Supplier:
Supplier Information

Customer Service &
Technical Support

Order Procedures:

Eaton Roadranger
The Roadranger System is an unbeatable combination of the best products from Eaton, Dana and other trusted partners, backed by the Roadranger
Representatives - the most experienced, expert and accessible drivetrain consultants in the business.
Hino Parts Support Phone: 866-372-4466
Hino Parts Support Email: helpdesk@hino.com
Hino Parts Support Fax: 662-342-3939
Eaton Phone: 800-826-4357
Eaton Web: www.roadranger.com
All orders are to be placed through the Hino Dealer Connect System (DCS). For special orders or for customer support contact Supplier directly via phone
number.

Stock Orders Enter orders in DCS Screen DC202 under Sales Type “S”. All direct ship items will be shipped from a local Supplier PDC.
Emergency orders may be entered into DCS screen DC202 as a Sales Type “E” or "V". All emergency orders will be processed with a “rush” order. Freight
Emergency Orders and Handling fees will be identified on the Hino invoice. A dealer can order one clutch VOR. A VOR order is what Eaton refers to as a Truck Down order.
Maximum order quantity is two, lead time is 24 hours or as soon as available, and Truck Down pricing applies.
There is 8 clutch minimum order requirement on stock or emergency orders; also a minimum order value (excluding core value) of Direct Ship clutches
Minimum Order Quantity qualifies a stock order for prepaid freight (see below). If you wish to order less than 8 clutchs the order must be a Vehicle Off Road / Truck Down order (see
above).
Freight & Free Freight
Policy:

For Direct Ship Reman Transmissions Freight is prepaid on all direct ship orders within the Contiguous United States. For Direct Ship clutches or mixed
direct ship clutch orders, the minimum order quantity is 8 pieces for pre-paid shipments within the contiguous United States. May Mix & Match 8+ Direct
Ship clutch orders. Stock orders under the 8 piece MOQ will not be accepted by Eaton. VOR orders will process as previously stated above. Will Call PickUp is available at certain distribution locations please see the attached map below.

Order Fulfillment Policy:

Direct ship clutches: 14 day
Fuller® Reman ™ transmissions: 24 hour
MD/HD misc parts: range 14-90 day depending on part
MD New Service Transmissions: 30 day

Part Number Pricing:

Pricing will be available on-line in the Hino DCS system. In addition, the prices will be forwarded to your service bureaus within two weeks of each pricing
update.

Format:

Standard Part numbers are directly carried over; no prefix or suffix.

Mega Fleet:

All-Makes parts are not included in the Hino Mega Fleet pricing file but should be sold to Mega Fleet customers and filed as Miscellaneous Items in
Corcentric when submitting for reimbursement.

Warranty:

Please always view Suppliers warranty documents as warranty varies based on items/products/vehicle applications, etc...
• If part fails within the Eaton coverage period of the aftermarket part (reference our Warranty Guide – TCWY-0900 for coverage’s)
• Customer MUST bring unit/failed part back to a Hino dealer to process warranty.
• Hino dealer must obtain Proof of Purchase and verify warranty. The dealer can call Roadranger at 1-800-826-4357. If they like but it is NOT required. The
dealer should refer to the Pre-Authorized Warranty Guide TCYW1250 to find the appropriate approval code for the repair.
• If the failure is within the coverage period (1 yr/Unlimited mileage) then claim is filed back through the Hino warranty system claim type AM. Hino will
instruct the dealer how and where to return parts.
• If the failure is within OUTSIDE the Hino aftermarket parts coverage period BUT within the Eaton aftermarket coverage period (typically only applies to
transmission units that carry a warranty longer than 1 yr. May also apply to Advantage Series clutches after the first year) then claim is filed back to Eaton
as a Direct Pay claim and Eaton will instruct the dealer how and where to return parts.
• When parts are received and reviewed (if applicable – we don’t always need parts back), then the claim will get adjudicated per standard protocols. If
claim was filed via Hino, we will pay Hino and Hino will pay the dealer. If the claim is filed direct, we pay direct to the dealer.

Returns:

Contact Supplier directly to obtain a Return Goods Authorization code by phone number or email address listed above. All returned items MUST have prior
approval and the Return Goods Authorization (RGA) marked on the outside of the box. RGAs have an expiration date of sixty (60) days; after sixty (60)
days the return will become null and void. Direct Ship product returns will be limited to only those items that are mis-ordered for a 30 day window from the
time of delivery. A 10% re-stocking fee and freight charges will be charged to the dealer for return of Units and a 20% re-stocking fee for transmission
parts and clutches. Note: Direct ship parts cannot be returned to the Memphis PDC, and any special circumstance returns should be reviewed with your
Hino Trucks DPM or Local Eaton Representative.
All PDC shipped parts follow the standard Hino returns policies and procedures.

Core Returns:

All cores must be returned to the Hino Trucks Core Return location as per the “1-1-1” Core Return Policy. Core inspection requirements are consistent with
Eaton’s supplemental core inspection document included in the marketing material kit and online at www.roadranger.com.

Shipping Inspection and
Damaged Product:

All merchandise should be inspected upon arrival and carrier damage claims should be filed with the carrier immediately. We are not responsible for, nor
are we in a position to make a claim after the freight carrier accepts the shipment from us. For excess stock returns, contact the Supplier directly.

Supplier Cross Reference
Call Supplier directly.
Web Site:
PA-2011-38
12-23-15 02-15PM

Roadranger Field Marketing

Western Region
United States
4601 NE 77th Ave, Ste 185
Vancouver, WA 98662
Phone: 360-885-1800
Fax: 360-885-1801

Region Manager
Steve Thomas
Region Service Manager
Mark Lloyd
Administrative Support
Linda McEntire
817-410-5250
Automated Product Specialist
Jeff Scroggs
TBD
Special Products Sales Manager
Tim Tobin
503-953-3171
Training Coordinator
Michael Hargrove 360-885-1800

Territory Managers

Territory Service Managers

Aftermarket Parts Managers

Gary Banninga 360-606-9575

Gabe Gough

510-589-7944

Bob Navarro

602-505-8670

Kevin Rush

651-746-4252

Dirk Sullivan

503-781-7120

Steve Ritchie

503-806-1487

Gary Elliott

801-550-6235

Steve Simon

623-203-2032

Bob Navarro

602-505-8670

David Pierson

858-967-3680

Steve Vos

909-201-3589

Bob Navarro

602-505-8670

Steve Ritchie

503-806-1487

Mark Lloyd (Sales and Service )

269-599-7033

Brad Cole (Sales and Service )

509-721-0063

Roadranger Field Marketing

South Central Region
United States
637 Westport Parkway, Ste 200
Grapevine, TX 76051
Phone: 817-410-5250
Fax: 817-410-5237
Phone Mail: 1-800-843-4139
Region Manager
John Spanke
x5220
Region Service Manager
Dave Jones
x5230

Administrative Support
Linda McEntire
x5240
Automated Product Specialist
Ronny Queen
x5224
Medium Duty Sales Manager
Richard Harris
x5228
Products Trainer
Dan Doyle
Michael Hackett

x5234
x5257

Territory Managers

Territory Service Managers

Aftermarket Parts Managers

Scott Mejeur

x5221

Rich Ballard

x5231

Sue Samol

303-898-4353

Kevin Smith

x5229

Pierre Willis

x5232

Open

214-801-1991

Mark Xepoleas

x5223

John Goines

x5233

Open

214-801-1991

Chris Cunningham x5225

Tony Ward

x5235

Sue Samol

303-898-4353

Darrel Newton

John Henshall

x5236

Open

214-801-1991

x5227

Sue Samol

303-898-4353

x5226

Scott Smith (Sales & Service)

Roadranger Field Marketing

Great Lakes Region
United States
P.O. Box 4013
Kalamazoo, MI 49003
1-888-202-2952
Phone Mail: 1-888-202-2952
Region Manager
Steve McKeeby
x3111
Region Service Manager
Randy Halseth
x3810

Administrative Support
Connie Goruk
905-790-4319
Automated Product Specialist
Josh Zimmerman x3874
Special Products Sales Manager
Bill Gross
x3261
Training Manager
Jerry Gruber

x3051

Territory Managers

Territory Service Managers

Aftermarket Parts Managers

Bob Szerpicki

x3809

Calvin Lamke

x3096

John Krizak

651-233-8614

Mike Spaulding

x3543

Open

x3086

John Krizak

651-233-8614

Dan Tracy

x3811

Chris Horton

x3150

John Krizak

651-233-8614

Bill Sullivan

x3816

Brad Hoogterp

x7320

Kevin Klein

734-516-3510

Chad Dockter

x3822

Lucas Davis

x3698

Kevin Klein

734-516-3510

Dave Olmstead

x3813

Corey Gray

x3737

Kevin Klein

734-516-3510

Roadranger Field Marketing

Southeast Region
United States
19315 West Catawba Ave., Suite 106
Cornelius, NC 28031
Phone: 704-895-3522
Fax: 704-895-6684
Phone Mail: 1-800-334-3116
Region Manager
Adriana Swartzendruber x112
Region Service Manager
Scott Brady
x110
Administrative Support
April Zehr
610-395-1212
Automated Product Specialist
Ken Cook
x161
Medium Duty Sales Manager
Mike Romine
x163
Products Trainer
John Bourdo

Territory Managers

Territory Service Managers

Philip Medler (Sales & Service)

Aftermarket Parts Managers

x311

Scott Lemmers

269-743-8170

Jon Hapke

x331

Tom Moon

x332

Dana Via

269-903-9154

Tim Truesdell

x341

Marvin Strain

x342

Dana Via

269-903-9154