News Channel Update |

Warranty

Mercedes-Benz Dealer Principals, General
Managers, Sales Managers, Service Managers, Parts
Managers
RE: Extended Warranty Update
MY12-15 204, 172 (C250, C250 Coupe, SLK250)
M271 Camshaft Adjuster
TO:

Joe Haller, Department Manager – Warranty,
Gregory Gunther - Department Manager, Vehicle
Compliance and Analysis, Engineering Services
FROM:

DATE:

October 30 , 2020

IMPORTANT EXTENDED WARRANTY INFORMATION
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2012-2015
Mercedes-Benz Model 204 and 172 vehicles (C250 and SLK250), the warranty on the camshaft adjuster will be extended from the original 4
years/50,000 miles to 10 years/120,000 miles (whichever occurs first) from the original warranty start date.
This camshaft adjuster extended limited warranty applies to all conditions that necessitate the replacement of the camshaft adjuster under the
standard warranty terms and conditions. The extended warranty is applicable to the following vehicles:
Model
C-Class
C-Class
SLK-Class

Model Years
2012-2014
2012-2015
2012-2015

Sales Designation
C250
C250 Coupe
SLK250

Engine Type
M271
M271
M271

Please be advised that all camshaft adjusters being claimed under warranty must have a short test with fault code attached, and will be
inspected. All camshaft adjusters found to be functioning properly or without proper documentation will be returned and the claim debited in
full. The following damage codes and parts kit can only be claimed for the replacement of the camshaft adjuster:
Damage Code:

05050 – Camshaft adjustment, intake camshaft

Damage Code:

05052 – Camshaft adjustment, exhaust camshaft

Parts:

A 271 050 21 00 80 – Camshaft adjuster, kit

IMPORTANT:
1. Always check VMI to determine if a vehicle is covered under the 10 year/120,000 mile warranty period
2. Short Test Documentation with fault code information (P001477, P001600, P001762, P001662, P001177, P001700, P001192, P001492,
P034062, P036662) must be attached to all returned camshaft adjusters
Please check the VIN in Netstar/VMI before scheduling the appointment for the repair. Applicable vehicles will be visible in Netstar/VMI on
October 30, 2020
Approximately one week after the distribution of this NCU, a letter will be distributed to owners notifying them of the warranty extension. If
customers have already paid to have a repair related to the conditions specified above, they may be eligible for reimbursement. Please advise
the customer to follow the instructions detailed below (also included in a copy of the customer letter).

Mercedes-Benz USA, LLC
One Mercedes-Benz Drive

A Mercedes-Benz AG Company

Sandy Springs, GA 30328

770.705.0600

News Channel Update |

Warranty

Reimbursement to Customers for Valid Repairs Performed Prior to Warranty Extension
Customers who have already paid to have any of the included components replaced may be eligible to receive reimbursement.
Requests for reimbursement may include parts, labor, fees and taxes.
Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Mercedes-Benz dealer.
The following documentation must be presented to the servicing or closest Mercedes-Benz dealership for reimbursement:
Original or clear copy of all receipts, invoices and/or repair orders that show:
• The name and address of the person who paid for the repair.
• The Vehicle Identification Number (VIN) of the vehicle that was repaired.
• What problem occurred, what repair was done, when it was done and who repaired it.
• The total cost of the repair expense that is being claimed.
• Proof of payment of repair (copy of front and back of cancelled check, or copy of credit card receipt).
• Reimbursement will be paid by a check from an authorized Mercedes-Benz dealer.
Should you have any questions, please do not hesitate to open a Warranty Services case online.

Mercedes-Benz USA, LLC
One Mercedes-Benz Drive

A Mercedes-Benz AG Company

Sandy Springs, GA 30328

770.705.0600