TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers,
Service Managers, Parts Managers
RE: Service Campaign 2020080023 Launch Notification
Check for Brake Pad Inspection Gauge and Supplement Booklet
MY19-21 118, 177, 247(A-Class, CLA-Class, GLA-Class, GLB-Class)

FROM: Gregory Gunther, Department Manager, Vehicle Compliance
and Analysis, Engineering Services
Date: August 28, 2020

IMPORTANT NEW SERVICE CAMPAIGN LAUNCH INFORMATION

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.

Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis

A Mercedes-Benz AG Company

Campaign No. :

Campaign Desc. :

2020080023

20P5891007

Brake Pad Inspection Gauge Check

This is to notify you of a Service Campaign launch to add a brake pad inspection gauge and supplemental booklet on 10,793 Model Year ("MY")
2019-2021 118, 177, 247 (A-Class, CLA-Class, GLA-Class, GLB-Class) vehicles. This service campaign is related to PENDING RECALL
NHTSA ID# 20V481 . Affected VINs will be flagged in VMI as "OPEN" on August 28, 2020.

Background
Issue

What We’re Doing
Parts

Vehicle Model Year(s)
Vehicle Model

Mercedes-Benz AG ("MBAG"), the manufacturer of Mercedes-Benz vehicles, has determined that
certain MY 2019-2021 A-Class (177 platform), CLA-Class (118 platform), GLA-Class (247 platform),
and GLB-Class (247 platform) vehicles might not be equipped with a means to check the wear status
of the brake pads on the rear axle. Furthermore, information regarding the brake gauge and its
operation might not be included in the owner's manual.
An authorized Mercedes-Benz dealer will check the affected vehicles for a brake pad inspection tool
and supplementary booklet, and include them, if necessary.
Parts are available and can be ordered as necessary. An initial parts allocation will be
provided to dealers for new vehicles in dealer inventory. Parts for all other vehicles in the
campaign population will be ready for order after September 4, 2020.
2019-2021
A-Class, CLA-Class, GLA-Class, GLB-Class

Vehicle Populations
Total Campaign Population

10793

Next Steps/Notes
AOMs – This Service Campaign may generate questions from your dealers.

AOMS/SOMS

IMPORTANT: After warranty claim submission for this service campaign, VINs currently in “pending” status will
be automatically removed from the recall (Campaign Desc: 20P2197282, NHTSA ID# 20V481) population within
a minimum of 5 to 7 business days in Netstar VMI. Please allow time for the systems to accept the service
campaign claim and change the status accordingly. Once the service campaign is closed, the vehicle may be
sold.
Please advise your dealers to submit the claims as soon as possible to prevent delays. Also, please allow time for
the systems to accept the claim and change the status accordingly.
Vehicles can be requested to be added to the campaign. However, please be advised that adding vehicles to the
service campaign is managed by MBAG and this process will take 1-2 weeks minimum.

While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction.
Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

A Mercedes-Benz AG Company

Campaign No. 2020080023, August 2020

TO:

ALL MERCEDES-BENZ CENTERS

SUBJECT: Model A-Class, CLA-Class, GLA-Class, and GLB-Class (177, 118, and 247 platform)
Model Year 2019-2021
Inspection Gauge Brake Pad Check

Mercedes-Benz AG ("MBAG"), the manufacturer of Mercedes-Benz vehicles, has determined that certain
Model Year ("MY") 2019-2021 A-Class (177 platform), CLA-Class (118 platform), GLA-Class (247
platform), and GLB-Class (247 platform) vehicles might not be equipped with a means to check the wear
status of the brake pads on the rear axle. Furthermore, information regarding the brake gauge and its
operation might not be included in the owner's manual. An authorized Mercedes-Benz dealer will check
the affected vehicles for a brake pad inspection tool and supplementary booklet, and include them, if
necessary.

Prior to performing this Campaign:
• VMI must always be checked before performing campaigns to verify that the campaign is required on
a specific vehicle. Always check for any other open campaigns, and perform accordingly.
• Please review the entire Campaign bulletin and follow the repair procedure exactly as described.

Approximately 10,795 vehicles are affected.

Order No. P-SC-2020080023
This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data
Control, and MBUSA-SLP S424HH001, Control of Quality Records.

2

Work procedure

1. Check whether gauge (figure1) is present; enclose if necessary.
2. Check whether supplementary booklet (figure 2) is present; enclose if necessary.
The gauge and booklet maybe in different locations. Check the trunk, glove box, and the new vehicle
packet/booklet.
The vehicle may be missing these items and should have both upon completion.

Figure 1 (gauge A 000 583 42 06)

Figure 2 (supplementary booklet A 118 584 63 04)

P-SC-2020080023

2

Primary Parts Information
Qty.
As required (1)
As required (1)

Part Name
Gauge
Supplementary booklet

Part Number
A 000 583 06 42
A 118 584 63 04

Note
An initial parts allocation will be provided to dealers for new vehicles in dealer inventory. Parts for all other vehicles
in the campaign population will be ready for order after September 4, 2020.

Warranty Information
Operation: Check vehicle for gauge and supplementary booklet, enclose if necessary (02-9471)
Damage Code
58 910 07 7

Operation Number
02-9471

Note
Operation Number labor times are subject to change.

P-SC-2020080023

Labor Time (hrs.)
0.1