NHTSA ID Number: 10187317
Manufacturer Communication Number: 16-107-17R
TSB/Document Date: 2021-02-18
Summary
In the interest of customer satisfaction, Subaru
of America, Inc. (SOA) is extending the New Car Limited Powertrain Warranty coverage for the Continuously Variable Transmission (CVT) on the above listed models and model years from the original five (5) years or sixty thousand (60,000) miles (whichever comes first) to ten (10) years or one-hundred thousand (100,000) miles (whichever comes first).
ATTENTION:
CLAIMS PERSONNEL q
IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE MANAGER
© 2017 Subaru of America, Inc. All rights reserved.
GENERAL MANAGER q
PARTS MANAGER
q
q
SERVICE BULLETIN
APPLICABILITY: 2010-15 Legacy/ Outback 2.5L NA CVT
2015 Legacy/ Outback 3.6L NA CVT
2012-15 Impreza 2.0L NA CVT
2013-15 Crosstrek 2.0L NA CVT
2014-15 Crosstrek Hybrid CVT
2014-15 Forester 2.5L NA CVT
2014-15 Forester 2.0L Turbo CVT
2015 WRX 2.0L Turbo CVT
SUBJECT:
NUMBER: 16-107-17R
DATE: 06/21/17
REVISED: 03/13/18
CVT Warranty Extension
INTRODUCTION:
In the interest of customer satisfaction, Subaru of America, Inc. (SOA) is extending the New Car
Limited Powertrain Warranty coverage for the Continuously Variable Transmission (CVT) on the
above listed models and model years from the original five (5) years or sixty thousand (60,000) miles
(whichever comes first) to ten (10) years or one-hundred thousand (100,000) miles (whichever comes
first). This change is not in response to any specific condition, rather it is to provide customers with
added assurance regarding the function and overall performance of their CVT. Additionally, vehicles
which are more than ten (10) years old or beyond one-hundred thousand (100,000) miles at the time
customer notification letters are mailed are being offered additional coverage for a period of one-year
from the date of the customer notification letters. For these vehicles, retailers must contact Subaru
Claims Helpline prior to claims submission at 1-866-SUBARU2 (1-866-782-2782). A copy of the
customer letter is attached to this bulletin as reference.
NOTES:
• ALWAYS perform a Vehicle Coverage Inquiry on Subarunet to determine eligibility for
this warranty extension before proceeding with any inspection or repair. See sample inquiry
result below.
•
There is no mandatory inspection required for this warranty extension. Only those vehicles
where the customer is currently experiencing a concern with the CVT should be inspected.
Continued...
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Bulletin Number: 16-107-17R; Revised 03/13/18
SUBARU OF AMERICA, INC. IS
ISO 14001 COMPLIANT
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
Page 1 of 9
IMPORTANT: The CVT warranty extension is subject to the same terms and conditions set forth
in the New Car Limited Powertrain Warranty. The CVT warranty extension is only applicable to
the original equipment CVT and Genuine Subaru replacement CVT assemblies including those
remanufactured by Subaru of America, Inc. It does not apply to salvage yard CVTs, rebuilt salvage
vehicles, or CVTs which have been overhauled, remanufactured or rebuilt by parties other than those
approved by Subaru of America, Inc. See individual vehicle Powertrain Warranty coverage for
details as outlined in the applicable Warranty and Maintenance Supplement booklet or the Claims
Policies and Procedures guide.
Effective August 1st, 2017:
•
For vehicles more than ten (10) years old or those with 100,000 or more miles, retailers
must contact the Subaru Claims Helpline at 1-866-SUBARU2 (1-866-782-2782) for an
authorization prior to replacing a CVT assembly under this extension. Inspections and
repairs on those vehicles more than ten (10) years old or with 100,000 or more miles as of
July 31, 2017, must be completed prior to the July 31, 2018 expiration date.
•
For repairs where the total claim amount will exceed $10,000, retailers must contact the
Subaru Claims Helpline at 1-866-SUBARU2 (1-866-782-2782) for authorization prior to
replacing a CVT assembly under this extension.
After July 31, 2018, this coverage extends the vehicle’s Powertrain Limited Warranty as it applies
to Continuously Variable Transmission (CVT) to 10 years or 100,000 miles (whichever comes first)
from the original warranty start date. This will provide additional coverage for some vehicles. All
inspections and repairs must be completed prior to expiration of this 10 year / 100,000 mile Warranty
Extension.
As a reminder, when calling the Subaru Claims Helpline to obtain a Warranty repair authorization,
the caller must have the following information available for review. Please compile this information
before calling and be prepared to answer basic questions regarding the vehicle breakdown and repair
needs:
o
o
o
o
o
o
o
o
Your Retailer number
Repair Order number
Vehicle Identification Number (VIN)
Vehicle mileage
Customer name
Technician findings including all diagnostic readings, troubleshooting and results
A complete estimate of the total repair cost (parts and labor)
Repair labor operation numbers and failure code.
Continued...
Bulletin Number: 16-107-17R; Revised 03/13/18
Page 2 of 9
SERVICE PROCEDURE
Customer presents for inspection or
repair under CVT warranty extension.
Is there a
specific
concern?
YES
NO
Proceed with the CVT Inspection
following procedures outlined in this
Bulletin.
NO
Was a
repairable
concern found?
Proceed with diagnosis and repair
following applicable Service Manual
procedures.
YES
Do any of these
Bulletins apply?
16-90-13R
16-103-16R
16-102-16
16-104-17
YES
NO
Proceed with diagnosis and repair
following applicable Service Bulletin
procedures.
STOP
**IMPORTANT: See prior authorization requirements outlined on page 2.
References:
•
16-90-13R- 2010-2012MY Legacy and Outback Models- Design Change to Lock-Up
Torque Converter- Customer may experience sensation like coming to a stop in a manual
transmission equipped vehicle and failing to depress the clutch.
•
16-103-16R- 2010-2015MY All Models equipped with TR690 CVT- Transmission Fluid
Seepage- CVTF seepage accumulates under torque converter case. Source is leak from
CVT oil pump chain cover due to gasket material sealing failure.
•
16-102-16- All Models- P0841 Secondary Oil Pressure Sensor Performance Diagnostics
•
16-104-17- 2015MY Legacy and Outback- “Bump” Feeling from CVT at Idle in
Drive- Customer may experience sensation like being “bumped” from behind by another
vehicle.
•
16-109-17R- All Models with TR580 and TH58A CVT Transmissions - Fluid Service Plug
Design Change
Continued...
Bulletin Number: 16-107-17R; Revised 03/13/18
Page 3 of 9
CVT Repair and Replacement Policies
8.4.33.1.3 Original CVT Transmission
Effective August 1, 2011 the following component repairs are required to be performed to the
vehicle’s original CVT Transmission when it is determined that such repairs will correct a failure:
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Torque Converter and seal, as long as it is not an internal failure that has contaminated
the fluid
Control Valve Body replacement as long as an internal failure has not contaminated the
fluid
Control Valve Body Harness
Front Oil Pump Seal
Output Clutch Control Valve Body (Hybrid vehicle)
Drive Motor Assembly (Hybrid vehicle)
Multi Plate Transfer Clutches (MPT)
Mechanical Shifter and parking system components
Valve Body and Pick Up Screen
Secondary Oil Pressure Switch
Inhibitor Switch
Extension Housing Rear Seal
Oil Inlet and Outlet Pipes
Cooler Pipes
All external sensors or switches
Oil pressure test parts and drain plug
Parking Pawl and spring
NOTES:
•
In the event more extensive repairs than those listed above are required, a remanufactured
exchange unit must be used, except in the case of a “new” and “in-stock” vehicle.
•
Review Technical Service Bulletin 16-42-90R revised 09/03/15 for the proper cooler
flushing procedure during replacement of any 4AT, 5AT, 6AT or CVT transmission. It
is mandatory that the transmission cooler flush be supplied by SOA for all claims
submitted to SOA for reimbursement.
8.4.33.1.4 Remanufactured CVT Transmission
The following component repairs are required to be performed to the vehicle’s remanufactured
transmission when it is determined that such repairs will correct a failure:
•
•
•
•
Torque Converter and seal, as long as it is not an internal failure that has contaminated
the fluid
Control Valve Body replacement as long as an internal failure has not contaminated the
fluid
Control Valve Body Harness
Front Oil Pump Seal
Continued...
Bulletin Number: 16-107-17R; Revised 03/13/18
Page 4 of 9
•
•
•
•
•
•
•
•
•
•
•
•
•
Output Clutch Control Valve Body (Hybrid vehicle)
Drive Motor Assembly (Hybrid vehicle)
Multi Plate Transfer Clutches (MPT)
Mechanical Shifter and parking system components
Valve Body and Pick Up Screen
Secondary Oil Pressure Switch
Inhibitor Switch
Extension Housing Rear Seal
Oil Inlet and Outlet Pipes
Cooler Pipes
All external sensors or switches
Oil pressure test parts and drain plug
Parking Pawl and spring
NOTES:
•
In the event more extensive repairs than those listed above are required, a remanufactured
exchange unit must be used, except in the case of a “new” and “in-stock” vehicle.
•
Review Technical Service Bulletin 16-42-90R revised 09/03/15 for the proper cooler flushing
procedure during replacement of any 4AT, 5AT, 6AT or CVT transmission. It is mandatory
that the transmission cooler flush be supplied by SOA for all claims submitted to SOA for
reimbursement.
CVT Inspection:
•
The following may only be performed and claimed if the customer presents for a CVT
inspection under the terms of the CVT warranty extension with no specific concern noted.
•
If a specific concern was noted by the customer, follow the diagnostic flow found in the
Service Procedure section of this bulletin.
•
NOTE: The one-year and extended coverage will still apply regardless if this CVT
inspection was performed or not. Coverage is not dependent upon these testing results.
This option is made available for customers who request an inspection of their CVT after
receiving the notification letter but have no specific concern with the function of the CVT.
•
If the vehicle passes inspection now but fails later, coverage will be available if applicable.
•
If the vehicle fails the inspection and is repaired, but fails later within the one-year coverage
period, coverage under the warranty extension will be available if applicable. In such a case,
Parts Warranty coverage may apply secondarily.
Continued...
Bulletin Number: 16-107-17R; Revised 03/13/18
Page 5 of 9
INSPECTION PROCEDURES:
Perform Road Test, Stall Test, and Time Lag Test procedures as outlined in the applicable Service
Manual. Document all outlined checks and test results on the repair order
IMPORTANT REMINDERS: HAND TOOLS ONLY whenever removing or installing any
inspection or fluid service plugs. See TSB 16-109-17R for important information regarding Fluid
Service Plugs.
•
If no concerns are noted- STOP- Submit a claim for inspection only using the labor
operations listed in this bulletin.
•
If any concerns are noted, follow the remaining diagnostic flow shown in the Service
Procedures section of this bulletin.
•
If a concern is found requiring repair/ replacement, claim for the needed repair and diagnostic
time, where applicable, using the Labor Time Guide (LTG). DO NOT claim for this CVT
inspection using the operation listed in this bulletin. Use the Labor Time Guide (LTG) to
claim for the specific repair times using the related LTG listed operations for diagnostic times
where applicable.
•
DO NOT submit a claim using the coding found in this bulletin if a repair is performed or is
planned to be performed. Refer instead to the LTG for appropriate coding including
diagnostic time where applicable.
WARRANTY / CLAIM INFORMATION:
The New Car Limited Powertrain Warranty for CVTs on these vehicles is five (5) years or sixty
thousand (60,000) miles. SOA is extending this original warranty for CVT coverage ONLY for an
additional five (5) years or forty thousand (40,000) miles, whichever occurs first.
SOA will inform vehicle owners of this warranty extension via a customer letter. Customers whose
vehicles are experiencing any concerns can schedule an appointment with an authorized
Subaru retailer for a free inspection of their CVT. Should such an inspection result in no problem
found, submit for reimbursement for the inspection only using the claim coding provided below.
All repairs performed within this warranty extension period should follow existing warranty
procedures and be claimed using existing warranty coding as found in the Labor Time Guide (LTG).
NOTE: Inspection time is included in existing warranty times for most repairs. Diagnostic times
may be claimed where applicable using the times listed in the LTG related to the specific repair
performed.
Labor Description
Labor
Operation #
Model / Labor Time
Fail
Code
CVT WARRANTY EXTENSION, ROAD, STALL
AND TIME LAG TESTING,
INSPECTION ONLY, NO REPAIRS MADE*
B383-128*
All EXCEPT Crosstrek HEV- 0.5
Crosstrek HEV- 0.6
MFG-48
*This operation may not be used if any current or future repair is planned. In those cases, refer
to the LTG for how to claim diagnostic time where applicable.
Continued...
Bulletin Number: 16-107-17R; Revised 03/13/18
Page 6 of 9
IMPORTANT REMINDERS:
•
SOA strongly discourages the printing and/or local storage of service information as previously
released information and electronic publications may be updated at any time.
•
Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
•
Always refer to STIS for the latest service information before performing any repairs.
Continued...
Bulletin Number: 16-107-17R; Revised 03/13/18
Page 7 of 9
June 2017
Important Notice:
Warranty Extension for Continuously Variable Transmission (CVT) 2010-2015 Legacy/Outback, 2012-2015
Impreza, 2013-2015 Crosstrek, 2014-2015 Forester and 2015 WRX
Dear Subaru Owner:
As part of Subaru’s dedication to customer satisfaction, this letter is to inform you of an extension to the New Car
Limited Powertrain Warranty for your vehicle’s CVT. Subaru is implementing a CVT Warranty Extension program
which extends warranty coverage for the CVT on the models listed above produced with CVTs and sold or leased
in the United States.
Please note that this is not a recall, as it does not impact the safety of your vehicle. If your vehicle is operating as
designed, you do not need to take your vehicle to a Subaru retailer for repairs.
NOTE: No action is required by you to receive the benefit of this warranty extension. The extension has been
automatically applied to your vehicle.
CVT Warranty Extension
The CVT Warranty Extension extends the affected vehicle’s original New Car Limited Powertrain Warranty against
defects as it applies to the CVT.
For all vehicles listed above:
•
A one year coverage period is available for all eligible vehicles listed above regardless of mileage and
warranty start date, and is effective now through July 31, 2018.
•
For vehicles that are more than ten (10) years old or have more than one hundred thousand (100,000) miles,
inspections or repairs under this one year coverage period must be completed on or before July 31, 2018.
For vehicles less than 10 years old with 100,000 miles or less after July 31, 2018:
•
The coverage period extends the vehicle’s New Car Limited Powertrain Warranty as it applies to defects to
the CVT to ten (10) years or one hundred thousand (100,000) miles (whichever occurs first).
•
Inspections or repairs under this coverage period must be completed prior to the expiration of that ten (10)
years or one hundred thousand (100,000) miles coverage period.
Only if you have a concern with your CVT would you need to schedule an appointment with an authorized Subaru
retailer for a free inspection. The inspection will take approximately forty (40) minutes. However, it may be
necessary to leave your vehicle for a longer time on the day of your scheduled appointment to allow your retailer
flexibility in scheduling.
A subsidiary of SUBARU CORPORATION
Bulletin Number: 16-107-17R; Revised 03/13/18
Continued...
Page 8 of 9
Reimbursement Eligibility
•
You may be eligible for reimbursement if you paid to have your vehicle’s CVT repaired or replaced
following the expiration of the original New Car Limited Powertrain Warranty period of five (5) years or
sixty thousand (60,000) miles, but before the newly extended warranty period of ten (10) years, one hundred
thousand (100,000) miles.
•
You must have paid an out-of-pocket expense for repair or replacement of the CVT. This includes any
deductable expense or partial reimbursement for repairs.
•
If you have been previously reimbursed by SOA or retailer for partial coverage of this repair, only the
portion that has not been reimbursed is eligible for reimbursement.
•
You are not eligible to recover any repair costs previously reimbursed or paid for by any third party including
Subaru Added Security, other extended warranty providers, or an authorized Subaru retailer.
To Apply for Reimbursement
Please apply for reimbursement online at: www.cvtclaim.subaru.com. Complete the online claim form and attach
the required documentation listed below:
•
Attach a copy of the receipt or invoice for the repair. A copy of the repair invoice or work order
showing CVT repair and/or replacement will meet this requirement. The invoice must show your vehicle
model, vehicle identification number (VIN), the name and address of the facility that completed the repair,
the cost of the repair (parts and labor), and the date the work was completed.
•
Attach proof of payment, such as a copy of the canceled check, bank statement, cash receipt, or credit card
receipt showing that you paid for the repair.
If you prefer to apply for reimbursement by mail, please send a completed Claim Reimbursement Form and copies
of the required documentation listed above to:
Subaru of America Inc.
CVT Warranty Extension
Customer Retailer Services
P.O. Box 6000
Cherry Hill, NJ 08034
Your request for reimbursement must be postmarked no later than October 31, 2017.
Please allow 6-8 weeks for the reimbursement to be processed. Failure to include proper documentation may
delay your reimbursement.
If you have questions about this notice or need help contacting an authorized Subaru retailer, please contact the CVT
Extension Hotline at 844-373-6622.
Sincerely,
Subaru of America, Inc.
A subsidiary of SUBARU CORPORATION
Bulletin Number: 16-107-17R; Revised 03/13/18
Page 9 of 9
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TSB/Document ID: 16-107-17R
Replacement Service Bulletin Number:
MFR Communication Date: 2021-02-01
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: POWER TRAIN
MFR Component System:
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