB
memory device concern or a vehicle concern.
5. Potential concerns:
- Non-JLR-approved USB memory device
- Faulty USB memory device
- Vehicle concern between module and USB port (USB
hub, connector, or cable issue)

01 - General
Failure

Module concern.

01 - General failure
1. Follow all on-screen instructions to exit the application.

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ERROR CODE

CONCERN

ACTION REQUIRED
2. Submit a Technical Assistance (TA) request titled '01
General Failure Recovery'.
- All session files which contain this error must be
attached.

0A - Invalid
signature

Corrupted NGI
software files on the
Jaguar Land Roverapproved diagnostic
tool or USB memory
device.

0A - Invalid signature
1. Follow all on-screen instructions to exit the application.
2. Complete the 'Configure existing module - InControl
Touch Pro' application again on the same Jaguar Land
Rover-approved diagnostic tool and use a different Jaguar
Land Rover-approved USB memory device.
3. If error code '0A - Invalid signature' is displayed again,
the relevant Jaguar Land Rover-approved diagnostic tool
has a corrupt file installed and the diagnostic tool would
require F2 recovery procedure and another Jaguar Land
Rover-approved diagnostic tool should be used to
complete the update.

Module recovery in
progress (30
minute process)

The software
download has failed
and the module is
recovering to a
previous level.

Module recovery in progress
1. Do not touch the vehicle.
2. Allow the recovery process to complete fully.
3. Follow all on-screen instructions to exit the application.
4. Complete the 'Configure existing module - InControl
Touch Pro' application again.

1

NOTE:
In the event that an error is displayed which is not listed in the above table,
then select green 'tick' (✓
✓) when prompted ‘Would you like to retry?’ if the
update fails to complete successfully.
Submit a Technical Assistance (TA) request in the following instances:

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If the software update fails due to an error listed in the
TROUBLESHOOTING table and the recommended actions do not
resolve the concern.
If the software update fails due to an error which is not listed in the
TROUBLESHOOTING table and repeated retries have proved
unsuccessful.
When submitting a TA request, include in the heading the relevant Technical Bulletin/Service
Action number related to the software update. State the error and actions completed and
attach the relevant session file to the TA.
2

Submit a Diagnostic Product Quality Report in the following instances:
If assistance is required to complete the F2 Recovery procedure to the
Jaguar Land Rover-approved diagnostic tool.

DIAGNOSTIC PROCEDURE 'B': PATHFINDER

This Diagnostic Procedure is only for vehicles requiring the Jaguar Land Rover-approved
diagnostic tool with PATHFINDER.
CAUTION:
Do not attempt to update the InControl Touch Pro to Phase 3 on vehicles equipped
with Rear Seat Entertainment (RSE) until further notice. A communication will be
released when this concern has been resolved and the Phase 3 update can be
completed on vehicles with RSE.

NOTES:
◾ This action will result in the navigation journey ETA share contacts being deleted from
the system. Please inform customers that any contacts previously stored in the

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navigation system (not phone contacts) will need to be entered again upon
completion.
◾ This procedure requires the Jaguar Land Rover-approved USB memory device
DTSE9G2/32GB.

1

CAUTIONS:
◾ Make sure that the Jaguar Land Rover-approved diagnostic equipment is
connected to the internet at least once every 24 hours.
This procedure requires Pathfinder version 118 loaded or a later version.
◾ The software transfer process can take some time, please be patient. The
vehicle ignition will turn 'OFF' during this transfer which is normal – do not
touch the Start/Stop button unless instructed to do so.
◾ Before commencing, make sure that the Infotainment screens display the
'Home' screen with the ignition ‘ON’. If not (i.e the display screens show the
Jaguar logo or the front screen is blank), lock the vehicle and leave for 5
minutes, then unlock the vehicle. Switch the ignition ‘ON’ and check the
display screens again.
◾ When downloading, it is critical NOT to disturb the Data Link Connector
(DLC) connection. Any interruption in connection between VCI and the DLC
connection will result in a failure and may not be recoverable.
Connect the Jaguar Land Rover-approved Midtronics battery power supply to the
vehicle battery.

2

CAUTION:
Disconnect all customer USB devices that are connected in any of the vehicle
front and rear USB ports (as applicable) before connecting the Jaguar Land
Rover-approved diagnostic tool and commencing with the software update.
After successfully completing the update and after disconnecting the Jaguar

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Land Rover-approved diagnostic tool, reconnect the customer USB devices
back to their original location.

NOTE:
The Jaguar Land Rover-approved diagnostic tool must be loaded with
PATHFINDER version 118 (or later).
Connect the Jaguar Land Rover-approved diagnostic tool to the vehicle and begin a
new session.

3

NOTE:
The Jaguar Land Rover-approved diagnostic tool will read the correct Vehicle
Identification Number (VIN) for the current vehicle and automatically take the
vehicle out of Transit mode if required.
Follow the on-screen prompts.

4

Select ECU Diagnostics.

5

Select Infotainment Master Controller [IMC].

6

Select ECU Functions.

7

Select Update to Phase 3.0 – InControl Touch Pro.

8

NOTES:
◾ When the Jaguar Land Rover-approved diagnostic tool is formatting the USB
memory device and copying over the Phase 3.0 package to the USB memory
device, the tool will finish and advise the technician to install the USB
memory device into the vehicle’s socket. The vehicle’s ignition must be ON,

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and the IMC must be ON and fully booted. This process can take up to 90
seconds.
◾ Follow all on-screen instructions until prompted to insert the Jaguar Land
Rover-approved USB memory device into the Jaguar Land Rover-approved
diagnostic tool. Do as instructed before proceeding.
Follow all on-screen instructions until prompted to transfer the Jaguar Land Roverapproved USB memory device from the Jaguar Land Rover-approved diagnostic
equipment to the vehicle.

9

Transfer the Jaguar Land Rover-approved USB memory device into the vehicle before
proceeding on the Jaguar Land Rover-approved diagnostic tool.

10

Follow all on-screen instructions until the application prompts 'Remove the Jaguar
Land Rover approved USB memory device from the vehicle'.

11

Follow all on-screen instructions until the application completes successfully.

12

Delete paired Bluetooth® devices:
1

Select the phone on the vehicle touchscreen.

2

Select Settings.

3

Select Bluetooth® Settings.

4

Select Forget all devices.
Once completed, 'All Devices Forgotten' will be displayed.
When all tasks are complete, go to the next Step.

13

Delete Customizable Home Page (CHP):
1

Swipe across to the first CHP on the vehicle Touchscreen.

2

Press and hold until you are in 'edit' mode.
If there is more than one CHP page, scroll to the last page.

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There will be a 'Bin' icon in the footer.
3

Select the 'Bin' to delete that page.

4

The first Home Page created will not have this 'Bin' option; it requires the user
to delete everything one by one.
When all tasks are complete, go to the next Step.

14

Select the Settings icon on the vehicle touchscreen.
1

Select All settings

2

Select Features.

3

Scroll down and select Live.

4

Select Delete Live.

5

Select Yes to continue.
When all tasks are complete, go to the next Step.

15

If the vehicle has navigation journey ETA share contacts set up, the contacts must be
deleted.
1

Select Navigation function.

2

Select Settings.

3

Select Navigation Settings.

4

Select Edit profile.

5

Scroll down and select Contacts.

6

Select the Edit button displayed in line with the contact screen title.

7

Select Check all.

8

Select Delete,

9

Confirm 'delete action'.
When all tasks are complete, go to the next Step.

16

Exit the current session.

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1

Select the Session tab.

2

Select the Close session option.

3

If necessary, set the vehicle to 'Transit mode'.
When all tasks are complete, go to the next Step.

17

Disconnect the diagnostic tool, battery support unit, and USB memory device from
the vehicle.

18

Turn off the vehicle for a minimum of 10 minutes, to allow the vehicle modules to shut
down.

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