9/2/2020

65 15 20_HEAD UNIT RESETS WHEN NAVIGATION IS USED IN CERTAIN LOCATIONS

SIB 65 15 20
HEAD UNIT RESETS WHEN NAVIGATION IS USED IN CERTAIN
LOCATIONS

2020-08-24

MODEL
F44 (2 Series Gran
Coupe)

F90 (M5 Sedan)

F91 (M8 Convertible)

F98 (X4 M SAC)

F95 (X5 M Sports
Activity Vehicle (SAV))
G01 (X3 SAV)

F96 (X6 M Sports
Activity Coupe (SAC))
G02 (X4 SAC)

G06 (X5 SAC)

G07 (X7 SAV)

G12 (7 Series Sedan)

F93 (M8 Gran Coupe)

G15 (8 Series Coupe)
G30 (5 Series Sedan)

G16 (8 Series Gran
Coupe)
G32 (640i xDrive Gran
Turismo)

G20 (3 Series Sedan)

F92 (M8 Coupe)
F97 (X3 M SAV)
G05 (X5 SAV)
G14 (8 Series
Convertible)
G29 (Z4 Roadster)

Vehicles equipped with option code:
6U3 BMW Live Cockpit Professional

SITUATION
The head unit resets sporadically causing the CID to turn black and then starts up again after a short time
with the message “Start navigation system”.
This only occurs during navigation guidance when the “3D building” function is used

CAUSE
Software in the Head Unit High (HU-H3)

CORRECTION
Program vehicle.

PROCEDURE
1. Determine the vehicle's curent I-level by either using AIR or the Key reader/ISPA NEXT Application. If
needed, use the latest ISTA to work through test modules.
2. Is the current vehicle integration level:
Integration level
Model
F90, G01, G02, G12,
G30, G32
F44, F91, F92, F93, F95,
F96, F97, F98, G05, G06,
G07, G14, G15, G16,
G20, G29

Lower than S15A-20-07-510
Lower than S18A-20-07-510

YES: Proceed to Step 3
NO: Further diagnosis with ISTA is needed

3. Program the vehicle using ISTA 4.24.1x or higher (released early July 2020).
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65 15 20_HEAD UNIT RESETS WHEN NAVIGATION IS USED IN CERTAIN LOCATIONS

Target integration level
Model
F90, G01, G02, G12,
G30, G32
F44, F91, F92, F93, F95,
F96, F97, F98, G05, G06,
G07, G14, G15, G16,
G20, G29

S15A-20-07-510 or higher
S18A-20-07-510 or higher

Note that ISTA will automatically reprogram and code all programmable control modules that do not have
the latest software.
Always connect a BMW-approved battery charger/power supply (SI B04 23 10).
For information on programming and coding with ISTA, refer to DealerSpeed / TIS / Technical
Documentation / Diagnostics and Programming / Programming Documentation.

PARTS INFORMATION
Parts exchange will not provide a solution.

WARRANTY INFORMATION
During this workshop visit, the affected vehicle may also show one or more programming and encoding
Technical Campaign repairs open, the programming and encoding procedure may only be invoiced one
time.
Update the vehicle to the required I-level or higher by performing and submitting for one of the open
Technical Campaigns instead.
Please be sure to also perform any additional work (before and/or after) the campaign repairs
require and/or close the remaining open programming and encoding Technical Campaign repairs as
outlined in the corresponding Service Information Bulletin.
Only if the above situation does not apply, the BMW software solution is then:
Covered under the terms of the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks or
the BMW Certified Pre-Owned Program.
Defect Code:
:
Labor Operation
00 00 006

6512580200

Head Unit High HU-H (Nav Professional) Software error /
internal device faults

Description
Performing vehicle test (with vehicle diagnosis systemchecking faults) (Main work)

Labor Allowance
Refer to AIR

Or:
00 00 556

Performing vehicle test (with vehicle diagnosis systemchecking faults) (Plus work)

Refer to AIR

Connect an approved battery charger/power supply
(indicated in AIR as Charging battery)

Refer to AIR

Programming/encoding control unit(s)

Refer to AIR

And:
61 21 528
And:
61 00 730

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65 15 20_HEAD UNIT RESETS WHEN NAVIGATION IS USED IN CERTAIN LOCATIONS

And, additionally for the:
e-Vehicles
Labor Operation
61 25 910

Description
Recharging high-voltage battery unit (to high voltage
charging socket)

Labor Allowance
Refer to AIR

If you are using a Main labor code for another repair, use the Plus code labor operation 00 00 556 instead of
00 00 006.
Refer to AIR for the corresponding flat rate unit (FRU) allowances.
Other Repairs
If other eligible and covered work is performed as a result of performing the ISTA diagnostics and related
test plans, claim this work with the applicable defect code and the labor operations that are listed in AIR
(including diagnosis).
As applicable to your center, please refer to SI B01 01 20 or B01 07 20 for claiming your diagnosis work
time (WT) claiming, the WT and repair explanation procedures.
Programming and Encoding - Vehicle Control Units (RO and Claim Comments Required)
The programming procedure automatically reprograms and encodes all vehicle control modules which do
not have the latest software I-level. If one or more control module failures occur during this programming
procedure:
Please claim this consequential control module-related IRAP recovery procedure (when applicable
as required)/repair work under the defect code listed in this bulletin with the applicable AIR labor
operations.
Please explain this additional work (The why and what) on the repair order and in the claim comments
section.
For control module failures that occurred prior to performing this programming procedure:
When covered under an applicable limited warranty, claim the applicable test plan and the
corresponding control module-related repair work using the applicable defect code and labor
operations in AIR (including diagnosis with separate punch times).

QUESTIONS REGARDING THIS BULLETIN
Technical inquires
Warranty inquires
Parts inquiries

Submit feedback at the top of this bulletin
Submit an IDS ticket to the Warranty Department
Submit an IDS ticket to the Parts Department

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