Service Bulletin

20-081

October 8, 2020

Version 1

Rapid Rear Tire Wear
AFFECTED VEHICLES
Year

Model

Trim Level

VIN Range

2017-20

CR-V

ALL

ALL

2020

CR-V Hybrid

ALL

ALL

SYMPTOM
Rapid rear tire wear may cause customer complaints.
POSSIBLE CAUSE
The vehicle’s rear wheel alignment may cause rapid rear tire wear.
CORRECTIVE ACTION
Inspect and replace the necessary tires and perform a four-wheel alignment to adjust the rear toe-in to the new specification
listed in the REPAIR PROCEDURE.
TIRE APPLICATION CHART
Part Number, Manufacturer

Tire Size

Trim

42751-BRI-124, Bridgestone

235/65R17

LX

42751-HNK-003, Hankook

235/65R17

LX

42751-BRI-125, Bridgestone

235/60R18

EX, EX-L, Touring

42751-HNK-004, Hankook

235/60R18

EX, EX-L, Touring

42751-CTL-032, Continental

235/55R19

Touring (2020 models only)

CUSTOMER INFORMATION: The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment,
and training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and you should not
assume this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact
an authorized Honda automobile dealer.

© 2020 American Honda Motor Co., Inc. – All Rights Reserved

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TIRE REPLACEMENT INFORMATION
For replacement of tires due to uneven or rapid rear tire wear, American Honda will pay a prorated amount with required
proof, based on the tires wear and mileage (see the chart below).

NOTES
• New tires should be purchased only through TireRack when replacing a tire using this bulletin.
• To submit a warranty claim for tire replacement, select the T2 sublet code drop down in the Sublet Information field and
enter the total sublet amount.

CUSTOMERS WITH PREVIOUSLY REPLACED TIRES
For customers that previously replaced tires, they will need to show proof that the tires were replaced before the vehicle
reached 25,000 miles. Based on the tread depth measurement and the mileage on the receipt, you must calculate how
much to charge the customer and how much to charge the warranty claim (see the chart above). If there are no tread
depth measurements on the receipt use 0/32” as the measurement to make the calculation. Customer receipts used to
calculate the mileage must be retained with the repair order.
You must also submit a copy of the customer’s receipt to be able to submit a claim. Without any proof of a receipt, your
warranty claim may be subject to debit.

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WARRANTY CLAIM INFORMATION
NOTE
Photos that are specified under step 5 in the REPAIR PROCEDURE must be included when submitting your claim or the
claim will be subject to debit.

The normal warranty applies.
Operation
Number

Description

Flat Rate
Time

Defect
Code

Symptom
Code

Template
ID

Failed Part Number

4211J7

Mount and balance 2
tires.

0.8 hr

00504

03217

A20081A

52510-TLA-A01

4211J8

Mount and balance 4
tires.

1.4 hr

00504

03217

A20081B

52510-TLA-A01

4193A0

Do a four-wheel
alignment.

0.8 hr

00504

03217

A20081C

52510-TLA-A01

NOTE
This alignment is
covered once by
American Honda.
Skill Level: Repair Technician
INSPECTION PROCEDURE
1. Make sure the vehicle’s suspension is not modified, and that it has the correct tires and wheels (Honda Genuine
Accessory wheels, tires, and suspension are approved). For correct tire sizes, see the Tire Application Chart on pg. 1.
2. Are the tires, wheels, and suspension the correct type?
• Yes – Go to step 3.
• No – Disregard this service bulletin and continue with normal troubleshooting.
3. Inspect the tires and check for wear based on the table in TIRE REPLACEMENT INFORMATION.
• If any tire falls under Abnormal Wear, go to REPAIR PROCEDURE.
• If all tire falls under Normal Wear, disregard this service bulletin, and continue with normal troubleshooting.

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REPAIR PROCEDURE
1. Measure and record the tread depth of the tires on the RO using a tread depth gauge. Tread depth is measured at one
of the grooves closest to the middle of the tire as shown.

NOTE
If the inner edge of the tire is heavily flat-spotted or bald, use a value of 2/32” instead of the actual tread depth to
determine the prorated amount on the Tire Replacement Information chart on page 2.

• If three or four tires have excessive even wear, balance and mount four new tires.
• If one or two of the rear tires have excessive even wear, balance and mount two new tires onto the rear of the vehicle.
3. Set the tire pressure to the specifications on the driver’s doorjamb label.
4. Do a four-wheel alignment using the new rear toe-in specification: 2.4 +/- 0.9 mm.
NOTE
Some alignment equipment may not reflect the new rear toe-in specification at the time you perform the alignment. You
will need to download the latest version for updated specifications.

Page 4 of 6

5. Once the tires have been replaced, you must take photos of the old tires. Take photos of the following:
•

A photo of the VIN plate.

•

Measurements of each worn tire.

•

D.O.T. label on the sidewall of each worn tire.

Page 5 of 6

•

The wear bar for each worn tire.

•

The tires that were replaced.

NOTE
If only two tires are replaced, a picture of those tires is required.
END

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