DC-202-Order Entry
•Enter ALL order types into Dealer Connect
and transmit to HINO Trucks.

Enter DC202 in Enter option field or click
DC202 Daily Stock/Emerg./VOR Orders from menu.

Select a Sales type (Stock = S, Emergency = E, & VOR = V) for your Order.

Default is “S” for Stock.

You may select other order
types from the drop down menu
by clicking on the ?. (next slide)

For VOR orders - You must have a complete 17 digit VIN# to use this option.

Click on the Order Type

Click “OK” to return to the Order Header Screen.

1. Confirm delivery address,
update if necessary. (See
next slides).

2. Enter your name here.

3. Enter your PO# or Order# here.

4. You have the option to enter 20 spaces
of shipping instructions here.

5. Click here to continue.

Delivery Address Change

1. To edit or select a delivery
address: click Delivery
Addresses.

Dealers can change delivery addresses on any Emergency order for direct ship to a
customer, VOR orders for parts not available at the PDC must be shipped to the
dealer of record.
Delivery addresses on stock orders can only be updated to HINO approved alternate
ship to locations: See your DPM for information.

Select a Delivery Address

Highlight address you wish to ship to: and click
“OK” The address will automatically populate your
address field.

Address selected from previous screen
Is now populated in the delivery address
Field.

Add/Delete/Edit a Delivery Address

To add, edit, or delete an address, click on
Maintain Delivery Address.

Add a New Delivery Address

Enter customer information, including
Address, phone, etc.

The next line will populate automatically.
Choose the next sequence # and enter in Seq
field

Type will ALWAYS be “1”. Once all
information is complete click “OK”

Delete a Delivery Address

To delete a delivery address: enter the line number in the line number entry field
Of the address you want to delete then click enter. The address will populate the
Details field. Once populated, click “Delete” The address will be removed from the List.

Edit a Delivery Address

To edit a delivery address: enter the line number in the line number entry field
of the address you want to edit then click enter. The address will populate the
Details field. Once populated, modify any fields necessary. When changes
are completed click “OK” address will be modified accordingly.

Once order header information is complete and accurate, proceed to parts entry by
Clicking “OK”

Your Order Reference number is displayed here.

Your PO# is displayed here.
Line number is displayed
here.

Enter part number and Quantity then click “OK”

The Line Type is displayed here. N=
Normal.

If you selected a VOR sales type order on the previous screen, after
you enter your part number and click “OK”, this sub-screen will
display.

You must enter a complete and valid 17 digit VIN and a contact name
to proceed with this order. This is required for each part number on
the order.

After entering the required information, click here.

Kit items will give the message below and have LT “K”.
To order and ship individual kit components press enter
and leave “K” in LT field, or change to “B” to backorder
the Kit. NOTE: if kit is backordered, it will backorder until
the following day to allow the kit to be built provided all
component parts are available.

To cancel a line from order: enter the line number of the
part in Seq field and hit ENTER. The line with part
information will populate. Change LT from “N” to “C”
for Cancel and click “OK”.

Back Ordered Part

The Line Type changed from “E”
to “L” for Lost Sale.

If parts are not available at PDC, the message below will display. The part may be
direct ship from the vendor to dealer depending on part class. If part is a PDC
shipped part, the part will ship to PDC and then to dealer. Direct shipped or All
Makes parts will ship direct to Dealer per vendor agreement. If you do not want to
keep this part on the order, Change LT from “E” to “L” for Lost Sale and the part
will be cancelled from order.

If you changed LT to “L” for Lost Demand,
this pop up will display. Click on the ? on the
sub screen. (see next slide)

Select a reason for cancellation from list
supplied then click “OK” to proceed.

To confirm reason code click “OK”.

Notice: The quantity and backorder are both zero, indicating this
part has not been placed on backorder status.

From here, you can continue to order parts or click on
Order finalization to end the order process.

Record the Order#

Details found on the order termination page:
1.

Total DNP of parts ordered

2.

Applicable core charges for order

3.

Estimated freight charges for all parts available for immediate shipment

4.

Total order value

5.

Total backordered lines

6.

Estimated freight for backordered parts when available for shipping.

Dealer P.O. #

You must make a selection from the four choices below at this time.

1. GENERATE ORDER. will transmit the order to the PDC, allocate the
parts and ship depending on order type.
2. Suspend Order For Further Entry. This places the order on hold for 24 hours and allows you to retrieve
the order to modify.
3. Cancel This Order. This cancels the entire order, and it cannot be retrieved Note: This does not cancel an
order that has already been transmitted to the PDC.
4. Hold Until all Backorders are filled, will transmit the order to the PDC, allocate the
parts that are in stock and hold the order for shipping until all backordered parts are
available to ship.

You will be returned to the main parts screen, and you will receive an e-mail
confirming your order once your selection has been completed.
An example of this confirmation is shown on the following page

DC-203-Request for Credit and RMA
•Enter Part return requests or Credit
requests.

Enter DC203 in Enter option field or click
DC203 Request for Credit & RMA from menu.

Enter the Invoice number as shown in the example below and then click “OK”.

If you do not have the
invoice number, the
HINO order reference
number can be used.

If you do not know the invoice number, refer to
instructions for DC207 on how to get this
information.

The dealer enters their reference number here. This is the dealer provided
reference number and is not a required entry.

Next, click on the question mark for a drop down menu of Credit
reasons or refer to the Policies and Procedures manual for a list of Part
return reason codes.

Scroll up or down until you find the correct reason code for return, or
refer to Credit reason code listing in Policy and Procedures for a
complete list of PARTS credit reason codes.
Highlight to select and click OK to continue. You
will return to the previous screen.

The reason code selected is now
populated in the field. Click OK to continue

Depending on the reason code selected, the sub menu below
will appear to advise of any applicable processing/handling fees.

To accept and continue
processing you must
click “OK” then Continue.

NOTE: If no processing fees apply the
Sub screen will not display.

The Orig Sh shows the quantity you were invoiced. The Qty Rmn will be the same
quantity unless you have previously received credit on this invoice. Only items on
the invoice are eligible for RMA or Credit.

Requesting an RMA using the Credit Line Quantity Option
(1) Highlight the line you wish to return/credit

(2) Select Credit Line Quantity or Credit Line Price.

Select Credit Line Quantity,whenever a product is being returned. Ex: damaged
parts should be Quantity returns, unless PDC authorizes scrap of part.
Credit Line Price should only be selected if a part or item
is not available for return. Ex: short shipped parts.

A handling charge will apply in this example.

1) Enter the quantity that you are requesting credit for as shown in the example above.

2) Next, click “OK”

The Value shown indicates the parts not credited or returned
and is available for future credits or returns if desired.
You now have a credit
note number.

The adjusted quantity is shown in the box below.

In this example, Value This Credit indicates the amount
you will be credited if this RMA is approved, not including
the handling fee if applicable.

If you are finished entering credit requests for this invoice, Click “End” .
Proceed to message text screen.

Requesting an RMA using the Credit Line Price Option

You also have the option from this screen to choose Credit Line Price.

1) Click on the line to adjust pricing.

(2) Click Credit Line Price

Enter the quantity and amount. The quantity and price cannot
exceed the max quantity available but partial price credit is
allowed. Enter amount to credit (full amount or partial)

Click “OK” to proceed.

Since this is a Price credit the quantity still shows available, but the net value
and line value are adjusted by the amount of the credit.

To continue click “End”. Proceed to
Message Text Screen

Enter complete detailed information about why you are
requesting credit or returning a part in the area below. Be
specific, include VIN when applicable.
Next, click Update

Note: Failure to enter specific information
about why a part is being returned or a credit
is being requested will result in a delay in the
RMA. If you talked to someone at the PDC
about this request, enter the person’s name
and the date of the conversation in this text
area.

Make a selection from Cancel or Submit, as shown in
this example. Once selected click “OK” to complete.

Total credit requested is displayed above. The total dollar amount of
the credit is displayed including handling charge, if applicable.

An e-mail acknowledgement when your request has
been approved will be sent to the email on file. RMA
approval example (next slide)

To return to the main parts screen click on Exit.

You will receive this document once
your RMA request has been
approved. A copy of this document
must be included in with the return
to insure proper credit is applied.

When the returned material is
received and inspected by HMS,
you will receive this Credit Memo
via e-mail. The Credit Memo will
also appear on your monthly
statement.

DC-205-Release locked orders
•Unlock orders not transmitted to HINO
Trucks.

If a dealer order is in use (locked), it will be displayed
above with the user ID highlighted. The following slides
will outline how to unlock an order in use.

Enter DC205 in Enter option field or click
DC205 Unlock orders from Menu.

Enter order reference number for locked order, then
Click OK

After pressing Enter to confirm the unlock, you will be returned to
Main Unlock screen to enter another order reference if necessary.

DC-206-Annual Return submission
•Apply on-line for Annual parts returns in
accordance with HMS Annual parts return
Policy.

DC206 Screen Option
•
•

This screen option is used for Annual return (Buyback) entry only. It
is only opened for dealer access from April 15th to February 28th.
Returns can be entered anytime during this period for any amount not
to exceed the buyback allowance amount
–

•

A recalculated variance amount will indicate the remaining allowance after each
submission.

A 10% restocking fee is applied to any return processed through this
screen option, excluding core charges.
–
–

The handling /restocking charge will be calculated and displayed with each part
number entry.
The handling/restocking fee is calculated on dealer original purchase price, NOT
current DNP.

Enter DC206 in Enter option field or click
DC206 Dealer Buyback Entry from Menu.

The “DIAP Period” shows the
month and year of the period
(Ex. 04/13 is April 2013).

•
•

The dealer document number is the return reference number
indicated at the top left of the screen.
The open period is indicated at the top right of the screen.

The remaining variance will
Calculate and adjust with each
Part entry. Variances must be
Used by expiration date.

Beginning Allowance

Remaining allowance

Enter part number and quantity

Value and
class/grade.

Note:
Line 2 is for a “X” class part and displays no purchase
value. This indicates this part is NOT returnable.
Line 4 is for GLASS WINDSHIELD- the class “A” displays
purchase value of $144.83. GLASS PARTS and HOODS
ARE NOT RETURNABLE ON ANNUAL RETURN.
If non returnable parts are returned, they will be scrapped
with no credit issued. This includes any Glass items.

Deleting a line:
To delete a line request for any reason, enter the Line number
in Line field and click “Delete Line”
Note: if you do not delete unwanted line items, they will print
on the Unpacking list for the Return.

To complete your return or suspend
for additional parts entry later, select
“EXIT”

•Accept order as Complete- will complete your return request and issue a dealer
Unpacking list for the parts requested.
•Suspend order for Further Entry- will suspend your request and allow additional
entries later. Request will not be completed until order has been Accepted as
Complete. NO unpacking list will generate with this selection.
•Once your selection has been made, click OK

Note: F class part listed on the Unpacking
list. If part is returned, no credit will be
issued and part will be scrapped. Only parts
with Class A, B, or C are returnable for
credit.

F class part returned, credit invoice shows
received qty but $0 credit value.

DC-207-Item order inquiry
•Locate an order for a specific part number

Enter DC207 in Enter option field or click
DC207 Item Order Inquiry from Menu.

Enter part number to search by, in item number field. Note: Display from Order date
can be changed to any range, or removed for a search of all orders. This example
Shows a date range from 10/1/12. (all orders placed for this part from the date listed to