Daimler Trucks
North America LLC

Field Service Campaign

June 2020
SF606A

Subject: Agility 8.0L Engine Calibration Updates
Models Affected: Specific model years 2012-2018 Freightliner
Custom Chassis B2 school bus chassis and S2 shuttle bus and
pick up and delivery chassis, manufactured January 27, 2012,
through April 6, 2018.

General Information
Daimler Trucks North America LLC (DTNA), on behalf of its subsidiary, Freightliner Custom Chassis, is initiating
Field Service Campaign SF606 to modify the vehicles mentioned above.
On certain vehicles, an erroneous fault code setting and malfunction indicator light (MIL) illumination may occur.
The engine controller software will be updated.
There are approximately 2,000 vehicles involved.
REVISION: The work instructions have been updated and a new contact phone number for Agility with business
hours has been provided.
Additional Repairs
Dealers must complete all outstanding Recall and Field Service campaigns prior to the sale or delivery of a
vehicle. A Dealer will be liable for any progressive damage that results from its failure to complete campaigns
before sale or delivery of a vehicle.
Owners may be liable for any progressive damage that results from failure to complete campaigns within a
reasonable time after receiving notification.
Please contact Warranty Campaigns for consideration of additional charges prior to performing the repair.

Work Instructions
Please refer to the attached work instructions. Prior to performing the campaign, check the vehicle for a
completion sticker (Form WAR261).

Replacement Parts
If our records show your dealership has ordered any vehicle(s) involved in campaign number SF606, a list of
the customers and vehicle identification numbers will be available on DTNAConnect. Please refer to this list
when ordering parts for this campaign.
Table 1 - Replacement Parts for SF606
Campaign Number
SF606A

Part Type

Part Description

Part Number

Qty.

Other

SOFTWARE LICENSE
BLANK COMPLETION STICKER

SVCFL-01
WAR261

1 ea
1 ea

Table 1, Replacement Parts

Removed Parts
U.S. and Canadian Dealers, please follow Warranty Failed Parts Tracking shipping instructions for the
disposition of all removed parts. Export distributors, please destroy removed parts unless otherwise advised.

Page 1

Daimler Trucks
North America LLC

Field Service Campaign

June 2020
SF606A

Labor Allowance
Table 2 - Labor Allowance
Campaign
Number

Procedure

Time Allowed
(hours)

SRT Code

Corrective Action

SF606A

Reflash engine controller

0.6

996-F068A

12-Repair Recall/Campaign

Table 2, Labor Allowance

IMPORTANT: When the campaign has been completed, locate the base completion label in the appropriate location on the vehicle, and attach the gray completion sticker provided in the field service kit (Form WAR261). If
the vehicle does not have a base completion label, clean a spot on the appropriate location of the vehicle and
first attach the base completion label (Form WAR259). If a field service kit is not required or there is no completion sticker in the kit, write the campaign number on a blank sticker and attach it to the base completion label.

Claims for Credit
You will be reimbursed for your parts, labor, and handling (landed cost for Export Distributors) by submitting
your claim through the Warranty system within 30 days of completing this campaign. Please reference the
following information in OWL:
• Claim type is Field Service Campaign.
• In the Campaign field, enter the campaign number and appropriate condition code (SF606-A).
• In the Primary Failed Part field, enter 25-SF606-000.
• In the Parts section, enter the appropriate kit or part number(s) as shown in the Replacement Parts Table.
• IMPORTANT: Agility will charge a fee for each license code. The code can only be used for one
vehicle identification number (VIN). Technicians should have a credit card or purchase order available when they call Agility.
• In the Labor section, enter the appropriate SRT from the Labor Allowance Table. Administrative time will
be included automatically as SRT 939-6010A for 0.3 hours.
• The VMRS Component Code is F99-999-005 and the Cause Code is A1 - Campaign.
• This Field Service Campaign will terminate on June 30, 2021. Dealers will be notified of any changes to
the termination date via Important Campaign Information Letter posted on DTNAConnect.com.
IMPORTANT: OWL must be viewed prior to beginning work to ensure the vehicle is involved and the campaign
has not previously been completed. Also, check for a completion sticker before beginning work.
All claims must be submitted within 30 days of the repair and within 30 days of the termination date of the
campaign. U.S. and Canadian Dealers: All excess inventory to be returned to the PDC following the conclusion
of the campaign must be returned in resaleable condition to the Memphis PDC within 90 days from the
termination date. Please submit a PAR to request return to the Memphis PDC. (Canadian dealers should return
the kits to their facing PDC.) Export Distributors: Excess inventory may be returned as noted for U.S. and
Canadian dealers.
For questions, U.S. and Canadian dealers, contact the Warranty Campaigns Department via Web inquiry at
DTNAConnect.com/WSC, or the Customer Assistance Center at (800) 385-4357, if you have any questions or
need additional information. Export distributors submit a Web inquiry or contact your International Service
Manager.

Page 2

Daimler Trucks
North America LLC

Field Service Campaign

June 2020
SF606A

Copy of Notice to Owners
Subject: Agility 8.0L Engine Calibration Updates
Daimler Trucks North America LLC (DTNA), on behalf of its subsidiary, Freightliner Custom Chassis, is initiating
Field Service Campaign SF606A to modify specific model years 2012-2018 Freightliner Custom Chassis B2
school bus chassis and S2 shuttle bus and pick up and delivery chassis, manufactured January 27, 2012,
through April 6, 2018.
On certain vehicles, an erroneous fault code setting and malfunction indicator light (MIL) illumination may occur.
The engine controller software will be updated.
Please contact an authorized Daimler Trucks North America dealer to arrange to have the campaign performed
and to ensure that parts are available at the dealership. To locate an authorized dealer, go to
Daimler-TrucksNorthAmerica.com/Contact-Us/. Scroll down to “Locate a Dealer,” and select the appropriate
brand. The campaign will take approximately one half hour and will be performed at no charge to you.
This Field Service Campaign will terminate on June 30, 2021. Please make sure the campaign is completed
prior to this date. Work completed after this date will be done at the customer’s expense.
As stated in the terms of your express limited warranty, Daimler Trucks North America LLC will not pay for any
damage caused by failure to properly maintain your vehicle. Daimler Trucks North America LLC considers the
work necessary under this campaign to be proper maintenance and will, therefore, not pay for any damage to
your vehicle caused by your failure to have the repairs that are the subject of this campaign performed in a
reasonable time.
Contact the Warranty Campaigns Department at (800) 547-0712, from 7 a.m. to 4 p.m. Pacific Time, Monday
through Friday, e-mail address [email protected], or the Customer Assistance Center
at (800) 385-4357, if you have any questions or need additional information.

WARRANTY CAMPAIGNS DEPARTMENT
Enclosure

Page 3

Daimler Trucks
North America LLC

Field Service Campaign

June 2020
SF606

Work Instructions
Subject: Agility 8.0L Engine Calibration Updates
Models Affected: Specific model years 2012-2018 Freightliner
Custom Chassis B2 school bus chassis and S2 shuttle bus and
pick up and delivery chassis, manufactured January 27, 2012,
through April 6, 2018.
REVISION: The work instructions have been updated and a new contact phone number for Agility with business
hours has been provided.

Agility Program Installer
IMPORTANT: Agility will charge a fee for each license code. Technicians should have a credit card or purchase
order available when they call Agility. The code can only be used for one vehicle identification number (VIN) and
it is time sensitive. The license expires approximately one hour after it is issued. Technicians should perform the
update as soon they receive the license. If the work can not be completed in the one hour time-frame, the technician must notify the agent when requesting the license.
If this is the first time installing or using this software, make certain that your user admin rights are set to allow
you to run this update. See the ’Opening Agility Service Link’ section for details to verify if your user rights are
sufficient.
1.

Inspect the base label (Form WAR259) for a campaign completion sticker for SF606 (Form WAR261). If a
sticker is present for campaign SF606, no work is needed. If there is no sticker, proceed with the steps
below.

2.

Park the vehicle on a level surface, shut down the engine, and apply the parking brake. Chock the tires.

IMPORTANT: An internet connection is required throughout the entire engine controller calibration update.
3.

Go to www.DTNAConnect.com

4.

In the upper right-hand corner, select the menu icon. See Fig. 1, ref. A.

A

B
C

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A. Select the menu icon.

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B. Select ’Support.’

C. Select ’Download Center.’

Fig. 1, DTNAConnect Screen

5.

Select ’Support,’ then select ’Download Center.’ See Fig. 1 ref. B and ref. C.

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Daimler Trucks
North America LLC

Field Service Campaign

June 2020
SF606

6.

A list will appear on the screen. Select ’8.0L LPG Engine Calibration Update.’ See Fig. 2.

7.

Select the Agility Service Link shown in Fig. 3. Select ’Run’ to install in the program software. See Fig. 4.

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Fig. 3, Selecting the Agility Service Link

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Fig. 2, Selecting 8.0L LPG Engine Calibration Update

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Fig. 4, Selecting Run

8.

An ’Agility Service Link Setup’ window will appear. Select ’Next’ as shown in Fig. 5.

9.

A license agreement window will open. Read the license agreement, then select the ’I Agree’ box. See
Fig. 6.

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Fig. 5, Agility Service Link Setup Window

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Fig. 6, Accepting the License Agreement

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Daimler Trucks
North America LLC

Field Service Campaign

June 2020
SF606

10.

A window will appear to choose the install location for the program software. The program software installation will default to C:\Program Files\(x86). It is recommended that you allow it to install in the default directory. If another directory is used, make sure to note the location where the program is installed. Select
’Install.’ See Fig. 7.

11.

A window will appear to complete the Agility Service Link setup. Select ’Finish,’ as shown in Fig. 8.

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Fig. 7, Installation Location Window

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The box to ’Install Kvaser Drivers’ will automatically be checked; select ’Finish.’
Fig. 8, Completing Agility Service Link Setup Window

12.

The Kvaser drivers will now be installed. Select ’Next’ in the Kvaser CAN Drivers WHCP Setup window.
See Fig. 9.

13.

The ’Release Notes’ window will appear. Select ’Next’ as shown in Fig. 10.

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Fig. 9, Kvaser CAN Drivers WHCP Setup Window

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Fig. 10, Release Notes Window

Daimler Trucks
North America LLC

Field Service Campaign

June 2020
SF606

14.