David J. Johnson
Director
Service Engineering Operations
Ford Customer Service Division

Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121

November 6, 2020
TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

Customer Satisfaction Program 20B39
Certain 2020 Model Year Multiple Vehicle Lines
Front View and Center High Mount Stop Lamp Camera Improper Function

PROGRAM TERMS
This program will be in effect through November 30, 2030 or a maximum of 150,000 miles, whichever
occurs first. If a vehicle already has accumulated more than 150,000 miles, this coverage will last
through May 31, 2021.
AFFECTED VEHICLES
NOTE: Only analog cameras are affected by this program.
Vehicle

Model Year

Assembly Plant

Build Dates

Dearborn

October 26, 2019 through May 18, 2020

Kansas City

November 2, 2019 through May 18, 2020

Kansas City

March 3, 2020 through March 11, 2020

Kentucky Truck

November 3, 2019 through May 18, 2020

Expedition

Kentucky Truck

October 30, 2019 through June 22, 2020

Edge

Oakville

November 13, 2019 through May 26, 2020

Nautilus

Oakville

November 21, 2019 through May 26, 2020

F-150
Transit
F-Super Duty

2020

Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS PROGRAM
In some of the affected vehicles, insufficient electrical conductivity within the Printed Circuit Board
(PCB) internal to the camera may lead to intermittent front view or Center High Mount Stop Lamp
(CHMSL) camera operation. This could result in a blank or distorted image from the front of the
vehicle or of the truck bed.
SERVICE ACTION
Dealers are to replace the front view camera or the CHMSL camera following the dealer bulletin
technical information. This service must be performed on all affected vehicles at no charge to the
vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of November 9, 2020. Dealers should repair any
affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

© Copyright 2020 Ford Motor Company

ATTACHMENTS
Attachment I:
Administrative Information
Attachment II:
Labor Allowances and Parts Ordering Information
Attachment III:
Technical Information
Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,

David J. Johnson

© Copyright 2020 Ford Motor Company

ATTACHMENT I
Page 1 of 2
Customer Satisfaction Program 20B39
Certain 2020 Model Year Multiple Vehicle Lines
Front View and Center High Mount Stop Lamp Camera Improper Function
OASIS ACTIVATION
OASIS will be activated on November 6, 2020.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on November 6,
2020. Owner names and addresses will be available by November 24, 2020.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
SOLD VEHICLES
• Owners of affected vehicles will be directed to dealers for repairs.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
LINCOLN PICKUP AND DELIVERY
Owners of 2017 MY and newer Lincoln vehicles have the option of requesting pickup and delivery
service with a Lincoln loaner (up to 2 days), from their dealership. For details, reference EFC07715,
2020 Lincoln Pickup & Delivery Updates.

© Copyright 2020 Ford Motor Company

ATTACHMENT I
Page 2 of 2
Customer Satisfaction Program 20B39
Certain 2020 Model Year Multiple Vehicle Lines
Front View and Center High Mount Stop Lamp Camera Improper Function
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
o Lincoln vehicles – 4 years or 50,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
20B39 is the sub code.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Lincoln Pickup & Delivery: Claims for Lincoln Pickup & Delivery with a Lincoln loaner (up to
2 days) should be submitted on a separate line from the FSA. Refer to EFC07715,
2020 Lincoln Pickup & Delivery Updates for details.

© Copyright 2020 Ford Motor Company

ATTACHMENT II
Page 1 of 1
Customer Satisfaction Program 20B39
Certain 2020 Model Year Multiple Vehicle Lines
Front View and Center High Mount Stop Lamp Camera Improper Function
LABOR ALLOWANCES
Description

Vehicle

Labor Operation

Labor Time

F-150

20B39B

1.1 Hours

Raptor

20B39C

0.8 Hours

Transit

20B39D

1.1 Hours

Expedition

20B39E

1.5 Hours

Edge

20B39F

1.5 Hours

Nautilus

20B39G

1.5 Hours

Replace CHMSL Analog Camera - if equipped
(includes time for camera configuration)

F-Super Duty

20B39H

0.4 Hours

360 Degree View Camera Alignment or Pro
Trailer Backup Assist (PTBA) Camera Alignment
(as needed)

F-150/Raptor,
Expedition,
Nautilus

20B39J

0.5 Hours

Replace Analog Front View Camera
(includes time for camera configuration)

PARTS REQUIREMENTS / ORDERING INFORMATION
Order
Quantity

Claim
Quantity

F-150 Raptor - Front View Camera

1

1

JL3Z-19G490-E

F-150 - Front View Camera

1

1

LK4Z-19G490-H

Transit - Front View Camera

1

1

JL1Z-19G490-B

Expedition - Front View Camera

1

1

K2GZ-19G490-C

Edge - Front View Camera

1

1

K2GZ-19G490-A

Nautilus - Front View Camera

1

1

Part Number

Description

JL3Z-19G490-F

HC3Z-19G490-Z
F-Super Duty - CHMSL Camera (if equipped)