T-SB-0028-20

Rev2

March 23, 2020

Floor Mat Installation During PDS
Service
Category

General

Section

Pre-Delivery Service

Market USA

Applicability
YEAR(S)

MODEL(S)

2021

4Runner, Avalon, Avalon
HV, C-HR, Camry, Camry
HV, Corolla, Corolla
Hatchback, Corolla HV,
Highlander, Highlander HV,
Land Cruiser, Mirai, Prius,
Prius Prime, RAV4, RAV4
HV, RAV4 Prime, Sequoia,
Sienna HV, Supra, Tacoma,
Tundra, Venza HV

ADDITIONAL INFORMATION

REVISION NOTICE
October 09, 2020 Rev2:
 Installation Procedure: Pre-Installed Knob Style section has been updated.
July 31, 2020 Rev1:
 Applicability has been updated to include 2021 model year Venza Hybrid vehicles.
Any previous printed versions of this bulletin should be discarded.

Introduction

2021 model year Toyota vehicles are equipped with driver side floor mat retainers to secure the
floor mat in the correct position. In addition, some models may also utilize retainers for passenger
side and rear seat floor mats. During Pre-Delivery Service (PDS), follow the appropriate Installation
Procedure to attach the driver side, and if applicable, the passenger side and rear seat floor mats
to the vehicle carpet using the floor mat retainers. If installation instructions are included in the floor
mat kit, place the instructions in the vehicle’s glove box for customer reference.

© 2020 Toyota Motor Sales, USA

Page 1 of 5

T-SB-0028-20

Rev2

March 23, 2020

Page 2 of 5

Floor Mat Installation During PDS
Introduction (continued)
CAUTION
 ALWAYS verify the floor mat is designed specifically for the model and model year it is being
installed in.
 ONLY use floor mats that can be secured using the retainers. ALL OEM Toyota floor mats are
specifically designed to fit correctly and be secured using the retainers.
 Make sure the floor mat is properly placed on the vehicle carpet and secured with the
retainers. If the driver side floor mat is NOT properly placed and secured, it could slip and
interfere with the movement of the pedals during driving and may cause an accident.
 Verify the operation of the accelerator, brake, and clutch (if equipped) pedals and clearance to
the mat.
 NEVER install more than one floor mat at a time in the driver’s seating position.
 If applicable, ANY secondary set of floor mats (based upon customer preference, such as the
all-weather floor mats or other floor mats) MUST be placed in the trunk with ALL the packaging
material intact. Do NOT install the secondary mat on top of the primary floor mat already
installed in the driver’s seating position.

Warranty Information
OP CODE

DESCRIPTION

TIME

OFP

T1

T2

N/A

Not Applicable to Warranty

–

–

–

–

Installation Procedures



Pre-Installed Knob Style ............................................................................................................ 2



Hook and Loop Style ................................................................................................................. 5

Installation Procedure: Pre-Installed Knob Style
NOTICE
If the vehicle is equipped with two sets of floor mats (carpet and all weather):
 Do NOT install both sets of floor mats at the same time.
 Install one set according to the current season and store the other set in the
luggage compartment.
 Discard the Floor Mat Safety Check insert for the installed set and keep the other with the spare
floor mat set for the customer’s reference.

1. Verify that the driver, and if applicable, passenger side and rear seat floor mats are for the
correct model and model year vehicle they are being installed in.

© 2020 Toyota Motor Sales, USA

T-SB-0028-20

Rev2

March 23, 2020

Page 3 of 5

Floor Mat Installation During PDS
Installation Procedure: Pre-Installed Knob Style (continued)

2. Align the floor mat grommets with the
retention knobs and place the floor mat
grommets onto the retention knobs.

Figure 1.

1

2
3

3. Twist the retention knobs a quarter of a turn
to lock in place.

1

Floor Mat Grommet

2

Retention Knob

3

Front of Vehicle

Figure 2.

3

4. Verify the triangle marks on the retention
knobs and floor mat are aligned.
1

1

Twist Knob

2

Knob in Locked Position

3

Align Triangle Marks

© 2020 Toyota Motor Sales, USA

2

T-SB-0028-20

Rev2

March 23, 2020

Floor Mat Installation During PDS
Installation Procedure: Pre-Installed Knob Style (continued)

5. Verify proper installation.

Figure 3.

NOTE
If applicable, do NOT remove the yellow
caution tag from the floor mat. ONLY the
customer should remove the caution tag.

© 2020 Toyota Motor Sales, USA

Page 4 of 5

T-SB-0028-20

Rev2

March 23, 2020

Page 5 of 5

Floor Mat Installation During PDS
Installation Procedure: Hook and Loop Style

1. Verify that the driver side, and if applicable, passenger side floor mats are for the correct
model and model year vehicle they are being installed in.

2. Attach the driver, and if applicable,
passenger side floor mats to the vehicle
carpet using the hook and loop fasteners.

Figure 4.

1
c

2

3

1

Underside of Driver Floor Mat

2

Loop

3

Hook

3. Verify proper installation.

© 2020 Toyota Motor Sales, USA