LONG BOLTS

LONG BOLTS

1223A

FIGURE 1

CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2020

ATTACHMENT III
PAGE 2 OF 3
CUSTOMER SATISFACTION PROGRAM 19N01-S3

4. Carefully separate the molded leadframe from the main control assembly. See Figure 2.

MOLDED
LEADFRAME

MAIN
CONTROL
ASSEMBLY

1223B1

FIGURE 2
5. Install the new molded leadframe on the main control assembly. See Figure 3.
NOTE: The transmission range (TR) sensor pin must be aligned with the manual control valve during
installation.

TR SENSOR PIN
MOLDED
LEADFRAME

MANUAL
CONTROL VALVE

MAIN
CONTROL
ASSEMBLY

1223E

FIGURE 3

CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2020

ATTACHMENT III
PAGE 3 OF 3
CUSTOMER SATISFACTION PROGRAM 19N01-S3

6. Install the six long bolts to the new molded leadframe. See Figure 4.

LONG BOLTS

LONG BOLTS

LONG BOLTS

1223A

FIGURE 4
7. Tighten the long bolts to 53 lb.in (6 Nm) in the sequence shown. See Figure 5.

3

1

2

6
5

4
1223D

FIGURE 5
8. Install the main control assembly and reassemble the vehicle. Please follow the WSM procedures in
Section 307-01, In-Vehicle Repair.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are
under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all
parts replaced under this FSA must be scrapped in accordance with all applicable local, state and
federal environmental protection and hazardous material regulations. Refer to the Parts Retention,
Return, & Scrapping section of the FSA dealer bulletin for further information.

CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2020

STUD FOR
MISSING NUT

Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121

Customer Satisfaction Program 19N01
Mr. John Sample
123 Main Street
Anywhere, USA 12345
May 2019
Your Vehicle Identification Number (VIN): 12345678901234567
At Ford Motor Company, we are committed not only to building high quality, dependable products, but
also to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above.
Why are you
receiving this notice?

Your vehicle may experience an output shaft speed (OSS) sensor failure,
which may result in an illuminated malfunction indicator light (MIL) and/or
wrench light in the instrument cluster. This may require replacement of the
transmission molded leadframe. We are pleased to let you know that, for
your peace of mind, Ford Motor Company is extending the warranty
coverage on the transmission molded leadframe.

What is the effect?

This increases the molded leadframe warranty coverage to a total of 10
years or 150,000 miles from the warranty start date, whichever occurs first.
If your vehicle has already exceeded either time or mileage limits listed
above, this extended warranty coverage will last through November 30,
2019. Coverage is automatically transferred to subsequent owners.

What will Ford and
your dealer do?

If your vehicle's molded leadframe requires replacement and certain
diagnostic trouble codes (DTCs) are found stored in the powertrain control
module (PCM), and your vehicle is within the indicated time/mileage
limitations, Ford Motor Company has authorized your dealer to replace the
molded leadframe free of charge (parts and labor). This is a one-time repair
program.

How long will it take?

If the component mentioned above requires replacement, the time needed
for this repair is less than one-half day. However, due to service scheduling
requirements, your dealer may need your vehicle for a longer period of time.
Additional time may be required to allow the engine to cool prior to
performing this repair. In addition, your vehicle will require an inspection to
determine if parts need to be ordered.

What should you do?

You do not need to return to your dealer for this repair unless you have a
MIL and/or wrench light in the instrument cluster.

 Copyright 2019 Ford Motor Company

Please keep this letter as a reminder of the extended warranty coverage for
your molded leadframe. If the molded leadframe requires replacement, and
your vehicle is within the indicated time/mileage limitations, contact your
dealer to schedule a service appointment. Provide the dealer with the VIN of
your vehicle to schedule a service appointment for Customer Satisfaction
Program 19N01. The VIN is printed near your name at the beginning of this
letter. Your dealer will replace the part at no charge.
If you do not already have a servicing dealer, you can access
www.Fordowner.com for dealer addresses, maps, and driving instructions.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition there are
other features such as reserving and paying for parking in certain locations
and controlling certain functions on your vehicle (lock or unlock doors,
remote start) if it is equipped to allow control.
Have you previously
paid for this repair?

If you paid to have this service done before the date of this letter, you may
be eligible for a refund. Refunds will only be provided for service related to
repair description. To verify eligibility and expedite reimbursement, give your
paid original receipt to your dealer before November 30, 2019. To avoid
delays, do not send receipts to Ford Motor Company.

What if you no longer
own this vehicle?

If you no longer own this vehicle, and have an address for the current
owner, please forward this letter to the new owner. You received this notice
because our records indicate that you are the current owner.

Can we assist you
further?

If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: www.Fordowner.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM - 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option
#3, and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: www.fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM - 8:00PM
(Eastern Time).

As part of the Ford community, we appreciate your attention to this important matter and your
continued loyalty.
Ford Customer Service Division

 Copyright 2019 Ford Motor Company

The Lincoln Motor Company
P. O. Box 1904
Dearborn, Michigan 48121

Customer Satisfaction Program 19N01
May 2019
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At the Lincoln Motor Company, we are committed not only to building high quality, dependable
products, but also to building a community of happy, satisfied customers. To demonstrate that
commitment, we are providing a no-charge Customer Satisfaction Program for your vehicle with the
VIN shown above.
Why are you
receiving this notice?

Your vehicle may experience an output shaft speed (OSS) sensor failure,
which may result in an illuminated malfunction indicator light (MIL) and/or
wrench light in the instrument cluster. This may require replacement of the
transmission molded leadframe. We are pleased to let you know that, for
your peace of mind, the Lincoln Motor Company is extending the warranty
coverage on the molded leadframe.

What is the effect?

This increases the molded leadframe warranty coverage to a total of 10
years or 150,000 miles from the warranty start date, whichever occurs first.
If your vehicle has already exceeded either time or mileage limits listed
above, this extended warranty coverage will last through November 30,
2019. Coverage is automatically transferred to subsequent owners.

What will Lincoln and
your dealer do?

If your vehicle's molded leadframe requires replacement and certain
diagnostic trouble codes (DTCs) are found stored in the powertrain control
module (PCM), and your vehicle is within the indicated time/mileage
limitations, The Lincoln Motor Company has authorized your dealer to
replace the molded leadframe free of charge (parts and labor). This is a
one-time repair program.

How long will it take?

If the component mentioned above requires replacement, the time needed
for this repair is less than one-half day. However, due to service scheduling
requirements, your dealer may need your vehicle for a longer period of time.
Additional time may be required to allow the engine to cool prior to
performing this repair. In addition, your vehicle will/may require an
inspection to determine if parts need to be ordered.

What should you do?

You do not need to return to your dealer for this repair unless you have a
MIL and/or wrench light in the instrument cluster.

 Copyright 2019 The Lincoln Motor Company – A Ford Motor Company Brand

Please keep this letter as a reminder of the extended warranty coverage for
your molded leadframe. If the molded leadframe requires replacement, and
your vehicle is within the indicated time/mileage limitations, contact your
dealer to schedule a service appointment. Provide the dealer with the VIN of
your vehicle to schedule a service appointment for Customer Satisfaction
Program 19N01. The VIN is printed near your name at the beginning of this
letter. Your dealer will replace the part at no charge.
If you do not already have a servicing dealer, you can access
www.Lincolnowner.com for dealer addresses, maps, and driving
instructions.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through The Lincoln Way: Lincoln Owner App. The
app can be downloaded through the App Store or Google Play. In addition
there are other features such as reserving and paying for parking in certain
locations and controlling certain functions on your vehicle (lock or unlock
doors, remote start) if it is equipped to allow control.
Have you previously
paid for this repair?

If you paid to have this service done before the date of this letter, you may
be eligible for a refund. Refunds will only be provided for service related to
repair description. To verify eligibility and expedite reimbursement, give your
paid original receipt to your dealer before November 30, 2019. To avoid
delays, do not send receipts to the Lincoln Motor Company.

What if you no longer
own this vehicle?

If you no longer own this vehicle, and have an address for the current
owner, please forward this letter to the new owner.
You received this notice because our records indicate that you are the
current owner.

Can we assist you
further?

If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: www.Lincolnowner.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM - 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option
#3, and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: www.fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM - 8:00PM
(Eastern Time).

As part of the Lincoln community, we appreciate your attention to this important matter and your
continued loyalty.
The Lincoln Motor Company

 Copyright 2019 The Lincoln Motor Company – A Ford Motor Company Brand