You must make an appointment with the repair facility at least two weeks in advance of the actual
repair in order for the repair facility to order and receive the certified emission label to complete
this Field Service Campaign. Failure to provide advance notification to the repair facility may
result in a delayed repair.
This service will be completed for you at no charge, prior to March 13, 2021, under the provisions of this
notice.
We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your
continued satisfaction with our products.
DETROIT WARRANTY CAMPAIGNS DEPARTMENT
Enclosure

Daimler Trucks
North America LLC

Field Service Campaign

March 2020
D20M4 Rev

Work Instructions
Subject: GHG17 DETROITTM DD13® Software Reprogramming and Emission Label Replacement
for Motor Coach Industries, Inc. (MCI®)
Models Affected: DD13 Engines in MCI® Applications

IMPORTANT: Owners of vehicles have been instructed to contact the dealership in advance to have the Emission
Certification Label ordered so it will be available when they arrive for the campaign. See Certified Emission Label
Ordering Instructions starting on page 15.

Corrective Procedure
1. Apply the parking brake, chock the wheels, and perform any other applicable safety steps.
2. Begin the process by connecting DiagnosticLink® version 8.11 with Service Pack 1 (or higher
versions) to the vehicle. Make sure that all the powertrain modules (ACM, CPC, and MCM)
are connected.

NOTICE:
BEFORE you begin reprogramming, make sure the VIN is correct in all
modules (ACM, CPC, and MCM). If the VIN is not correct in all modules, you
will get an error message when attempting to reprogram.
3. Make sure the VIN is correct in all modules (ACM, CPC, and MCM) by looking at the
“Identification” screen in DiagnosticLink®. If the VIN is not correct in all modules, you can
correct the VIN under the Actions drop-down menu in DiagnosticLink® by selecting the
“Check VIN Synchronization” item. Select “Start” from this panel and follow the prompts. You
will be prompted to cycle the key until the routine has completed. When synchronization is
complete, turn the key back on and continue with the download process.

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Daimler Trucks
North America LLC

Field Service Campaign

March 2020
D20M4 Rev

4. On the Identification screen, check the current MCM, ACM and CPC software versions.
Listed below are the MINIMUM software versions. See Figure 2 for an example of the
Identification screen.
a.
b.
c.

MCM Software Version 6.8.0.1
ACM Software Version 7.60.2.0
CPC Software Version R44_00_000A

Fig. 2, DiagnosticLink® Identification Screen (CPC/MCM)

5. Are the software levels for ALL powertrain modules equal to or higher than the
minimum software levels listed in step 4? All powertrain modules must meet the
MINIMUM requirements.
a) If less than the minimum software levels, proceed to step 6.
b) If greater than or equal to the minimum software levels, proceed to step 11.
6. Select the “Program Device” option along the left side of the DiagnosticLink® screen.

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Daimler Trucks
North America LLC

Field Service Campaign

March 2020
D20M4 Rev

7. Select the “Add” button in the upper right corner of the DiagnosticLink® screen and enter the
engine serial number. Then click the “Connect to Server” button in the bottom right corner of
the DiagnosticLink® screen. See Figure 3.

Fig. 3, Adding Engine Serial Number and Connecting to Server

8. Select “Next” after connecting to the server.
9. Update Device Software on all modules that need programming to meet the MINIMUM
software levels listed in step 4.
10. When programming is complete, click the “Finish” button and perform the following to allow
the modules to synchronize with each other:
a) Turn the vehicle ignition OFF, disconnect the USB Link at either the computer port
or vehicle diagnostic port, and wait one minute.
b) Turn the vehicle ignition ON and wait one minute.
c) Turn the vehicle ignition OFF and wait one minute.
d) Turn the vehicle ignition ON and wait one minute.
e) Reconnect the USB Link, reconnect DiagnosticLink® to the MCM, ACM, CPC, and
confirm the proper software levels.
11. Update the server by navigating to the Program Device tab and clicking the “Connect to
Server” button in the bottom right corner of the DiagnosticLink® screen.
Page 8

Daimler Trucks
North America LLC

Field Service Campaign

March 2020
D20M4 Rev

NOTE: SPN 3361/FMI 5 and/or SPN 4334/FMI 4 may set when the DEF dosing valve electrical
connector is disconnected. The fault code can be cleared using DiagnosticLink after the DEF
dosing valve electrical connector is reconnected.
12. Disconnect the DEF dosing unit electrical connector.

ENGINE EXHAUST
To avoid injury from inhaling engine exhaust, always operate the engine in a wellventilated area. Engine exhaust is toxic.

PERSONAL INJURY
Diesel engine exhaust and some of its constituents are known to the State of
California to cause cancer, birth defects, and other reproductive harm.
•
•
•

Always start and operate an engine in a well ventilated area.
If operating an engine in an enclosed area, vent the exhaust to the outside.
Do not modify or tamper with the exhaust system or emission control
system

PERSONAL INJURY
To avoid injury before starting and running the engine, ensure the vehicle is
parked on a level surface, parking brake is set, and the wheels are blocked.

HOT EXHAUST
During parked regeneration the exhaust gases will be extremely HOT and could
cause a fire if directed at combustible materials. The vehicle must be parked
outside.
13. With the dosing unit disconnected, start the engine and perform a parked regeneration. Let
the parked regeneration complete.

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Daimler Trucks
North America LLC

Field Service Campaign

March 2020
D20M4 Rev

14. Leave the dosing unit disconnected. Perform an additional parked regeneration
monitoring DPF outlet temperature and NOx conversion efficiency. Once DPF outlet
temperature reaches 520°C (968°F), verify that NOx conversion efficiency is less than
0.12 (12%). Allow the parked regeneration to complete.
a.
b.

If NOx conversion efficiency is less than 0.12 (12%), continue to step 15.
If NOx conversion efficiency is greater than 0.12 (12%) there may still be DEF
deposits inside the ATS. Leave the DEF dosing unit disconnected and repeat step
14.

Fig. 4, Parked Regeneration with DEF dosing unit disconnected

Note: NOx conversion efficiency will read 0.02550 until both NOx sensors are online.
This is a default value that should not be used for this step.
15. Once the parked regeneration has completed, turn the ignition OFF for five minutes to allow
the modules to disconnect.
16. Reconnect the DEF dosing unit electrical connector.
17. Turn the ignition ON and start the engine.

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Daimler Trucks
North America LLC

Field Service Campaign

March 2020
D20M4 Rev

18. Perform an SCR Efficiency Test and monitor ASL: NH3 LARMF compensation factor. See
figure 5. Does ASL: NH3 LARMF compensation factor reach 1.00 by the end of the test?
a) Yes; Go to step 19.
b) No; ASL: NH3 LARMF compensation factor should gradually increase during
the SCR Efficiency Test. If it does not reach 1.00 by the end of the test, repeat
step 18.

Fig. 5, ASL: NH3 LARMF compensation factor

Page 11

Daimler Trucks
North America LLC

Field Service Campaign

March 2020
D20M4 Rev

Important: ALL units in the campaign require label replacement. That includes units with test
emission labels and units with certified emission labels. See figure 6 for sample emission labels.
19. Remove and replace the emission label from the engine rocker cover based on the engine
serial number listing included with this Field Service Campaign. Note that the old label is
designed to come off in pieces during removal from the engine.

Fig. 6, Sample Emission Labels

Page 12

Daimler Trucks
North America LLC

Field Service Campaign

March 2020
D20M4 Rev

20. Fill out the attached Certified Emission Label Check Sheet and attach the pieces of the
old label to the check sheet. For verification, attach an image of the form with the
removed label to the claim in OWL. See figure 7.

Fig. 7, Certified Emission Label Check Sheet

21. Repairs are complete.

Page 13

Daimler Trucks
North America LLC

Field Service Campaign

March 2020
D20M4 Rev

Certified Emission Label Check Sheet
Detroit Diesel Corporation
I

, an employee of

hereby certify the following:
I certify that the Emission Label has been removed and replaced with a new Certified Emission Label for this serial
number.
VIN:
ESN:
COMPLETED
Qty
Remove Emission Label
Apply New Certified Emission
Label

check '√' box

1
1

Signature

Print Name

Date

Attach pieces of old
label here:

Attach image verification of the form and the removed label to the claim in Online Warranty Literature (OWL).

Page 14

Daimler Trucks
North America LLC

Field Service Campaign

March 2020
D20M4 Rev

Certified Emission Label Ordering Instructions
1. Navigate to the Order Center on DTNA Connect. See Figures 8 and 9 below.
Order Center - Clean Idle

Fig. 8, DTNA Connect

Fig. 9, Order Center

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Daimler Trucks
North America LLC

Field Service Campaign

March 2020
D20M4 Rev

Fig. 10, Emission Label Ordering Process

2. Click the “+” icon next to “Add a Clean Idle / Emission / Other Label.” See Figure 10.
3. Use the item drop-down menu and select “D20M4 Campaign Label.” See Figure 11.
NOTE: The price for the D20M4 Campaign Label should be $0.00.

Fig. 11, Emission Label Ordering Process

Page 16

Daimler Trucks
North America LLC

Field Service Campaign

March 2020
D20M4 Rev

4. Complete the “VIN” and “Original ESN” fields and select “Insert Item.” See Figure 12.

Fig. 12, Emission Label Ordering Process

5. Click “Next” to complete the ordering process. Once your request is submitted in the
Order Center, you will receive an email confirmation. Submitting follow-up requests will
create duplicate cases. Please call the DETROIT™ Customer Support Center CSC at
800-445-1980 or email [email protected] if you need to follow-up.

Page 17