NHTSA ID Number: 10181035
Manufacturer Communication Number: TJ35640.1.0-2020
TSB/Document Date: 2020-10-13
Summary
This is a Technical Journal: MY21- HUD, Lighting/Settings issues after software update
VOLVO
CAR
SERVICE AND PARTS BUSINESS
Technical Journal
TITLE:
MY21- HUD, Lighting/Settings issues after software update
REF NO:
ISSUING DEPARTMENT:
CAR MARKET:
TJ 35640.1.0
Technical Service
United States and Canada
PARTNER:
ISSUE DATE:
STATUS DATE:
3 US 7510 Volvo Car USA
2020-08-25
2020-08-31
FUNC DESC:
FUNC GROUP:
electric distribution box;
electric dist
3723
Page 1 of 2
“Right first time in Time”
Vehicle Type
Type
Eng
Eng
Desc
Sales
Body
224
225
227
235
236
238
256
Gear
Steer
Model Year
2021-2021
2021-2021
2021-2021
2021-2021
2021-2021
2021-2021
2021-2021
Plant
Chassis range
-
Struc Week
Range
202022-202121
202022-202121
202022-202121
202022-202121
202022-202121
202022-202121
202022-202121
CSC Customer Symptom Codes
Code
EG
YE
7K
1V
JA
VZ
GA
KD
Description
Approach and home safe lighting/Does not work
Courtesy lighting/Does not work
Instrument lighting/Dimmer does not work
Passenger compartment lighting/Constantly lit
Passenger compartment lighting/Does not work
Locking/unlocking/Other central locking problems
Gauges/Speedometer not accurate/does not work
Head Up Display HUD/Does not work
Produced in the USA and available as an electronic document. Hard copy documents are printed in USA on recycled paper containing
a minimum of 50% wastepaper and 10% post-consumer waste.
© 2020 VOLVO CAR USA, LLC
Technical Journal 35640.1.0
DESCRIPTION:
HUD - Head-Up Display
CEM - Central Electronic Module
DIM - Driver Information Module
IHU - Infotainment Head Unit
Due to a software issue, there may be various symptoms after a CEM software upgrade or replacement,
due to CEM not properly initializing the driver profiles after the download.
Issues will be related to settings linked to key/driver profiles.
Any of these symptoms may appear:
- Triple flash turn indicator only flashes once regardless of setting in the IHU menu.
- Interior mood lights work but not possible to change setting (color, level, etc.)
- HUD not working.
- No visual lock/unlock feedback.
- Kilometers instead of Miles shown in the DIM, regardless of the settings in IHU.
- Cornering light not possible to activate.
- Home Safe light not working regardless of setting in IHU.
- Auto close of sun curtain not working regardless of setting in IHU.
To permanently correct this issue, see advice under SERVICE.
SERVICE:
To correct the issue:
Change driver profile via IHU menu.
After a driver profile change the CEM is properly initialized.
Change the profile back to the previous (customer) setting.
VEHICLE REPORT:
Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use concern
area “Vehicle Report” and sub concern area “Support needed”, use function group 3723.
Page 2 of 2
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TSB/Document ID: TJ35640.1.0-2020
Replacement Service Bulletin Number:
MFR Communication Date: 2020-09-02
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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