TECHNICAL SERVICE BULLETIN
High Roof Bus/Passenger Wagon - Headliner Loose Or Unseated At The C And/Or C 1/2 Pillar(s)

20-2341
29 September 2020

This bulletin supersedes 19-2108. Reason for update: Concern Carryover to New Model
Model:
Ford
2015-2020 Transit
Summary
This article supersedes TSB 19-2108 to update the vehicle model years affected.
Issue: Some 2015-2020 Transit high roof bus/passenger wagon vehicles may experience a loose or unseated headliner at the C and/or C 1/2 pillar(s) causing visible gaps. This
may be due to a lack of retention capability of the headliner locator tabs to the pillar block pins. To correct the condition, install repair coupons to the headliner and replace the
headliner air conditioning (A/C) vent foam gaskets.
Action: Follow the Service Procedure steps to correct the condition on vehicles that meet all of the following criteria:
• 2015-2020 Transit
• Wagon/bus
• High roof
• Loose or unseated headliner at the C and/or C 1/2 pillar(s) causing visible gaps
NOTE: Part quantity refers to the number of that service part number required, which may be different than the number of individual pieces. Service part numbers
contain 1 piece unless otherwise stated. "As Needed" indicates the part is required but the number may vary or is not a whole number; parts can be billed out as
non-whole numbers, including less than 1.
Parts
Part Number

Description

HK4Z-6152118-B Package Contains 8 Pieces, 6 Pieces Required Repair Coupon
HK4Z-61519B48-B Package Contains 6 Pieces, 6 Pieces Required A/C Vent Foam Gasket
Obtain Locally

-

Obtain Locally

38191 For A 12 Pack Or 38193 For A 50 Pack

Quantity
1
1

3M™ Super-Fast Repair Adhesive, 04747 As Needed
3M™ Mixing Nozzles

As Needed

Parts To Inspect And Replace Only If Necessary
W717918-SS34X

Package Contains 4 Pieces

Large Headliner Pushpin

If Needed

W706635-SS34X

Package Contains 4 Pieces

Small Headliner Pushpin

If Needed

Warranty Status: Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Service Part Warranty (SPW)/Special Service Part (SSP)/Extended Service Plan (ESP)
coverage. Limits/policies/prior approvals are not altered by a TSB. NVLW/SPW/SSP/ESP coverage limits are determined by the identified causal part and verified using the
OASIS part coverage tool.
Labor Times
Operation
No.

Description
2015-2020 Transit High Roof: Install New A/C Vent Foam Gaskets And Repair Coupons Following The Service Procedure, Includes Time To Remove And
Install Middle And Rear Sections Of Headliner (Do Not Use With Any Other Labor Operations)

202341A

Time
1.8
Hrs.

Repair/Claim Coding
Causal Part:

6151916

Condition Code: 33

Service Procedure
Click here to view a video overview of this procedure.

1. Does this vehicle have a high roof with a loose or unseated headliner causing a visible gap at the C and/or C 1/2 pillar(s), misalignment between headliner locator tab and pillar
block pins? (Figures 1-3)

(1). Yes - proceed to Step 2.
(2). No - this article does not apply. Refer to Workshop Manual (WSM), Section 501-05 for normal diagnostics.
Figure 1

Figure 2

Figure 3

2. If equipped, remove the 5th row seats for easier access to the headliners.
3. Remove the middle and the rear headliner sections from the vehicle. Refer to Workshop Manual (WSM) Section 501-05, Removal and Installation, Rear Headliner. Do not
remove the D-pillar trim panels or the seatbelt D-ring from vehicle as instructed in WSM, Section 501-05 Steps 1, 2, or 3. On a clean surface, stand the headliner on end.
4. Remove the A/C vent foam gaskets and residual glue by gently peeling them away from the backside of both headliner sections preserving the cloth headliner backing.
(Figures 4-7)
Figure 4

Figure 5

Figure 6

Figure 7

5. Install new A/C vent foam gaskets.
(1). Remove the protective paper cover from the new foam gasket to expose the adhesive film.
(2). With the adhesive facing the headliner substrate, place the gasket along the contact area around the vent and press firmly for 15 seconds to make sure the adhesion
between the gasket and the headliner is secure. (Figure 8)
Figure 8

6. Using scissors or a sharp knife, remove the damaged, torn or bent locator tab ears from the six headliner attaching points. If the headliner has been repaired before, the prior
cutline may vary slightly. Remove the old repair coupons and any retaining material, preserving the cloth backing. (Figures 9-10)
Figure 9

Figure 10

CAUTION: Two persons are required for the following step.
7. While the headliners are removed and with ends facing up, bend the headliner sidewall. Have one technician hold the top surface of the headliner to prevent any lateral side-toside movement while the other technician uses light hand pressure to slowly bend the metal reinforcement bars slightly outward, stopping as soon as a slight bend to the bar is
seen or felt. While performing this operation be careful not to apply excessive pressure as this will cause the substrate to crease, however some crackling noise will be audible
during operation. Bend the driver and passenger side of each metal reinforcement bar on the removed headliner sections outward. (Figures 11-13)
(1).
Click here for the video link for further clarification of this Step

(same video as at the beginning of this article).
Figure 11

Figure 12

Figure 13

8. Before installing the headliners, use #150 or higher sandpaper, deburring tool, or a file to smooth sharp edges or flashing of the 6 pillar block pins for the headliner repair
coupons. Remove all sharp edges before installing the headliner. (Figures 14-15)
Figure 14

Figure 15

9. Install the middle and the rear headliner sections. Refer to WSM, Section 501-05. Do not install the C and/or the C 1/2-pillar trim panels at this time.
10. Using a straightedge, mark the 6 new repair coupons with a centerline from the pillar pin slot to the V notch on the bottom. This will be used for headliner alignment. (Figure
16)
Figure 16

11. Carefully install the 6 repair coupons on the 6 pillar block pins, with the centerline mark facing down. (Figure 17)
Figure 17

12. Push the headliner outward until it contacts sheet metal and hold it, noting its position and fit to the side glass. Using a marker, place a small mark at the edge of the headliner
where the centerline of the repair coupon meets it. (Figure 18)
Figure 18

13. While the headliner is still being held in position, draw a line across the repair coupon (perpendicular to the center line) where it meets the headliner. If a previous repair was
performed and more than just the ears of the headliner attaching point were removed during Step 6, more of the repair coupon besides the slot will be exposed. The crossline is
added for optimum alignment. (Figure 19)
Figure 19

14. Carefully remove the repair coupons from the pillar block pins, noting which pillar block pin location applies to the corresponding repair coupon.
NOTE: The 3M™ adhesive used in this procedure will clog the mixing nozzle within approximately 15 seconds after use. Additional nozzles will be required. Use
protective gloves to prevent glue from skin contact. A second person can secure a retaining coupon at the same time.
15. Attach the repair coupons to the headliner.
(1). Apply a generous bead of the 3M™ adhesive to the repair coupon without extending onto the ear or past the added headliner alignment line from Step 13. (Figure 20)
(2). Quickly install the repair coupon to the top of the headliner, lining up the repair coupon centerline with the mark from Step 10 on the headliner. Also align the headliner with
the crossline on the repair coupon from Step 13.
(3). Apply pressure for 20 seconds. Do not attach the repair coupon to the pillar block pins at this time. The adhesive must be allowed to cure.
(4). Perform this step for all 6 repair coupons.
Figure 20

16. Allow the adhesive to cure for 10 minutes. While the repair coupons are curing, install the 5th row seats, if removed.
17. While holding the headliner in place, gently install the repair coupons onto the pillar block pins. (Figure 21)
Figure 21

18. Install the C and C 1/2 pillar trim panels.

© 2020 Ford Motor Company
All rights reserved.
NOTE: The information in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and equipment to do the job properly and safely. It informs these technicians of
conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service. The procedures should not be performed by "do-it-yourselfers". Do not assume that a condition described
affects your car or truck. Contact a Ford or Lincoln dealership to determine whether the Bulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation determine Warranty and/or Extended
Service Plan coverage unless stated otherwise in the TSB article. The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves the right to supersede this
information with updates. The most recent information is available through Ford Motor Company's on-line technical resources.