Service Campaign 62-01
MODELS
AFFECTED: Certain 2013 Winnebago Adventurer, Journey, Tour and Itasca Suncruiser, Meridian and Ellipse model
motor homes.
DATE:

August 17, 2012

SUBJECT:

Roof A/C Mounting Verification
PLEASE FORWARD THIS INFORMATION TO YOUR RV SERVICE MANAGER.

Winnebago Industries is conducting a Field Service Campaign to verify that the roof air conditioners are mounted
properly. It has been determined that the mounting bolts may have been improperly tightened. The units may be over
or under tightened. This condition could lead to a water leak at the gasket if under tightened or a vibration/noise in the
roof area if over tightened.
Affected Vehicles and Owner Notification
Attached to this letter is a list of subject vehicles which were shipped to your dealership. Customers with affected
vehicles are being sent a letter notifying them of the service campaign. Owners are directed to contact a Winnebago
Industries dealer for the service campaign to be performed at no cost to them. A copy of the owner notice is provided
for your information.
Evaluate this issue on all subject vehicles currently in your inventory. It is necessary to check the installation of each
air conditioner on all affected units. Do not deliver any subject units to a customer until this corrective action has been
taken.
If You Need Assistance
If dealer technical assistance is needed, please contact Winnebago Industries Technical Service Department at (866)
653-4329 from 7:30 a.m. to 5:00 p.m. Central Time or by e-mail at: [email protected].
Thank you for your cooperation.

Steven R. Evenson
Director of Parts and Service

1

August 17, 2012
Service Campaign - Roof A/C Mounting Verification

Repair Procedure:
Refer to instruction sheet
Parts Information:
Order one gasket kit per air conditioner that fails the 7/16” gap test. This kit will include the gasket and two spacers. If
the air conditioner fails the 3/4” gap test, order a quantity of two spacers. If the tabs on the inner shroud have broken
off the shroud, order a replacement inner shroud. The parts order should be placed as a service campaign order. You
will need the campaign dealer number and the Winnebago Industries serial number of the affected vehicle to place the
order.
Campaign Dealer Number: 7809
Failure

Quantity

Part Description

Winnebago Industries Part Number

7/16” gap test

1 per A/C

Gasket Kit w/spacers

SC7809-12-701

3/4” gap test

2 per A/C

1/2” Spacers

178426-01-000

Broken Tabs

1 per A/C

Inner Shroud

183061-01-700

Reimbursement
When the service has been completed, submit a warranty claim using the applicable labor operation number(s) and
TIC code listed below. Submit repair as one condition. The repair order must be properly signed by both the dealer
and owner before it is submitted to Winnebago Industries.
OPERATION
NUMBER

TIME
ALLOWANCE

TIC
CODE

Roof A/C Mounting Verification
(per vehicle)

05620199

0.5

6201SB

A/C Gasket R&R (if necessary)
(per A/C unit)

05431701

1.0

Add Spacers
(per A/C unit)

05620100

0.5

DESCRIPTION

FINAL CLAIMS NEED TO BE SUBMITTED NO LATER THAN NOVEMBER 30, 2012.

.

2

Roof AC Mounting Installation Verification Procedure
RE: Verify correct AC sealing to roof and
proper compression of AC seal to roof.
Read the entire instructions carefully before starting
the procedure. If you have any questions, please
Contact Winnebago Industries’ Technical Service
Department by calling 1-866-653-4329 or by e-mail:
[email protected]. This document is
confidential and is intended for dealer use only.

Go/No Go Gauge
1. Construct wood gauge to specifications in (fig 1).

3-1/2”

7/16”

¾”
Fig 1

8”

Rib

2. Use gauge (fig 1) at front right, front left corners
and the middle of the right side areas indicated by
arrows (fig 2).

Pocket
location

Fig 2

Note: Make sure gauge does not interfere with rib
on bottom of pan on left side or pocket on right side.
Also pocket should not contact roof (fig 3).
The 7/16” gauge should slide under the pan in all
three test points and the 3/4” gauge should not.
If gap test passes no further action required.

Pocket

If gap test fails, refer to Roof AC Mounting Repair
Process.
Rib
Fig 3

3

Roof AC Mounting Repair Process
Caution: Disconnect all 120 power sources
to coach.

1. Remove the four (4) bolts securing outer cover
and remove cover (fig 1).

Fig 1

2. Remove inner cover. Inspect attachment tabs for
cracks (fig 2). If cracked, a washer should be added
when cover is reinstalled. If tab has broken off a new
cover will be needed. Order cover p/n 183061-01-700.
Note: If cover is replaced, record model and serial
number on new cover from original cover label.
Fig 2

3. Remove the four (4) lag bolts w/springs attaching
AC unit to the roof (fig 3).

Fig 3

4. Use ¼” bit and drill out the four (4) Riv-Nuts. The
Riv-Nuts need to be drilled out so they won’t stop
lag bolts from fully seating AC unit on roof during
reinstallation (fig 4).
Fig 4

4

Note: If the 7/16” gauge verification failed at any location,
it is too tight. Follow Seal Replacement (step 5).
If it passed the 7/16” gauge verification at all locations
but failed the ¾” gauge verification, it is too loose.
Move to step 6.
5. Seal Replacement
Detach the condensation line.
Detach the wiring plug, remove fasteners from AC
control box (fig 6).
Lift the AC unit up while guiding the control box
through opening in the pan. Be careful not to tip unit
so parts remain intact.
Reattach the inner cover to keep AC parts intact
during removal.
Remove the outer seal (the inner seal can remain
intact) (fig 5).
Remove residue and prepare surface.
Install new seal kit p/n SC7809-12-701.
Remove inner cover.
Move AC back into correct location while routing
AC control box through opening.
Reconnect harness plug into the AC control box
(fig 6).
Reattach the condensation line.
6. There should be one (1) spacer p/n 178426-01-000
under each of the two (2) front mounting locations.
Reinstall lag bolts w/springs, washers and tighten just
to the point where the springs are compressed (fig 7) .

Fig 5

Fig 6

Spacer

Fig 7

7. Reinstall inner cover using washer if mounting tab
is cracked. Replace inner cover (fig 8) if tab is broken
off. Remember to record model and serial number on
the new cover as noted in step 2. Reinstall outer cover
with four (4) original bolts and washers.
Conduct function test of AC’s if seal was replaced.
Test run AC’s in their different zones by turning them
on at the thermostat to ensure everything was properly
installed.
To complete repair water test for leak.

Fig 8

5

Customer Notification Letter

RE:

BODY SERIAL
CHASSIS SERIAL

Dear Winnebago Industries Motor Home Owner:
When you purchased your new Winnebago Industries produced motor home, you also received our commitment to
provide you with a quality product and our dedication to continuing customer satisfaction. In keeping with this
commitment, we are notifying you of a service issue that affects your Winnebago or Itasca motor home.
Our records indicate that you have purchased a vehicle with the serial number which appears above.
Why We Are Contacting You
Winnebago Industries, Inc. dealers will verify and correct, if necessary, the installation of the roof top air conditioners on
your coach. It has been determined that the fasteners for some of the air conditioners may not be tightened to the
proper torque value.
What You Should Do
Contact your Winnebago Industries, Inc. dealer soon to arrange for a service appointment. Please allow sufficient time
for your dealer to process your vehicle on the date of your appointment.
Important
This campaign and the offer to provide this service are being done at no charge to you.. The offer for a no cost repair is
valid until November 30, 2012.
If You Need Assistance
If you have questions or need assistance, please contact Winnebago Industries Owner Relations Department at (800)
537-1885 Monday through Friday from 7:30 a.m. to 5:00 p.m. Central Time or by email: [email protected].
We are sorry to cause you this inconvenience. We have taken this action in the interest of your continued satisfaction
with our products. This letter does not constitute an acknowledgement of legal liability.
Thank you for choosing a Winnebago Industries motor home.

Winnebago Industries, Inc.
Forest City, IA 50436

6