CAMPAIGN
BULLETIN

QUALITY ACTION

Audio Visual (AV) Control Unit Screen
Reference: PC741
Date: June 10, 2020

Attention: Dealer Principal, Sales, Service & Parts Managers

REVISED June 10, 2020
Please discard earlier versions of this bulletin.
The announcement from June 4, 2020 has been revised to include the following:
 Nissan continues to work with our supplier to accelerate part availability
 A manual ordering process has been established for order priority
Affected
Models/Years:
MY2020 Titan (A61)

Affected
Population:

Dealer
Inventory:

SERVICE COMM
Activation date:

Stop Sale
In Effect

NA

1,389

May 19, 2020

YES

*****Dealer Announcement*****
Nissan is committed to a high level of customer service and satisfaction. Occasionally, this
commitment requires Nissan to place certain vehicles on temporary Quality Assurance (QA)
Hold to ensure that these vehicles, as delivered to our customers, meet our exacting
standards and our customers’ expectations.
Nissan is now escalating this temporary hold to a quality action, which requires replacement
of the A/V Control Units on 1,389 specific MY2020 Titan vehicles before they are sold and
delivered. Due to a supplier issue that has since been resolved, the audio/IT screen on the
head unit of the subject vehicles may delaminate.
*****What Dealers Should Do*****
1. Verify if vehicles are affected by this quality hold using Service Comm or DBS National
Service History – Open Campaign I.D. PC741
 New vehicles in dealer inventory can also be identified by using DBS (Sales-> Vehicle
Inventory, and filter by Open Campaign).
 Refer to NPSB 15-460 for additional information
 Some vehicles may still be in transit. Please continue to check newly
arriving inventory for QA Hold applicability.
2. Please do not drive, sell, loan, or trade the specific MY2020 Titan vehicles in dealer
inventory subject to this Quality Action. Instructions for replacing the A/V Control Unit
are included with this announcement.
3. Parts ordering instructions:
 Do not place a parts order for vehicles affected by this quality action
 For VINs subject to PC741, use the attached order form to obtain parts
 Orders must be accompanied by a buyers order for the affected VIN
 Parts will be released in the order they are received; subject to
availability

PC741 | REVISION 2

o
o


Currently, we only have a limited supply of 25915-9FV2D.
Parts managers will receive a weekly update on Friday for parts
in the queue that have not been released.

Service parts for retailed vehicles requiring repairs can be ordered normally.
These parts are currently subject to back order and will be released as parts
become available.
 Do not place service part orders for VINs subject to PC741

Thank you for your prompt attention to this matter.

*** Scroll down for Sold Unit Order Form and Repair Instructions ***

PC741 | REVISION 2

PC741 Sold Unit Parts Order From

PC741 Sold Unit Parts Order Form

Contact E-mail

Date:

Dealer Code:

Contact Name:
VIN

Please Select
Required part

25915-9FV2D
2591A-9FV0D

Customer First
Name
Customer Last
Name
Repair Order
Number
Vehicle Delivery
Date

Submit the part order form to:
campaignannouncements@nissan-usa.com
1.
2.
3.
4.

Orders will be placed at 2 P.M. central time M-F.
Attach a copy of the buyer's order to their Email.
PC741 applicability will be confirmed.
Order forms received for VINs not affected by PC741or orders submitted without
a buyers order will be deleted.

PC741 - 2020 – TITAN
AUDIO UNIT REPLACEMENT
SERVICE PROCEDURE:
IMPORTANT: Follow all warnings, cautions, and notes in the Electronic Service
Manual (ESM)
Repair Overview:
A. Read and save the VIN (Pages 1-2)
B. Read and document current configuration data (Pages 3-5)
C. Replace the AV control unit (Page 5)
D. Reprogram the AV control unit (Pages 6-12)
E. Configure the AV control unit (Pages 13-14)
F. Write the VIN to the AV control unit (Pages 14-15)
Read and Save VIN
1. Connect VI2 to the OBD2 port in the vehicle.



Open CONSULT III+ (C3+) program
Turn the ignition ON

2. Select Diagnosis (One System).
(Figure 1)

Figure 1

3. Select MULTI AV. (Figure 2)

Figure 2
1/16

4. Select Work support. (Figure 3)


Select Save VIN DATA (Figure 3)



Select Start (Figure 3)

Figure 3

5. Select Start. (Figure 4)

Figure 4

6. Wait for Current Status to show
completed, then select End. (Figure 5)


Select Home (Figure 5)

Figure 5

2/16

Read and Document Audio Unit Configuation Data

7. Select Re/programming,
Configuration. (Figure 6)

Figure 6

8. Review Precautions. (Figure 7)
• Check the Confirmed Instructions
box
• Select Next

Figure 7

9. Perform Automatic VIN selection.
(Figure 8)

Figure 8

3/16

XXXXXXXXXX

10. Confirm VIN, Model, and year are
correct. (Figure 9)
 Select Confirm

Titan

Figure 9

11. Confirm VIN. (Figure 10)
 Select Confirm

Figure 10

12. Locate and select MULTI AV from the
systems list. (Figure 11)

Figure 11

4/16

13. Select Before ECU Replacement in
the Vehicle Configuration section.
(Figure 12)

Do NOT select this option.

Figure 12

Home

14. Write down BOTH pages of
configuration settings on your repair
order. (Figure 13)


Configuration
settings

Select Home at the top of the screen

NOTE:
Configuration information can be printed
by selecting Print at the RH lower side of
the screen. (Figure 13)

Print

Toggle to
next page

Figure 13
Replace the Audio unit
15. Replace the audio unit.


Refer to the ESM for audio unit replacement:
 Navigation with Amplifier - DRIVER INFORMATION & MULTIMEDIA AUDIO, VISUAL & NAVIGATION SYSTEM - NAVIGATION WITH AMPLIFIER REMOVAL AND INSTALLATION - AV CONTROL UNIT- REMOVAL AND
INSTALLATION
 Navigation without amplifier - DRIVER INFORMATION & MULTIMEDIA AUDIO, VISUAL & NAVIGATION SYSTEM - NAVIGATION WITHOUT
AMPLIFIER - REMOVAL AND INSTALLATION - AV CONTROL UNIT REMOVAL AND INSTALLATION
 Display audio - DRIVER INFORMATION & MULTIMEDIA - AUDIO, VISUAL
& NAVIGATION SYSTEM - DISPLAY AUDIO - REMOVAL AND INSTALLATION
- AV CONTROL UNIT - REMOVAL AND INSTALLATION

5/16

Program New Audio Unit

16. Select Re/programming,
Configuration. (Figure 14)

Figure 14

17. Review Precaution. (Figure 15)
• Check the Confirmed Instructions
box
• Select Next

Figure 15

18. Perform Automatic VIN selection.
(Figure 16)

Figure 16
6/16

XXXXXXXXXX

19. Confirm VIN, Model, and year are
correct. (Figure 17)


Titan

Select Confirm

Figure 17

20. Confirm VIN is correct and select
Confirm. (Figure 18)

Figure 18

21. If a saved operation is displayed,
similar to Figure 19, select Other
Operations.


xxxxxxxxxxxxx
xxx

If no saved operations are present