Service Action
Code: 91Y3
Subject
Release Date
REVISION SUMMARY
Affected Vehicles

REVISION

MMI Software – System Privacy Mode
July 21, 2020
Criteria 04 instructions added.

Country

Beginning
Model
Year

Ending
Model
Year

Vehicle

USA
CAN

2019
2019

2020
2020

A8
A8

Vehicle
Count
5,577
320

Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the only valid campaign inquiry & verification source.

Problem Description

Corrective Action
IMPORTANT!

Parts Information
Code Visibility



Campaign status must show “open.”



If Elsa shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.

The infotainment system privacy setting “Allow data transmission” may, in unfavorable
circumstances, change without user intervention. As a result, the vehicle sends data although
this function was previously deactivated manually.
Update infotainment system software.
IMPORTANT! Dealers are asked to remind owners during repair scheduling that the
“smart control” remote (and both rear seat tablets, if equipped) must be present in the
vehicle when they arrive at the dealership for this service.
No parts needed; software update only.
On or about June 18, 2020, the campaign code was applied to affected vehicles.

Owner Notification

Owner notification took place in June 2020. Owner letter examples are included in this bulletin
for your reference.

Campaign Expiration
Date

This campaign expires on December 31, 2022. Repairs must be performed on or before this
date to be eligible for payment. Keep this expiration date in mind when scheduling customers
for this action. If a customer wishes to have this service performed after the expiration date,
your dealerships normal parts and labor cost associated with this repair will apply.

Additional Information

Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
July 2020

91Y3 Page 1 of 15

Claim Entry Instructions
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
 Canada dealers: Upload the repair order [signed by customer] to Audi WIN/Operations/Campaign Closure.
Service Number

91Y3

Damage Code

0099

Parts Vendor Code
Claim Type

002
Sold vehicle: 7 10
Unsold vehicle: 7 90

Causal Indicator
Vehicle Wash/Loaner
Criteria I.D.

Mark labor as causal
Do not claim wash/loaner under this action
03 or 04

LABOR
Labor Op

Time Units

2706 89 50

10

Connect battery charger

80

Perform software update via REM including
manual update of SCON (Audi tablet) and, if
necessary, display units for multimedia system
in addition to documentation via SVM code.

9196 25 99

Description

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
July 2020

91Y3 Page 2 of 15

Customer Letter Example (USA)

This notice applies to your vehicle: ,

Subject:

Service Action 91Y3 - MMI Software – System Privacy Mode

Dear Audi Owner,
As part of Audi’s ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a
service action on certain 2019-2020 model year Audi A8 vehicles. Our records show that you are the owner of a
vehicle affected by this action.
What is the issue?

The infotainment system privacy setting “Allow data transmission” may, in unfavorable
circumstances, change without user intervention. As a result, the vehicle sends data
although this function was previously deactivated manually.

What will we do?

Your authorized Audi dealer will update the infotainment system software. This work
will take about two hours to complete and will be performed for you free of charge.

What should you do?

In order to limit any possible inconvenience, please contact your authorized Audi dealer
as soon as possible to schedule this service. Please keep in mind that your dealer may
need additional time for the preparation of the repair, as well as to accommodate their
daily workshop schedule. For your convenience, you can also visit www.audiusa.com
and click on the “Find a Dealer” link to locate a dealer near you and schedule this
service.
IMPORTANT! The “smart control” remote (and both rear seat tablets, if
equipped) and must be present in the vehicle when you arrive at the dealership
for this service.
This service action will be available for you free of charge only until December 31,
2022. If you wish to have this service performed after that date, your dealer’s normal
costs associated with this repair will apply.

Lease vehicles and
address changes

If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.

Can we assist you
further?

If your authorized Audi dealer fails or is unable to complete this work free of charge
within a reasonable time, please contact Audi Customer Experience at 1-800-253-2834
or via our “Contact Us” page at www.audiusa.com.

Checking your vehicle
for open Recalls and
Service Campaigns

To check your vehicle’s eligibility for repair under this or any other recall/service
campaign, please visit the Recall/Service Campaign Lookup tool at
www.audiusa.com and enter your Vehicle Identification Number (VIN).

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Audi Customer Protection

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
July 2020

91Y3 Page 3 of 15

Customer Letter Example (CANADA)

This notice applies to your vehicle: ,
Subject:

Service Action 91Y3 - MMI Software – System Privacy Mode

Dear Audi Owner,
As part of Audi’s ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a
service action on certain 2019-2020 model year Audi A8 vehicles. Our records show that you are the owner of a
vehicle affected by this action.
What is the issue?

The infotainment system privacy setting “Allow data transmission” may, in unfavorable
circumstances, change without user intervention. As a result, the vehicle sends data
although this function was previously deactivated manually.

What will we do?

Your authorized Audi dealer will update the infotainment system software. This work
will take about two hours to complete and will be performed for you free of charge.

What should you do?

In order to limit any possible inconvenience, please contact your authorized Audi dealer
as soon as possible to schedule this service. Please keep in mind that your dealer may
need additional time for the preparation of the repair, as well as to accommodate their
daily workshop schedule.
IMPORTANT! The “smart control” remote (and both rear seat tablets, if
equipped) and must be present in the vehicle when you arrive at the dealership
for this service.
This service action will be available for you free of charge only until December 31,
2022. If you wish to have this service performed after that date, your dealer’s normal
costs associated with this repair will apply.

Lease vehicles and
address changes

If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.

Can we assist you
further?

If your authorized Audi dealer fails or is unable to complete this work free of charge
within a reasonable time, please contact Audi Customer Relations Monday through
Friday from 8AM to 8PM EST at 1-800-822-2834 or via our “Contact Audi Canada”
page at www.audi.ca.

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Audi Customer Protection

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
July 2020

91Y3 Page 4 of 15

Required Tools

Battery Tester/Charger

Diagnostic Tester

- GRX3000VAS-

-VAS6150X/VAS6160X-

(or equivalent)

(or equivalent)

Required SD Card

•

A SD Card will need to be created using the SD
Creator program. Refer to the chart below to
create the correct card based on VIN criteria.

•

Reference the latest version of TSB 2047812
for additional information on the use of the SD
Creator program.

Criteria

SD Card Part Number

03

4K0.906.961.J

04

4K0.906.961.H

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
July 2020

91Y3 Page 5 of 15

Repair Instruction
NOTE
•

Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.

•

This procedure must be read in its entirety prior to performing the repair.

•

Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not
identically match all affected vehicles.

•

Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.

Section A - Check for Previous Repair
•

Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.

TIP
On the date of repair, print this screen and keep a
copy with the repair order.
•

Confirm the Campaign/Action is open . If the status is closed, no further work is
required.

•

Note the Applicable Criteria ID for
use in determining the correct work to be done
and corresponding parts associated.
CRITICAL REPAIR STEP

STOP!
If multiple software update Campaign/Actions are
open, they must be performed in order of the Start
date . The oldest should be performed
first.
•

All Safety Recalls must be completed prior
to completing this action.

•

Proceed to Section B

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To