Meritor

Vendor:
Vendor Information:

Customer Service &
Technical Support:

Order Procedures:

Meritor, Inc. is a global supplier of a broad portfolio of axle, brake and suspension solutions to original equipment manufacturers and the aftermarket for
the transportation and industrial sectors. We serve commercial truck, trailer, bus and coach and off-highway machinery manufacturers, in addition to
defense contractors. Products available: new brake shoes, remanufactured brake shoes and kits, minor overhaul kits, hydraulic brakes, disc brake rotors,
camshafts, slack adjusters, wheel end components, trailer axles, front axles and components, driveline components, u-joints, Timken bearings, Meritor
Wabco air dryers, Haldex air valves, Midland compressors, All-Makes clutches, All-Makes suspension, Gabriel shocks, and reman carriers.
Hino Parts Support Phone: 866-372-4466
Hino Parts Support Email: [email protected]
Hino Parts Support Fax: 662-342-3939
Parts Questions (technical questions, part availability, cross reference and catalog information): 1-888-725-9355
OnTrac (Warranty Claims, Technical & Diagnostic Assistance): 1-866-668-7221 or email OnTrac@Meritor.com
Email: [email protected]
Web: http://www.meritor.com
Literature: http://www.meritor.com/customer/northamerica/lod/default.aspx
All orders are to be placed through the Hino Dealer Connect System (DCS). The Meritor “Hino All Makes Platform” will be Direct Ship only. Note: Meritor
components used “First Fit” on Hino vehicles will continue to be stocked and distributed from the Memphis PDC.

Stock Orders: Enter orders in DCS Screen DC202 under Sales Type “S”. All direct ship items will be shipped from the Meritor PDC.
Emergency Orders: Enter emergency orders in DCS screen DC202 as Sales Type “E” or "V". All emergency orders will be processed with a shipping and handling charge.
Minimum Order Quantity:

Freight Policy:

Lead Time Policy:
Part Number Pricing:

There is no minimum order requirement on emergency or stock orders; however a minimum order value (excluding core value) of Meritor Direct Ship
parts qualifies a stock order for prepaid freight (see below).
Contiguous United States: Freight is prepaid for a minimum order of $1000 or more. Puerto Rico, Hawaii, and Alaska: A $3000.00 order minimum is
required for prepaid freight. Note: All order dollar values above exclude core charges and orders with brake drums. For brake drum only or mixed orders
including brake drums the minimum dollar amount for pre-paid shipment is $3000.00 within the contiguous United States; and $5000.00 for Puerto Rico,
Hawaii, and Alaska: excluding any core charges. Stock orders under the minimum dollar amounts noted above will be charged freight at the rate billed by
the carrier.
All orders will be shipped based on your Regional Shipping Zone (see attached map). Orders will be shipped approximately 1 week from day of order
receipt. All orders ship from Meritor’s PDC in Florence, KY.
Meritor “All-Makes” parts pricing will be available on-line in the Hino DCS system. In addition, the prices will be forwarded to your service bureaus for
inclusion in each pricing update.

Part Number Format:

Pricing will be available on-line in the Hino DCS system. In addition, the prices will be forwarded to your service bureaus within two weeks of each pricing
update.

Mega Fleet:

All-Makes parts are not included in the Hino Mega Fleet pricing file but should be sold to Mega Fleet customers and filed as Miscellaneous Items in
Corcentric when submitting for reimbursement.

Warranty:

Please always view Suppliers warranty documents as warranty varies based on items/products/vehicle applications, etc... Meritor “All Makes”
components carry a 1 year, unlimited mileage warranty. Contact OnTrac Call Center (see above) for technical assistance and warranty pre-approval
code. Please view Vendor warranty documents as warranty varies based on item. Contact vendor directly for a RGA approval number. Warranty covers
manufacturers defects only and does not cover damage (installation or progressive). If the vendor provides a RGA number, contact Hino Trucks warranty
department. Warranty claims are to be sent back through Hino Trucks corporate.

Part Returns:

Direct Ship Meritor product returns will be limited to 2% of your previous year purchases. A 20% re-stocking fee and freight charges will be charged to the
dealer. All annual returns must be coordinated with your Meritor sales representative. Note: Direct ship parts cannot be returned to the Memphis PDC,
and any special circumstance returns should be reviewed with your Hino Trucks DPM.

Core Returns:

All cores must be returned to the Hino Trucks Core Return location as per the “1-1-1” Core Return Policy. Core inspection requirements are consistent
with Meritor’s supplemental core inspection document included as an attachment to this Parts Alert.

Shipping Inspection &
Damaged Product:

All merchandise should be inspected upon arrival and carrier damage claims should be filed with the carrier immediately. We are not responsible for, nor
are we in a position to make a claim after the freight carrier accepts the shipment from us. For excess stock returns, contact the Vendor directly.

Vendor Cross Reference
https://www.meritorpartsonline.com/webapp/wcs/stores/servlet/en/meritor-na-nasales/home
Web Site:
Meritor has a full portfolio of innovative drivetrain mobility and braking solutions for original equipment manufacturers of trucks, trailers and specialty
Conclusion:
vehicles, as well as the related aftermarkets in the transportation and industrial sectors. The vast variety of parts available will increase sales potential in
the following areas: Axles, Braking, Air & Safety Systems, Clutches, Drivelines, Hybrids, Suspensions, Tire Inflation, and Transfer Cases.

IMPORTANT NOTES!

Trailer Load Brake Shoe Orders with Multiple Drops and/or Multiple Dealers! Up to 3 dealers may work together to achieve trailer load discounts on
brake shoes and have the shipments dropped at up to 3 locations! Dealers must be within 200 miles of each other. What is needed? Contact your DPM
to coordinate up to three separate POs (one for each ship to location) following the standard trailer load criteria of full skid quantities and equaling a full
trailer load. The Hino DPM will submit the POs to Hino customer support via fax at (662) 342-5151 or email at helpdesk@hino.com along with the detail
that they are to be treated as a single trailer load with 3 drops. Hino customer support will coordinate with Meritor to arrange order placement and
shipment. Dealer will receive order confirmation upon placement, standard lead times apply. Does the 4% discount apply? Yes. Does each dealer have to
take the same number of skids? No, must total a trailer load (22 skids). This applicable to any other Meritor parts? No, brake shoes only. Does this only
apply to Meritor brake kit or are drums included also? No, brake shoes only. Does the dealer need to sign a commitment sheet? Yes. Can multiple dealers
participate together in a annual commitment to get the additional discount? No - See annual commitment program information and form below.

PA-2011-40
12-17-15 12-35PM

Hino Motors Sales U.S.A., Inc.
8425 Airways Blvd, Suite 101
Southaven, MS 38671

1

Tel: 662-342-3939
Fax: 662-342-5151
Web: www.hino.com

TRAILER LOAD BRAKE DRUM
ORDERING GUIDE
Meritor Trailer Load Drum Ordering Guide
If you are ordering a truck load of drums you must follow the guidelines outlined
below to receive the correct invoicing/pricing.

How to Place Trailer Load Order:
Option 1: Order a full trailer load of 1 part number by the respective pallet and
trailer load quantities.
9 Simply place your order in DCS. Part number & pricing is loaded.
Option 2: Mix & match in pallet quantities to obtain the respective full trailer
load of drums.
9 Review the mix and match matrix on the next page to see which drums can or
cannot be mixed to complete a full TL.
9 Fill in the Brake Drum TL manual order form (attached).
9 Email form to [email protected].
9 Do not place a Mix and Match order in DCS as it will invoice at regular DNP.
The order must be placed by Hino Corporate to obtain the discount.

How to Identify Meritor Brake Drums by the Part Number Prefix:
TO:
Dealer Principals
Parts Managers
General Managers
Parts Sales
BULLETIN: PA-20165-24-16
DATE:
EXP:
N/A

Hino Trucks reserves the
right to make changes,
including change in price,
content, description,
terms, time period, etc. at
any time without notice.

Cast drum:
“03” unbalanced (03 123207002)
“85” balanced (85 123207002
X30 drum:
“53” (53 123537002)
*The Heavy Weight Cast and the Opti-Cast drums can only be identified by the
part numbers as shown on the brake drum mix/match matrix on the next page.

Hino Trucks National PDC
Phone: (866) 372-4466 | Fax: (662) 342-5151
E-Mail: [email protected]

The four types of drums are identified below. You cannot mix and match between
the different drum types for a trailer load discount. They must be ordered
separately as outlined in the matrix below.

Cast Drum TL

X30 Drum TL

Cast Heavy Weight TL

Opti-Cast TL

Mix/Match

Mix/Match

Mix/Match

Mix/Match

16 pc = pallet
16 pc = pallet
16 pc = pallet
20 pc = pallet
22 pallets (352 pcs) = TL 22 pallets (352 pcs) = TL 19 pallets (304 pcs) = TL 20 pallets (400 pcs) = TL
Included Part
Included Part
Included Part
Included Part
Numbers
Numbers
Numbers
Numbers
03122222002
53123512002
03123365002
03123788002
03123207002
53123535002
03123520002
85123788002
85123207002
53123537002
85123365002
53123542002
85123520002
53123544002
85123570002
53123564002
53123565002
53123566002
53123567002
53123568002
53123575002
53123579002
53123580002
53123581002
53123582002
53123583002
53123585002
53123588002
53123590002
53123598002
53123601002
53123602002
53123605002
53123606002
53123607002
53123608002
53123609002
53123815002
53123816002

MERITOR® AFTERMARKET
WARRANTY

Meritor® Aftermarket products include a standard one-year warranty (see page 6 for standard
warranty details). Meritor is also pleased to offer industry-leading extended warranties on a
selection of its genuine and all-makes products in the aftermarket. Meritor-branded products
(including Meritor, Meritor AllFit and Euclid®), as well as authorized OEM supplier products, as
shown in this publication are covered by an extended warranty. Coverage varies by product;
see each product category for full details.

Table of Contents
Air Brake .................................................................................................................................................... 2
Meritor Stroke-Sensing Automatic Slack Adjusters .................................................................................. 2
Euclid Stroke-Sensing Automatic Slack Adjusters .................................................................................... 2
Meritor Clearance-Sensing Automatic Slack Adjusters ............................................................................. 2
Euclid Clearance-Sensing Automatic Slack Adjusters ............................................................................. 2
Spring Brake Chambers ......................................................................................................................... 2
Air Springs ................................................................................................................................................. 2
Brake Shoes ............................................................................................................................................... 3
Clutch ........................................................................................................................................................ 3
Driveline ..................................................................................................................................................... 3
Hydraulic Brake .......................................................................................................................................... 3
Meritor Tire Inflation System (MTIS™) by P.S.I. ............................................................................................ 4
Shock Absorbers ........................................................................................................................................ 4
Wheel Seals ............................................................................................................................................... 4
Wheel End ................................................................................................................................................. 5
Standard Meritor Aftermarket Warranty ........................................................................................................ 6

The information outlined in this publication pertains to Meritor Aftermarket products only. Warranty coverage for new/original products is outlined in
publication SP-95155.

AIR BRAKE

Spring Brake Chambers.

Automatic Slack Adjusters.

Meritor and TSE® have partnered to
offer the most complete selection
of products to cover a wide variety
of brake system and wheel end
maintenance needs. From top-ofthe-line chambers like the TSE Ultralife™
to the cost-sensitive AllFit chamber offering, this
powerful portfolio offers a spring brake chamber that is
right for virtually every budget and application.

As the leading North American
supplier of braking systems, Meritor
understands the intricate relationship between
Automatic Slack Adjusters (ASA) and foundation
brakes. Designed for a variety of applications, Meritor
and Euclid automatic slack adjusters are built to be
robust and reliable while offering longer lining life and
reduced maintenance.

Spring Brake Chambers
Meritor and Euclid Stroke-Sensing
Automatic Slack Adjusters
Application

Brand

Years

Mileage

5

500,000

Linehaul

TSE Brakes - Ultralife
TSE Brakes - Omnilife™

Application

Years

Mileage

General Service

6

Unlimited

Severe Service

3

Unlimited

General Service

4

Unlimited

Severe Service

2

Unlimited

General Service

3

Unlimited

Heavy Service

3

Unlimited

Meritor AllFit

General Service

3

Unlimited

Unlimited

Euclid

General Service

3

Unlimited

Off-Highway
Service

3

AIR SPRINGS

Meritor AllFit and Euclid Clearance-Sensing
Automatic Slack Adjusters
Application

Type
Premium

Linehaul

Self-Setting
Standard

Intercity Transit
City Transit
Severe Duty

Premium
Self-Setting
Premium
Self-Setting
Premium
Self-Setting

Years

Milage

6

1,000,000

2

200,000

2

200,000

1

100,000

2

100,000

Together, Meritor and Firestone® offer
er a
complete air spring portfolio to
cover a wide variety of applications.
Firestone Airide™ air springs are an
ideal choice for OE level replacement. Designed for the
second and third owner market, Airogear™ air springs
are an economy offering that were developed to be
competitive with many offshore brands while offering
longer life.

Air Springs
Product

2

Years

Mileage

Firestone

3

300,000

Airogear