NHTSA ID Number: 10183661
Manufacturer Communication Number: SA-013-20d
TSB/Document Date: 2020-12-04
Summary
2020-2021 CX-30 SERVICE CAUTIONS FOR NEW AND REVISED FEATURES. The 2020 CX-30 has new and revised features that are different from previous models, and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns. Index: PDI fuse, Commander Switch Inoperative, Auxiliary Key, Connected Vehicle, Connected Vehicle Maintenance Mode, Mazda Connected Vehicle Viewer (MRVV), Off-Road Traction Assist, Apple CarPlay / Android Auto Install Kit, Blind Spot Monitoring System (BSM), Front Wiper Service Caution, i-ACTIVSENSE Switch, Traffic Sign Recognition (TSR), MAZDA CONNECT Power Function, MAZDA CONNECT Center Display View, In-Vehicle Digital Owner's Manual, Navigation System, SIRIUSXM Data Service, Power Door Locks, Transmitter Battery Saving Function, Keyless Entry Using Auxiliary Key, Rear Door Child Safety Locks Operation, Theft-Deterrent System, Link Seat & Climate Control Temperatures, Seat Warmer Inoperative, Electric Parking Brake (EPB), Tire Pressure Monitoring System (TPMS), Condition Based Maintenance, M-MDS (MDARS), Part Replacement, Web-based Training Courses.
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
11/25/2020 8:36 AM tlawrenc
Service Alert No.: SA-013/20
Last Issued: 11/16/2020
Power Door Locks
Doors cannot be unlocked using the outside door handle touch sensor
The door handle touch sensor system may not operate normally
under the following conditions:
1. The front passenger (without key) grabs and holds the outside door
handle before the driver (with key) touches the drivers outside door
handle unlock touch sensor.
2. The driver touches the sensing area of the door lock touch sensor
and the sensing area of the door release touch sensor at the same
See Owner's Manual time.
Before Driving - Doors and Locks
Good
No Good
Walk-Away Auto Lock Function
A beep sound is heard when all doors and the liftgate are closed while
the transmitter is being carried. All the doors, fuel-filler lid, and
liftgate are locked automatically when the transmitter is out of the
operational range. Also, the hazard warning lights flash once. (Even if
the driver is in the operational range, all the doors, fuel-filler lid, and
liftgate are locked automatically after about 30 seconds.) If you are
See Owner's Manual out of the
Before Driving - Doors and Locks
operational range before the doors and the liftgate are completely
closed or another transmitter is left
in the vehicle, the walk-away auto lock function will not work. Always
make sure that all doors and the
liftgate are closed and locked before leaving the vehicle. The walkaway auto lock function does not close the power windows.
Operational Range
Page 23 of 32
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda
North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
11/25/2020 8:36 AM tlawrenc
Service Alert No.: SA-013/20
Last Issued: 11/16/2020
1. Exterior Antenna
2. 31 in (80 cm)
3. Operational range
Scenarios Where Walk-Away Lock Function May Not Work
Scenario
Reason
Solution
Key
transmitter is 1. By the time all the
outside of
doors are closed, the
antenna
key transmitter is
1. range while
already out of
any of the
operational range,
doors have
causing walk-away
not been
lock to not function.
closed.
Always make sure
the key transmitter
holder is in operational
range and is the last
person to leave after all
doors/trunk/liftgate
are closed.
1. Depending on the key
transmitter holder’s
Key
distance to the
transmitter
antenna when he/she
holder
is closing the driver
exits driver’s
side rear door, the
2. door then
walk-away lock may
opens rear
or may not function.
left door to 2. If standing closer to
retrieve
the rear bumper area
items.
when closing the rear
door, the key
transmitter may be
Be mindful of the
key holder’s position in
relation to the door
exterior antenna (31
in).
Page 24 of 32
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
11/25/2020 8:36 AM tlawrenc
Service Alert No.: SA-013/20
Last Issued: 11/16/2020
out of the operational
range, causing walkaway lock to not
function.
3. If standing closer to
the B-pillar when
closing the rear door,
the walk-away lock
should function
correctly.
1. If the key transmitter
holder is in a hurry to
get out of the car and
leaves the
operational range too
quickly before the
audio beep, the
walkaway lock
function may not
work.
Key
2. The key transmitter
transmitter
holder opens the
holder
driver’s door, gets
3. moves out of
out, and walks away
operational
at a fast pace while
range too
shutting the door. It
quickly.
is possible that by the
time the door is
completely shut, the
key transmitter
holder is already out
of operational range
because she/he is
moving away too fast,
causing walk-away
lock to not function.
Slow down and make
sure the audio beep
sounds before leaving
the operational range,
the audio beep sound
will always sound to
alert the key
transmitter holder that
the key was detected
for walk-away door
lock function.
Page 25 of 32
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
11/25/2020 8:36 AM tlawrenc
Service Alert No.: SA-013/20
Last Issued: 11/16/2020
Transmitter Battery Saving Function (Key Fob)
The CX-30 has a "power saving" function built into the keyless entry
system where some key fob functions are disabled. This feature could
accidentally be enabled and some concerns with the vehicle may be:
1. Engine does not start.
2. Engine does not start unless you hold the fob to the start/stop
button.
3. Doors do not unlock using the door handle, but unlock with the
remote.
4. Doors do not lock using the door handle, but lock with the
remote.
5. Transmitter indicator light does not turn on/flash.
See Owner's Manual Before Driving - Keys - Power
saving function
Keyless Entry Using Auxiliary Key
If the vehicle battery is discharged and/or the key battery is dead,
vehicle entry is possible using the auxiliary key.
See Owner's Manual Before Driving - Keys - Auxiliary
Key
Then refer to Owner's Manual Before Driving - Doors and Locks
- Unlocking with Auxiliary Key
Page 26 of 32
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
11/25/2020 8:36 AM tlawrenc
Service Alert No.: SA-013/20
Last Issued: 11/16/2020
Rear Door Child Safety Locks Operation
The auxiliary key is required to enable (lock) and disable (unlock) the
rear door child safety locks.
See Owner's Manual Before Driving - Doors and Locks
- Rear Door Child Safety Locks
1. Auxiliary Key
2. Lock
3. Unlock
Page 27 of 32
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
11/25/2020 8:36 AM tlawrenc
Service Alert No.: SA-013/20
Last Issued: 11/16/2020
Theft-Deterrent System
The CX-30 is not equipped with a Theft-Deterrent System.CAUTION:
DO NOT use MDARS to enable:
1. Burglar Alarm
2. Intrusion Sensor
The CX-30 does not have the necessary Theft-Deterrent System
hardware to function if enabled using MDARS, and MDARS cannot
disable the Theft-Deterrent System after it has been enabled.
The following DTC's may be stored if the burglar alarm or intrusion
sensor are enabled:
1. B109F:87 - Intrusion Sensor Module
2. B2002:87 - On Board Charger DC/DC Low Voltage Side
Contact Hotline if the Theft-Deterrent System has been accidently
enabled.
---
Page 28 of 32
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
11/25/2020 8:36 AM tlawrenc
Service Alert No.: SA-013/20
Last Issued: 11/16/2020
Seat Warmer and Heated Steering Wheel Auto Mode
The driver and front passenger's seater warmers* and the heated
steering wheel* can be set to be automatically controlled (turned on
and off) by the climate control system, depending on the set
temperature.
Auto Mode
1. Go to MAZDA CONNECT home screen and select "Settings"
2. Select “Vehicle Settings”.
3. Enable “Link Seat Climate Control Temperatures”.
4. Press the climate control AUTO switch.
Link Seat Climate Control Temperatures
Setting
Climate Control Auto
Switch
See Owner's Manual Essential Safety Equipment Seat Warmer/Heated Steering
Wheel - Seat Warmer/ Heated
Steering Wheel
* if equipped
Seat Warmer Will Not Turn ON After Previous Usage or being parked
under the hot sun.
1. DTC B1030:13 (SEAT WARMER UNIT (LH) CIRCUIT MALFUNCTION
(HEATER SIDE)) is stored.
--2. Front seat warmer functions after seat cool down and ignition OFF
- ON cycle.
Contact Hotline for latest repair information.
Page 29 of 32
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
11/25/2020 8:36 AM tlawrenc
Service Alert No.: SA-013/20
Last Issued: 11/16/2020
Electric Parking Brake (EPB)
Parking Brake Auto Operation
When the ignition is switched OFF, the parking brake will be applied
automatically. The EPB indicator light in the instrument cluster and
the EPB switch indicator light turn ON.
1. Indicator light
Canceling the Parking Brake Auto Operation
Parking brake auto operation can be canceled using the procedure in
the Owner's Manual.
NOTE: When the ignition is cycled back ON, the parking brake auto
operation is restored.
See Owner's Manual - When
Driving - Brake - EPB Auto
operation
Parking Brake Automatic Release
If the accelerator pedal is depressed with the parking brake applied
and all of the following conditions are met, the parking brake is
automatically release. When the parking brake is released, the EPB
indicator light in the instrument cluster and the EPB switch indicator
light turn off.
Engine is running
Driver's door is closed
Driver's seat belt is fastened
Selector lever is in the D, M, or R position
Page 30 of 32
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
11/25/2020 8:36 AM tlawrenc
Service Alert No.: SA-013/20
Last Issued: 11/16/2020
Tire Pressure Monitoring System (TPMS) Change
The TPMS system uses a new rubber type direct TPMS.
NOTE: The new rubber type is not reusable. If the TPMS sensor is
removed from the wheel, it must be replaced.
MGSS: TIRE PRESSURE
MONITORING SYSTEM (TPMS)
New Rubber Type Old Metal Type
Condition Based Maintenance (Except Canada)
The vehicle calculates the maintenance (oil change) timing.
1. This function cannot be turned OFF.
2. Distance until the oil change is available in MAZDA CONNECT.
3. Reset is required after every oil change.
MGSS: MAINTENANCE MONITOR
OPERATION PROCEDURE
New M-MDS (MDARS)
A new M-MDS diagnostic tester (MDARS) for 7th generation vehicles
(starting with the 2019 Mazda3) is used.
1. Performs more maintenance service functions
2. Performs more complicated vehicle electrical system diagnostic
3. Reprograms more ECU's
MGSS: BASIC KNOWLEDGE
Page 31 of 32
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
11/25/2020 8:36 AM tlawrenc
Service Alert No.: SA-013/20
Last Issued: 11/16/2020
Parts Replacement
When replacing vehicle parts such as ECU's, motors, seats....etc,
always refer to MGSS. Some new components may not operate if
MGSS new part replacement procedure is not performed.
---
2020 CX-30 Web-Based Training Courses
Course Description
30070 2020 Mazda CX-30 Exclusive Preview
30071 Mazda Premium
30072 Performance: Effortless, Joyful Driving
30073 Exterior: Artful Design
30074 Interior: Human Centricity
30075 Skyactiv® Philosophy
30076 Mazda Connect Essentials Web-based Training Course
Page 32 of 32
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
11/25/2020 8:36 AM tlawrenc
- High density negative paste, improves performance and...
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- High density negative paste, improves performance and...
- Enhanced life alloy or Silver Calcium stamped alloy...
- Calcium Lead positive grid, maximizes conductivity and...
- Robust Envelope Separator with puncture-resistant back...
- Vent cap design that resists acid leakage
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TSB/Document ID: SA-013-20d
Replacement Service Bulletin Number:
MFR Communication Date: 2020-11-16
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Communication Type: Service Bulletin/Repair Instructions
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