NHTSA ID Number: 10177580
Manufacturer Communication Number: L-SB-0014-18 Rev
TSB/Document Date: 2020-07-27
Summary
TSB: The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost. Once the system is reset, all previously registered keys will be erased and can never be reused. Another feature, Add/Remove Key, is also available. Once a key is removed, it can never be reused.
L-SB-0014-18
Rev2
April 20, 2018
Smart Key Immobilizer Reset and Add/Remove Key
Service
Category
Vehicle Interior
Section
Theft Deterrent/Keyless Entry
Market USA
Applicability
YEAR(S)
MODEL(S)
2021
ES 250
2019 - 2021
ES300H, ES350, UX200,
UX250H
2018 - 2021
LS500, LS500H
ADDITIONAL INFORMATION
REVISION NOTICE
June 03, 2020 Rev2:
Applicability has been updated to include 2021 model year ES 250, ES 300h, ES 350, UX 200,
UX 250h, LS 500, and LS 500h vehicles.
The Required Tools & Equipment section has been updated.
June 17, 2019 Rev1:
Applicability has been updated to include 2019 model year ES 300h, ES 350, LS 500, LS 500h,
UX 200, and UX 250h and 2020 model year Lexus
vehicles.
Any previous printed versions of this bulletin should be discarded.
Introduction
The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all
master keys are lost. Once the system is reset, all previously registered keys will be erased
and can never be reused. Another feature, Add/Remove Key, is also available. Once a key is
removed, it can never be reused.
Follow the procedures in this bulletin to reset a vehicle Immobilizer or Smart Key system and to
add and/or remove a key.
NOTICE
When performing a Smart Code Reset, ALL registered keys are erased and CANNOT be used
again on ANY vehicle. For Undesignated Key Permanent Erasure utility, ONLY the keys that are
NOT present will be removed. ANY keys that are NOT present can never be reused.
© 2020 Lexus, a division of Toyota Motor Sales, USA
Page 1 of 36
L-SB-0014-18
Rev2
April 20, 2018
Page 2 of 36
Smart Key Immobilizer Reset and Add/Remove Key
Warranty Information
OP CODE
DESCRIPTION
TIME
OFP
T1
T2
N/A
Not Applicable to Warranty
–
–
–
–
Required Tools & Equipment
REQUIRED EQUIPMENT
SUPPLIER
PART NUMBER
Techstream ADVi*
QTY
TSADVUNIT
Techstream 2.0
TS2UNIT
ADE
1
Techstream Lite
TSLITEPDLR01
Techstream Lite (Green Cable)
TSLP2DLR01
*Essential SST.
NOTE
Only ONE of the Techstream units listed above is required.
Software version 15.00.028 or later is required.
Additional Techstream units may be ordered by calling Approved Dealer Equipment (ADE)
at 1-800-368-6787.
SPECIAL SERVICE TOOLS (SST)
PART NUMBER
QTY
Battery Diagnostic Tool*
DCA-8000P T
1
*Essential SST.
NOTE
Additional SSTs may be ordered by calling 1-800-933-8335.
© 2020 Lexus, a division of Toyota Motor Sales, USA
L-SB-0014-18
Rev2
April 20, 2018
Page 3 of 36
Smart Key Immobilizer Reset and Add/Remove Key
Symptom Chart
SYMPTOM
ACTION
PROCEDURE
PG.
Lost ALL Keys
Delete ALL Keys
Immobilizer Reset
6
Add NEW Keys to Vehicle
Add More Than One
New Key if Performed
Post Immobilizer Reset
Smart Code Registration
23
Key(s) is (are) Lost or
Stolen and/or Request to
Remove ANY Key NOT
Present From the Vehicle
Delete One or More Keys,
NOT ALL Keys
Undesignated Key Permanent Erasure
30
NOTE
If ALL keys are lost, refer to the applicable Repair Manual and follow the process for establishing
communication. It may also be necessary to maintain communication during the entire procedure by
actions such as pushing the doorjamb courtesy switch or flashing the high beams. Do NOT cycle the
engine switch to keep the ECU awake.
Procedures
Security Authorization for the Reset Pass-code ........................................................................ 4
Reset Approval Request (TIS Pre-approval) ............................................................................. 6
Opening Smart Access in Techstream ...................................................................................... 7
Pre-approved Immobilizer Reset ............................................................................................. 10
Manager Approval .................................................................................................................. 15
Approved Immobilizer Reset .................................................................................................. 16
Smart Code Registration......................................................................................................... 23
Undesignated Key Permanent Erasure ................................................................................... 30
© 2020 Lexus, a division of Toyota Motor Sales, USA
L-SB-0014-18
Rev2
April 20, 2018
Page 4 of 36
Smart Key Immobilizer Reset and Add/Remove Key
Security Authorization for the Reset Pass-code
Improved security measures have been implemented in TIS and additional parameters are
obtained from the vehicle during Immobilizer Reset. A secondary approval by dealer management
is required each time an Immobilizer or Smart Key Reset is performed.
Please review the following flowchart and become familiar with the options outlined BEFORE
attempting a reset.
Figure 1. Immobilizer Reset Process
© 2020 Lexus, a division of Toyota Motor Sales, USA
L-SB-0014-18
Rev2
April 20, 2018
Page 5 of 36
Smart Key Immobilizer Reset and Add/Remove Key
Security Authorization for the Reset Pass-code (continued)
Key Points:
The reset request can be submitted from Techstream in the vehicle or on TIS BEFORE the
vehicle is available.
A single management approval can be used multiple times for the same VIN until the vehicle
repair is complete.
Each reset attempt for the same VIN will generate a NEW seed number and a
unique passcode.
The request and approval hand-off between the technician and management is completed on
the TIS home page inbox, accessed at each individual’s location (Techstream, office, etc.).
Main Steps:
1. Obtain Authorization
A. Technician Reset Approval Request
B. Manager Access TIS Inbox Message and Approval
2. Perform Reset Via Techstream
A. Access Approval TIS Inbox Message
B. Perform Reset at Vehicle
Variations:
1. Pre-approval BEFORE Vehicle is Accessed (per Main Steps)
2. Request and Receive Approval From Techstream AFTER Entering the Reset Utility
3. Repeated Reset Attempts With Techstream by Accessing the Single Approval File
Approving Managers:
Once the Pass-Code Request form is completed, an approval request will be sent to ALL
approving managers. Dealership personnel with the following job titles in Staffmaster are granted
passcode approval capability: Dealer Principal, General Manager, Service Manager, Service
Director, Service/Parts Director, Parts Manager, Parts Director, Customer Relations Manager,
Customer Satisfaction Manager, Shop Foreman, Diagnostic Specialist, Team Leader.
Each dealer MUST have AT LEAST two enrolled managers to access ANY passcodes.
Please review the Techstream and TIS screenshots in this bulletin to become familiar with the
management authorization process flow.
© 2020 Lexus, a division of Toyota Motor Sales, USA
L-SB-0014-18
Rev2
April 20, 2018
Page 6 of 36
Smart Key Immobilizer Reset and Add/Remove Key
Reset Approval Request (TIS Pre-approval)
1. Open TIS – Diagnostics – Immobilizer Reset.
2. Log in using your password.
Figure 2.
3. Populate the boxes with the correct information. Then, read the Positive Identification Policy
and check the boxes once the indicated tasks are completed.
4. Select Next to continue.
Figure 3.
© 2020 Lexus, a division of Toyota Motor Sales, USA
L-SB-0014-18
Rev2
April 20, 2018
Page 7 of 36
Smart Key Immobilizer Reset and Add/Remove Key
Reset Approval Request (TIS Pre-approval) (continued)
5. AFTER two or more managers are selected, select Submit.
NOTE
It is required to select AT LEAST two managers.
Each request MUST receive approval by one manager.
Figure 4.
Opening Smart Access in Techstream
Please review the Techstream and TIS screenshots in this bulletin.
NOTE
If ALL keys are lost, refer to the applicable Repair Manual and follow the process for establishing
communication. It may also be necessary to maintain communication during the entire procedure by
actions such as pushing the doorjamb courtesy switch or flashing the high beams. Do NOT cycle the
engine switch to keep the ECU awake.
© 2020 Lexus, a division of Toyota Motor Sales, USA
L-SB-0014-18
Rev2
April 20, 2018
Page 8 of 36
Smart Key Immobilizer Reset and Add/Remove Key
Opening Smart Access in Techstream (continued)
1. Connect Techstream to the vehicle.
If the ignition CANNOT be turned on or the information does NOT automatically populate,
choose the appropriate vehicle model and model year and enter the VIN in ALL capital letters.
NOTE
If the battery is low of charge, attaching a battery charger may be necessary to maintain battery
voltage during Immobilizer Reset.
The battery diagnostic tool MUST be used in Power Supply Mode to maintain battery voltage
at 13.5V while flash reprogramming the vehicle.
For details on how to use the battery diagnostic tool, refer to the DCA-8000 Instruction Manual
located at TIS – Diagnostics – Tools & Equipment – Battery Diagnostics.
Figure 5.
© 2020 Lexus, a division of Toyota Motor Sales, USA
L-SB-0014-18
Rev2
April 20, 2018
Smart Key Immobilizer Reset and Add/Remove Key
Opening Smart Access in Techstream (continued)
2. Select the Body Electrical tab, then select Smart Access.
Figure 6.
© 2020 Lexus, a division of Toyota Motor Sales, USA
Page 9 of 36
L-SB-0014-18
Rev2
April 20, 2018
Smart Key Immobilizer Reset and Add/Remove Key
Pre-approved Immobilizer Reset
Please review the Techstream and TIS screenshots in this bulletin.
1. Select Smart Code Reset.
Figure 7.
© 2020 Lexus, a division of Toyota Motor Sales, USA
Page 10 of 36
L-SB-0014-18
Rev2
April 20, 2018
Smart Key Immobilizer Reset and Add/Remove Key
Pre-approved Immobilizer Reset (continued)
2. Read the warning, check I agree, then
select Next.
Figure 8.
3. Open the driver’s door, check
I understand, then select Next.
Figure 9.
© 2020 Lexus, a division of Toyota Motor Sales, USA
Page 11 of 36
L-SB-0014-18
Rev2
April 20, 2018
Page 12 of 36
Smart Key Immobilizer Reset and Add/Remove Key
Pre-approved Immobilizer Reset (continued)
4. Select Get Pass-Code.
Figure 10.
5. Copy may be selected to copy the seed
number to the computer’s clipboard.
Select Send to open a link to TIS.
Figure 11.
NOTE
If the management approval file for this VIN exists in your TIS inbox, do NOT follow the next three
steps to resubmit a request. Go to the Approved Immobilizer Reset section on pg. 16.
If management approval is already received, open the approval file in your TIS inbox and enter the
most recent seed number to get the passcode.
© 2020 Lexus, a division of Toyota Motor Sales, USA
L-SB-0014-18
Rev2
April 20, 2018
Smart Key Immobilizer Reset and Add/Remove Key
Pre-approved Immobilizer Reset (continued)
6. Make sure the Immobilizer Reset tab
is selected.
Figure 12.
7. Enter the password and click Login.
8. Fill in the required information, then select Next.
Figure 13.
© 2020 Lexus, a division of Toyota Motor Sales, USA
Page 13 of 36
L-SB-0014-18
Rev2
April 20, 2018
Page 14 of 36
Smart Key Immobilizer Reset and Add/Remove Key
Pre-approved Immobilizer Reset (continued)
9. AFTER two or more managers are selected, select Submit.
NOTE
It is required to select AT LEAST two managers.
Each request MUST receive approval from one manager.
Figure 14.
10. After manager approval is received, go to the Approved Immobilizer Reset section on pg. 16.
© 2020 Lexus, a division of Toyota Motor Sales, USA
L-SB-0014-18
Rev2
April 20, 2018
Smart Key Immobilizer Reset and Add/Remove Key
Manager Approval
Please reference the TIS screenshots in this bulletin.
1. AFTER the request is submitted, one of the
authorized dealer managers will locate the
technician’s request in their TIS home
page inbox.
Figure 15.
2. Select the title to open the request.
3. Read the Request Approval Policy, then
check the boxes AFTER the indicated tasks
are completed.
Figure 16.
4. Select Approve to send the approval to
the technician.
© 2020 Lexus, a division of Toyota Motor Sales, USA
Page 15 of 36
L-SB-0014-18
Rev2
April 20, 2018
Smart Key Immobilizer Reset and Add/Remove Key
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TSB/Document ID: L-SB-0014-18 Rev
Replacement Service Bulletin Number:
MFR Communication Date: 2020-06-03
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM:SOFTWARE
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