determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
July 2020

91Y3 Page 6 of 15

NOTE
This Service Action has been proactively released to prevent the following condition(s) from occurring in the vehicle:
Technical Background
The infotainment system privacy setting “Allow data transmission” may, in unfavorable circumstances, change
without user intervention. As a result, the vehicle sends data although this function was previously deactivated
manually.
The software also includes the following technical measures:
•

Performance enhancement for rear view camera display

•

Increased stability of SMS service

•

Performance enhancement for eCS route guidance on Audi e-tron (eCS = e-tron Charging Service)

•

Wi-Fi configuration “GPS detection via navigation unit”

•

Performance enhancement of external amplifier for multimedia system

•

Remedy for function impairments of the MMI system

• Performance enhancement for multimedia system display units
The following topics for the infotainment system are also addressed:MIB2+ “Both screens blue”
•

MIB2+ “Intersection detail map missing in HUD”

•

MIB2+ “Navigation information frozen in HUD”

•

MIB2+ “Navigation out of operation or initialized up to 11%”

•

MIB2+ “Traffic sign recognition currently unavailable”

•

MIB2+ “Not functioning sporadically”

•

MIB2+ “Button for driving assistance system without function”

•

MIB2+ “Shortcuts in lower display without station logo”

•

MIB2+ navigation “Stored addresses and last destinations deleted”

•

Sound: “Bang & Olufsen unauthorized event memory entries in premium sound system (B&O)”

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
July 2020

91Y3 Page 7 of 15

Section B – Infotainment Control Module Software Update
NOTE
Before performing the software update, please deactivate the “Automatic online map update” function on the MMI
in the “Settings” > “System update” menu. This function must be re-activated at the end of the update.

NOTE
If the infotainment system happens to be in a
navigation
data
download
mode
(”Downloading…,” as shown), please interrupt
this by activating the slider for privacy mode
(Home > Settings > Privacy settings > Activate
privacy).
Please ensure that you deactivate privacy mode
again after the software update is complete.

NOTE
If the navigation database update is already
being installed (“Installing…,” as shown), please
wait and ensure that the installation is fully
complete before continuing with the 91Y3
software update.

NOTE
If a navigation database update is already
complete, it is very important to confirm this
manually in the notifications center of the MMI.
To do so, pull the notification center downwards
and confirm the completion (“Maps
are current…,” as shown).
The 91Y3 software update can only be started
when the icon at the top left is no
longer visible.
If there was no icon at the top left beforehand,
no further confirmations are required.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
July 2020

91Y3 Page 8 of 15

•

Open the hood.

•

Access the battery charging posts.

•

Switch the ignition on.

•

Apply the parking brake.

•

Switch off all consumers (headlights,
heated seats, climate control, etc.).

•

Attach the GRX3000VAS Tester/Charger
(or equivalent) IN POWER SUPPLY
MODE to the vehicle battery charging
posts.
NOTE

Vehicles with Battery Monitoring Control
Module -J367- and/or an EFB Battery:
When connecting the charger to the battery,
connect the positive cable to the positive
terminal of the battery and connect the negative
cable to the grounding lug on the chassis. DO
NOT connect the ground cable directly to
negative terminal of the battery.
•

Perform the update via the Red
Engineering Menu (REM) by touching the
screen with two fingers in the top right
corner.

•

Insert the SD card into the MMI.

•

Use the volume control to navigate the
REM (left and right for scrolling, push to
select)

•

Select "Update" and the source of the
update medium.

•

All control units to be updated are shown,
scroll all the way down and start the
update via the REM.

TIP
There may be a longer than expected pause
before the update begins once the update is
started.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
July 2020

91Y3 Page 9 of 15

•

When the update is complete, select
“Resume”.

•

Exit the REM manually when the software
update has been successfully completed.

•

After the update is complete, cycle the
ignition and move to the rear to update
the SCON and, if fitted, “display units for
multimedia system.”

•

Check whether a SCON is installed in the
rear center console. A manual update of
the SCON (smart control) is also
necessary along with, if fitted, a manual
update of the “display units for multimedia
system.”

•

Establish Wi-Fi connection between MMI
and SCON and, if fitted, “display units for
multimedia system.”
o This Wi-Fi connection is done
through the SCON and, if fitted,
“display units for multimedia
system.”
o Home > Settings > Connection
settings > Wi-Fi > Activate Wi-Fi.

•

After the Wi-Fi connection has been
established successfully, a message will
appear on the SCON display and, if
applicable, the displays of the display
units for multimedia system indicating that
an update is available.

•

Confirm the message(s), follow the
instructions on the display(s) and perform
the update(s).
NOTE

In the event that the update messages are not
shown automatically, take the SCON out of the
bracket and re-insert it, and switch the display
units for multimedia system off and on.
•

After the infotainment system update is
complete, proceed to Section C to
perform the documentation step via SVM.
NOTE

In the event that errors occur during the update,
refer to the instructions in Appendix A.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
July 2020

91Y3 Page 10 of 15

Section C – Software Update Documentation via SVM
NOTE
Prior to launching the VAS Diagnostic Tester and starting an update, ensure the following conditions are met;
The ODIS software is completely up to date.


Refer to the “Alerts” section on ServiceNet home page for the current ODIS version.

The battery charger is connected to the vehicle battery and remains connected for the duration of the
software update.
•

Battery voltage must remain above 12.5 volts for the duration of the software update. Failure to do
so may cause the update to fail, which could result in damage to the control module. Control modules
damaged by insufficient voltage will not be covered.

The screen saver and power saving settings are off.
•

Failure to do so may result in the tester entering power save mode during the software update, which
could result in damage to the control module.

The VAS Diagnostic Tester is plugged in using the supplied power adapters.
•

Under no circumstances should the tester be used on battery power alone during the software
update. Failure to do so may result in the tester powering off during the update, which could result
in damage to the control module.

Flash process through “Audi Flashing” not Guided Fault Finding (GFF).
•

DO NOT USE Guided Fault Finding (GFF) to perform this flash. Using GFF will cause the flash to
take longer. Requests for additional time will not be considered.

The VAS Diagnostics Interface MUST ONLY be connected to the tester with a USB cable.
•

Performing a software update using a Bluetooth or WiFi connection increases the risk of losing
connection during the update, which could result in damage to the control module.
It also greatly increases the time required to perform the update. Requests for additional time or
parts will be denied if the GFF log shows the update was performed using Bluetooth or WiFi.

WARNING
Radiator Fan(s) may cycle ON high speed during the Update Process! There is a serious risk that personal injury
may result if contact is made with spinning fan blades. Keep hands and all objects away from Radiator Fan(s) during
Update Process!
TIP
To Update-Programming using SVM, review and follow instructions in Technical Bulletin 2011732: Software
Version Management (SVM) Operating Instructions.
The SVM Process must be completed in its entirety so the database receives the update confirmation response. A
warranty claim may not be reimbursed if there is no confirmation response to support the claim.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
July 2020

91Y3 Page 11 of 15

•

Connect
the
VAS6150X/VAS6160X
Diagnostic Tester to the vehicle.

•

Start the ODIS program.

•

Confirm that scan tool is communicating with
the diagnostic head by USB cable.
o

If the Bluetooth or WiFi symbol is
shown, then disconnect the
diagnostic head from the vehicle and
reconnect the USB cable to the
diagnostic head and then reattach to
the vehicle.

•

From the home screen of the scan tool
highlight “Flash” .

•

Follow the on-screen prompts.
NOTE

Operating mode “Flash” must be used. Performing
this update using “Diagnosis” (Guided Fault
Finding) could result in non-payment of the claim.

•

Select “Starting Flashing” and follow the onscreen prompts.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
July 2020

91Y3 Page 12 of 15

•

Select “No RO”.

•

Highlight “SVM – Code Input”.

•

Select “Perform test”.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
July 2020