NHTSA ID Number: 10183705
Manufacturer Communication Number: 15-261-20R
TSB/Document Date: 2020-12-05
Summary
The following information announces reprogramming file availability and provides a software update installation procedure to optimize the Gen 4 Denso CP1 Audio and Navigation head units.
ATTENTION:
GENERAL MANAGER
q
PARTS MANAGER
q
CLAIMS PERSONNEL
q
IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE MANAGER
q
© 2020 Subaru
of America, Inc. All rights reserved.
SERVICE BULLETIN
APPLICABILITY:
2020MY Legacy and Outback Models
NUMBER: 15-261-20R
SUBJECT:
Reprogramming File Availability for Optimization
DATE: 03/10/20
of Gen 4 Denso CP1 Infotainment Systems
REVISED: 11/20/20
INTRODUCTION:
The following information announces reprogramming file availability and provides a software
update installation procedure to optimize the new Gen 4 Denso CP1 Audio and Navigation head
units utilized in the models listed above. As in previous models, the procedure will involve either
downloading the software update files from Subarunet or using those sent directly from Nuspire to
the SDS Notebook and transferring them onto a USB flash drive for head unit installation.
It is VERY IMPORTANT to read and understand this information completely before proceeding.
A time line chart along with a complete list of all the conditions addressed and enhancements
included in this and previous Denso software updates are provided in “Appendix B” and
“Appendix C” located at the end of this bulletin.
IMPORTANT NOTE: There are 4 (FOUR) FILES required to complete this update. ALL 4
update files MUST BE DOWNLOADED TOGETHER to the USB Flash Drive before starting
the update. PERFORMING THIS UPDATE USING A USB FLASH DRIVE WITH ANY OF
THE REQUIRED UPDATE FILES MISSING WILL LEAD TO A NON-RECOVERABLE
FAILURE OF THE COCKPIT CONTROL MODULE (CCU) REQUIRING CCU
REPLACEMENT.
PART INFORMATION:
NOTE: High Level unit is equipped with Navigation option
(Map icon on Home screen)
ATTENTION
11.6-Inch Display, Mid and High Level Units
The software in the STARLINK® Multimedia system on this vehicle has been recently updated. The
current “STARLINK® Multimedia Owners Manual” and the “Getting Started Guide” in the vehicle, may
not reflect the latest changes in features and functionality of the STARLINK® Multimedia system.
Subaru of America will have an updated electronic supplement to your “STARLINK® Multimedia
manual” and “Getting Started Guide” available on-line as of June 30th.
You can download the electronic supplements by visiting us at:
https://www.subaru.com/owners/index.html
You can also request a printed copy of the supplements by writing us at:
https://www.subaru.com/customer-support.html
Also, you can contact us at 1-800-SUBARU3 (1-800-782-2783)
Dual 7.0-Inch Display, Base Level Unit
MSA5M2001C
Bulletin Number: 15-261-20R; Revised: 11/20/20
Continued...
Page 1 of 21
Materials Required:
An empty, USB 2.0 or 3.0 storage device (flash drive) will be needed to perform the update
procedure. The device should be dedicated to storing and transferring these updating files only. It
must be a minimum of 16GB or more in size and contain a NTFS file format before downloading the
update files onto it. Be sure to locate and re-format any existing USB drives used for updating audio
units. They must be fully cleared before adding these new update files to them.
IMPORTANT NOTES:
•
NEVER change the update file names after downloading them.
•
NEVER save any other files on the same flash drive.
There are various types of USB flash drive available from many suppliers. If the head unit does
NOT recognize the USB drive during the reprogramming process due to Controller IC type of USB
drive or Compatibility with the head unit, confirm the flash drive format is NTFS. The flash drive
must be formatted for NTFS. If a recognition problem persists, use a USB flash drive from another
manufacturer.
•
Kingston®:
DataTraveler G3 Series DataTraveler 100 G3 DT100G3
DataTraveler SE9 Series DataTraveler SE9 G2 3.0 DTSE9G2
Digital Data Traveler 3.0 USB Flash Drive - Violet DTIG4
•
SanDisk®:
Ultra Series SDCZ48-064G-J57
Cruzer Blade Series
Cruzer Glide Series CZ60 SDCZ60-064G-B35
•
Transcend®:
JetFlash 790 Series TS64GJF790KBE
•
PNY®:
Retract USB 3.0 Flash Drive, black (P-FD64GTRTC-GE)
•
Silicon Power®:
2 Pack USB 3.0/3.1 Gen1 USB Flash Drive Blaze B02
Continued...
Bulletin Number: 15-261-20R; Revised: 11/20/20
Page 2 of 21
SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
STEP 1- VERY IMPORTANT: Before proceeding with the software updating procedure, the
currently installed software version ID MUST be confirmed by following the steps below:
1a) After starting the engine and system boot-up completes, from the HOME screen, touch the
Settings button.
1b) Press the General button. Use the down arrow to scroll to System Information then press to
display the System Information / Version information.
The examples below identify the head unit model and the last 6 digits signify the software version
number. Examples:
•
F11GHMxxx-xxx (High model software)
•
F11GMMxxx-xxx (Mid model software)
•
F11GBMxxx-xxx (Base model software)
If the software version number is 020-501, 020-502, 020-704, 021-503 or 021-704, proceed to
STEP 2 below. If the software version is 022-504 or higher, STOP as the unit already has the latest
software version installed. Proceed to the WARRANTY / CLAIM INFORMATION section of the
TSB and process a Version Check Only claim.
Continued...
Bulletin Number: 15-261-20R; Revised: 11/20/20
Page 3 of 21
STEP 2- Prepare the USB:
CAUTION: Do not use any USB flash drive which utilizes file organizing software or an operating
system.
VERY IMPORTANT: Before attempting to download any data files, confirm the PC and flash drive
being used is not infected with any virus. The flash drive MUST be formatted for NTFS.
•
Make sure the USB flash drive contains no other
files.
•
Right click on the corresponding “Removable
Disk”.
•
Select “Format”.
•
From the File System drop-down menu, select
“NTFS”
•
Check the “Quick Format” box (if not already
done).
•
Click on “Start” to format the USB flash drive.
STEP 3- Download the Update Files to the USB:
The files are available for download on Subarunet (see “A” below).
The applicable reprogramming files have also been sent directly to retailers by Nuspire in the same
way a Select Monitor Update would be pushed out. (see “B” below).
Follow “A” when using files downloaded from Subarunet.
Follow “B” when using the files sent directly to the SDS notebook from Nuspire.
“A” When using update files downloaded from Subarunet:
Click Here to Access the Downloads
for Audio/Navigation
Information on Subarunet
Continued...
Bulletin Number: 15-261-20R; Revised: 11/20/20
Page 4 of 21
IMPORTANT: Files downloaded from Subarunet will be .zip files and must be unzipped before they
can be used. Using the normal audio / navigation system file update download procedure: Go to
Subarunet, select Service Operations and Technical>>Forms/Downloads>>Gen 4/Denso for Audio/
Navi then click on the applicable Hyperlink to download the file(s) to your SDS Notebook or PC:
BASE-20-Legacy-Outback-Denso-CP1 AUDIO UPDATE-JUNE 2020
MID-20-Legacy-Outback-Denso-CP1 AUDIO UPDATE-JUNE 2020
HIGH-20-Legacy-Outback-Denso-CP1 AUDIO UPDATE-JUNE 2020
•
Go to Downloads.
•
CAUTION: After download is complete, NEVER change the file or folder names.
•
Open / display the contents of File folder, for example: “CP1DensoBASE.zip”.
•
Click on “Extract All Files”.
•
The screen below will appear to set a destination for the extracted file.
•
Double-click on the required file (for this example, select the file entitled “BASE”).
Continued...
Bulletin Number: 15-261-20R; Revised: 11/20/20
Page 5 of 21
•
Copy all files then paste (or click / drag) it to the “clean” USB flash drive as listed
(Removable Disk) in the directory.
IMPORTANT REMINDER: There are 4 (FOUR) FILES required to complete this update.
ALL 4 update files MUST BE DOWNLOADED TOGETHER to the USB Flash Drive
before starting the update. PERFORMING THIS UPDATE USING A USB FLASH DRIVE
WITH ANY OF THE REQUIRED UPDATE FILES MISSING WILL LEAD TO A NONRECOVERABLE FAILURE OF THE COCKPIT CONTROL MODULE (CCU) REQUIRING
CCU REPLACEMENT.
•
To avoid confusion, use a permanent marker to label the flash drive with the file contents (e.g.
BASE Denso CP1, MID Denso CP1 or HIGH Denso CP1).
•
Go to Step 4.
“B” When using update files sent directly from Nuspire:
•
Go to My Documents on the GUI screen click on the folder “Denso CP1 Audio-Navi Update
Files” to display the list of available update files shown below.
•
CAUTION: After download is complete, NEVER change the file or folder names.
•
Double-click on the required folder (for this example, select the file entitled “BASE”) and the
update file will display as shown.
•
Select all files and either copy / paste or click / drag it to the USB flash drive.
•
Once all files have been loaded onto the USB flash drive, right click on the drive and select
“Eject”.
•
Remove the USB flash drive after the prompt appears that says “Safe to Remove Hardware”.
•
Mark the USB to indicate the head unit it will update (BASE Denso CP1 in this example).
•
Repeat the above steps to create the BASE or MID Denso CP1 and HIGH Denso CP1 USB
flash drives as needed using a separate USB drive for each update folder.
•
Proceed to STEP 4 below.
Continued...
Bulletin Number: 15-261-20R; Revised: 11/20/20
Page 6 of 21
STEP 4- Perform the software update.
CAUTIONS:
•
Do not attempt to install the software immediately following an exchange installation.
Let the system restart first and operate for 20 minutes.
•
Do not attempt to install the software a second time for 30 minutes following prior
software installation.
•
Do not attempt to install the software for at least 30 minutes after completing a FOTA
update.
4a) Perform the update in a well ventilated location if updating with the engine running OR with
the ignition ON and a battery charger connected.
4b) PRESS and HOLD the RIGHT-side temperature control buttons (both up and down)
and press the Tune / Scroll knob 6 times then release all to display the Dealership Mode
Menu.
High/Mid
Base
4c) Select Software Update from the Dealership Mode menu.
High/Mid
Base
Continued...
Bulletin Number: 15-261-20R; Revised: 11/20/20
Page 7 of 21
IMPORTANT NOTE: On a RARE occasion, the message “Software update setup is initializing…”
may be displayed. Should this occur, proceed to “Appendix A” starting on pg. 12 of this bulletin
for further instruction. For critical Service Bulletin helpful tips to prevent unnecessary hardware
replacement, follow the link to an important Subarunet message: https://www.subarunet.com/home/
home.html#/Announcement/83194.
4d) The screen below will be displayed.
High/Mid
Base
4e) Insert the H/U reprogramming USB into the USB port and press OK.
NOTE: If after plugging in the USB, the screen displays a Software Loading Unsuccessful
message, confirm the USB device has been properly formatted and the the software on the device
matches the H/U being reprogrammed (example: Base software is being used to update a Base H/U).
High/Mid
Base
NG
OK
NG
OK
Continued...
Bulletin Number: 15-261-20R; Revised: 11/20/20
Page 8 of 21
4f) The screen below will be displayed. Press OK to start the software update.
NOTE: The actual software version displayed will be different from the picture shown below.
Base
High/Mid
Please refer to
the following
table.
Please refer to
the following
table.
Software Version Table
Current Version
Current Version
Model
MSOC Version
Model
MSOC Version
High
F11GHM020-501 or F11GHM020-502 or
F11GHM021-503
Base
F11GBM020-501 or F11GBM020-502 or
F11GBM021-503
F11GMM020-501 or F11GMM020-502 or
F11GMM021-503
Available Version
Mid
Model
MSOC Version
High
F11GHM022-504
Mid
F11GMM022-504
High/Mid
Model
MSOC Version
Base
F11GBM022-504
Current Version
Current Version
Model
Available Version
DSP Version
Model
DSP Version
02.04.03
Base
02.04.03
Available Version
Available Version
Model
DSP Version
Model
DSP Version
High/Mid
02.24.06
Base
02.24.06
Current Version
Current Version
Model
VCPU Version
Model
VCPU Version
High/Mid
F11GHV020-500
Base
F11GHV020-500
Available Version
Model
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TSB/Document ID: 15-261-20R
Replacement Service Bulletin Number:
MFR Communication Date: 2020-11-20
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
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