T-SB-0079-20

Rev1

August 14, 2020

Outer Rear View Mirror Image Vibration While Driving
Service
Category

Vehicle Exterior

Section

Mirror (ext)

Market USA

Applicability
YEAR(S)

MODEL(S)

2019 - 2021

RAV4, RAV4 HV

ADDITIONAL INFORMATION

REVISION NOTICE
December 09, 2020 Rev1:
 Applicability has been updated to include 2021 model year RAV4 and RAV4 Hybrid vehicles.
Any previous printed versions of this bulletin should be discarded.

Introduction

Some 2019 – 2021 model year RAV4 and RAV4 Hybrid vehicles may exhibit a vibration/shaking of
the image shown in the outer rear-view mirror(s) while driving. Mirror vibration can be observed at
highway speeds of approximately 50 – 70 mph on typical concrete/asphalt road surfaces. Follow
the Repair Procedure in this bulletin to improve this condition.
Warranty Information
OP CODE

DESCRIPTION

TIME

OFP

T1

T2

BD1922

Remove Mirror, Replace Mirror
Mounting Studs, Install New Exterior
Door Reinforcement Bracket, Apply
Panel Bonding Adhesive, and
Reinstall Mirror

2.0

87910-#####*
87940-#####*

9B

40

Opposite Side

2.0

Combo A

*Warranty claim MUST be submitted with the correct 10-digit OFP. Choose the correct OFP for the vehicle being repaired
by searching for the parts in the Electronic Parts Catalog using the VIN filter.

APPLICABLE WARRANTY
 This repair is covered under the Toyota Basic Warranty. This warranty is in effect for
36 months or 36,000 miles, whichever occurs first, from the vehicle’s in-service date.
 Warranty application is limited to occurrence of the specified condition described in
this bulletin.

Draft - Confidential

© 2020 Toyota Motor Sales, USA

Page 1 of 8

Page 2 of 8

Outer Rear View Mirror Image Vibration While Driving
Parts Information
PART NUMBER

PART NAME

04000-0310R

Extension Kit,
FR Door Inside Panel Reinforcement, RH

04000-0320R

Extension Kit,
FR Door Inside Panel Reinforcement, LH

QTY

1

Required Tools & Equipment
REQUIRED EQUIPMENT

PART NUMBER

QTY

3MTM Manual 200 mL Cartridge Applicator Gun

3M-08571

1

3MTM Panel Bonding Adhesive

3M-08115

1

Loctite® 242® Threadlocker, 10 mL Bottle, Blue

24221

1

Repair Procedure

1. Confirm the condition exists.
Does the vehicle exhibit a vibration/shaking of the image shown in the outer rear-view
mirror(s) while driving at highway speeds of approximately 50 – 70 mph on typical
concrete/asphalt road surfaces?


YES — Continue to step 2.



NO — This bulletin does NOT apply. Continue diagnosis using the applicable
Repair Manual.

© 2020 Toyota Motor Sales, USA

Page 3 of 8

Outer Rear View Mirror Image Vibration While Driving
Repair Procedure (continued)

2. Remove the outer rear-view mirrors from the door.
NOTE
Both exterior rear-view mirrors are to be repaired under this Service Bulletin.

Refer to TIS, applicable model and model year Repair Manual:


2019 – 2021 RAV4:
Vehicle Exterior – Mirror (ext) – “Mirror (Ext): Outer Rear View Mirror: Removal”



2019 – 2021 RAV4 Hybrid:
Vehicle Exterior – Mirror (ext) – “Mirror (Ext): Outer Rear View Mirror: Removal”

3. Remove and replace the mirror mounting stud bolts with the NEW stud bolts.
Refer to the instruction video link:
Mirror Bolt Replacement Instruction Video
NOTE
 The NEW stud bolts are included in the NEW extension kit package (04000-031/20R).
 Protect the mirror housing from damage when replacing the stud bolts.
 Place a shop towel under the mirror housing to protect it from damage.

A. Remove the three original mirror
stud bolts.

Figure 1.

1

1

© 2020 Toyota Motor Sales, USA

Original Stud Bolts

Page 4 of 8

Outer Rear View Mirror Image Vibration While Driving
Repair Procedure (continued)

B. Install the NEW, longer stud bolts.

Figure 2.

NOTE
 The original stud bolt thread length
is 12 mm.
 The NEW, longer stud bolt thread
length is 20 mm.

1

1

(1) Fasten the shorter side of the stud
bolts to the mirror base.

Longer Thread Length (20 mm)

Figure 3.

NOTE
BEFORE inserting the longer stud
bolts, apply Loctite® type 242 to
each bolt.

(2) Tighten ALL three bolts.
Torque: 3.3 N*m (33.65 kgf*cm,
29.2 in*lbf / ft*lbf)

Figure 4.

© 2020 Toyota Motor Sales, USA

Page 5 of 8

Outer Rear View Mirror Image Vibration While Driving
Repair Procedure (continued)

4. Install the NEW inner door mirror reinforcement bracket extension to the door panel.
Refer to the instruction video link:
Bracket Installation Instruction Video
A. Door preparation: Cover the inside door
structure with a plastic film cover or
newspaper to prevent 3MTM bonding
adhesive from dripping on the door wire
harness, speakers, water drain holes,
window glass, etc.

Figure 5. Inner Door Panel Diagram

1

2

4
2
3

5

6

7

1

Up

2

Outer Reinforcement

3

In

4

Mirror Reinforcement

5

Bulkhead

6

Inner Panel

7

Plastic Film Cover

© 2020 Toyota Motor Sales, USA

Page 6 of 8

Outer Rear View Mirror Image Vibration While Driving
Repair Procedure (continued)

B. Apply 3MTM panel bonding adhesive (3M-08115) to the mirror reinforcement
bracket extension.
NOTE
 The scribe lines on the part are for adhesive application areas (bead width) and location as
shown in Figure 6.
 Adhesive thickness (height) MUST be higher than the welded washer height to ensure
proper bonding as shown in Figure 7.
 The recommended 3M adhesion cure time is 90 minutes for work time.
 The recommended 3M adhesion permanent set or fully cure time is 24 hours.
Figure 6.

Figure 7.
2

1

1
1

2

1

2

1

Welded Washer

2

Scribe Line for Adhesive Application Range

C. Install the mirror reinforcement bracket
extension to the door panel.

1

Adhesive Thickness

2

Washer Thickness

Figure 8.

(1) Tighten to the torque requirement to
secure the outer rear-view mirror to the
reinforcement bracket extension.
Torque: 7 N*m (71.38 kgf*cm, 61.95
in*lbf / ft*lbf)

1

NOTE
 Make sure to tighten nuts to the torque
specification (7.0 N/m).
 The recommended 3M adhesion cure
time is 90 minutes for work time.
 The recommended 3M adhesion
permanent set or fully cure time is
24 hours.

1

© 2020 Toyota Motor Sales, USA

New Reinforcement Bracket Extension

Page 7 of 8

Outer Rear View Mirror Image Vibration While Driving
Repair Procedure (continued)

5. Apply 3MTM panel bonding adhesive (3M-08115) to the surrounding areas of the mirror
reinforcement bracket.
Apply adhesive to the connected areas between the mirror reinforcement bracket extension
and door panel as highlighted in Figure 9.
NOTE
Figure 9 shows the adhesive application location for the door reinforcement assembly without the
new mirror reinforcement bracket extension installed for enhanced visualization of the area. When
performing the repair, the mirror reinforcement bracket extension should already be installed, as
shown in Figure 8.

Figure 9. Locations to Apply Adhesive
4
1
1

2

3
3

1

Up

2

In

3

Apply Adhesive

4

Front

© 2020 Toyota Motor Sales, USA

Page 8 of 8

Outer Rear View Mirror Image Vibration While Driving
Repair Procedure (continued)

Figure 10 shows an example of a
completed assembly condition (with the
extension plate and applied adhesive).

Figure 10. Completed Assembly Condition

1

1

Applied Adhesive

6. Re-install the door panel.
Refer to TIS, applicable model and model year Repair Manual:


2019 – 2021 RAV4:
Vehicle Exterior – Mirror (Ext) – “Mirror (Ext): Outer Rear View Mirror: Installation”



2019 – 2021 RAV4 Hybrid:
Vehicle Exterior – Mirror (Ext) – “Mirror (Ext): Outer Rear View Mirror: Installation”

7. Repair confirmation steps:
NOTICE
The vehicle MUST sit for 24 hours AFTER the repair to ensure proper curing and adhesion of
the bonding material. Otherwise, the repair will NOT be effective.

A. Open and close the door to confirm the overall shaking/vibrating condition of the mirror.
B. Test-drive the vehicle to confirm the effectiveness of the repairs.
© 2020 Toyota Motor Sales, USA