Present will be displayed). See next page:

All orders, RMA’s, Invoices or credits will be displayed based on the date range
Selected. Highlight a specific order and select (Display) to view order.

DC-209-Return of Exchange items
•Request RMA for exchange (core) items
per HMS Core acceptance guide.

Enter DC209 in Enter option field or click
DC209 Return of exchange items from Menu.

Multiple part number

NO part number entered

To select multiple parts numbers with a
consolidated return, DO NOT enter a part
number in the item number field.
Click the OK tab below and proceed…

Single part number

Enter part number

To consolidate a return with a single part number
but multiple quantity, enter the part number in the
item number field above, then Click the OK tab
below and proceed…

Multiple Part number

Select all part numbers you wish to
return. Make sure you select multiple
lines to allow for quantities necessary for
return. After all parts and quantities are
selected, click Request Credit above.

Single Part number

Select all lines with available quantity to
return. After all lines are selected, click
Request Credit above.

Multiple Part numbers

Single Part number

Confirm quantity to return, do not exceed Maximum quantity.
When completed, click Continue to proceed…

•Credit Reference details must
be entered regardless of return
type.

If consolidating multiple part numbers, the box above will
display. In the return column, confirm the actual quantity
You wish to return. You cannot adjust quantity above the
Maximum quantity listed. (if you do not have enough quantity
In Maximum field, click previous and add additional quantity)
When quantity is correct click OK
Then Continue.

•Credit Reference # refers to
the Dealer reference or id for
the return.

Message text must be entered and updated to proceed. A simple
Message as listed above will suffice, or more detail for your reference.
Select Update to continue..

Confirm all part numbers and quantity are correct and select Submit then “OK”.
If corrections are necessary, click Cancel then “OK” to start over.

When finalization is complete , you will be returned
To selection screen above. Click Exit to end return
Process.

•Approved returns will
generate a
RMA document to the
email address on
record.
•Return a copy of the
document with return.
•Refer to Core
receiving guide for
complete return
instructions.

DC-210-Dealer parts inquiry
•Basic parts inquiry information: (pricing,
availability, supersession, freight, weight,
etc.) on any HINO or All Makes part.

Enter DC210 in Enter option field or click
DC210 Item Stock & Order Inquiry from Menu.

Enter Part number in Item # field and click “OK” at bottom right

Pricing information for Dealer net, Mega Fleet and suggested
list is provided including core charge information if applicable.

PDC available stock

Dealer available stock

To view Dealers with available stock, select the “Dlr Stk” tab to
left. (see next slide)

Depending on regional availability, you may or may
not have selections from this screen. Regardless,
always select “Show all dealers” tab at the left to
populate ALL dealers with available stock. ( next
slide)

Dealers with inventory will display alphabetically by state with Dealer name, contact
number, Stock on Hand, and current selling price. To return to previous screen
click “ Previous”
This screen is especially useful, when trying to request a dealer transfer.
1. Dealers should contact the dealer to confirm availability.
2. Ask if they are willing to allow a HINO Dealer transfer, facilitated by HINO.
3. If yes, get Contact name and Phone number, advise HINO will be contacting them
to arrange transfer.
4. Contact HINO Customer service 866-372-4466 to request dealer transfer of part.
You must provide your current Emergency or VOR order reference number to
transfer.

From this inquiry screen you have several tabs to obtain additional information regarding the selected part.
All tabs are located at the left of the screen. Ex. Freight charges tab will provide the estimated freight for a particular
Part. Left click on Freight charges. (proceed to next slide)

The pop up box above will display item weight and calculated freight for qty (1) of
selected part. To re-calculate for additional quantity, change the item quantity field to
required qty and left click on Re-calculate. (see next slide)
Note: if multiple part numbers are combined on an order, freight charge calculations
should be determined at order finalization in DC202.

The pop up box above will display new requested quantity and calculated freight. To
return to previous part inquiry screen, left click on Previous and pop up box will
disappear.

You can inquire on Dealer orders by entering the part number and selecting “DLR Ords” tab on Left.

Open Dealer orders will display on the primary screen. If looking for an invoiced
order select “Inv Orders” or Backorders select “Back Orders” from this screen
and ONLY orders meeting your criteria will display as seen on the next slides.

Invoiced orders will display most descending by date. Customer P.O. number will
help identify the order.

To return Part Inquiry screen click on DlrEnq.

Kit Part Inquiry

When inquiring on a part number for a Kit part, the Display Kit box will be located
just below part number. To see the kit details click on the “Display Kit” button.

All kit components will be listed with the Required quantity and Available quantity
Click Exit to return to Part Inquiry screen

If Active field has “NEWS” displayed, there is additional information pertaining to
the part. Hino recommends to ALWAYS view the news prior to ordering.

Click on the “News” tab to view details.

The news pop up will display with
DELR –Dealer News. Highlight the
Dealer News line and click “View”

Details pertaining to the part will be
displayed in the screen box.
To return to previous Part Inquiry
screen click “Previous”

Replacement Part Inquiry

Part numbers with “Nil” availability
may be due to replacement or Old part
number availability. To view
Replacement or Old part number
status, Click on Rpl Item or Old Item

If there is “Nil” available, continue
selecting Rpl Item or Old item until
Avail quantity is shown or No
Replacement item or Old item is
showing.

DC-215-Dealer Accounts inquiry
•Parts Account information: (billing
statement, available credit, balance due,
etc.)

Enter DC215 in Enter option field or click
DC215 Accounts Inquiry from Menu.

To view Accounts Receivable
transactions click AR Transactions
at top left.

All Account transactions will display by transaction date. To view a specific
transaction, highlight the transaction line and click “Details”.

To return to Accounts Inquiry click “Prev”.

To view current Monthly Statement
click Statement View.

Click Exit to close Account View.

To change the Statement period
update Month/Year below.

All Open Transactions Statement
will display. To scroll through
pages click “double arrows”

DC-216-Warranty Vehicle Inquiry
•VIN information: (Warranty start date,
key codes, trans/engine serial numbers,
options, etc.)

Enter DC216 in Enter option field or click
DC216 Warranty Unit Inquiry from Menu.

Enter complete VIN number in VIN number field
If Complete VIN is not available, you can enter
Chassis number for a complete list of VIN’s
with the matching Chassis number.

If the requested VIN has an OPEN Campaign the
above pop up will display. Message at the top
right of screen will remain visible until all
campaigns are completed. To continue click
“Previous”.

To view the Open Campaigns click on the
“Campaigns” tab at left.

Main Inquiry screens shows: Original Serial
numbers for both Engine and Transmission, Key
Code and Selling Dealer. Warranty Start date and
Expiration can be easily identified as well.

Any campaigns that have been issued for this VIN
will display in the window above. All Open
campaigns will be listed as OUTSTANDING.
To return to VIN Inquiry click “Previous”

Additional details specific to this VIN can be
viewed by clicking “AccessSer#” at left.

Serial numbers for the originally installed
components are listed here.
Also: PROD-Production series code can be
located in this screen. This is useful when
searching in EPC.

To view current registered owner information
click the “Owners” tab at left

Owner information will display in the pop up
window above.

To see applicable Option codes for the
specified VIN select the “Options” tab at left.

Both Factory and Port installed options can be
viewed at this window.
To exit VIN Inquiry click “Exit” at top left.

DC-217-Order Inquiry
•Search order with Order reference
number, Dealer Purchase order or Invoice
number.

Enter DC217 in Enter option field or click
DC217 Order Inquiry from Menu.

Order Inquiry by Hino Reference or Invoice #

Hino assigned

Hino assigned

Dealer assigned

To inquire on an order, enter Hino order reference number, Hino
Invoice number or Dealer Purchase order number in the appropriate
field above.

Customer Ord# is dealer P.O. number, Ord. Sales type is S-stock, Eemergency, V-VOR, B-HMI or C-Will Call.

Since, this example is a V-VOR order, to view orders placed for this
specific orders select “Purchase orders” tab at left.

If a vendor order has been placed with the supplier for a dealer
order, the Hino P.O. number and supplier information will display in
the window above. The Due Date is a system generated date,
based on Vendor estimated lead time. It is not a guaranteed
delivery date.
NOTE: if a P.O. has been created and linked to a dealer order, the
part will not ship from HINO PDC inventory, but will ship direct from
Vendor.
To return to previous inquiry select “Previous”

If an invoice or dealer order has a related credit, selecting “Lnkd
Trans” will display the related credits. This can be a core return,
part return or pricing adjustment. Any credit applying to the
specific invoice will display.

The above example shows Part number credited, Qty requested and
received, with Credit amount displayed.
To return to inquiry select “Previous”

Order Inquiry by Dealer P.O. #

To inquire on an order by Dealer Purchase order enter Dealer
Purchase order number in the Customer Order Number field.

All orders and invoices with the specified Dealer Reference number
will display. Highlight desired option and click “Select”

DC-221-Change Password
•Change or update Dealer system
password.

Enter DC221 in Enter option field or click
DC221 Change Password from Menu.

Enter current ACTIVE password. Create New password and then Verify Password.
Click “OK” when completed. You will be returned to main parts Menu.

DC-222- Reprint Dealer documents
•Reprint dealer invoice documents.

Enter DC222 in Enter option field or click
DC222 Re-Print Dealer Documents from Menu.

Enter Billing Invoice number or Credit Memo
number in Document number Field.
Note: Invoice numbers have a (5) Prefix and
Credit Memo numbers have a (8) Prefix.

Enter email address for invoice to be emailed.
Then click “Continue”

Confirmation page
showing document
number “Recorded For
Reprint”

DC-223- RMA packing slip report
•Reprint dealer RMA packing slip
documents.

Enter DC223 in Enter option field or click
DC223 RMA Packing Slip Report from Menu.

Enter Credit note number in
pop up box and click
“Submit”
Note: Credit note numbers
are prefixed by “C” or “9”.

Enter email address for RMA document to be
emailed. Then click “Continue”

The Pop Up box will display below with Output
information. All information should display as
viewed below. NO changes should be made to
this window. Click “OK” to proceed.

The Document you receive by
email will look similar to the
one displayed here.

DC-224- Backorder report
•Generate Backorder report: current PDC
shipped parts backordered by dealer.

Enter DC224 in Enter option field or click
DC224- Backorder Report from Menu.

Leave ALL fields as displayed below and click “Submit Report” at left.

82302

Enter email address for Back order report to
be emailed. Then click “Continue”

The Pop Up box above will display with
Output information. All information should
display as viewed below. NO changes should
be made to this window. Click “OK” to
proceed.

The Report you receive by
email will look similar to the
one displayed here.

DC-225- Annual Return credits
•Reprint Annual Buyback credit documents.

Enter DC225 in Enter option field or click
DC225- Semi-Annual Return Credits from Menu.

82302

Customer number will automatically
populate dealer code. Click “Submit” at
left to proceed..

82302

The pop up box to left will
display with a list of completed
Buyback credits. Select
Buyback number desired by
highlighting line then click
“OK”

Enter email address for Buyback Credit to be
emailed. Then click “Continue”

82302

You will return to the Main
Buyback Credit screen, now
populated with Dealer code and
Buyback number requested.
Confirm the document number
is correct and click “Submit”

The Pop Up box above will display with
Output information. All information should
display as viewed below. NO changes should
be made to this window. Click “OK” to
proceed.

The Annual Return (Buyback
Credit) you receive by email
will look similar to the one
displayed here.

DC-226- Miscellaneous Returns
•Allowable at HMS approval only. Dealer
screen access is blocked.