Technical product information
Topic
Market area
Brand
Transaction No.
Level
Status
Release date

Service info: Engine oil – Specific oil type and oil consumption reference
Bentley: worldwide (2WBE)
Bentley
2028808/4
EH
Approval

New customer code
Object of complaint

Complaint type

Position

engine -> lubrication system -> oil sump
leaks -> oil leak
engine -> lubrication system -> engine oil dipstick concept -> concept fault readability
engine -> lubrication system -> engine oil dipstick leaks -> oil leak
New workshop code
Object of complaint
engine -> lubrication system -> engine oil
engine -> lubrication system -> engine oil
engine -> lubrication system -> engine oil

Complaint type
Position
component / consumables -> too little
component / consumables -> missing
leaks -> loss

Vehicle data
Bentley 2012 model year onwards
Sales types
Type
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***
***
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MY
2012
2013
2014
2015
2016
2017
2018
2019
2020
2021
2022

Brand Designation Engine code
E
*
E
*
E
*
E
*
E
*
E
*
E
*
E
*
E
*
E
*
E
*

Documents
Document name
master.xml

Gearbox code
*
*
*
*
*
*
*
*
*
*
*

Final drive code
*
*
*
*
*
*
*
*
*
*
*

Technical product information
Service info: Engine oil – Specific oil type and oil consumption reference

Transaction No.: 2028808/4

Customer statement / workshop findings
Engine oil level requires top up between services

Technical background
The use of the correct oil for each engine type is critical for its continued performance, reliability and ultimately warranty.
The workshop manual should always be the first point of reference, ensuring the correct lubricant is used for each specific model year and
engine type
Should oil be required the parts catalogue must be referred to ensuring the correct VIN is always used when ordering

Production change
Not applicable

Measure
The following should be considered when discussing engine oil consumption and oil top up between services with a customer.
Typically the engine will consume more oil during the running in period and will stabilise once the running in process is complete. Refer to the
owner handbook for the running in procedure.
Under normal conditions, the rate of oil consumption depends on the quality and viscosity of the oil, the RPM at which the engine is operated, the
ambient temperature and road conditions. Further factors are the amount of oil dilution from water condensation or fuel residue and the
oxidation level of the oil. The diluting ingredients evaporate when the vehicle is driven at high speeds, as on a motorway, making it appear that
the oil is excessively consumed after driving at high speed. Refer to the owner handbook Maintenance section for specific oil
consumption figures.
The use of the correct oil for each engine is critical to its continued performance, reliability and ultimately warranty. The
workshop manual should always be the first point of reference ensuring the correct lubricant is used for each specific model year and
engine type
Ensure the owner is aware and if supplied by your retailer is in receipt of, the correct engine oil for the vehicle to be topped up.