GROUP
BOD

MODEL
2021MY
K5 (DL3a)

NUMBER
210

DATE
September 2020

TECHNICAL SERVICE BULLETIN
SUBJECT:

SERVICE ACTION: CONSOLE SQUEAK NOISE
INSPECTION AND REPAIR (SA436)

This bulletin provides information regarding a potential squeak noise between the Heating
Ventilation Air Condition (HVAC) controller and the floor console upper garnish on some
2021MY K5 (DL3a) produced from March 25, 2020 through September 7, 2020. Follow the
inspection procedure to confirm if the squeak is present. If the squeak is present, technicians
are instructed to apply Tesa® Tape to the right corner of the HVAC controller face. Before
conducting the procedure, verify the vehicle is included in the list of affected VINs.

 NOTICE
A Service Action is a repair program without customer notification that is performed
during the warranty period. Any dealer requesting to perform this repair outside the
warranty period will require DPSM approval.
Repair status for a VIN is provided on WebDCS (Service → Warranty Coverage →
Warranty Coverage Inquiry → Campaign Information). Not completed Recall / Service
Action reports are available on WebDCS (Consumer Affairs → Not Completed Recall
→ Recall VIN → Select Report), which includes a list of affected vehicles.
This issue number is SA436.
Printed TSB copy is for reference only; information may be updated at any time.
Always refer to KGIS for the latest information.
Circulate To:

X General Manager


X Service Advisors


X Technicians


X Service Manager


X Parts Manager


X Body Shop Manager 
X Fleet Repair


Page 2 of 4
SUBJECT:

SERVICE ACTION: CONSOLE SQUEAK NOISE
INSPECTION AND REPAIR (SA436)

Inspection Procedure:
1. Inspect the HVAC controller for squeak
by pushing in on the right upper corner of
the HVAC controller in the location
shown.
If the HVAC controller does not exhibit a
squeak noise, no further action is
required.
If the HVAC controller squeaks during
inspection, follow the Repair Procedure
outlined below.

Video: Noise Inspection

Repair Procedure:
1. Remove the floor console upper garnish
(A) by referring to the “Heating,
Ventilation and Air Conditioning →
Controller → Repair procedures” chapter
in the applicable Shop Manual on KGIS.

 NOTICE
Removal of the HVAC controller
is not required.

Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.

TSB: SA436 K5 (DL3a) September 2020

Page 3 of 4
SUBJECT:

SERVICE ACTION: CONSOLE SQUEAK NOISE
INSPECTION AND REPAIR (SA436)

2.

Remove the tape from the right side of
the HVAC controller.

3.

Apply Tesa® Tape on the two (2) areas
shown.

Add Tesa® Tape here

Added
coverage

 IMPORTANT
Ensure that the Tesa® Tape is
covering over the edge of the
HVAC controller face, OK. The
tape should not be behind the
HVAC controller face, NG.

NG
4.

Reinstall the floor console upper garnish
in the reverse order of removal.

5.

Refer to the ‘Inspection Procedure’ on
page 2 and confirm the noise is no
longer heard.

OK

Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.

TSB: SA436 K5 (DL3a) September 2020

Page 4 of 4

SERVICE ACTION: CONSOLE SQUEAK NOISE
INSPECTION AND REPAIR (SA436)

SUBJECT:

AFFECTED VEHICLE RANGE:
Model

Production Date Range

K5 (DL3a)

March 25, 2020 to September 7, 2020

REQUIRED PART:
Part Name

Part Number

Tesa® Tape

51608

Figure

Comments

Locally Sourced

WARRANTY INFORMATION:
N Code: N99 C Code: C99
Claim
Type

V

Causal P/N

97250
L3200FHV

Qty.

Repair
Description

Labor Op
Code

Op
Time

(SA436)
Console Squeak Noise
Inspection

200A12I0

0.2
M/H

0
(SA436)
Console Squeak Noise
Inspection and Repair

200A12R0

Replacement
P/N

Qty.

N/A

0

0.2
M/H

Note: Use sublet code ‘X1’ for use of cloth fabric tape (maximum allowance of $5.00).

 NOTICE
VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers
should reference SA436 when accessing the WebDCS system.

Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.

TSB: SA436 K5 (DL3a) September 2020