NHTSA ID Number: 10179769
Manufacturer Communication Number: L-SB-0047-18 Rev
TSB/Document Date: 2020-09-14
Summary
TSB: Some 2018 ? 2020 model year Lexus
vehicles with Panasonic navigation (version 1050) or earlier may exhibit one or more of the following conditions: ?The analog clock shows one hour ahead, then immediately adjusts back one hour after ACC ON. ?No Sound and Reset when playing Spotify via Bluetooth Audio. Some 2018 ? 2020 model year Lexus vehicles with Panasonic navigation (version 1030) or earlier may exhibit one or more of the following conditions: ?WiFi becomes inoperative/could not be enabled. ?Navigation reset while driving. ?Navigation shows vehicle in the wrong location. Some 2019 model year ES 300h and ES 350 vehicles with Panasonic navigation (version 1000) may exhibit one or more of the following conditions: ?No sound after an incoming Bluetooth® phone call. ?Excessive severe weather alert messages. A software update is now available to address these conditions. Follow the Software Update Procedure in this bulletin to address these conditions.
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TSB/Document ID: L-SB-0047-18 Rev
Replacement Service Bulletin Number:
MFR Communication Date: 2020-08-13
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:ELECTRICAL
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
L-SB-0047-18
Rev1
December 5, 2018
Navigation System Software Update (Panasonic)
Service
Category
Audio/Visual/Telematics
Section
Audio/Video
Market USA
Applicability
YEAR(S)
MODEL(S)
2019
ES300H, ES350, UX200,
UX250H
2018 - 2020
LC500, LC500H, LS500,
LS500H, NX300, NX300H,
RC F, RC300, RC350
ADDITIONAL INFORMATION
REVISION NOTICE
August 13, 2020 Rev1:
The entire bulletin has been updated.
Any previous printed versions of this bulletin should be discarded.
NOTE
This bulletin applies to 2018 LC 500, LC 500h, LS 500, LS 500h, NX 300, NX 300h, RC F, RC 300, and
RC 350 and 2019 NX 300, NX 300h, and RC F vehicles ONLY if L-SB-0028-19 has been completed
before performing the Software Update Procedure in this bulletin.
Introduction
Some 2018 – 2020 model year Lexus vehicles with Panasonic navigation (version 1050) or
earlier may exhibit one or more of the following conditions:
The analog clock shows one hour ahead, then immediately adjusts back one hour after
ACC ON.
No Sound and Reset when playing Spotify via Bluetooth Audio.
Some 2018 – 2020 model year Lexus vehicles with Panasonic navigation (version 1030) or
earlier may exhibit one or more of the following conditions:
WiFi becomes inoperative/could not be enabled.
Navigation reset while driving.
Navigation shows vehicle in the wrong location.
© 2020 Lexus, a division of Toyota Motor Sales, USA
Page 1 of 6
L-SB-0047-18
Rev1
December 5, 2018
Page 2 of 6
Navigation System Software Update (Panasonic)
Introduction (continued)
Some 2019 model year ES 300h and ES 350 vehicles with Panasonic navigation (version 1000)
may exhibit one or more of the following conditions:
No sound after an incoming Bluetooth® phone call.
Excessive severe weather alert messages.
A software update is now available to address these conditions. Follow the Software Update
Procedure in this bulletin to address these conditions.
Warranty Information
OP CODE
EL1933
DESCRIPTION
MODEL
TIME
OFP
ES
86120-33J70
86120-06440
LC
86120-11040
86120-11041
86120-11050
86120-11051
86120-11500
86120-11510
86120-11E30
86120-11E40
LS
86120-5A170
86120-50W60
Software
Update
0.3
NX
86120-78010
86120-78530
86120-78590
86120-78610
86120-78A60
RC
86120-24A00
86120-24A10
86120-24520
86120-24530
86120-24D80
86120-24D90
UX
86120-76090
APPLICABLE WARRANTY
This repair is covered under the Lexus Basic Warranty. This warranty is in effect for
48 months or 50,000 miles, whichever occurs first, from the vehicle’s in-service date.
Warranty application is limited to occurrence of the specified condition described in
this bulletin.
© 2020 Lexus, a division of Toyota Motor Sales, USA
T1
T2
87
74
L-SB-0047-18
Rev1
December 5, 2018
Page 3 of 6
Navigation System Software Update (Panasonic)
Calibration Information
MULTIMEDIA TYPE
MODEL
Panasonic Navigation
ES 300, ES 300h,
LC 500, LC 500h,
LS 500, LS 500h
NX 300, NX 300h,
RC 300, RC 350,
RC F, UX 200,
UX 250h
COMPONENT
APPLICABLE USB DRIVE FILE
DCU
17LDL2NA-DB02_0050.kwi
MEU
17LML2NA-DB02_0050.kwi
MULTIMEDIA SOFTWARE FILE DOWNLOAD
The multimedia software update file may be downloaded directly from this Service Bulletin by
clicking on the file name in the table above. Once downloaded, the file may be extracted (unzipped)
from the zip file and saved to a blank USB flash drive.
Be sure to copy both the DCU and MEU files to the USB flash drive.
For USB flash drive requirements and download instructions, refer to TIS – Diagnostics –
Reprogramming – Reference Documents – Multimedia Software Download Instructions.
Software Update Procedure
1. Confirm the software version.
A. Start the engine. The Lexus emblem will
display on the navigation screen.
B. Wait for the display to switch to the
Caution screen, then select Continue.
Figure 1.
Figure 2.
© 2020 Lexus, a division of Toyota Motor Sales, USA
L-SB-0047-18
Rev1
December 5, 2018
Navigation System Software Update (Panasonic)
Software Update Procedure (continued)
C. Connect the USB flash drive to the USB port.
D. From the navigation menu, select Setup.
Figure 3.
E. In the General menu, scroll to and select
Software Update.
Figure 4.
F. Confirm the current Audio and
Navigation versions.
Figure 5.
Is the current Audio version OLDER than
1065 and the current Navigation version
OLDER than 1065?
YES — Go to step 2.
NO — This bulletin does NOT apply.
Continue diagnosis using the
applicable Repair Manual.
© 2020 Lexus, a division of Toyota Motor Sales, USA
Page 4 of 6
L-SB-0047-18
Rev1
December 5, 2018
Navigation System Software Update (Panasonic)
Software Update Procedure (continued)
2. Update the software version.
A. Select Update Software.
Figure 6.
B. Review the Software Update Detail and
select OK.
Figure 7.
C. Confirm the Terms of Service and
select Agree.
Figure 8.
D. Select Yes.
Figure 9.
© 2020 Lexus, a division of Toyota Motor Sales, USA
Page 5 of 6
L-SB-0047-18
Rev1
December 5, 2018
Navigation System Software Update (Panasonic)
Software Update Procedure (continued)
E. While installing the NEW software,
do NOT turn off the engine.
Figure 10.
F. When prompted, turn the engine OFF
and ON to complete the update.
Figure 11.
G. Confirm the current software version
has been updated on the Software
Update screen.
Figure 12.
© 2020 Lexus, a division of Toyota Motor Sales, USA
Page 6 of 6
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