NHTSA ID Number: 10182866
Manufacturer Communication Number: PA-2011-23
TSB/Document Date: 2020-11-23
Summary
Hino Trucks- Bulk DEF Fluid Dealer Information Packet.
Ultra-Pure Diesel Exhaust Fluid (DEF) by Brenntag
Supplier:
(was CF Industries / TerraCair)
AUS32 Diesel Exhaust Fluid designed to meet the requirements of SCR engines. Ultra-purified, Eco-friendly and fuel efficient.
Vendor Information: DEF will be used by almost all diesel powered vehicles (including Hino Trucks) utilizing Selective Catalytic Reduction (SCR) to
meet the EPA2010 emissions regulations.
Hino Phone: (866) 372-4466
Hino Email: helpdesk@hino.com
Customer Service & Hino Fax: (662) 342-3939
Technical Support: Brenntag Support Phone: (610) 926-4151
Tote Return: Brenntag Phone: 800-558-8501 or 262-252-6221 - CSR Donna Plato
Tote Return: Totes may be returned at the time of delivery of the new tote.
Order Procedures: All orders are to be placed through the Hino Dealer Connect System (DCS).
Stock Orders: Enter orders in DCS Screen DC202 under Sales Type “S”.
Emergency Orders:
Minimum Order
Quantity:
Emergency orders may be entered into DCS screen DC202 as a Sales Type “E” or "V". All emergency orders will be processed
with a “rush” order. Freight and Handling fees will be identified on the Hino invoice.
DEF Part #
115376
115376-B720
115376-B1760
80301
114490
756368
523834
217047
931400
Part Description
DEF 2.5 GAL *SEE QFP QR GUIDE
DEF 2.5 720 pcs GAL *SEE QFP QR GUIDE
DEF 2.5 1760 pcs GAL *SEE QFP QR GUIDE
DEF 2.5 GAL DS SKID (80PC)
DEF 55 GAL (NO CORE) (4PC)
DEF 55 GAL CLOSE W/CORE (4PC)
DEF 55 GAL OPEN W/CORE (4PC)
DEF 275 GAL TOTE CLOSE W/CORE
DEF 275 GAL TOTE OPEN W/CORE
MOQ DEF Part #
80 PC
87305
720 PC 550060
1760 PC 538915
80 PC
579972
4 PC
17312
4 PC
661018
4 PC
365645
1 PC
32361
1 PC
400102
Part Description
DEF BULK 1 GAL (MOQ 300+GAL)
DEF 330 GAL TOTE OPEN NO CORE
DEF 330 GAL TOTE CLOSE SEAL W/CORE
DEF 330 GAL TOTE OPEN SEAL W/CORE
DEF MANIFOLD HOSE ASSEMBLY
EMPTY TOTE
TOTE 4 HOLE W/FITTING/VALVE/TUBVENT
TOTE 4 HOLE W/CPP VENT ONLY
TOTE 4 HOLE W/FITTING & CPP VENT
MOQ
300 GAL
1 PC
1 PC
1 PC
1 PC
1 PC
1 PC
1 PC
1 PC
*Items highlighted in yellow are now distributed by Kem Krest under the QFP brand, click here to see QFP QR Guide.
Jug Pallet Qty: 80 jugs per pallet. Trailer load discount available, contact your Hino Trucks District Parts Rep.
Continental
United States, Non-Continental
United States (AK, HI, PR), all orders are shipped from the nearest distribution
Freight Policy: point depending on product and facing dealer location, unless otherwise specified. All orders will be shipped via the most
efficient method LTL or TL carrier
.
Free Freight Policy: All freight is prepaid on all items provided the order is a standard stock order.
Lead Time Policy: The standard lead time is 2-6 business days of order placement.
Part Number Pricing Pricing will be available on-line in the Hino DCS system. In addition, the prices will be forwarded to your service bureaus within
& Format: two weeks of each pricing update.
Format: Standard Part numbers are directly carried over; no prefix or suffix.
Mega Fleet:
Warranty:
Returns:
Tote / Core Returns
Shipping Inspection
and Damaged
Product:
All-Makes parts are not included in the Hino Mega Fleet pricing file but should be sold to Mega Fleet customers and filed as
Miscellaneous Items in Corcentric when submitting for reimbursement.
Please always view Suppliers warranty documents as warranty varies based on items/products/vehicle applications, etc... The
information and recommendations herein are taken from data contained in independent, industry recognized references
including but not limited to NIOSH, OSHA, CHRIS, the TFI Product Testing Program, and SAX’s Dangerous Properties of
Industrial Materials - ninth edition. Terra Industries Inc. makes no guarantee, warranty or other representation concerning this
substance, since conditions of its use are beyond the control of the company. Terra Industries Inc. disclaims any liability for
loss or damage incurred in connection with the use of this substance.
This product category is not returnable, however dealers will still earn a percentage based credit towards their annual parts
return program.
Simply dial 800-558-8501 or 262-252-6221 & speak with CSR Donna Plato or ask for customer service & advise them you have
empty a tote to return for deposit credit. Brenntag will coordinate return of tote and will advise Hino tote has been returned,
credit from Hino will be given to the dealer for empty tote. Totes may also be returned at the time of delivery of the new
tote.
All merchandise should be inspected upon arrival and carrier
damage claims should be filed with the carrier
immediately. We
are not responsible for, nor are we in a position to make a claim after the freight carrier
accepts the shipment from us. For
excess stock returns, contact the Vendor directly.
Vendor Cross
Contact Customer Service & Technical Support (above).
Reference Web Site:
Please see www.hinoscr.com for any further questions specific to DEF or model year 2011 technology. If you should have any
From Hino: parts related questions, please contact customer support at 1-866-372-HINO (1-866-372-4466) or e-mail us at
helpdesk@hino.com.
9-14-15 05-22PM
PA-2011-23
Brenntag® DEF was used to support Hino Trucks testing and development fleet and was one of the first DEF brands to
be officially certified by the American Petroleum Institute (API). This certification and label designation signifies that
the product meets the purity and technical requirements (DIN 70070: 2005 and ISO 22241-1:2006) established by a
variety organizations including the International
Standards Organization (ISO) and Engine Manufacturing Association
(EMA). A product MSDS will also be included with this communication for your organizations record keeping.
Hino Trucks has documented information about DEF and SCR on our dedicated public web site:
http://www.hinoscr.com. We highly recommend all dealer personnel familiarize themselves about the product and the
technology on that site.
DEF prices are indexed to natural gas prices and may fluctuate frequently. Hino Trucks will monitor and update our DEF
pricing according to the market index fluctuations.
FREQUENTLY ASKED QUESTIONS:
What is the shelf life of this DEF?
When stored between 10 and 90 degrees Fahrenheit, DEF shelf life is approximately 24 months. Most Intermediate Bulk
Container's (IBC or Totes) and small packages in 2.5 gallon containers will not have climate control systems and should
be stored in a controlled environment to ensure the best shelf life.
Can I return this DEF to the PDC?
No
What is the DEF tank capacity on a Hino Truck?
A Hino Truck will hold approximately 4.7 gallons of DEF.
Will Hino Trucks arrive from the factory filled with DEF?
Yes
Will Hino be marketing and selling DEF Pumps and handling equipment?
Pumps are available for purchase through various distributers that can be found online
(such as www.discoverdef.com or www.finddef.com).
Please see www.hinoscr.com for any further questions specific to DEF or model year 2011 technology. If you should
have any parts related questions, please contact customer support.
Thank you for your time and please do not hesitate to contact us with any questions! Your Hino Parts Team!!
Hino Trucks, A Toyota
Group Company
41180 Bridge Street
Novi, Michigan 48375
(662)342-3939 - Hino PDC
helpdesk@hino.com - Parts Ordering Questions (PDC)
(248)699-9300 – Novi Hino Corp Office
(248)699-9310 – Novi Fax
hinoparts@hino.com – Parts E-Mail (Corporate)
Hino Motors Sales U.S.A., Inc. 41180 Bridge Street Novi, MI 48375 T 248-699-9300 www.hino.com
V19
For Customer / End-User
DEF Drum & IBC
Container Systems
Returnable
On-Site
Refilling
IBC (Tote)
Probe / Dip Tube
55 / 275 / 330 Gal.
Stinger / Drum Pump
Order Toll-Free 1-877-363-5843
www.brenntagdef.com
55 Gal.
275 & 330 Gal.
Container Valve Systems
RSV Container Valve
The Micro Matic CLOSED, SEALED & SECURE
Container Valve Systems help maintain DEF
purity from manufacturer to the end-user.
Provides for tamper evidency and includes
DEF Warranty.
CLOSED, SEALED & SECURE
Ensure ISO 22241
DEF Purity
NOTE: * Above calculations based at 3% usage at average fuel economy of 6 miles per
gallon. Container volume/mileage usage may vary depending on vehicle dosage rate.
330 GALLON IBC supplies up to 66,000 miles*. IBC (Tote)
is delivered by truck and requires unloading by forklift.
275 GALLON IBC supplies up to 55,000 miles*. IBC (Tote) is
delivered by truck and requires unloading by forklift.
55 GALLON DRUM supplies up to 11,000 miles*. Ideal for
one or two trucks operations and can last several months.
Container Size Options
ON-SITE REFILLING Up-front deposit required,
will reduce costs & minimizes container management.
Dispensing Solutions - OPEN & CLOSED SYSTEMS
CLOSED System options shown. In cold climates,
containers should be stored indoors to prevent freezing.
Drum
55 Gal. 275 Gal. 330 Gal.
One-Way
RETURNABLE Up-front deposit required,
will reduce costs long-term.
ONE-WAY Container will ship with all openings sealed.
Distribution Options
3. What is the most cost-effective distribution option, i.e. ONE-WAY, RETURNABLE or ON-SITE REFILLING?
2. What size package will deliver the greatest level of operating effeciency?
1. What is the size of the fleet to be serviced, and how many truck miles driven?
Sizes
2
Overview
To determine which packaging choice best suits your operating requirements you need to answer three simple questions:
3 Ways to Go, 3 Sizes & 1 Recommended Solution
Container System Package
Ways to Go
Fill
Transport
RETURNABLE (OPEN Systems)
Dispense Return
Fill
Install
(CLOSED)
RETURNABLE (CLOSED Systems)
Transport
Dispense Return
55 Gallon Drum, 275 & 330 Gallon IBC (Tote) 1 Hole
One-Way System
(Also Available)
3
Install
(CLOSED)
Dispense
330 Gallon IBC (Tote) Only 4 Hole
On-Site Fill (Refill)
Order
O
d Toll-Free
T ll F
1-877-363-5843
1 877 363 5843
www.brenntagdef.com
Transport
ON-SITE REFILLING
Install - Transport - On-Site Fill - Dispense - On-Site Refill (BRENNTAG Mini
-Bulk Delivery Truck)
2
Details
55 Gallon Drum, 275 & 330 Gallon IBC (Tote) 1 Hole
Fill - Install - Transport - Dispense - Return (To BRENNTAG)
1
Fill - Transport - Dispense - Return (To BRENNTAG)
You Have 3 Choices
DEF Distribution
3
4
A r .JDSP.BUJD3FVTBCMF447BMWF 347
Container Valve (2.5 x 5" AB Thread) & Downtube
B r 5BNQFS&WJEFOU4IJQQJOH$BQGPS347$POUBJOFS7BMWF
C r 5BNQFS&WJEFOU8JSF4FBM
______________________________________________
Sold Separately - Typically Provided With Pump
Dr DEF Coupler (RSV) - REQUIRED
Horizontal 3/4" BSPP Female Thread #744-050
(or) 3/4" Barbed Outlet #744-048
D
Prod No: 661018
Order Toll-Free 1-877-363-5843
www.brenntagdef.com
rI %&'-FWFM0WFSñMM0QUJPOBM /145ISFBE
A r )JHI7PMVNF%SZ-PDL'JMM/JQQMF Y"#5ISFBE
B Dry-Lock Fill Dust Cap
C r 5BNQFS&WJEFOU8JSF4FBM
Dr $FOUFS$BQ 5XP)PMF
E r)JHI7PMVNF'JMM&YIBVTU /145ISFBE
F r .JDSP.BUJD3FVTBCMF447BMWF 347
Container Valve (2.5 x 5" AB Thread) & Downtube
G r 5BNQFS&WJEFOU4IJQQJOH$BQGPS347$POUBJOFS7BMWF
__________________________________________
Sold Separately - Typically Provided With Pump
Hr DEF Coupler (RSV) - REQUIRED
3/4" Barbed Outlet #744-048
(or) Horizontal 3/4" BSPP Female Thread #744-050
This container valve system is
equipped to provide ON-SITE
REFILLING at your location. Designed
to quickly connect to Brenntag
mini
-bulk delivery truck, this system
will allow for high volume filling and
optional level management.
A
Complete System Includes:
ON-SITE REFILLING BRENNTAG Mini
-Bulk Delivery Truck
330 Gallon IBC (Tote) 4 Hole
Reduce Cost & Down-time
3
275 Prod No: 217047
330 Prod No: 538915
C
D
E
SOLD EMPTY
Down Tube
L = 45.47 in
I
H
No Bottom Valve Outlet
B
B
F
G
A r $FOUFS$BQ 4JOHMF)PMF
B r .JDSP.BUJD3FVTBCMF447BMWF 347
Container Valve (2.5 x 5" AB Thread) & Downtube
C r 5BNQFS&WJEFOU4IJQQJOH$BQGPS347$POUBJOFS7BMWF
Dr 5BNQFS&WJEFOU8JSF4FBM
SOLD FULL
E r #PUUPN7BMWF0VUMFU8JUI4FDVSJUZ4FBM
__________________________________________
275-Gal Down Tube L = 41.93 in
330-Gal Down Tube L = 49.02 in
Sold Separately - Typically Provided With Pump
F r DEF Coupler (RSV) - REQUIRED
Horizontal 3/4" BSPP Female Thread #744-050
With Bottom Valve Outlet (2" Camlock/NPT)
(or) 3/4" Barbed Outlet #744-048
C
Complete System Includes:
A
F
C
B
Refundable deposit upon return to
Brenntag - Brenntag will externally
inspect the container and RSV valve
to ensure original tamper-evident seal
is intact.
RETURNABLE To BRENNTAG
275 & 330 Gallon IBC (Tote) 1 Hole
SOLD FULL
Down Tube
L = 31.89 in
A
D
Refund / Return Policy
2
Prod No: 756368
Complete System Includes:
Refundable deposit upon return to
Brenntag - Brenntag will externally
inspect the container and RSV valve
to ensure original tamper-evident seal
is intact.
RETURNABLE To BRENNTAG
55 Gallon Drum
Recommended by BRENNTAG to support the required ISO 22241 DEF Purity Certification.
Includes DEF Product Warranty.
Refund / Return Policy
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TSB/Document ID: PA-2011-23
Replacement Service Bulletin Number:
MFR Communication Date: 2015-09-14
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ENGINE AND ENGINE COOLING:ENGINE:DIESEL
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