David J. Johnson
Director
Service Engineering Operations
Ford Customer Service Division

Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121

November 4, 2020
TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 20B41
Certain 2020 Model Year Super Duty and 2021 Model Year Medium Duty Vehicles
Equipped with a 6.7L Engine
Left Hand Side High Pressure Fuel Rail Replacement

PROGRAM TERMS
This program will be in effect through November 30, 2021. There is no mileage limit for this program.
AFFECTED VEHICLES
Vehicle

Model Year

Assembly Plant

Build Dates

Super Duty

2020

Kentucky

July 28, 2020 through September 13, 2020

Super Duty

2020

Ohio

August 3, 2020 through September 3, 2020

Medium Duty

2021

Ohio

July 30, 2020 through September 3, 2020

Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS PROGRAM
In some of the affected vehicles, the vehicle may have been built with a high pressure fuel rail where
the internal fuel orifice may become dislodged. If the fuel orifice becomes dislodged, it can travel
down and damage the pressure control valve pintle resulting in a Diagnostic Trouble Code (DTC)
P0088.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this program, dealers are to
replace the left hand side high pressure fuel rail using the technical instructions, even if DTC P0088 is
not present. This service must be performed on all affected vehicles at no charge to the vehicle
owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of November 16, 2020. Dealers should repair any
affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
ATTACHMENTS
Attachment I:
Administrative Information
Attachment II:
Labor Allowances and Parts Ordering Information
Attachment III:
Technical Information
Owner Notification Letters

© Copyright 2020 Ford Motor Company

QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,

David J. Johnson

© Copyright 2020 Ford Motor Company

ATTACHMENT I
Page 1 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 20B41
Certain 2020 Model Year Super Duty and 2021 Model Year Medium Duty Vehicles
Equipped with a 6.7L Engine
Left Hand Side High Pressure Fuel Rail Replacement
OASIS ACTIVATION
OASIS will be activated on November 4, 2020.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on November 4,
2020. Owner names and addresses will be available by week of November 30, 2020.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
SOLD VEHICLES
• Owners of affected vehicles will be directed to dealers for repairs.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.

© Copyright 2020 Ford Motor Company

ATTACHMENT I
Page 2 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 20B41
Certain 2020 Model Year Super Duty and 2021 Model Year Medium Duty Vehicles
Equipped with a 6.7L Engine
Left Hand Side High Pressure Fuel Rail Replacement
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
o F-650/F-750 trucks – 2 years, regardless of miles driven
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
20B41 is the sub code.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
•

•

Repair/Claim Coding
o Casual Part: 9D280
o Customer Concern Code: E29
Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.

© Copyright 2020 Ford Motor Company

ATTACHMENT II
Page 1 of 1
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 20B41
Certain 2020 Model Year Super Duty and 2021 Model Year Medium Duty Vehicles
Equipped with a 6.7L Engine
Left Hand Side High Pressure Fuel Rail Replacement
LABOR ALLOWANCES
Description
2020MY Super Duty 6.7L - Replace Left Hand Side High
Pressure Fuel Rail
2021MY Medium Duty 6.7L 0 Replace Left Hand Side High
Pressure Fuel Rail

Labor Operation

Labor Time

20B41B

1.5 Hours

20B41C

1.2 Hours

PARTS REQUIREMENTS / ORDERING INFORMATION
IMPORTANT NOTE: Ford Engineering has determined that high pressure fuel lines can be reused
for this Field Service Action directed repair of newer vehicles. These fuel lines are normally
directed to be discarded in workshop manual procedures, due to unknown history of past repairs
and mix of vehicle ages, which can compromise threads and sealing surfaces. However, any high
pressure fuel lines that are dropped, or otherwise suspect as damaged, should be replaced per
regular workshop manual procedure.

Order the parts below through normal order processing channels:
Part Number

Description

Order
Quantity

LC3Z-9D280-D
Left Hand Side High Pressure Fuel Rail
1
To guarantee the shortest delivery time, an emergency order for parts must be placed.

Claim
Quantity
1

DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped in accordance with all applicable local, state and federal environmental protection and
hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that
are under safety, compliance, or emissions recall.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.

© Copyright 2020 Ford Motor Company

ATTACHMENT III
PAGE 1 OF 12
CUSTOMER SATISFACTION PROGRAM 20B41

CERTAIN 2020 MODEL YEAR SUPER DUTY AND 2021 MODEL YEAR MEDIUM
DUTY VEHICLES EQUIPPED WITH A 6.7L ENGINE — LEFT HAND (LH) SIDE HIGH
PRESSURE FUEL RAIL REPLACEMENT
SERVICE PROCEDURE
WARNING: When handling fuel, always observe fuel handling precautions and be prepared

in the event of fuel spillage. Spilled fuel may be ignited by hot vehicle components
or other ignition sources. Failure to follow these instructions may result in serious

personal injury.
NOTICE: Do not work on the fuel system until the pressure has been released and the engine has
cooled. Fuel in the high-pressure fuel system is hot and under very high pressure.

High pressure fuel may cause cuts and contact with hot fuel may cause burns. Failure
to follow these instructions may result in serious personal injury.
NOTICE: Fuel injection equipment is manufactured to very precise tolerances and fine clearances.

To prevent fuel system damage, it is essential that absolute cleanliness is observed
when working with these components.

CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2020

ATTACHMENT III
PAGE 2 OF 12
CUSTOMER SATISFACTION PROGRAM 20B41

All Vehicles
IMPORTANT NOTE: Ford Engineering has determined that high pressure fuel lines can be reused
for this Field Service Action directed repair of newer vehicles. These fuel lines are normally
directed to be discarded in workshop manual procedures, due to unknown history of past repairs
and mix of vehicle ages, which can compromise threads and sealing surfaces. However, any high
pressure fuel lines that are dropped, or otherwise suspect as damaged, should be replaced per
regular workshop manual procedures.
1. Release the fuel system pressure. Please follow the Workshop Manual (WSM) procedures in
Section 310-00B.

Super Duty Vehicles (For F650/750 Vehicles proceed to Page 3)
2. Remove the secondary (LH side) battery tray. Please follow the WSM procedures in Section 414-01.
3. If equipped, remove the left engine sound shield retainers, then remove the sound shield. See Figure 1.

x4
2025B

E316429

FIGURE 1

CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2020

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR

ATTACHMENT III
PAGE 3 OF 12
CUSTOMER SATISFACTION PROGRAM 20B41

F650/750 Vehicles
4. Disconnect the battery ground cables (both if equipped). Please follow the WSM procedures in
Section 414-01.
5. Remove the bolts and position aside the power steering fluid reservoir. See Figure 2.
Torque to:

- Vehicles with metal mounting bracket: 22 lb.ft (30 Nm).

- Vehicles with all plastic reservoir: 30 lb.ft (40 Nm).

x2

2025A

E219043

FIGURE 2

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2020

PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE

ATTACHMENT III
PAGE 4 OF 12
CUSTOMER SATISFACTION PROGRAM 20B41

All Vehicles
NOTE: Pay close attention to the fuel injector wiring harness routing and the connection points for
reassembly.
6. Position aside the left hand (LH) fuel rail wiring harness. See Figure 3.

• Disconnect the four (4) fuel injector electrical connectors.
• Disconnect the electrical connector.
• Disconnect the three (3) fuel wiring harness retainers from the fuel rail and position aside the
harness.

x4

x3

2025C

FIGURE 3
E316438

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2020

PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE

ATTACHMENT III
PAGE 5 OF 12
CUSTOMER SATISFACTION PROGRAM 20B41

7. NOTICE: Fuel injection equipment is manufactured to very precise tolerances and fine

clearances. To prevent fuel system damage, it is essential that absolute cleanliness is

observed when working with these components.
- Position aside the LH fuel injector supply tubes. See Figure 4.

a. Loosen the four (4) fuel injector supply tube fittings at the injectors.
b. Fully remove the four (4) fuel injector supply tube-to-fuel rail tube fittings and position
aside all four tubes.

a

x4

x4
b

2025D

FIGURE 4
E316441
8. Loosen and
disconnect the three (3) LH fuel rail supply tube fittings at the LH fuel rail. See Figure 5.

x3