NHTSA ID Number: 10179768
Manufacturer Communication Number: T-SB-0078-20
TSB/Document Date: 2020-09-14
Summary
TSB: Pre-Delivery Service (PDS) is a critical step in satisfying our new car customers. Customer feedback indicates the following areas deserve special attention when performing PDS: ?Careful inspection for paint chips/scratches and body dents/dings. ?Proper operation of electrical accessories. ?Interior cleanliness. ?Proper function of mechanical systems. Customer retention and proper maintenance of vehicles are and have always been a major focus for Toyota
. To help remind customers that regular service is essential to the proper maintenance of the vehicle, dealers are required to install a service reminder sticker prior to delivery. By doing this, customers will be reminded to return to your dealership for service. Your current service reminder sticker may be used. (See PDS Check Sheet item 9 of ?Final Inspection and Cleaning.?) This bulletin contains the PDS procedures that apply specifically to 2021 model year Land Cruiser vehicles. A universal PDS Check Sheet that contains PDS steps that apply to all 2021 model year Toyota vehicles has been developed. To properly perform a complete PDS, you must complete all procedures contained in this TSB as well as the universal PDS Check Sheet. In addition, if the vehicle is stored for over 30 days, be sure to follow Long-Term Vehicle Storage Guidelines.
T-SB-0078-20
August 13, 2020
2021 Land Cruiser Pre-Delivery Service (PDS)
Service
Category
General
Section
Pre-Delivery Service
Market USA
Applicability
YEAR(S)
MODEL(S)
2021
Land Cruiser
ADDITIONAL INFORMATION
Introduction
Pre-Delivery Service (PDS) is a critical step in satisfying our new car customers. Customer
feedback indicates the following areas deserve special attention when performing PDS:
Careful inspection for paint chips/scratches and body dents/dings.
Proper operation of electrical accessories.
Interior cleanliness.
Proper function of mechanical systems.
Customer retention and proper maintenance of vehicles are and have always been a major focus
for Toyota. To help remind customers that regular service is essential to the proper maintenance
of the vehicle, dealers are required to install a service reminder sticker prior to delivery. By doing
this, customers will be reminded to return to your dealership for service. Your current service
reminder sticker may be used. (See PDS Check Sheet item 9 of “Final Inspection and Cleaning.”)
This bulletin contains the PDS procedures that apply specifically to 2021 model year Land Cruiser
vehicles. A universal PDS Check Sheet that contains PDS steps that apply to all 2021 model year
Toyota vehicles has been developed. To properly perform a complete PDS, you must complete all
procedures contained in this TSB as well as the universal PDS Check Sheet.
In addition, if the vehicle is stored for over 30 days, be sure to follow Long-Term Vehicle
Storage Guidelines.
© 2020 Toyota Motor Sales, USA
Page 1 of 8
T-SB-0078-20
August 13, 2020
Page 2 of 8
2021 Land Cruiser Pre-Delivery Service (PDS)
Warranty Policy
If the need for additional repairs or adjustment is noted during the PDS, the required service
should be performed under warranty. Reimbursement will be managed under the warranty policy.
The Warranty Policy and Procedures Manual requires that you maintain the completed
PDS Check Sheet in the customer’s file. If you cannot produce a completed form for each
retailed vehicle upon TMS and/or Region/Distributor audit, the PDS payment amount will be
subject to debit.
An additional Repair Order completed in conjunction with normal PDS MUST have time
punch/flags for service. If multiple repairs are performed, separate time flags MUST be punched
for each repair.
Warranty Information
OP CODE
DESCRIPTION
TIME
OFP
T1
T2
001013
Pre-Delivery Service (PDS)
1.2
–
–
–
Required Tools & Equipment
REQUIRED EQUIPMENT
SUPPLIER
Techstream ADVi*
QTY
TSADVUNIT
Techstream 2.0
Techstream Lite
PART NUMBER
TS2UNIT
ADE
Techstream Lite (Green Cable)
TSLITEPDLR01
TSLP2DLR01
*Essential SST.
NOTE
Only ONE of the Techstream units listed above is required.
Software version 15.00.028 or later is required.
Additional Techstream units may be ordered by calling Approved Dealer Equipment (ADE)
at 1-800-368-6787.
© 2020 Toyota Motor Sales, USA
1
T-SB-0078-20
August 13, 2020
Page 3 of 8
2021 Land Cruiser Pre-Delivery Service (PDS)
Procedures
D/C Cut Fuse (30A) Installation* ................................................................................................ 3
Tire Pressure Warning System (TPWS) Initialization ................................................................. 4
Installation of Towing Wire Harness Connector ......................................................................... 4
Installation of Roof Rack Crossbars ........................................................................................... 5
Front License Plate Installation*................................................................................................. 8
*If applicable.
D/C Cut Fuse (30A) Installation
To minimize battery discharge during transportation and storage, the D/C cut fuse (30A) has been
removed at the assembly plant and temporarily stored in the blank space of the relay block in the
engine compartment. During PDS, reinstall the D/C cut fuse (30A) into its original location and
confirm ALL related Diagnostic Trouble Codes (DTCs) are cleared.
Remove the D/C cut fuse (30A) from the blank space of the relay block in the engine compartment
and install the D/C cut fuse (30A) in the relay block as shown.
Figure 1.
1
2
3
1
Remove D/C Cut Fuse (30A)
2
Install D/C Cut Fuse (30A) (Original Location)
3
Relay Block
© 2020 Toyota Motor Sales, USA
T-SB-0078-20
August 13, 2020
Page 4 of 8
2021 Land Cruiser Pre-Delivery Service (PDS)
Tire Pressure Warning System (TPWS) Initialization
Refer to the applicable Repair Manual for the TPWS initialization procedure.
Note the spare tire does NOT have a TPWS sensor.
NOTE
To adjust the tire pressure correctly when the outside temperature is significantly colder than shop
temperature, perform a Health Check using Techstream and select the compensation tire pressure
checkbox. Compensation pressures will display on the Health Check results screen. Adjust the tire
pressure when the tires are cold.
Installation of Towing Wire Harness Connector
The towing wire harness connector set (towing wire harness connector assembly and two bolts)
is loaded in the vehicle at the assembly plant to avoid damage during transit.
During PDS, use the following procedure to install the towing wire harness connector to
the vehicle.
1. Connect the towing wire
harness connectors.
A. Remove the water-resistant caps
from the two frame wire
harness connectors.
Figure 2.
1
B. Connect the two frame wire harness
connectors and two towing wire
harness connectors.
1
1
© 2020 Toyota Motor Sales, USA
T-SB-0078-20
August 13, 2020
Page 5 of 8
2021 Land Cruiser Pre-Delivery Service (PDS)
Installation of Towing Wire Harness Connector (continued)
2. Install the towing wire harness assembly
bracket on the frame bracket using the
two bolts provided.
Figure 3.
Torque: 19.5 N*m (199 kgf*cm, 14 ft*lbf)
1
1
Installation of Roof Rack Crossbars
To avoid damage during transportation, the 2021 model year Land Cruiser roof rack crossbars
have been placed inside the vehicle at the assembly plant.
Install the roof rack crossbars during PDS using the following procedure.
1. Loosen the adjustment knobs on each
crossbar joint.
Figure 4.
© 2020 Toyota Motor Sales, USA
T-SB-0078-20
August 13, 2020
Page 6 of 8
2021 Land Cruiser Pre-Delivery Service (PDS)
Installation of Roof Rack Crossbars (continued)
2. Slide the crossbar joints into the grooves of
the right and left roof rack rails with the
arrow mark on each crossbar joint
facing forward.
Figure 5.
1
NOTE
There is a possibility that the crossbars
will create wind noise if they are
installed backward.
2
3. Position the front and rear crossbars so
that they are parallel to each other.
1
Front
2
Arrow Mark
Figure 6.
A’
B’
A
B
4. Securely tighten the knobs on each
crossbar (A = A’, B = B’).
AREA
MEASUREMENT
A
250 mm (9.84 in.)
B
295 mm (11.60 in.)
NOTICE
If the knobs are NOT tightened securely,
the knobs may come loose and rattle or
possibly fall off the vehicle.
© 2020 Toyota Motor Sales, USA
T-SB-0078-20
August 13, 2020
Page 7 of 8
2021 Land Cruiser Pre-Delivery Service (PDS)
Installation of Roof Rack Crossbars (continued)
5. Install the right and left rear roof rack leg
covers in the following sequence
(labeled as shown):
Figure 7.
A
A. Insert the tab at the front of the cover
into the roof rack rail.
B. Place the cover on the leg and align
the rear part of the cover. Do NOT
press down.
1
C
D
2
C. Press the cover claws facing the
outside of the vehicle into place.
D. Press the cover claws facing the inside
of the vehicle into place.
1
Outside
2
Rear
NOTICE
Do NOT press on the claws facing
the outside of the vehicle at the
same time as pressing on the claws
facing the inside. This may damage
the leg cover.
6. Check that the covers are installed securely.
© 2020 Toyota Motor Sales, USA
B
T-SB-0078-20
August 13, 2020
Page 8 of 8
2021 Land Cruiser Pre-Delivery Service (PDS)
Front License Plate Installation
1. Align the installation holes of the front
license plate with the dimples of the
front bumper.
Figure 8.
1
2. Install the front license plate on the front
bumper using two noncorroding
self-tapping screws with the
following dimensions:
2
1
2
License Plate
Figure 9.
2
c
Nominal Length: 20.0 mm (0.79 in.)
Diameter: 6.0 mm (0.24 in.)
1
c
NOTICE
Do NOT pre-drill holes into
the bumper.
Do NOT overtighten the selftapping screws.
1
Nominal Length
2
Diameter
© 2020 Toyota Motor Sales, USA
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TSB/Document ID: T-SB-0078-20
Replacement Service Bulletin Number:
MFR Communication Date: 2020-08-13
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT
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