SERVICE ACTION N472 - WINDSHIELD
MOLDING TAPPING NOISE
NAS20.06.003

WORKSHOP

AFTERSALES BULLETIN

CAN/USA

AUGUST 4, 2020

DESCRIPTION OF ISSUE
A potential issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle
Range where a tapping sound may be heard, on one or both sides of the vehicle, from the A-pillar area at speeds of
approximately 37-75mph (60-120 km/h).
AFFECTED VEHICLE RANGE
Defender (LE)
Model Year: ................. 2020
VIN: ................................. 000584-008252
Visit the British Brands Sales Suite (BBSS) website for a list of affected new vehicles at your retailer.
SERVICE PROGRAM / REWORK ACTION
Retailers will modify the left and right windshield molding as part of the Pre-Delivery Inspection (PDI) process and
before vehicle handover to the customer.
Affected vehicles already in the hands of customers should be updated at the next available opportunity.
ACTION TO BE TAKEN
Use the Jaguar Land Rover claims submission system to make sure that a vehicle is eligible for this program prior to
undertaking any rework action.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the
vehicles for new vehicle sale pending completion of the rework action.
Refer to Technical Bulletin N472NAS, Service Action: Windshield Molding Tapping Noise, for detailed repair
instructions.
PARTS
NOTE: when ordering parts, only order the expected percentage demand of parts identified.
Use the Vehicle Identification Number (VIN) and the Electronic Parts Catalog (EPC) to confirm part number(s)
necessary to perform repairs.
DESCRIPTION

PART NUMBER /
SUNDRY CODE

QUANTITY /
VALUE

EXPECTED PERCENTAGE
DEMAND

Felt tape - 1.0” X 1/8" thick

*ZZZ001

$4.05

100

Windshield molding lower
capping - Right

LR140273

1

2

Windshield molding lower
capping - Left

LR140277

1

2

Windshield molding bolt cover **ZZZ999
- One side - Flat and repaint

$135.00

2

Windshield molding bolt cover **ZZZ999
- Both sides - Flat and repaint

$270.000

2

Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way
Mahwah, NJ 07495

* - an allowance of $4.05 USD (or local equivalent) has been allocated for the locally sourced 1.0” X 1/8" thick felt
tape.
** ONLY if required - an allowance of $135.00 or $270.00 USD (or local equivalent) has been allocated to cover
the labor and materials for flatting and painting 1 or 2 new windshield molding bolt covers.
TOOLS
Refer to Technical Bulletin noted above for any required tools.
WARRANTY
NOTE: use the Jaguar Land Rover claims submission system to make sure that a vehicle is affected by this
program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, make sure that all outstanding Recall and Service Actions are
identified to make sure the correct parts are available and adequate workshop time is allocated for repairs to be
completed at one visit.
Warranty claims must be submitted quoting the Program Code together with the relevant Option Code. The SRO
and parts information is included for information only. The Option Code(s) that allows for the drive in/drive out
allowance can only be claimed if the vehicle is brought back into the workshop for this action alone to be
undertaken.
Repair procedures are under constant review and therefore times / prices are subject to change; those quoted
here must be taken as guidance only. Use TOPIx to obtain the latest repair time.
This program is valid for a limited time only. Warranty claims with a repair date prior to the July 31, 2022 closure
date must be submitted for payment within 30 calendar days of completion of the repair.
PROGRAM
CODE

OPTION
CODE

N472

A

N472

B

N472

N472

N472

C

D

E

DESCRIPTION

SRO

TIME
(HOURS)

PART
NUMBER /
SUNDRY
CODE

QUANTITY
/ VALUE

Windshield molding - Modification - Both sides

99.02.37

0.2

ZZZ001

$4.05

Windshield molding - Modification - Both sides

99.02.37

0.2

ZZZ001

$4.05

Drive in/drive out

02.02.02

0.2

-

-

Windshield molding - Modification - Both sides

99.02.37
-

0.2
-

ZZZ001
$4.05
ZZZ999
$270.00
LR140273
LR140277

Windshield molding - Modification - Both sides

99.02.37

0.2

ZZZ001

Windshield molding bolt cover - Both sides Paint (if required)

-

-

ZZZ999
$270.00
LR140273
LR140277

Drive in/drive out

02.02.02

0.2

-

-

Windshield molding - Modification - Both sides

99.02.37

0.2

ZZZ001

$4.05

Windshield molding bolt cover - One side - Right
- Paint (if required)

-

-

ZZZ999
$135.00
LR140273

Windshield molding bolt cover - Both sides Paint (if required)

$4.05

PROGRAM
CODE

N472

N472

N472

OPTION
CODE

F

G

H

DESCRIPTION

SRO

TIME
(HOURS)

PART
NUMBER /
SUNDRY
CODE

QUANTITY
/ VALUE

$4.05

Windshield molding - Modification - Both sides

99.02.37

0.2

ZZZ001

New windshield molding bolt cover - One side Right - Paint (if required

-

-

ZZZ999
$135.00
LR140273

Drive in/drive out

02.02.02

0.2

-

-

Windshield molding - Modification - Both sides

99.02.37

0.2

ZZZ001

$4.05

New windshield molding bolt cover - One side Left - Paint (if required

-

-

ZZZ999
$135.00
LR140277

Windshield molding - Modification - Both sides

99.02.37

0.2

ZZZ001

New windshield molding bolt cover - One side Left - Paint (if required

-

-

ZZZ999
$135.00
LR140277

Drive in/drive out

02.02.02

0.2

-

Normal Warranty policies and procedures apply.

$4.05

-