NHTSA ID Number: 10177580
Manufacturer Communication Number: L-SB-0014-18 Rev
TSB/Document Date: 2020-07-27
Summary
TSB: The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost. Once the system is reset, all previously registered keys will be erased and can never be reused. Another feature, Add/Remove Key, is also available. Once a key is removed, it can never be reused.
Approved Immobilizer Reset
Please reference the Techstream and TIS screenshots in this bulletin.
1. AFTER approval is received by
management, open the TIS inbox and
locate the Immobilizer Reset Request.
Figure 17.
2. Select the title to open the approval.
NOTE
It is recommended to retrieve the
passcode from the Techstream connected
to the vehicle as the seed number and
passcode work together.
AFTER approval is received by
management, multiple resets can be
performed for a single VIN. Each attempt
will create a NEW seed number and
resultant passcode.
3. Select the Immobilizer Reset link.
Figure 18.
© 2020 Lexus
, a division of Toyota Motor Sales, USA
Page 16 of 36
L-SB-0014-18
Rev2
April 20, 2018
Page 17 of 36
Smart Key Immobilizer Reset and Add/Remove Key
Approved Immobilizer Reset (continued)
4. Make sure the Immobilizer Reset tab
is selected.
Figure 19.
5. Enter the password and select Login.
6. Enter the Techstream software version and paste the seed number from Techstream.
7. Select Next.
Figure 20.
© 2020 Lexus, a division of Toyota Motor Sales, USA
L-SB-0014-18
Rev2
April 20, 2018
Smart Key Immobilizer Reset and Add/Remove Key
Approved Immobilizer Reset (continued)
8. Retrieve the passcode in the
location shown.
Figure 21.
NOTE
Do NOT resubmit another approval for this
vehicle if the file from management has
been received in TIS and it shows the
approval status for the given VIN.
Open the approval file and enter a NEW
seed number to get the unique passcode
for each attempt.
9. AFTER retrieving the passcode,
copy and paste it (with NO additional blank
spaces) into the Pass-Code Number box
and select Next.
Figure 22.
NOTE
AFTER selecting Next, another passcode will
be requested.
© 2020 Lexus, a division of Toyota Motor Sales, USA
Page 18 of 36
L-SB-0014-18
Rev2
April 20, 2018
Smart Key Immobilizer Reset and Add/Remove Key
Approved Immobilizer Reset (continued)
10. Select Get Pass-Code.
Figure 23.
11. Select Send to open a link to TIS.
Figure 24.
© 2020 Lexus, a division of Toyota Motor Sales, USA
Page 19 of 36
L-SB-0014-18
Rev2
April 20, 2018
Page 20 of 36
Smart Key Immobilizer Reset and Add/Remove Key
Approved Immobilizer Reset (continued)
12. Enter the password in the Add/Remove Key
tab and select Login.
Figure 25.
NOTE
Make sure the Add/Remove Key tab
is selected.
13. AFTER the boxes are filled in with the information from the previous Techstream screen,
select Submit.
Figure 26.
© 2020 Lexus, a division of Toyota Motor Sales, USA
L-SB-0014-18
Rev2
April 20, 2018
Smart Key Immobilizer Reset and Add/Remove Key
Approved Immobilizer Reset (continued)
14. The bolded passcode can be copied and
pasted back into Techstream.
Figure 27.
15. Copy and paste the number (with no
additional spaces) into the Pass-Code
Number box and select Next.
Figure 28.
© 2020 Lexus, a division of Toyota Motor Sales, USA
Page 21 of 36
L-SB-0014-18
Rev2
April 20, 2018
Smart Key Immobilizer Reset and Add/Remove Key
Approved Immobilizer Reset (continued)
16. AFTER a confirmation message pops up, select Yes.
Figure 29.
Figure 30.
17. Smart Code Registration may now be used
to register Smart Keys.
Figure 31.
18. Select Exit.
© 2020 Lexus, a division of Toyota Motor Sales, USA
Page 22 of 36
L-SB-0014-18
Rev2
April 20, 2018
Smart Key Immobilizer Reset and Add/Remove Key
Smart Code Registration
Please reference the Techstream and TIS screenshots in this bulletin.
1. Select Smart Code Registration.
Figure 32.
© 2020 Lexus, a division of Toyota Motor Sales, USA
Page 23 of 36
L-SB-0014-18
Rev2
April 20, 2018
Smart Key Immobilizer Reset and Add/Remove Key
Smart Code Registration (continued)
2. Read the instructions, check each item, and
select Next.
Figure 33.
3. Select Get Pass-Code.
Figure 34.
© 2020 Lexus, a division of Toyota Motor Sales, USA
Page 24 of 36
L-SB-0014-18
Rev2
April 20, 2018
Smart Key Immobilizer Reset and Add/Remove Key
Smart Code Registration (continued)
4. Select Send to open a link to TIS.
Figure 35.
5. Make sure the Add/Remove Key tab
is selected.
Figure 36.
6. Enter the password and select Login.
© 2020 Lexus, a division of Toyota Motor Sales, USA
Page 25 of 36
L-SB-0014-18
Rev2
April 20, 2018
Smart Key Immobilizer Reset and Add/Remove Key
Smart Code Registration (continued)
7. Make sure each text box is populated with
the correct information from the previous
Techstream screen.
Figure 37.
8. Select Submit.
9. The bolded passcode may be copied and
pasted back into Techstream.
Figure 38.
© 2020 Lexus, a division of Toyota Motor Sales, USA
Page 26 of 36
L-SB-0014-18
Rev2
April 20, 2018
Smart Key Immobilizer Reset and Add/Remove Key
Smart Code Registration (continued)
10. Copy and paste the number (with no
additional spaces) into the Pass-Code
Number box and select Next.
Figure 39.
11. Make sure there is enough room for
additional key codes. The white box
outlined in red shows the number of
available spaces to add this session’s
NEW key(s).
Figure 40.
12. AFTER confirmation of step 11, select Next.
© 2020 Lexus, a division of Toyota Motor Sales, USA
Page 27 of 36
L-SB-0014-18
Rev2
April 20, 2018
Smart Key Immobilizer Reset and Add/Remove Key
Smart Code Registration (continued)
13. Place the currently registered key and
the NEW unregistered key(s) outside
the vehicle.
Figure 41.
14. BEFORE the procedure begins, bring the
registered key into the vehicle.
15. Select Next.
16. Touch the ignition switch with the
registered key.
Figure 42.
17. Select Pre-Start CHK to review the
registration process.
NOTE
Pre-Start CHK MUST be selected BEFORE
continuing to the next step.
© 2020 Lexus, a division of Toyota Motor Sales, USA
Page 28 of 36
L-SB-0014-18
Rev2
April 20, 2018
Smart Key Immobilizer Reset and Add/Remove Key
Smart Code Registration (continued)
18. AFTER the Pre-Start CHK is reviewed,
close it and select Start.
Figure 43.
19. Touch the ignition switch with the NEW key.
The vehicle will beep twice AFTER each
key is registered.
Figure 44.
NOTE
If adding keys AFTER performing an
immobilizer reset, multiple keys can be added
at a time. The vehicle will beep once each
time a NEW key is registered. Repeat this
step until ALL NEW keys are registered.
20. Function-check the keys by pressing the
buttons (lock/unlock/panic/trunk) and make
sure the vehicle will start with the key.
Figure 45.
21. Select Next to restart the process to add
another key.
22. Select Exit to close the utility.
© 2020 Lexus, a division of Toyota Motor Sales, USA
Page 29 of 36
L-SB-0014-18
Rev2
April 20, 2018
Smart Key Immobilizer Reset and Add/Remove Key
Undesignated Key Permanent Erasure
Please reference the Techstream and TIS screenshots in this bulletin.
1. Select Undesignated Key Permanent Erasure.
NOTE
Make sure ALL keys to be reused are present.
Figure 46.
© 2020 Lexus, a division of Toyota Motor Sales, USA
Page 30 of 36
L-SB-0014-18
Rev2
April 20, 2018
Smart Key Immobilizer Reset and Add/Remove Key
Undesignated Key Permanent Erasure (continued)
2. Read the warning message BEFORE
continuing. The keys that are NOT present
in this procedure will be permanently
erased from the vehicle. Erased keys will
NOT be functional on this, or ANY vehicle.
Figure 47.
3. Select Next.
4. Input the number of customer keys that
are present and select Next.
Figure 48.
© 2020 Lexus, a division of Toyota Motor Sales, USA
Page 31 of 36
L-SB-0014-18
Rev2
April 20, 2018
Smart Key Immobilizer Reset and Add/Remove Key
Undesignated Key Permanent Erasure (continued)
5. The customer keys listed will NOT be
erased during the procedure. Confirm
the numbers of keys to be kept, then
select Next.
Figure 49.
6. Confirm that ONLY the keys touched to the
ignition are to be kept. ALL other keys NOT
touched to the ignition will be deleted and
CANNOT be reused on ANY vehicle.
Figure 50.
7. Check I agree, then select Next.
© 2020 Lexus, a division of Toyota Motor Sales, USA
Page 32 of 36
L-SB-0014-18
Rev2
April 20, 2018
Smart Key Immobilizer Reset and Add/Remove Key
Undesignated Key Permanent Erasure (continued)
8. Select Get Pass-Code.
Figure 51.
9. Select Send to open a link to TIS.
Figure 52.
© 2020 Lexus, a division of Toyota Motor Sales, USA
Page 33 of 36
L-SB-0014-18
Rev2
April 20, 2018
Smart Key Immobilizer Reset and Add/Remove Key
Undesignated Key Permanent Erasure (continued)
10. Make sure the Add/Remove Key tab
is selected.
Figure 53.
11. Enter the password and select Login.
12. Make sure each text box is populated
with the correct information from the
previous screen.
Figure 54.
13. Select Submit.
© 2020 Lexus, a division of Toyota Motor Sales, USA
Page 34 of 36
L-SB-0014-18
Rev2
April 20, 2018
Smart Key Immobilizer Reset and Add/Remove Key
Undesignated Key Permanent Erasure (continued)
14. The bolded passcode may be copied and
pasted back into Techstream.
Figure 55.
15. Copy and paste the number into the
Pass-Code Number text box.
Figure 56.
16. Select Next.
© 2020 Lexus, a division of Toyota Motor Sales, USA
Page 35 of 36
L-SB-0014-18
Rev2
April 20, 2018
Smart Key Immobilizer Reset and Add/Remove Key
Undesignated Key Permanent Erasure (continued)
17. One at a time, touch the keys to the ignition
switch. The vehicle will beep once per key.
Figure 57.
18. Once ALL keys have touched the ignition
switch, select Delete to permanently
remove ALL keys that did NOT touch the
ignition switch.
NOTE
There is a 30-second timer for this procedure.
19. Undesignated Key Permanent Erasure is
now complete. The keys that were NOT
touched to the ignition will no longer work
on ANY vehicle.
Figure 58.
20. Select Exit.
© 2020 Lexus, a division of Toyota Motor Sales, USA
Page 36 of 36
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TSB/Document ID: L-SB-0014-18 Rev
Replacement Service Bulletin Number:
MFR Communication Date: 2020-06-03
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM:SOFTWARE
MFR Component System:
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