David J. Johnson
Director
Service Engineering Operations
Ford Customer Service Division

Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121

November 12, 2020
TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

Customer Satisfaction Program 19N01 - Supplement #3
Certain 2011 - 2013 Model Year F-150 and 2012- 2013 Model Year Expedition/Navigator
Vehicles Equipped with A 6R80 Transmission
Transmission Molded Leadframe Extended Coverage

REF :

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD - Safety Recall 19S07 Supplement #2
Certain 2011 - 2013 Model Year F-150 Vehicles Equipped with A 6R80 Transmission
6R80 Sudden Transmission Downshift - Powertrain Control Module Reprogramming

REF :

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 19S19
Certain 2013 Model Year F-150 Vehicles Equipped With 5.0L And 6.2L Engines,
And A 6R80 Transmission
6R80 Sudden Transmission Downshift – Powertrain Control Module Programming
Customer Satisfaction Program 19B05
Certain 2012 - 2013 Model Year Expedition/Navigator Vehicles Equipped With A 6R80
Transmission
Sudden Transmission Downshift - Powertrain Control Module Reprogramming

REF :

New! REASON FOR THIS SUPPLEMENT
PARTS REQUIREMENTS/ORDERING INFORMATION:
• In addition to an IDS session log file, a photo of vehicle’s mileage is required. Vehicles with mileage
greater than 150,000 miles are not covered under the terms of this program.
• Related damage - for vehicles outside new vehicle bumper-to-bumper warranty coverage, submit
an Approval Request to the SSSC Web Contact Site prior to completing a repair.
• Refund offers expired November 30, 2019.
• Transmission fluid can no longer be claimed as Misc. Expense.
PROGRAM TERMS
This program extends the warranty coverage of the automatic transmission molded leadframe to 10 years of
service or 150,000 miles from the warranty start date of the vehicle, whichever occurs first.
This is a one-time repair program.
If a vehicle has already exceeded either the time or the mileage limits, this extended warranty coverage ended
on October 31, 2019.
Coverage is automatically transferred to subsequent owners.
VEHICLES COVERED BY THIS PROGRAM
Assembly
Vehicle
Model Year
Plant
F-150

Build Dates

Dearborn

April 28, 2010 through October 28, 2013

Kansas City

May 18, 2010 through November 18, 2013

2011-2013

© Copyright 2020 Ford Motor Company

Expedition/Navigator

2012-2013

Kentucky
Truck

April 11, 2011 through August 19, 2013

Affected vehicles are identified in OASIS.
REASON FOR PROVIDING EXTENDED WARRANTY COVERAGE
In some of the affected vehicles, an output shaft speed (OSS) sensor failure may result in an illuminated
malfunction indicator light (MIL) and/or wrench light in the instrument cluster with diagnostic trouble codes
(DTCs) P0720, P0722, P0731 and/or P1500 stored in the powertrain control module (PCM).
SERVICE ACTION
The PCM software updates in FSA 19S07, 19S19 or 19B05 should be performed and/or closed before
proceeding:
• 19S07 - Certain 2011 - 2013 Model Year F-150 Vehicles Equipped With A 6R80 Transmission
• 19S19 - Certain 2013 Model Year F-150 Vehicles Equipped With 5.0L And 6.2L Engines, And A 6R80
Transmission
• 19B05 - Certain 2012 - 2013 Model Year Expedition/Navigator Vehicles Equipped With A 6R80
Transmission
If an affected vehicle exhibits an illuminated malfunction indicator light (MIL) and/or wrench light in the
instrument cluster with diagnostic trouble codes (DTCs) P0720, P0722, P0731 and/or P1500 stored in the
PCM, dealers are to replace the molded leadframe.
This service must be performed at no charge to the vehicle owner.
NOTE: If an affected vehicle has other transmission-related concerns and DTCs P0720, P0722, P0731 and/or
P1500 are not stored in the PCM, this program does not apply; follow standard workshop manual (WSM)
diagnostics.
OWNER NOTIFICATION MAILING SCHEDULE
Owner Letters were mailed the week of May 6, 2019. Dealers should repair any affected vehicles that have
that one or more of the DTCs listed, and/or if the vehicle exhibits an unintended downshift into first gear event,
whether or not the customer has received a letter.
ATTACHMENTS
Attachment I:
Administrative Information
Attachment II:
Labor Allowances and Parts Ordering Information
Attachment III:
Technical Information
Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact
Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS)
website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,

David J. Johnson

© Copyright 2020 Ford Motor Company

ATTACHMENT I
Page 1 of 2
Customer Satisfaction Program 19N01 - Supplement #3
Certain 2011 - 2013 Model Year F-150 and 2012- 2013 Model Year Expedition, Navigator Vehicles
Equipped With A 6R80 Transmission
Transmission Molded Leadframe Extended Coverage
OASIS ACTIVATION
OASIS was activated on April 4, 2019.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will not be activated for this service action.
SOLD VEHICLES
• Only owners with affected vehicles that exhibit the covered condition will be directed to dealers for
repairs.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
• Do not perform this program unless the affected vehicle exhibits the covered condition.
TITLE BRANDED / SALVAGED VEHICLES
Vehicles with cancelled warranties are not eligible for this service action.
OWNER REFUNDS
• Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the repair
was performed before the date of the Owner Notification Letter. This refund offer expired November 30,
2019.
• Refunds will only be provided for the cost associated with 6R80 molded leadframe replacement, with
DTCs P0720, P0722, P0731 and/or P1500 stored in the PCM, and present in an IDS session file and/or
similar (such as a computer scan from Auto Zone, etc.). Refunds without the proper documentation
should not be approved.
• If an affected vehicle has transmission-related concerns and DTCs P0720, P0722, P0731 and/or P1500
are not stored in the PCM, 19N01 does not apply and a refund will not be approved; follow standard
workshop manual (WSM) diagnostics.
RENTAL VEHICLES
The use of rental vehicles is not approved for this program.
Part shortages do not qualify for rental vehicles for this program.

© Copyright 2020 Ford Motor Company

ATTACHMENT I
Page 2 of 2
Customer Satisfaction Program 19N01 - Supplement #3
Certain 2011 - 2013 Model Year F-150 and 2012- 2013 Model Year Expedition, Navigator Vehicles
Equipped With A 6R80 Transmission
Transmission Molded Leadframe Extended Coverage
New! ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual –
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for
FSA’s / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the Related Damage
radio button checked.
o Ford vehicles – 3 years or 36,000 miles
o Lincoln vehicles – 4 years or 50,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.
o If an affected vehicle has transmission-related concerns and DTCs P0720, P0722,
P0731 and/or P1500 are not stored in the PCM, 19N01 does not apply; follow standard
workshop manual (WSM) diagnostics. Dealers may be requested to upload IDS session
files with existing DTCs and PCM part number before SSSC approval is provided.
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution
(OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number (19N01)
is the sub code.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim Entry
above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Refunds: Submit refunds on a separate repair line.
- Program Code: 19N01
- Misc. Expense: ADMIN
- Misc. Expense: REFUND
- Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each repair
should be detailed in the comments section of the claim.
o Refund offers expired November 30, 2019.

© Copyright 2020 Ford Motor Company

ATTACHMENT II
Page 1 of 1
Coverage Customer Satisfaction Program 19N01 - Supplement #3
Certain 2011 - 2013 Model Year F-150 and 2012- 2013 Model Year Expedition, Navigator Vehicles
Equipped With A 6R80 Transmission
Transmission Molded Leadframe Extended Coverage
LABOR ALLOWANCES
Vehicles

Description

F-150
Expedition/Navigator

Labor
Operation

Labor
Time

Check for DTCs P0720, P0722, P0731 and/or P1500 stored
in the PCM and if present replace the molded leadframe

19N01B

2.2 Hours

Check for DTCs P0720, P0722, P0731 and/or P1500 stored
in the PCM and if present replace the molded leadframe

19N01C

2.2 Hours

New! PARTS REQUIREMENTS / ORDERING INFORMATION
SSSC Web Contact Site:
Molded leadframes are not available to repair all vehicles, which require replacement.
To place an order for the molded leadframe, submit a VIN-specific Part Order contact via the SSSC Web
Contact Site:
1. Attach an IDS session log file for each molded leadframe part order. The attachment must show
both the VIN and DTCs P0720, P0722, P0731 and/or P1500.
2. Attach a photo of vehicle mileage (mileage > 150,000 is a customer pay claim)
3. DTCs P0720, P0722, P0731 and/or P1500 must be stored in the PCM.
Part Number

Vehicle Line

Description

Order Quantity

Quantity
Needed

AL3Z-7G276-D
All
Molded Leadframe
1
1
Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy
and when open ordering resumes.
Order the parts below through normal order processing channels:
Note: Transmission fluid should no longer be claimed as Misc. Expense.
Part Number

Vehicle Line

Description

Order Quantity

Quantity
Needed

XT-10-QLVC
MERCON® LV Automatic
1
(1 Box = 12
All
1
Transmission Fluid
Quarts)
Order your parts requirements through normal order processing channels. To guarantee the shortest delivery
time, an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS RETENTION AND
RETURN POLICIES.

© Copyright 2020 Ford Motor Company

EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.

© Copyright 2020 Ford Motor Company

ATTACHMENT III
PAGE 1 OF 3
CUSTOMER SATISFACTION PROGRAM 19N01-S3

CERTAIN 2011-2013 MODEL YEAR F-150 AND 2012-2013 MODEL YEAR
EXPEDITION/NAVIGATOR VEHICLES EQUIPPED WITH A 6R80 TRANSMISSION —
TRANSMISSION MOLDED LEADFRAME EXTENDED COVERAGE
SERVICE PROCEDURE
1. Is the MIL and/or Wrench Light illuminated in the instrument cluster with DTC's P0720, P0722, P0731
and/or P1500 stored in the PCM?
YES – Replace the molded leadframe. Proceed to Step 2.
NO – This program does not apply.
NOTE: Do not proceed with this procedure until parts are ordered and received. This will prevent
excessive transmission fluid loss while the main control assembly is removed.
NOTE: The component being removed in step 2 will be referred to as a main control, main control valve
body or a mechatronic assembly in the Workshop Manual (WSM).
2. Remove the main control assembly. Please follow the WSM procedures in Section 307-01, In-Vehicle
Repair.
3. Remove the six long bolts from the molded leadframe. See Figure 1.

LONG BOLTS