8/27/2020

ISB6.7 CM2350 Turbocharger Retroactive Payment TRP for Out of Warranty Failures

Temporary Repair Practice
TRP Number: t2147

Revision: D

ISB6.7 CM2350 Turbocharger Retroactive Payment TRP for Out of Warranty
Failures

Released Date: 25-Aug-2020
Expiration Date (U.S. and Canada):
21-Feb-2021
Expiration Date (International): 21Feb-2021

Attention
U.S. / Canadian Dealers
U.S. / Canadian Distr./Branches and Div. Offices (Automotive)
This is to revise and replace T2147-C, dated 14-Apr-2020. This revision is to:
1.
2.
3.
4.

Re-Open the field action, and
update the Retroactive Coverage, and
update the coverage expiration date, and
update the ESN List.

If additional information is required, please contact your Cummins Warranty Operations Group Leader.

Description
This TRP provides for retroactive coverage of customer billable repairs completed by Cummins authorized repair locations prior to
the release date of this field action. This action specifically applies to Turbocharger replacements as result of Cummins published
troubleshooting.

Note : Service providers should have invoice documentation of the original repair ready to support the retroactive
claim. Previous repairs are eligible for reimbursement ONLY to the customer that paid for the previous repair. All
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ISB6.7 CM2350 Turbocharger Retroactive Payment TRP for Out of Warranty Failures

Service Providers attempting to file claims for retroactive repairs should reference Warranty Memo M1825 for
instructions
Note : If the original repair was not completed by a Cummins authorized repair location, the labor amount is not
reimbursable. ONLY parts will be reimbursed.
Note : Retroactive Coverage has an expiration date. As indicated in Warranty Memo 1825, retroactive claims will only
be accepted for a period of one (1) year from the original publication date, unless otherwise noted. Retroactive claims
will NOT be accepted AFTER 21 FEBRUARY 2021.

Action
In order to qualify for repair under this field action, an engine:
1. will be covered if the failure occurred within 10 years in service and 185,000 miles, and
2. must show as OPEN on QuickServe® Online for this field action, and
3. the reimbursed customer must be the customer who paid for the previous repair.

Note : The ESN list is attached for reference.
After verifying that the engine meets the above requirements, perform the following actions:
1. Service providers should review the original invoice to determine the total portion of the invoice that is reimbursable.
2. Claim ONLY the total invoiced turbocharger part amount and the labor required to remove and install the turbocharger. All
claims must be filed before 21-February-2021.
3. File the full calculated amount from the invoice under the Other Claimable section of the claim and use the claim narrative to
detail what amounts were included. Consolidate ALL consumables, parts and labor and claim them as one line item in Other
Claimable, titled "CAMPAIGN SUPPLIES". Itemized labor SRTs (including admin) should NOT be claimed against this field
action. Itemized part numbers should NOT be claimed.
4. Guidanz and RapidServe Web claim filers, open a new claim and attach the original repair's invoice to the claim for supporting
documentation. A multi-ESN claim may also be used for multiple requests of the same customer. All other users email the
invoice to warranty@cummins.com. Include the ESN and TRP number in the attachment name and the subject line of the email.

Material Disposition
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ISB6.7 CM2350 Turbocharger Retroactive Payment TRP for Out of Warranty Failures

No parts will be removed, returned, or scrapped.

Reimbursements
Parts
There are no parts covered in this field action.

Travel
Travel is not covered under this field action. Towing is not covered under this field action.

Other Claimables
Consumables are covered under this field action.

Claim Instructions
For Cummins Dealers, claims for this TRP must be filed via RAPIDSERVE™ Web (rsw.cummins.com). For information regarding
RAPIDSERVE™ Web, please reference the "Warranty" tab in QuickServe® Online. If there are additional questions, please contact
your local Cummins Distributor.
Claim Codes
Description

Code

Account Code:

65

Pay Code:

North America Distributor = X

Pay Code:

North America Dealer = D

Pay Code:

International Distributor = I

Pay Code:

International Dealer = R

Failure Code:

WTHASA

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ISB6.7 CM2350 Turbocharger Retroactive Payment TRP for Out of Warranty Failures

Attachments
Click here to see t2147_esn-list-d.xlsx
(/service/english/attachments/t2147_esn-list-d.xlsx)
Engine Family

Fuel System

ISBe4 (6 Cylinder) QSB6.7 ISB ISDe, ISD4.5, ISD6.7 ISBe,
ISB4.5, ISB6.7
Design Application
Automotive

Market Application
All

Document History
Date

Details
Document Created; 14-Jun-2019
Update the expriation date & add a note to the description; 30-Oct-2019
Adding limits to qualification parameters; 25-Feb-2020
Update the retroactive coverage note; 14-Apr-2020
Re-open, Update the retroactive coverage, retro coverage expiration expiration date, ESN List;
25-Aug-2020

Last Modified: 25-Aug-2020

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