Daimler Trucks
North America LLC

Field Service Campaign

September 2020
SF607AB

Subject: Freightliner Cascadia LG1 Radiator Inlet Hoses
Models Affected: Specific Model Year 2020-2021 Freightliner Cascadia
model vehicles, manufactured July 10, 2019, through July 20, 2020.

General Information
Daimler Trucks North America LLC (DTNA), on behalf of its Freightliner Trucks Division, is initiating Field
Service Campaign SF607AB to modify the vehicles mentioned above.
The radiator and upper hose assembly have an alternate design available which may extend the life of the
radiator hose and prevent leaking connectors.
The radiator, inlet hose, and clamps will all be replaced with a new design.
There are approximately 191 vehicles involved.
Additional Repairs
Dealers must complete all outstanding Recall and Field Service campaigns prior to the sale or delivery of a
vehicle. A Dealer will be liable for any progressive damage that results from its failure to complete campaigns
before sale or delivery of a vehicle.
Owners may be liable for any progressive damage that results from failure to complete campaigns within a
reasonable time after receiving notification.
Please contact Warranty Campaigns for consideration of additional charges prior to performing the repair.

Work Instructions
Please refer to the attached work instructions. Prior to performing the campaign, check the vehicle for a
completion sticker (Form WAR261).

Replacement Parts
Replacement parts are now available and can be obtained by ordering the part number(s) listed below from
your facing Parts Distribution Center.
If our records show your dealership has ordered any vehicle(s) involved in campaign number SF607, a list of
the customers and vehicle identification numbers will be available on DTNAConnect. Please refer to this list
when ordering parts for this campaign.
Table 1 - Replacement Parts for SF607
Campaign Number
SF607A

SF607B
SF607AB

Part Number

Part Description

TXE 1003850D
05-32500-000
23-12485-250
TXE 1004227A
05-32501-000
23-12485-250
WAR261

RADIATOR ASSEMBLY
HOSE-UPR,RAD,1400,DD13,NGC
CLAMP-CONSTANT TORQUE,HOSE,2 9/16-3 1/2
HOUSED RADIATOR - K105 HWY LSO
HOSE-UPR,RAD,K90,DD15,DD16,NGC
CLAMP-CONSTANT TORQUE,HOSE,2 9/16-3 1/2
BLANK COMPLETION STICKER

Qty.
1
1
2
1
1
2
1

ea
ea
ea
ea
ea
ea
ea

Table 1

Removed Parts
U.S. and Canadian Dealers, please follow Warranty Failed Parts Tracking shipping instructions for the
disposition of all removed parts. Export distributors, please destroy removed parts unless otherwise advised.

Page 1

Daimler Trucks
North America LLC

Field Service Campaign

September 2020
SF607AB

Labor Allowance
Table 2 - Labor Allowance
Campaign
Number

Procedure

Time Allowed
(hours)

SRT Code

Corrective Action

SF607AB

Remove and Replace Radiator, Hose, Clamps

5.0

996-F079A

12-Repair Recall/Campaign

Table 2

IMPORTANT: When the campaign has been completed, locate the base completion label in the appropriate location on the vehicle, and attach the gray completion sticker provided in the field service kit (Form WAR261). If
the vehicle does not have a base completion label, clean a spot on the appropriate location of the vehicle and
first attach the base completion label (Form WAR259). If a field service kit is not required or there is no completion sticker in the kit, write the campaign number on a blank sticker and attach it to the base completion label.

Claims for Credit
You will be reimbursed for your parts, labor, and handling (landed cost for Export Distributors) by submitting
your claim through the Warranty system within 30 days of completing this campaign. Please reference the
following information in OWL:
• Claim type is Field Service Campaign.
• In the Campaign field, enter the campaign number and appropriate condition code (SF607-A or SF607-B.)
• In the Primary Failed Part field, enter 25-SF607-000.
• In the Parts section, enter the appropriate part number(s) as shown in the Replacement Parts Table.
• In the Labor section, enter the appropriate SRT from the Labor Allowance Table. Administrative time will
be included automatically as SRT 939-6010A for 0.3 hours.
• The VMRS Component Code is F99-999-005 and the Cause Code is A1 - Campaign.
• This Field Service Campaign will terminate on September 30, 2021. Dealers will be notified of any changes to
the termination date via Important Campaign Information Letter posted on DTNAConnect.com.
IMPORTANT: OWL must be viewed prior to beginning work to ensure the vehicle is involved and the campaign
has not previously been completed. Also, check for a completion sticker before beginning work.
All claims must be submitted within 30 days of the repair and within 30 days of the termination date of the
campaign. U.S. and Canadian Dealers: All excess inventory to be returned to the PDC following the conclusion
of the campaign must be returned in resaleable condition to the Memphis PDC within 90 days from the
termination date. Please submit a PAR to request return to the Memphis PDC. (Canadian dealers should return
the kits to their facing PDC.) Export Distributors: Excess inventory is not returnable.
For questions, U.S. and Canadian dealers, contact the Warranty Campaigns Department via Web inquiry at
DTNAConnect.com/WSC, or the Customer Assistance Center at (800) 385-4357, if you have any questions or
need additional information. Export distributors submit a Web inquiry or contact your International Service
Manager.

Page 2

Daimler Trucks
North America LLC

Field Service Campaign

September 2020
SF607AB

Copy of Notice to Owners
Subject: Freightliner Cascadia LG1 Radiator Inlet Hoses
Daimler Trucks North America LLC (DTNA), on behalf of its Freightliner Trucks division, is initiating Field
Service Campaign SF607AB to modify specific Model Year 2020-2021 Freightliner Cascadia model vehicles,
manufactured July 10, 2019, through July 20, 2020.
The radiator and upper hose assembly have an alternate design available which may extend the life of the
radiator hose and prevent leaking connectors.
The radiator, inlet hose, and clamps will all be replaced with a new design.
Please contact an authorized Daimler Trucks North America dealer to arrange to have the campaign performed
and to ensure that parts are available at the dealership. To locate an authorized dealer, go to
Daimler-TrucksNorthAmerica.com/Contact-Us/. Scroll down to “Locate a Dealer,” and select the appropriate
brand. The campaign will take approximately five hours and will be performed at no charge to you.
This Field Service Campaign will terminate on September 30, 2021. Please make sure the campaign is completed
prior to this date. Work completed after this date will be done at the customer’s expense.
As stated in the terms of your express limited warranty, Daimler Trucks North America LLC will not pay for any
damage caused by failure to properly maintain your vehicle. Daimler Trucks North America LLC considers the
work necessary under this campaign to be proper maintenance and will, therefore, not pay for any damage to
your vehicle caused by your failure to have the repairs that are the subject of this campaign performed in a
reasonable time.
Contact the Warranty Campaigns Department at (800) 547-0712, from 7 a.m. to 4 p.m. Pacific Time, Monday
through Friday, e-mail address [email protected], or the Customer Assistance Center
at (800) 385-4357, if you have any questions or need additional information.

WARRANTY CAMPAIGNS DEPARTMENT
Enclosure

Page 3

Daimler Trucks
North America LLC

Field Service Campaign

September 2020
SF607AB

Work Instructions
Subject: Freightliner Cascadia LG1 Radiator Inlet Hoses
Models Affected: Specific Model Year 2020-2021 Freightliner Cascadia
model vehicles, manufactured July 10, 2019, through July 20, 2020.

Removal - Cooling System Components
1.

Inspect the base label (Form WAR259) for a campaign completion sticker for SF607 (Form WAR261). If a
sticker is present for campaign SF607, no work is needed. If there is no sticker, proceed to the next step.

2.

Park the vehicle on a level surface, shut down the engine, and set the parking brake. Chock the tires.

3.

Open the hood.

4.

Remove the bumper. For instructions, refer to Section 31.02, Subject 100 of the New Cascadia Workshop
Manual.

5.

Drain the coolant.
5.1

Remove the surge tank cap.

5.2

Place a clean 14-gallon (53-liter) container near the radiator drain.

5.3

Connect a 1/2-inch hose to the drain fitting on the radiator, and place the other end in the container.

5.4

Drain the radiator into the container.

NOTICE
Use care when opening the hood when the hood straps are disconnected. Excessive force may damage
the hood and supporting equipment.
6.

Disconnect the hood straps from the radiator.

7.

Remove the right side CAC hose. See Fig. 1.

3

1
4

1

2

2

07/24/2012

f200765

1. Clamp
2. CAC Outlet Hose
Page 4

3. Turbo Inlet Tube
4. CAC

Fig. 1, CAC Hose, Right Side

Daimler Trucks
North America LLC

Field Service Campaign

September 2020
SF607AB

8.

Remove the left side CAC hose. See Fig. 2.

2
3

2

1

02/20/2017

1. CAC
2. Clamp

f200766

3. CAC Inlet Hose
Fig. 2, CAC Hose, Left Side

Page 5

Daimler Trucks
North America LLC

Field Service Campaign

September 2020
SF607AB

9.

Disconnect the surge tank vent line. See Fig. 3.

03/14/2017

f200872

Fig. 3, Surge Tank Vent Line

10.

Remove the surge tank.

Page 6

Daimler Trucks
North America LLC

Field Service Campaign

September 2020
SF607AB

11.

Remove the upper radiator hose connector to detach the hose. See Fig. 4 and Fig. 5.