Class C Solutions Group by MSC Industrial Supply
(formerly Barnes Distribution)

Supplier:
Supplier
Information

Distributes over 250,000 maintenance & Shop Supply items in conjunction with our tailored inventory management & logistics solutions. Our high
quality product line includes Fasteners, Electrical Supplies, Hydraulics, Plumbing Supplies, Chemicals, Safety, Tools and Abrasives, Material
Handling/Rubber, Vehicle Hardware, Shop Supplies & Security Products. To ensure customers are able to select the right product for their desired
application, we offer many products in a “Good”, “Better”, and “Best” line.

Hino Parts Support Phone: (866) 372-4466
Hino Parts Support Email: [email protected]
Hino Parts Support Fax: (662) 342-3939
Customer Service & Class C Solutions Group General Phone: (866) GET-MROP | 866-438-6767
Class C Solutions Group Rep. Lora Williams Phone: (585) 978-1295
Technical Support
Class C Solutions Group Email: [email protected]
Class C Solutions Group Web: http://www.mscdirect.com/
Class C Solutions Group Fax: (216) 357-5046
The Class C Solutions Group Landing Page listed below provides Hino dealers with a lot of great information from current sales & promotional offers, to digital catalogs
& the Class C Solutions Group overview. We highly suggest clicking the "View Shop Transformation Video" link so you can see the transformation that takes place
when a dealer decides to make the transition to Class C Solutions Group.

Hino Dealer
Landing Page:

http://blueclassc.mscdirect.com/acton/fs/blocks/showLandingPage/a/1684/p/p-005e/t/page/fm/0

Literature:

http://www.mscdirect.com/resources/digital-publications

Order Procedures:

Orders are placed by your Class C Solutions Group District Rep. for the dealership. Dealers will no longer have to monitor & place their orders
for time consuming small parts.

Stock Orders

Orders should be placed through your Class C Solutions Group Field Sales Rep.

Emergency Orders Contact your assigned Class C Solutions Group Field Sales Rep. Emergency orders are subject to additional shipping and handling fee's.
Minimum Order $ No minimum order quantity/value, however the minimum order value is $100 for pre-paid freight.
Freight Policy:
Free Freight Policy:
Order Fulfillment
Policy:
Part Number
Pricing:
Format:
Mega Fleet:

As part of our agreement freight is pre-paid by Class C Solutions Group on all stock orders meeting the Minimum Order Value with the exceptions
of dimensionally rated freight items, shipments requiring special handling, and orders that request next day air or rush that are not typically
delivered next day will be subject to addittional charges.
Free Freight will be offered for all orders meeting the Minimum Order Value. Freight will be pre-paid & added to the invoice on any order under
$100 and the exceptions listed above (exa. "Ice Melt" or "55 Gallon Drums").
The standard order processing time is 3-5 business days from date of order placement.
Pricing will be available on-line in the Hino DCS system. In addition, the prices will be forwarded to your service bureaus within two weeks of each
pricing update.
Standard Part numbers are directly carried over with a prefix of "BD-".
All-Makes parts are not included in the Hino Mega Fleet pricing file but should be sold to Mega Fleet customers and filed as Miscellaneous Items
in Corcentric when submitting for reimbursement.

Warranty:

Ensuring that our customers are satisfied with products they have purchased from the Class C Solutions Group is one of the core values of our
business, which is why we offer an eighteen (18) month warranty on all MRO parts. All MRO parts are warranted to Buyer against defects in
material or workmanship. Buyer’s sole remedy under this warranty shall be reimbursement to Buyer for: a) the cost of the MRO part required to
replace the defective part, and b) the labor required to replace the defective MRO part or parts, based on the prevailing labor rate.

Returns:

To enable our customers to maintain optimal inventory levels, we offer a hassle-free, best-in-class return policy. Products can be returned within
sixty (60) days as long as the product is in its original packaging, has not been used and is in resalable condition. Excluded from this return policy
are items identified in advance as being nonreturnable such as hazardous chemicals. For special order product returns we may invoice the dealer
for any restocking fee imposed on us by our vendor. Contact the Class C Solutions Group to initiate a return.
When customers return items to the Class C Solutions Group on a freight collect basis, we will inspect all merchandise upon arrival and carrier

Shipping Inspection
damage claims should be filed with the carrier immediately. Providing the customer packs and ships the merchandise adequately to prevent
and Damaged
damage, the customer will not be responsible for any damage or filing a claim after the freight carrier accepts the shipment. For excess stock
Product:
returns, contact your Class C Solutions Group Rep. directly.
Web Site:

https://classc.mscdirect.com

Conclusion:

The ease of doing business with the Class C Solutions Group is a priceless resource to any dealership. We allow dealers to free up time dealing with
all the small parts so dealers may focus on the large revenue items. State-of-the-Art Logistics Network: Our infrastructure ensures that you get the
right product in the right place at the right time. Our logistics network includes: 1,300 sales employees who provide on-site service in virtually every
zip and postal code. A warehouse management system that ensures a more than 97-percent fill rate. Wireless devices that connect field sales to
live pricing and product availability, 24/7. Orders in by 11:00 AM typically ship same day.

PA-2014-041
07-07-14 03.55.PM

Class C
Solutions
Group
A business of MSC IndustrialSupply Co.

The Truck
Sales &
Service
Specialists

A Toyota Group Company

Serving the Truck Sales and Service Market for Over 75 Years

Confidential 2014 Property of Class C Solutions Group

Class C
Solutions
Group

Solutions Designed Around You

A business of MSC IndustrialSupply Co.

Driving Directions
1. Company Overview
2. The Problem With Small
Parts
3. Vendor Managed
Inventory
4. Benefits of the All-Makes
Program

Confidential 2014 Property of Class C Solutions Group

Class C
Solutions
Group
A buslness of MSC IndustrialSupply Co.

• Serving the North American
market for over 75 years.
• Application of Lean principles to
improve maintenance
productivity and lower total cost
of ownership through the our
system.
•

Flexible business solutions: On­
Site Vendor Managed Inventory,
eCommerce Online Ordering,
ERP Integration Capabilities,
Vending Solutions.

Confidential 2014 Property of Class C Solutions Group

Class C
Solutions
Group
A business of MSC IndustrialSupply Co.

The System
One Touch for Our Customers

Confidential 2014 Property of Class C Solutions Group

Class C
Solutions
Group
A business of MSC IndustrialSupply Co.

Over 250,000 High Quality Maintenance Items Available!
Fasteners
Hose & Fittings
Tooling & Abrasives
Electrical Connectors
Chemicals
Maintenance & Shop
Supplies
Safety Supplies
Vehicle Hardware
Security Products
Material Handling Hardware

Confidential 2014 Property of Class C Solutions Group

Class C
Solutions
Group
A business of MSC IndustrialSupply Co.

Canada Locations
Beamsville, ON
Edmonton, AB
Moncton, NB

U.S. Locations
Dallas,TX
Harrisburg, PA
Chicago,IL
Reno, NV

Confidential 2014 Property of Class C Solutions Group

Class C
Solutions
Group
A business or MSC IndustrialSupplyCo.

The "80/20" Rule

Time, Effort, Resources

Major
Spend

Items

80%
Dollars Purchased

Confidential 2014 Property of Class C Solutions Group

Class C
Solutions
Group

We Know It Can Be A Challenge

A business of MSC IndustrialSupply Co.

The Reality of Managing it Yourself...
•
•
•
•
•
•
•
•
•
•
•

Regularly monitor small parts inventories and identify items for
replenishment.
Initiate purchase requisitions.
Issue purchase orders.
Wait for deliveries.
Travel to supplier to pick up parts.
Expedite orders.
Receive orders.
Put products away.
Address paperwork issues.
Chase additional parts.
Manage stock-outs that lead to equipment downtime.

Confidential 2014 Property of Class C Solutions Group

Class C
Solutions
Group
A business of MSC IndustrialSupply Co.

Vendor Managed Inventory
You have the controls
We manage your inventory to your specifications
We keep your small parts organized
State of the art wireless technology enables:
Real time quote generation
Real time PO processing
Real time inventory availability
Dedicated account representative at your service

''It's like having an extra employee on staff''

Confidential 2014 Property of Class C Solutions Group

Class C
Solutions
Group

Vending Equipment Options

A business of MSC IndustrialSupply Co.

SupplyBayrM

Supplylocker

rM

SmartDrawer™

SupplyAgent™

Large Dispensing Door

8 & 16 Drawer Option

Back Lit Item Display

Multiple Lid Configurations

Large Lexan Clear Door

LED Lighting

Configurable Drawers

Wrap Around LED Lighting

Patented Take/Return

Door Level Control

Individual Compartment
Control