NHTSA ID Number: 10187337
Manufacturer Communication Number: 10-TR-99 Rev W
TSB/Document Date: 2021-02-22
Summary
Service letter related to transmission fluid and filter change recommendations
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TSB/Document ID: 10-TR-99 Rev W
Replacement Service Bulletin Number:
MFR Communication Date: 2021-01-19
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: POWER TRAIN
MFR Component System:
MFR Component Subsystem:
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Revisions to this document are noted
by a stripe in the left-hand margin
SUBJECT:
SIL 10-TR-99, Rev. W
January 19, 2021
Page 1 of 24
Transmission Fluid/Filter Change Recommendations
MODELS AFFECTED:
Allison Commercial On-Highway Products, AT 500 Series, MT 600 Series, HT 700 Series,
1000 and 2000 SeriesTransmissions, 3000 SeriesTM Transmissions (includes B300/400
and T200/300), 4000 SeriesTM Transmissions (includes B500 and T400/500), TC10®,
H 40/50 EPTM Products
Introduction:
Optimum performance and reliability of heavy-duty automatic transmissions can be noticeably influenced by
the type of fluid and filter(s) used and the frequency with which those fluid and filter(s) are changed. Allison
Transmission has designed extensive programs including specifications and tests to verify the quality of fluids and
consequently have specific fluid and filter change recommendations. Due to field studies, changes in emission
requirements, vehicle design, and operating environments, Allison Transmission has realigned recommended
fluid and filter change intervals. Heavy-duty Automatic Transmission change intervals have been revised to
more closely match today’s operating environments.
Model Year 2009 and 2010 Prognostics:
Prognostics that monitor and maximize fluid and filter life were offered in Model Year 2009 for 1000/2000/3000/4000
Series Transmissions. 3000/4000 Series Transmissions began using Prognostics with serial numbers 6510822005
(3000), 6520099957 (3000), 6610257671 (4000), 6620007438 (4000). 1000/2000 Series Transmission Prognostics
were first available in July of 2008 (MY2009). MY2009 Allison Prognostics must only be used with Allison
Approved TES 668TM and TES 295® fluids. January 2010 Allison Prognostics are compatible with TES 668TM,
TES 295® and TES 389® approved fluids in 3000/4000 Series Transmissions starting with TCM calibration CIN 4C
or later (4C-xxxxx-yyy-z) and all January 2010 1000/2000 Series Transmissions.
All 3000/4000 Series Transmissions utilizing Prognostics require the use of Genuine Allison High-Capacity filters.
All 1000/2000 Series Transmissions utilizing Prognostics require the use of Genuine Allison Control Main Spin-On
filter, P/N 29539579. 1000/2000/3000/4000 Series Transmissions may or may not have this feature "enabled" or
turned ON. This option requires that the OEM provide the wiring necessary and the feature enabled in the TCM.
Refer to the appropriate Operator’s Manual for the methods of identifying if Prognostics is enabled.
Refer to Table 4 for Filter/Fluid Change Intervals/Fluid Capacities by Series.
DH / SL4136EN
5344430
Copyright © 2021 Allison Transmission, Inc. All Rights Reserved.
SIL 10-TR-99, Rev. W
January 19, 2021
Page 2 of 24
Fluids and Specifications:
Fluid types are defined by applicable performance specification. The following transmission fluid types are
approved for use in Allison Commercial On-Highway transmission products.
Fluid Type
TES 668TM and TES 295® Fluids
• See www.allisontransmission.com for a list of Allison
Approved TES 668TM and TES 295® fluids
Recommended (Intended) Usage
• General or severe duty
• Extended change interval (2) (required)
• Extended Transmission Coverage (ETC) policy
(required)
• Prognostics (required) MY2009
TM
TES 468
Fluids
• General duty
• See www.allisontransmission.com for a list of Allison
Approved TES 468TM fluids
• Extended Transmission Coverage (ETC) policy
(required)
• TES 468TM fluids are only used for H 40/50 EPTM
Products
TES 389® Fluids
• General or severe duty
®
• Schedule One TES 389 *
• Standard change interval (2)
• Military specification fluids (for use in Military Vehicles
Only) (1)
• Prognostics MY2010 (3)
• See www.allisontransmission.com for a list of Allison
Approved TES 389® fluids
(1) Military specification fluids are approved for use in Military Applications in 3000, 4000, AT, MT, and HT Series products
only, and are strictly prohibited from use in 1000 and 2000 Series transmission products.
(2) Fluid and filter change intervals are based on transmission model, vocation (duty cycle), and fluid type (see attached
charts). NOTE: Fluid drain intervals are based on 100 percent fill with Allison approved fluids. Fluid change intervals may be
adjusted based on fluid analysis and fleet data. Refer to Service Information Letter (SIL) 17-TR-96 for details.
(3) Prognostics are available with Allison Approved TES 668TM, TES 295® and TES 389® fluids only.
Local conditions, severity of operation or duty cycle may require more or less frequent fluid change
intervals that differ from the published recommended fluid change intervals of Allison Transmission.
Allison Transmission recommends that customers use fluid analysis as the primary method for
determining fluid change intervals. In the absence of a fluid analysis program the fluid change intervals
listed in the charts must be used.
For information concerning models not listed in this publication, please call the Allison Technical
Assistance Center at 1-800-252-5283.
Refer to the latest revision of Allison publication number GN2055EN, “Technicians’ Guide to Automatic
Transmission Fluid”, and SIL 17-TR-96 for additional information on oil analysis and general knowledge about
transmission fluids.
Non-approved Fluids
DEXRON®-III and DEXRON®-VI fluids are no longer approved for use in Commercial On-Highway transmission
products and have been removed from all Allison Approved TES 389® fluids lists. TES 228® (C4 type) fluids are
no longer approved for use in Commercial On-Highway transmission products and have been removed from
the Allison Approved TES 389® fluids list.
Copyright © 2021 Allison Transmission, Inc. All Rights Reserved.
SIL 10-TR-99, Rev. W
January 19, 2021
Page 3 of 24
Allison Fluid and Filters for Extended Transmission Coverage (ETC)
Specified fluids and genuine Allison filters must be used to qualify for Extended Transmission Coverage. This
coverage is forfeited when non-approved fluids and non-genuine filters are used.
Transmission Fluid Mixture Guidelines
Transmissions with a mixture of TES 668TM or TES 295® fluid and Allison Approved TES 389® fluids must follow
fluid/filter change recommendations for Allison Approved TES 389®. Upon the second oil change, if the customer
reinstalls TES 668TM or TES 295®, the fluid/filter change recommendations outlined in 100 percent TES 668TM or
TES 295® approved fluids must be followed. H 40/50 EPTM Products require OEM factory TES 468TM fluids.
Fluid Exchange Machines:
Fluid exchanging machines are not recommended or recognized due to variation and inconsistencies that may not
guarantee removal of 100 percent of the used fluid.
3000/4000 Series and H 40/50 EPTM Filters:
New Genuine Allison High Capacity filters were released into production beginning with:
6510670912 (3000)
6610205144 (4000)
7110001551 (H 40/50 EPTM)
6520067342 (3000)
6620002521 (4000)
High-Capacity Filters:
Genuine Allison 3000/4000 Series and H 40/50 EPTM high-capacity filters were released into production beginning
July 2006. High-capacity filters allow extended filter change intervals when used with Allison Approved TES 668TM,
TES 295® or TES 468TM fluid. High-capacity service filters can be identified by P/N 29558294 or P/N 29558295
stamped into the filter end cap. Previous Allison 3000/4000 Series and H 40/50 EPTM filters can be identified by
P/N 29538231 or P/N 29538232 stamped into the filter end cap.
Table 1. Filter Kits
Series
High-Capacity Filter Kit
3000/4000
TM
H 40/50 EP
29558328 (2 inch)
29558329 (4 inch)
29545785
NOTE: Extended 3000/4000 Series transmissions Allison Approved TES 668TM or TES 295® fluid and
filter change intervals are only allowed with Genuine Allison high-capacity filters. Filters must be changed
at or before recommended intervals.
Copyright © 2021 Allison Transmission, Inc. All Rights Reserved.
SIL 10-TR-99, Rev. W
January 19, 2021
Page 4 of 24
Initial Transmission Filter Change Schedule (Production/ReTran®)
*3000 and 4000 SeriesTransmissions — Main Filter 5000 miles (8000 km)/200 hours
*3000 and 4000 Series Transmission ReTran® — Main Filter 5000 miles (8000 km)/200 hours
H 40/50 EPTM Products Spin-On Control Main Filter 5000 miles (8000 km)/200 hours
AT Auxiliary Filter 5000 miles (8000 km)/200 hours
MT Auxiliary Filter 5000 miles (8000 km)/200 hours
*Not required beginning with S/N 6510670912, S/N 6610205144, S/N 6520067342, S/N 6620002521, and
S/N 9320005689, S/N 9370006284, S/N 9420006679, S/N 9470005459
1000, 2000, 3000, 4000 Series Hours vs. Miles Chart
Table 2 (2000/3000 Hour Based Maintenance) and Table 3 (4000/6000 Hour Based Maintenance) list the
equivalent mileage based on the Allison recommended change intervals for Allison Approved TES 668TM or TES
295® approved fluids. For example, vocations or vehicles that operate with a high density shift cycle typically reach
the 6000/3000 hour change limit before the recommended mileage limit.
An example could be a transit bus equipped with a B500R that operates an average of 7 mph (11 km/h).
Recommended fluid/filter change interval for a B500R equipped with 2 inch control module in a transit vocation
using a TES 668TM or TES 295® fluid is 150,000 miles/240 000 km/6000 hours or 48 months whichever occurs first.
Using Table 3 Hours vs. Miles, a vehicle operating at 7 mph (11 km/h) will travel approximately 42,000 miles (66
000 km) in 6000 hours. If an odometer is used to determine when to change the transmission fluid and filters, this
specific vehicle would change the fluid every 42,000 miles (66 000 km) and filters every 21,000 miles (33 000 km).
Estimating average mph can be approximated by dividing total distance traveled in a typical day by the hours
elapsed during that total distance. An example would be a vehicle that operates on average 96 miles (155 km) a
day over an 8 hour period would average 12 mph (19 km/h).
Copyright © 2021 Allison Transmission, Inc. All Rights Reserved.
Table 2. 2000 and 3000 Hour Based Maintenance — Hours vs. Miles
2000 Hour Based Maintenance
3000 Hour Based Maintenance
km Equivalent
MPH Average
miles Equivalent
km/h Average
km Equivalent
MPH Average
miles Equivalent
5
10000
3
6000
5
15000
3
9000
6
12000
4
8000
6
18000
4
12000
8
16000
5
1000
8
24000
5
15000
10
20000
6
12000
10
30000
6
18000
11
22000
7
14000
11
33000
7
21000
13
26000
8
16000
13
39000
8
24000
14
28000
9
18000
14
42000
9
27000
16
32000
10
20000
16
48000
10
30000
18
36000
11
22000
18
54000
11
33000
19
38000
12
24000
19
57000
12
36000
21
42000
13
26000
21
63000
13
39000
23
46000
14
28000
23
69000
14
42000
24
48000
15
30000
24
72000
15
45000
26
52000
16
32000
26
78000
16
48000
27
54000
17
34000
27
81000
17
51000
29
58000
18
36000
29
87000
18
54000
31
62000
19
38000
31
93000
19
57000
32
64000
20
40000
32
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