NHTSA ID Number: 10185773
Manufacturer Communication Number: T-SB-0118-20
TSB/Document Date: 2021-01-25
Summary
TSB: Pre-Delivery Service (PDS) is a critical step in satisfying our new car customers. Customer feedback indicates the following areas deserve special attention when performing PDS: ?Careful inspection for paint chips/scratches and body dents/dings. ?Proper operation of electrical accessories (including interior light, clock, and radio reset). ?Interior cleanliness. ?Proper function of mechanical systems. Customer retention and proper maintenance of vehicles are and have always been a major focus for Toyota
. To help remind customers that regular service is essential to the proper maintenance of the vehicle, dealers are required to install a service reminder sticker before delivery. By doing this, customers will be reminded to return to your dealership for service. Your current service reminder sticker may be used. (See PDS Check Sheet item 8 of ?Final Inspection and Cleaning.?) This bulletin contains the PDS procedures which apply specifically to 2021 model year Mirai vehicles. A universal PDS Check Sheet that contains PDS steps that apply to all 2021 model year Toyota vehicles has been developed. To properly perform a complete PDS, you must complete all procedures contained in this TSB as well as the universal PDS Check Sheet. In addition, if the vehicle is stored for over 30 days, be sure to follow Long-Term Vehicle Storage Guidelines.
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TSB/Document ID: T-SB-0118-20
Replacement Service Bulletin Number:
MFR Communication Date: 2020-12-09
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT
MFR Component System:
MFR Component Subsystem:
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T-SB-0118-20
December 9, 2020
2021 Mirai Pre-Delivery Service (PDS)
Service
Category
General
Section
Pre-Delivery Service
Market USA
Applicability
YEAR(S)
MODEL(S)
2021
Mirai
ADDITIONAL INFORMATION
Introduction
Pre-Delivery Service (PDS) is a critical step in satisfying our new car customers. Customer
feedback indicates the following areas deserve special attention when performing PDS:
Careful inspection for paint chips/scratches and body dents/dings.
Proper operation of electrical accessories (including interior light, clock, and radio reset).
Interior cleanliness.
Proper function of mechanical systems.
Customer retention and proper maintenance of vehicles are and have always been a major focus
for Toyota. To help remind customers that regular service is essential to the proper maintenance
of the vehicle, dealers are required to install a service reminder sticker before delivery. By doing
this, customers will be reminded to return to your dealership for service. Your current service
reminder sticker may be used. (See PDS Check Sheet item 8 of “Final Inspection and Cleaning.”)
This bulletin contains the PDS procedures which apply specifically to 2021 model year Mirai
vehicles. A universal PDS Check Sheet that contains PDS steps that apply to all 2021 model year
Toyota vehicles has been developed. To properly perform a complete PDS, you must complete
all procedures contained in this TSB as well as the universal PDS Check Sheet.
In addition, if the vehicle is stored for over 30 days, be sure to follow Long-Term Vehicle
Storage Guidelines.
© 2020 Toyota Motor Sales, USA
Page 1 of 12
T-SB-0118-20
December 9, 2020
Page 2 of 12
2021 Mirai Pre-Delivery Service (PDS)
Warranty Policy
If the need for additional repairs or adjustment is noted during PDS, the required service should
be performed under warranty. Reimbursement will be managed under the warranty policy.
The Warranty Policy and Procedures Manual requires that you maintain the completed
Check Sheet in the customer’s file. If you cannot produce a completed form for each retailed
vehicle upon TMS and/or Region/Distributor audit, the PDS payment amount will be subject
to debit.
An additional Repair Order completed in conjunction with normal PDS MUST have time
punch/flags for service. If multiple repairs are performed, separate time flags MUST be punched
for each repair.
Warranty Information
OP CODE
DESCRIPTION
MODEL
TIME
OFP
T1
T2
001013
Pre-Delivery Service (PDS)
Mirai
1.2
–
–
–
Required Tools & Equipment
REQUIRED EQUIPMENT
SUPPLIER
Techstream ADVi*
QTY
TSADVUNIT
Techstream 2.0
Techstream Lite
PART NUMBER
TS2UNIT
ADE
Techstream Lite (Green Cable)
TSLITEPDLR01
TSLP2DLR01
*Essential SST.
NOTE
Only ONE of the Techstream units listed above is required.
Software version 15.30.027 or later is required.
Additional Techstream units may be ordered by calling Approved Dealer Equipment (ADE)
at 1-800-368-6787.
© 2020 Toyota Motor Sales, USA
1
T-SB-0118-20
December 9, 2020
Page 3 of 12
2021 Mirai Pre-Delivery Service (PDS)
Procedures
D/C Cut Fuse Installation ..................................................................................................... 4
Tire Pressure Warning System (TPWS) Initialization ........................................................... 5
Memorize Steering Angle Neutral Point ............................................................................... 5
Front and Rear Emergency Towing Eyelet Removal and Hole Cover Installation ................ 6
Front Wheel Opening Extension Pad Installation ................................................................. 8
Front License Plate and Mounting Bracket Installation* ....................................................... 9
Installation of Rubber Body Plugs* ..................................................................................... 11
Dealer Contact Information for Call Dealer Head Unit Function ......................................... 12
Entune™ 3.0 App Suite Connect Initialization/Update ....................................................... 12
*If applicable.
© 2020 Toyota Motor Sales, USA
T-SB-0118-20
December 9, 2020
Page 4 of 12
2021 Mirai Pre-Delivery Service (PDS)
D/C Cut Fuse Installation
To minimize battery discharge, the D/C cut fuse (30A) has been removed and is stored in the
engine compartment relay block. Install the D/C cut fuse (30A) and confirm ALL related
Diagnostic Trouble Codes (DTCs) are cleared.
Figure 1.
1
2
3
1
Relay Block
2
Remove D/C Cut Fuse (30A)
3
Install D/C Cut Fuse (30A)
© 2020 Toyota Motor Sales, USA
T-SB-0118-20
December 9, 2020
Page 5 of 12
2021 Mirai Pre-Delivery Service (PDS)
Tire Pressure Warning System (TPWS) Initialization
Refer to the applicable Repair Manual for the TPWS initialization procedure.
Note the spare tire does NOT have a TPWS sensor.
NOTE
To adjust the tire pressure correctly when the outside temperature is significantly colder than shop
temperature, perform a Health Check using Techstream and select the compensation tire pressure
checkbox. Compensation pressures will display on the Health Check results screen. Adjust the tire
pressure when the tires are cold.
Memorize Steering Angle Neutral Point
As a result of the removal of the D/C cut fuse, the power source to the steering angle sensor is
cut off. When the D/C cut fuse is reinstalled, the parking assist monitor system will be operative,
but it cannot display guidelines to assist parking operation because the center position
recognized by the steering angle sensor may not be in an initial position. Therefore, perform
steering angle neutral point initialization AFTER installing the D/C cut fuse during PDS.
Refer to the applicable Repair Manual for the steering angle neutral point initialization procedure.
© 2020 Toyota Motor Sales, USA
T-SB-0118-20
December 9, 2020
Page 6 of 12
2021 Mirai Pre-Delivery Service (PDS)
Front and Rear Emergency Towing Eyelet Removal and Hole Cover Installation
1. Remove the front AND rear emergency
towing eyelets from the front and rear
bumpers by turning them counterclockwise.
Figure 2.
HINT
If it is difficult to loosen the front emergency
towing eyelet, use a steel bar.
1
2
2. Place the removed front emergency towing
eyelet into the luggage tray in the
luggage compartment.
1
Front Emergency Towing Eyelet
2
Rear Emergency Towing Eyelets
Figure 3.
HINT
Dispose of the other removed emergency
towing eyelet.
1
1
© 2020 Toyota Motor Sales, USA
Front Emergency Towing Eyelet
T-SB-0118-20
December 9, 2020
Page 7 of 12
2021 Mirai Pre-Delivery Service (PDS)
Front and Rear Emergency Towing Eyelet Removal and Hole Cover Installation (continued)
3. Install the front AND rear emergency
towing eyelet hole covers, which are stored
in the glove compartment, onto the front
and rear bumpers.
Figure 4.
B
A
1
z
A. Insert the arrow-shaped part “A” of the
front emergency towing eyelet hole
covers into eyelet holes “B” as shown.
B
B. Install the front and rear emergency
towing eyelet hole covers into the holes
of the front bumper.
A
2
A
Arrow-shaped Part
B
Eyelet Hole
1
Front Emergency Towing Eyelet Hole Cover
2
Rear Emergency Towing Eyelet Hole Cover
© 2020 Toyota Motor Sales, USA
T-SB-0118-20
December 9, 2020
Page 8 of 12
2021 Mirai Pre-Delivery Service (PDS)
Front Wheel Opening Extension Pad Installation
The front wheel opening extension pad set (right and left front wheel opening extension pads
and six self-tapping screws) is stored in the luggage compartment at the assembly plant to avoid
damage in transit.
1. Hook the retainers of the left front wheel
opening extension pad through the
installation holes on the fender liner and
temporarily place the left front wheel
opening extension pad in the
installation position.
Figure 5.
HINT
2
There is a distinguishable mark on each pad.
1
2. Tighten the three self-tapping screws.
3. Repeat steps 1 and 2 for the right side.
1
Self-tapping Screw
2
Front Wheel Opening Extension Pad
© 2020 Toyota Motor Sales, USA
T-SB-0118-20
December 9, 2020
Page 9 of 12
2021 Mirai Pre-Delivery Service (PDS)
Front License Plate and Mounting Bracket Installation
The front license plate bracket and two self-tapping screws are stored in the vehicle. Follow this
procedure to install the front license plate bracket and front license plate in states where it is
required by law.
1. Align holes “A” of the mounting bracket
with the dimples on the radiator
lower grille.
Figure 6.
1
NOTE
Holes “A” are used for installation of the
mounting bracket to the radiator grille.
Holes “B” are used for the installation of the
front license plate to the mounting bracket.
B
B
A
A
1
2. Screw the two self-tapping screws directly
into the dimples to install the front license
plate mounting bracket.
2
NOTICE
Do NOT drill holes in the dimples.
Do NOT overtighten the
self-tapping screws.
3
3. Install the mounting bracket to the radiator
grille using two self-tapping screws.
1
Mounting Bracket
2
Dimple
3
Self-tapping Screw
© 2020 Toyota Motor Sales, USA
T-SB-0118-20
December 9, 2020
Page 10 of 12
2021 Mirai Pre-Delivery Service (PDS)
Front License Plate and Mounting Bracket Installation (continued)
4. Install the front license plate onto the mounting bracket at holes “B” using two noncorroding
bolts with the following dimensions:
Length: 15.0 mm (0.59 in.)
Diameter: 6.0 mm (0.24 in.)
Figure 7.
Figure 8.
2
1
2
1
3
1
Length
2
Diameter
1
Front License Plate
2
Mounting Bracket
3
© 2020 Toyota Motor Sales, USA
T-SB-0118-20
December 9, 2020
Page 11 of 12
2021 Mirai Pre-Delivery Service (PDS)
Installation of Rubber Body Plugs
1. Confirm the number of plugs in the glove box. If two plugs are present, perform
substep 2A ONLY. If four plugs are present, perform substep 2A AND substep 2B.
2. Install plugs according to the instructions below by confirming the number of plugs in the
glove box.
A. Install two plugs in the rear side member hole or rocker inner hole as shown.
B. Install two plugs in the torque box hole or rocker inner hole as shown.
Figure 9.
1
2
z
6
3
6
1
Front Side
2
Rear Side
3
Torque Box Hole or Rocker Inner Hole
4
Rear Side Member Hole or Rocker Inner Hole
5
Rocker Inner
6
Install Plug Here (if Applicable)
z
5
z
z
z
4
z
z
NOTICE
The installation of these plugs is required to prevent rust.
These plugs are stored in the glove box.
The number of plugs may vary according to production locations in the same
vehicle model.
© 2020 Toyota Motor Sales, USA
T-SB-0118-20
December 9, 2020
2021 Mirai Pre-Delivery Service (PDS)
Dealer Contact Information for Call Dealer Head Unit Function
Refer to the Multimedia System Owner’s Manual to add dealer contact information.
Entune™ 3.0 App Suite Connect Initialization/Update
Refer to T-SB-0039-20 Entune™ 3.0 App Suite Connect to initialize/update the
Entune™ 3.0 App Suite Connect.
© 2020 Toyota Motor Sales, USA
Page 12 of 12
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