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LTB01108NAS2

TECHNICAL BULLETIN
28 NOV 2017
© Jaguar Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained, professional
Technicians with the knowledge, tools, and equipment required to do the job properly and
safely. It informs these Technicians of conditions that may occur on some vehicles, or
provides information that could assist in proper vehicle service. The procedures should not be
performed by 'do-it-yourselfers'. If you are not a Retailer, do not assume that a condition
described affects your vehicle. Contact an authorized Land Rover service facility to determine
whether this bulletin applies to a specific vehicle.

INFORMATION

This reissue replaces all previous versions. Please destroy all previous versions.
Changes are highlighted in blue

SECTION:
415-01: Information and Entertainment Systems

SUBJECT/CONCERN:
InControl® Touch Pro™ Features May Not Function As Expected; Phase 3.0 Update

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AFFECTED VEHICLE RANGE:

MODEL
YEAR:

MODEL:

VIN:

ASSEMBLY
PLANT:

APPLICABILITY:

Discovery Sport
(LC)

2017
Onwards

634012
Onwards

Halewood

Vehicles With: InControl Touch Pro,
Vehicles Without: Rear Seat
Entertainment

Range Rover
Evoque (LV)

2016
Onwards

166843
Onwards

Halewood

Vehicles With: InControl Touch Pro,
Vehicles Without: Rear Seat
Entertainment

Range Rover
Sport (LW)

2017
Onwards

666892
Onwards

Solihull

Vehicles With: InControl Touch Pro,
Vehicles Without: Rear Seat
Entertainment

Range Rover
Sport (LW)

2017
Onwards

124031
Onwards

Solihull

Vehicles With: InControl Touch Pro,
Vehicles Without: Rear Seat
Entertainment

Range Rover
(LG)

2017
Onwards

320324
Onwards

Solihull

Vehicles With: InControl Touch Pro,
Vehicles Without: Rear Seat
Entertainment

MARKETS:
NORTH AMERICA

CONDITION SUMMARY:

SITUATION:
In response to customer feedback on the performance of the InControl® Touch Pro™ system,
Jaguar Land Rover has developed a software upgrade designed to enhance/introduce the
following features and functions:
• Introduction of text message capability to the InControl® Touch Pro™ system.
• Navigation screen supports switching between 'Night' and 'Day' mode.

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• User able to synchronize the locations between the InControl Application (ICA) and the
vehicle navigation system.
• Improved Bluetooth® connectivity.
• 'Camera System Not Available, Consult Your Dealer' pop-up message displayed when
selecting reverse (R).
• Screen blank when restarting the vehicle after an immediate shut-down.
• 'DVD Disc Error' is displayed on the Touchscreen (TS) after a Digital Versatile Disc (DVD) is
inserted.
CAUSE:
These may be caused by a software issue.

NOTES:
◾ The Phase 3.0 update is not applicable to the vehicles with the following: Rear
Seat Entertainment (RSE), Rear Seat Massage, and/or SVR models.
JLR is currently investigating reports of InControl Touch Pro systems with RSE failing
to update to Phase 3 software with the JLR approved diagnostic equipment leaving
the Infotainment Slave Controller (ISC) in a non-communicative state. There is
currently no ability to recover the ISC or prevent this failure from occurring when
attempting the update to Phase 3.
ACTION:
Should a Customer express concern, follow the appropriate Diagnostic Procedure -- 'A' or 'B'
-- below.

PARTS:
No Parts Required

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TOOLS:

Jaguar Land
Rover-approved
Midtronics
battery power
supply

Jaguar Land
Rover-approved
diagnostic tool
with latest SDD
software,
Calibration File,
and InControl©
Touch Pro™
Software

Jaguar Land
Rover-approved
diagnostic tool
with latest
PATHFINDER
software

DTSE9G2/32G
B
Jaguar Land
Rover-approved
USB memory
device

WARRANTY:

NOTE:
The Phase 3.0 update is not applicable to the vehicles with the following: Rear Seat
Entertainment (RSE), Rear Seat Massage, and/or SVR models.

NOTES:
◾ Repair procedures are under constant review, and therefore times are subject to
change; those quoted here must be taken as guidance only. Always refer to JLR
claims submission system to obtain the latest repair time.

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◾ The JLR Claims Submission System requires the use of causal part numbers. Labor
only claims must show the causal part number with a quantity of zero.

DESCRIPTION
InControl Touch Pro - Software Update Phase 2.5 To Phase 3.0

SRO
87.01.50

TIME
(HOURS)
2.5

CONDITION
CODE
42

CAUSAL
PART
LR091126

NOTE:
Normal Warranty procedures apply.

DIAGNOSTIC PROCEDURE 'A': SDD

This Diagnostic Procedure is only for vehicles requiring the Jaguar Land Rover-approved
diagnostic tool with Symptom Driven Diagnostics (SDD).
CAUTIONS:
◾ Vehicle must have Phase 2.5 update already installed. The Phase 3.0 update will be
blocked if Phase 2.5 has not been installed when completing the following steps.
Refer to Technical Bulletin LTB01009NAS for Phase 2.5 update details.
Do not attempt to update the InControl Touch Pro to Phase 3 on vehicles equipped
with Rear Seat Entertainment (RSE) until further notice. A communication will be
released when this concern has been resolved and the Phase 3 update can be
completed on vehicles with RSE.

NOTES:
◾ This action will result in the navigation journey ETA share contacts being deleted from
the system. Please inform customers that any contacts previously stored in the
navigation system (not phone contacts) will need to be entered again upon
completion.

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◾ The Phase 3.0 update is not applicable to the vehicles with the following: Rear
Seat Entertainment (RSE), Rear Seat Massage, and/or SVR models.
◾ This procedure requires the Jaguar Land Rover-approved USB memory device
DTSE9G2/32GB.

1

CAUTIONS:
◾ Make sure that the Jaguar Land Rover-approved diagnostic tool is connected
to the internet at least once every 24 hours.
This procedure requires DVD151.02, Calibration File 280, InControl Touch
Pro Software 005.02, and the Vehicle Communication Interface (VCI) on the
latest level as per VCI Update Instructions available on TOPIx.
◾ If a DA VCI device is used for the update, it MUST be on a firmware level of
63 or later.
◾ The software transfer process can take some time, please be patient. The
vehicle ignition will turn 'OFF' during this transfer which is normal – do not
touch the Start/Stop button unless instructed to do so.
◾ Before starting, make sure that the Infotainment screens display the 'Home'
screen with the ignition 'ON'. If not (i.e. the display screens show the leaper
or the front screen is blank), lock the vehicle and leave for 5 minutes, then
unlock the vehicle. Switch the ignition 'ON' and check the display screens
again.
◾ When downloading, it is critical NOT to disturb the Data Link Connector
(DLC) connection. Any interruption in connection between VCI and the DLC
connection will result in a failure and may not be recoverable.
Connect the Jaguar Land Rover-approved battery support unit.

2

CAUTION:

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Disconnect all customer USB devices that are connected in any of the vehicle
front and rear USB ports (as applicable) before connecting the Jaguar Land
Rover-approved diagnostic tool and commencing with the software update.
After successfully completing the update and after disconnecting the Jaguar
Land Rover-approved diagnostic tool, reconnect the customer USB devices
back to their original location.
Connect the Jaguar Land Rover-approved diagnostic tool to the vehicle and begin a
new session.

3

Follow the on-screen prompts, allowing the diagnostic tool to read the VIN, identify
the vehicle, and initiating the data collect sequence.

NOTE:
The Phase 3.0 update is not applicable to the vehicles with the following: Rear Seat
Entertainment (RSE), Rear Seat Massage, and/or SVR models.

4

CAUTIONS:
◾ At the start of this process, the Jaguar Land Rover-approved diagnostic tool
will transfer a large number of files to the Jaguar Land Rover-approved USB
memory device. These will then be transferred to the vehicle.
◾ The Jaguar Land Rover-approved diagnostic tool may prompt 'No Update
Required' in the software resolution screen; however, this software does
require updating; select the green 'tick' (✓
✓) to continue the download.

NOTE:
The infotainment screen display will go blank or change color during this
update. This is normal behavior and is to be expected when the software is
being updated in the InControl Touch Pro control module.

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If the hyperlink is not available, the application can be found as follows:
1

Select the Diagnosis Session Type.

2

Select the following symptom:
Electrical - Information and entertainment system - Entertainment
system

3

Run and close the Datalogger tool to reveal the 'Extras' tab.

4

Select the Extras tab.

5

From 'Recommendations', run the Configure existing module - Update to
phase 3: InControl Touch Pro option.

5

NOTES:
◾ This application will begin and the InControl Touch Pro Health Check will
display on-screen. The InControl Touch Pro Health Check will make sure that
all conditions are correct before the software update can begin. In the event
of a failure condition being identified by the InControl Touch Pro Health
Check, follow the on-screen instructions to rectify the failure condition and
then retry the application. The application will not continue until all
conditions are correct - all InControl Touch Pro Health Check failure
conditions MUST be rectified.
◾ When the Jaguar Land Rover-approved diagnostic tool is formatting the USB
memory device and copying over the Phase 3.0 package to the USB memory
device, the tool will finish and advise the technician to install the USB
memory device into the vehicle’s socket. The vehicle’s ignition must be ON,
and the IMC must be ON and fully booted. This process can take up to 90
seconds.
Follow all on-screen instructions until prompted to insert the Jaguar Land Roverapproved USB memory device into the diagnostic tool. Do as instructed before
proceeding.

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6

Follow all on-screen instructions until prompted to transfer the USB memory device
from the diagnostic tool to the vehicle.

7

Transfer the USB memory device into the vehicle before proceeding on the Jaguar
Land Rover-approved diagnostic tool.
If the Jaguar Land Rover-approved diagnostic tool displays an error,
refer to the TROUBLESHOOTING section and perform the relevant
action to complete the update.

8

Delete paired Bluetooth® devices:
1

Select the phone on the vehicle touchscreen.

2

Select Settings.

3

Select Bluetooth® Settings.

4

Select Forget all devices.
Once completed, 'All Devices Forgotten' will be displayed.
When all tasks are complete, go to the next Step.

9

Delete Customizable Home Page (CHP):
1

Swipe across to the first CHP on the vehicle touchscreen.

2

Press and hold until you are in 'edit' mode.
If there is more than one CHP page, scroll to the last page.
There will be a 'Bin' icon in the footer.

3

Select the 'Bin' to delete that page.

4

The first Home Page created will not have this 'Bin' option; it requires the user
to delete everything one by one.
When all tasks are complete, go to the next Step.

10

Select the Settings icon on the vehicle touchscreen.
1

Select All settings

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2

Select Features.

3

Scroll down and select Live.

4

Select Delete Live.

5

Select Yes to continue.
When all tasks are complete, go to the next Step.

11

If the vehicle has navigation journey ETA share contacts set up, the contacts must be
deleted.
1

Select Navigation function.

2

Select Settings.

3

Select Navigation Settings.

4

Select Edit profile.

5

Scroll down and select Contacts.

6

Select the Edit button displayed in line with the contact screen title.