ATTENTION:
GENERAL MANAGER

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PARTS MANAGER

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CLAIMS PERSONNEL

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IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.

SERVICE MANAGER

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© 2020 Subaru of America, Inc. All rights reserved.

SERVICE BULLETIN
APPLICABILITY:
SUBJECT:

2017-18MY Forester
A/C Condenser Warranty Extension

INTRODUCTION:

NUMBER: 15-269-20R
DATE: 08/17/20
REVISED: 09/04/20

In the interest of providing continued customer satisfaction, Subaru of America, Inc. (SOA) is
extending the Basic New Car Limited Warranty coverage for the Condenser component of the
Air Conditioning system on all 2017 and a limited number of 2018MY (prior to VIN J*469234)
Forester model vehicles. The A/C Condenser Part Number covered by this Warranty Extension is
73210SG011. See the Warranty / Claim Information Section for details on the PAG Oil required for
this repair.
The coverage period for the A/C Condenser in affected vehicles will be extended from the original
three (3) years or thirty-six thousand (36,000) miles (whichever comes first) to five (5) years (60
months) / and unlimited mileage. All other terms and conditions of the original Basic New Car
Limited Warranty coverage will continue to apply.
NOTE: ALWAYS perform a Vehicle Coverage Inquiry on Subarunet to determine eligibility for this
warranty extension before proceeding with any inspection or repair. See sample inquiry result below.

IMPORTANT: This Warranty Extension is subject to the same terms and conditions set forth in the
Basic New Car Limited Warranty. The Warranty Extension is only applicable to original equipment,
Genuine Subaru A/C Condenser including a Genuine Subaru Replacement Part. Aftermarket or used
/ salvage A/C Condensers are not covered by this Warranty Extension. See the individual vehicle
Warranty coverages for further details as outlined in the applicable Warranty and Maintenance
Supplement booklet or the Subaru Claims Policies and Procedures Manual.

CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.

Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.

Continued...
Bulletin Number: 15-269-20R; Revised: 09/04/20

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SERVICE PROCEDURE:
When a customer presents a vehicle for consideration of repairs to be covered by this Warranty
Extension, the standard terms of the Basic New Car Limited Warranty will apply. As mentioned
above, retailers must always confirm coverage before proceeding by performing a Vehicle Coverage
Inquiry on Subarunet.com. If a customer presents with a A/C Condenser concern outside of the terms
of this Warranty Extension, contact the Claims Team and review for possible alternative coverage.
The procedure for A/C Condenser inspection and replacement is unchanged from the currently
applicable Service Manuals. Always refer to the applicable Service Manual and review the full
requirements of the repair being performed. The Service Manual procedures contain information
critical to performing an effective repair the first time, every time. This includes but is not limited
to: important SAFETY precautions, proper inspection criteria, necessary special tools, and required
processes needed for a complete and lasting repair.
IMPORTANT: Always remember to replace the applicable amount of refrigerant oil for this repair,
40cc / 1.35 ounces.
WARRANTY / CLAIM INFORMATION:
Labor Description

Labor Operation #

Labor Time

A/C CONDENSER ASSY. R&R

B014-201

0.4

EVACUATE & RECHARGE A/C SYSTEM

C010-101

1.0

Fail Code
DTB-48

NOTES:
•
•

The part number to use for claiming PAG Oil for this repair is SOA635323 (qty. 1, 40 cc /1.35oz.).
The orderable part number for this PAG Oil is SOA868V9800 (qty. 1 is supplied as a case of
6-8.45 oz. cans).

IMPORTANT REMINDERS:
•

SOA strongly discourages the printing and/or local storage of service information as previously
released information and electronic publications may be updated at any time.

•

Always check for any open recalls or campaigns anytime a vehicle is in for servicing.

•

Always refer to STIS for the latest service information before performing any repairs.

Bulletin Number: 15-269-20R; Revised: 09/04/20

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