Classification:

Reference:

HA17-007b

Date:

NTB17-116b

August 21, 2020

2016-2017 TITAN AND TITAN XD; EXCESSIVE VENT
TEMPERATURE DIFFERENCE IN DUAL CLIMATE CONTROL
MODE WITH THE SAME TEMPERATURE SETTING
This bulletin has been amended. See AMENDMENT HISTORY on the last page.
Please discard previous versions of this bulletin.

APPLIED VEHICLE:
APPLIED VIN AND
DATE:

2016-2017 Titan and Titan XD (A61) with dual climate control
air conditioning
2016: All
2017: Built before 1N6(*)A1(***)HN 566305 / August 25, 2017

IF YOU CONFIRM
With the HVAC system of an applied vehicle set in dual climate control mode and both
driver and passenger sides are set at the same temperature:
A.

Temperature set for cool air: The outlet temperature of the driver side vents are
warmer by 10°F or more than the passenger side vent temperatures
OR

B.

Temperature set for warm air: The outlet temperature of the passenger side vents are
cooler by 10°F or more than the driver side vent temperatures.

ACTION
1. If A above is occurring: Replace only the air mix door motor LH (see the PARTS
INFORMATION on page 9).


Refer to the Electronic Service Manual (ESM): Section VENTILATION, HEATER
& AIR CONDITIONER > HEATER & AIR CONDITIONING CONTROL SYSTEM
> AUTOMATIC AIR CONDITIONER > REMOVAL AND INSTALLATION >
DOOR MOTOR > AIR MIX DOOR MOTOR > Removal and Installation - Air
Mix Door Motor LH.

2. If B above is occurring: Replace only the air mix door motor RH using the SERVICE
PROCEDURE starting on page 3.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians
are properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.

1/9

REQUIRED TOOLS / MATERIALS


1” wide masking tape



Clean shop towel



Dealer provided long handled ratcheting bit driver. Shown with short Phillips bit
(J-53012) installed.

Long handled ratcheting bit driver with Phillips #2 bit
Figure 1

Essential Special Service Tools


Special short #2 Phillips bit: Part number J-53012
NOTE: This tool has been shipped to all dealers. Additional tools can be ordered
though Tech•Mate at www.nissantechmate.com.

Figure 2

2/9

NTB17-116b

SERVICE PROCEDURE

1.

Remove the glove box assembly.


Attached by five (5) screws: Two
located underneath, and three
exposed when the glove box is
open.

Figure 3

2.

Detach the bracket holding the relays
from the cross brace (Figure 4), and
allow it to hang.


Bracket

Attached by (2) screws.

Figure 4

3.

Remove the instrument stay cover
(RH).

Instrument stay
cover (RH)
Figure 5
3/9

NTB17-116b

4.

Place a shop towel in the location
shown in Figure 6, to assist in
directing any dropped screws to the
floor board.


Tuck the shop towel under the foot
ducts.

Foot ducts

Figure 6

4/9

NTB17-116b

Remove the Air Mix Door Motor RH from the HVAC Case

5.

Disconnect the air mix door motor RH harness connector (see Figure 7).

6.

Remove the two (2) screws shown in Figure 7, and then remove the air mix door
motor RH from the vehicle.


Remove the top screw (partially hidden in Figure 7), using a long handled bit
driver tool with the special short #2 Phillips bit (part number J-53012).

HINT: Once the bit driver no longer ratchets, light pressure can be applied to the
screw by lightly leveraging the long handled bit driver against the blower housing
to continue ratcheting (see Figure 8).


Remove the bottom screw with a Phillips #2 screwdriver.

Top screw

Air mix door
motor RH

Harness
connector

Bottom screw
Figure 7

Redirected pressure
Apply light pressure

Leverage point
Figure 8
5/9

Blower housing
viewed from top
NTB17-116b

Prepare the New Air Mix Door Motor RH for Installation

Masking
tape
7.

Place a small piece of masking tape
over the front of the top screw hole of
the new air mix door motor RH.


See the PARTS INFORMATION
on page 9.

Top screw
hole

HINT: To ease the removal of the
masking tape, extend it along the top
of the air mix door motor RH so that it
can be reached after the screw is
installed (see Figure 10).
Figure 9
Extended
masking tape

8.

Place one screw in the top hole
covered by the masking tape, as
shown in Figure 10, to hold it in place.

Top screw

Figure 10

9.

Connect the new air mix door motor RH to the vehicle’s electrical connector.

10.

Turn the ignition ON.

11.

Rotate the passenger side temperature knob until the display shows “60”.

12.

With the ignition ON, disconnect the air mix door motor RH electrical connector.

13.

Turn the ignition OFF.

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NTB17-116b

Install the New Air Mix Door Motor RH onto the HVAC Case


See Figure 11 and Figure 12, below, for the following steps.

14.

Carefully place the new air mix door motor RH onto the locating pin, while making
sure the top screw does not fall out.

15.

Align the air mix door motor’s arm with the groove in the HVAC case arm.

16.

Install and tighten the bottom screw with a Phillips #2 screwdriver.
Top screw
attachment
point

Locating pin

Top screw held
by masking tape

Locating pin
hole

HVAC case
air mix arm

Bottom screw
attachment
point
17.

Figure 11

Air mix door
motor RH
arm

Bottom
screw hole
Figure 12

Thread the top screw into the HVAC case two (2) full rotations. Do not tighten yet.
HINT: Apply light pressure to the screw by lightly leveraging the long handled bit
driver, with the special short #2 Phillips bit (part number J-53012), against the blower
housing until it will ratchet on its own (see Figure 13).
NOTE: If the top screw is pushed too far out to insert the bit driver, carefully use
a flat blade screw driver to push the screw back into place.

Redirected pressure
Apply light pressure

Leverage point
Figure 13
7/9

Blower housing
viewed from top
NTB17-116b

18.

Remove the masking tape from the air mix door motor RH.
NOTE: It is acceptable for a small amount of tape to be left on the actuator.

19.

Tighten the top screw.

20.

Reconnect the air mix door motor RH harness connector.

21.

Reassemble the remaining parts in the reverse order of removal.

8/9

NTB17-116b

PARTS INFORMATION
DESCRIPTION

PART NUMBER

QUANTITY

ACTUATOR ASSY-AIR MIX (Air mix door motor LH)

27732-EZ03B

1*

ACTUATOR ASSY-AIR MIX (Air mix door motor RH)

27732-EZ03A

1*

Masking Tape

Shop Supply

As Needed

* Refer to page 1 to determine which air mix door motor needs replacement.

CLAIMS INFORMATION
Submit a Primary Part (PP) type line claim using the following claims coding:
DESCRIPTION

PFP

OP CODE

SYM

DIA

FRT

Replace Air Mix Door Motor LH

(1)

TC33AA

ZE

32

(2)

(1)

Reference the Parts Information Table and use the applicable Air Mix Actuator as the
Primary Failed Part.
Reference the current Nissan Warranty Flat Rate Manual and use the indicated flat
rate time.

(2)
OR

DESCRIPTION

PFP

OP CODE

SYM

DIA

FRT

Replace Air Mix Door Motor RH

(1)

TX50AA

ZE

32

0.6

(1)

Reference the Parts Information Table and use the applicable Air Mix Actuator as the
Primary Failed Part.

AMENDMENT HISTORY
PUBLISHED DATE REFERENCE
November 16, 2017

NTB17-116

February 9, 2018

NTB17-116a

August 21, 2020

NTB17-116b

DESCRIPTION
Original bulletin published
Amended to add APPLIED VINs, DATES and edit
ACTION
Amended to simplify passenger side procedure “B”
and update CLAIMS INFORMATION to match

9/9

NTB17-116b