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62 08 18_INSTRUMENT CLUSTER DISPLAY SHAKES-SHIFTS TO THE LEFT

SIB 62 08 18
INSTRUMENT CLUSTER DISPLAY SHAKES-SHIFTS TO THE LEFT

2020-08-24

This Service Information Bulletin (Revision 3) replaces SI B62 08 18 dated March 2020.
What’s New (Specific text highlighted):
• Correction updated to reflect newer integration level and procedure

MODEL
E-Series
G01
G02
G12
G30
G32

Model Description
X3 Sports Activity Vehicle
X4 Sports Activity Coupe
7 Series Sedan
5 Series Sedan
6 Series Gran Turismo

Production Date
To April 1st 2019

Only vehicles with MID Instrument cluster and or one of the following options:

1. 6WD Instrument Cluster with advanced scopes.
2. 5DF Active Cruise Control with Stop & Go function.
3. 610 Head-UP Display

Note: Vehicle with the following option codes are not affected:

1. 6WB Multi-Function Instrument Display.
2. 6U3 BMW Live Cockpit Professional.

SITUATION

The
Instru
ment
cluster intermittently flickers, shakes and has shifted to the left.
The fault is resolved once the vehicle goes into sleep mode.
The fault can reoccur at any point.

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CAUSE
Vehicles produced to 01/31/2018:
Problem with the contact at the Automotive Pixel Link connection plug on the instrument cluster.
Vehicles produced after 02/01/2018
Software error in the Instrument cluster (Kombi)

CORRECTION
Vehicles produced to 01/31/2018:
Replace the instrument cluster (Kombi).
Vehicles produced on or after 02/01/2018
Program vehicle and perform ABL Dashboard: “Display jitters/shifts to the left”

PROCEDURE
1. Perform diagnosis with the latest version of ISTA, working through test module, if needed.
2. Check the vehicle’s production date:
Vehicles produced up to 01/31/2018
Replace the instrument cluster then program the vehicle with ISTA 4.25.1x or higher.
Target I Level S15A-20-07-540 or higher
Vehicles produced after 02/01/2018:
DO NOT replace the instrument cluster.

1. Program the vehicle with ISTA 4.25.1x or higher, Target I Level S15A-20-07-540 or
higher
2. Perform ABL “Dashboard: Display jitters/shifts to the left” to update the firmware in the
Kombi.

Note: If the vehicle Integration is higher than S15A-20-07-540 then further diagnosis with ISTA is
needed.
Note that ISTA will automatically reprogram and code all programmable control modules that do not have
the latest software.
Always connect a BMW-approved battery charger/power supply (SI B04 23 10).
For information on programming and coding with ISTA, refer to DealerSpeed / TIS / Technical
Documentation / Diagnostics and Programming / Programming Documentation.

PARTS INFORMATION
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Obtain and confirm the part numbers for your specific vehicle by entering the chassis number in either ETK
or AIR which takes into account specific equipment and/or options.
Vehicles produced up to 01/31/2018:
Part Number
Description
Refer to ETK
Instrument Cluster

Quantity
1

Vehicles produced after 02/01/2018:
Parts replacement will not provide a solution to this situation.

WARRANTY INFORMATION
During this workshop visit, the affected vehicle may also show one or more programming and encoding
Technical Campaign repairs open, the programming and encoding procedure may only be invoiced one
time.
Update the vehicle to the required I-level or higher by performing and submitting for one of the open
Technical Campaigns instead. Please be sure to also perform any additional work (before and/or
after) the campaign repairs require and/or close the remaining open programming and encoding
Technical Campaign repairs as outlined in the corresponding Service Information Bulletin.
Only if the above situation does not apply or an instrument cluster replacement is require, then BMW
software solution or the instrument cluster replacement portion is covered under the terms of the BMW New
Vehicle Limited Warranty for Passenger Cars and Light Trucks or the BMW Certified Pre-Owned Program
as described below.
KOMBI display/pixel/backlighting (in the instrument cluster)
misfiring

Defect Code:

6211204200

Labor
Operation

Description

Labor Allowance

Performing vehicle test (with vehicle diagnosis system –
checking faults) (Main work)

Refer to AIR

Performing vehicle test (with vehicle diagnosis system –
checking faults) (Plus work)

Refer to AIR

Connect an approved battery charger/power supply
(indicated in AIR as Charging battery)

Refer to AIR

00 00 006
Or:
00 00 556
And:
61 21 528

If you are using a Main labor code for another repair, use the Plus code labor operation 00 00 556 instead of
00 00 006.
And, additionally for the:
e-Vehicle
Labor
Operation

Description

Labor Allowance

61 25 910

Recharging high-voltage battery unit (to high voltage
charging socket)

Refer to AIR

And, as necessary:

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Labor
Operation
61 00 006
And/or:
62 10 000

Description

Labor Allowance

Performing vehicle diagnosis – test module

Work time (WT)

Checking function of the instrument cluster

Work time (WT)

And, only for:
Applicable vehicles produced up to and including 01/31/2018*
Labor
Operation
62 11 786

Description:

Labor Allowance

Replacing instrument cluster (after vehicle diagnosis)

Refer to AIR

*If this is done in conjunction with performing an open programming and encoding Technical Campaign
repair on the vehicle, then only claim the applicable diagnosis work time (WT), labor operation 62 11 768
and the instrument cluster part number under the Defect Code provided above.
And, for:
All applicable vehicles
Labor
Operation
61 00 730

Description:

Labor Allowance

Programming/encoding control unit(s)

Refer to AIR

Refer to AIR for the corresponding flat rate unit (FRU) allowances.
Work time labor operation codes 61 00 006 and 62 10 000 are not considered a Main labor operations;
however, they both require individual punch times and an explanations on the repair order and in the claim
comments section.
Programming and Encoding - Vehicle Control Units (RO and Claim Comments Required)
The programming procedure automatically reprograms and encodes all vehicle control modules which do
not have the latest software I-level. If one or more control module failures occur during this programming
procedure:
Please claim this consequential control module-related repair work (including performing the IRAP
Control Unit Recovery procedure first as required, refer to the SIB in AIR) under the defect code listed
in this bulletin with the applicable AIR labor operations.
Please explain this additional work (The why and what) on the repair order and in the claim comments
section
For control module failures that occurred prior to performing this programming procedure:
When covered under an applicable limited warranty, claim the applicable test plan and the
corresponding control module-related repair work using the applicable defect code and labor
operations in AIR (including diagnosis with separate punch times).

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QUESTIONS REGARDING THIS BULLETIN
Technical inquiries
Warranty inquiries
Parts inquiries

Submit feedback at the top of this bulletin
Submit an IDS ticket to the Warranty Department
Submit an IDS ticket to the Parts Department

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