Daimler Trucks
North America LLC

Field Service Campaign

March 2020
D20M4 Rev

Subject: GHG17 DETROITTM DD13® Software Reprogramming and Emission Label
Replacement for Motor Coach Industries, Inc. (MCI®) Revision 1
Models Affected: GHG17 DD13 Engines in MCI® Applications

General Information
Daimler Trucks North America LLC, on behalf of its DETROITTM Powertrain Division, is initiating Field
Service Campaign D20M4 to modify the vehicles mentioned above.
Certain DETROIT™ GHG17 DD13® engines installed in MCI® vehicles will require reprogramming to a
minimum of the software versions listed below.
•
•
•

MCM Software Version 6.8.0.1
ACM Software Version 7.60.2.0
CPC Software Version R44_00_000A

All affected units in this campaign will need their emission label replaced. This includes engines with test
emission labels AND engines with certified emission labels.
Updated software and certified emission labels became effective with GHG17 DD13® engines
manufactured after January 1, 2020. GHG17 DD13® engines manufactured before January 1, 2020, will
need the MCM, ACM, and CPC reprogrammed and the emission label replaced.
The updated software includes improvements for the following fault codes.
•
•
•
•

SPN: 3216/FMI 16: Selective Catalyst Reduction Inlet NOx Sensor - Drift High (MCM Only)
SPN: 520371/FMI 16: Selective Catalyst Reduction Closed Loop Control at Maximum Limit
(Multiples Sources)
SPN: 520372/FMI 14: Selective Catalyst Reduction Closed Loop Control at Maximum Limit
(Timeout)
SPN: 520372/FMI 16: Selective Catalyst Reduction Closed Loop Control at Maximum Limit

Depending on the level of the currently installed software, the update may also include improvements for
fault codes SPN 1636/FMI 16 and SPN 2659/FMI 0.
There are approximately 630 engines affected by this Field Service Campaign.

Work Instructions
Please refer to the attached work instructions.

Daimler Trucks
North America LLC

Field Service Campaign

March 2020
D20M4 Rev

Replacement Parts
Replacement parts are now available and can be obtained from the Order Center on DTNA Connect. Refer
to Certified Emission Label Ordering Instructions on page 15. All vehicles involved in this campaign
will require a replacement emission label. This includes units currently equipped with test emission
labels AND units equipped with certified emission labels.
Important: The Emission Certification Label must be ordered before the customer arrives to avoid
unnecessary downtime. Please allow 2 to 3 days for label shipment.

Fig. 1, Sample Emission Labels

Table 1 – Replacement Parts for D20M4
Campaign
Number
D20M4

Page 2

Part Number

Part Description

Qty per Kit

See Page 15 For
Ordering Instructions

Certified Emission Label

1

Daimler Trucks
North America LLC

Field Service Campaign

March 2020
D20M4 Rev

Removed Parts
The emission label is designed to be removed in pieces. After replacement, the removed label must be
attached to the certified emission label check sheet. Attach an image of the filled out check sheet, with the
removed label, to the warranty claim. Refer to Work Instructions for further direction.

Labor Allowance
NOTE: Reference Pages 13-14, "Work Instructions", Step 20. The "Certified Emission Label Check Sheet"
MUST BE ATTACHED to the claim in the Online Warranty Link (OWL) System.
Table 2 – Labor Allowance for D20M4
Procedure

Time Allowed
(hours)

SRT Number

Corrective Action

D20M4
No Reprogramming Required,
Install Emission Label,
Perform Regen (x2) and SCR Eff Test(s)

3.0 hours

996-F202A

12-Repair
Recall/Campaign

Reprogram MCM/CPC/ACM,
Install Emission label,
Perform Regen (x2) and SCR Eff Test(s)

3.6 Hours

996-F202B

12-Repair
Recall/Campaign

No Reprogramming Required With
Additional Regen,
Install Emission Label,
Perform Regen (x3) and SCR Eff Test(s)
Reprogram MCM/CPC/ACM
With Additional Regen,
Install Emission label,
Perform Regen (x3) and SCR Eff Test(s)

3.7 hours

996-F202C

12-Repair
Recall/Campaign

4.3 Hours

996-F202D

12-Repair
Recall/Campaign

Page 3

Daimler Trucks
North America LLC

Field Service Campaign

March 2020
D20M4 Rev

Claim Reimbursement
NOTE: Reference Pages 13-14, "Work Instructions", Step 20. The "Certified Emission Label Check Sheet"
MUST BE ATTACHED to the claim in the Online Warranty Link (OWL) System.
You will be reimbursed for your parts, labor, and handling (landed cost for Export Distributors) by submitting
your claim through the Warranty system within 30 days of completing this campaign. Please reference the
following information in OWL:

Claim Type
Campaign
(number with appropriate condition code)
Component Code
Cause Code
Primary Failed Part

Field Service Campaign
D20M4
044-003-286
A1-Campaign
DDC REPROGRAM1
Procedure A1

Use this operation if programming was NOT REQUIRED.
Labor Number

996-F202A
No Reprogramming Required,
Install Emission Label,
Perform Regen (x2) and SCR Eff Test(s)

Labor Hours

3.0 Hours

Part Number

DDC REPROGRAM1

Parts Return

NONE
Procedure B1

Use this operation if programming was REQUIRED.
Labor Number

Page 4

996-F202B
Reprogram MCM/CPC/ACM,
Install Emission label,
Perform Regen (x2) and SCR Eff Test(s)

Labor Hours

3.6 Hours

Part Number

DDC REPROGRAM1

Parts Return

NONE

Daimler Trucks
North America LLC

Field Service Campaign

March 2020
D20M4 Rev

Procedure C1
Use this operation if programming was NOT REQUIRED but a third regen was required at step 14.
Labor Number

996-F202C
No Reprogramming Required
With Additional Regen,
Install Emission Label,
Perform Regen (x3) and SCR Eff Test(s)

Labor Hours

3.7 Hours

Part Number

DDC REPROGRAM1

Parts Return

NONE
Procedure D1

Use this operation if programming was REQUIRED and a third regen was required at step 14.
Labor Number

1

996-F202D
Reprogram MCM/CPC/ACM
With Additional Regen,
Install Emission label,
Perform Regen (x3) and SCR Eff Test(s)

Labor Hours

4.3 Hours

Part Number

DDC REPROGRAM1

Parts Return

NONE

Administrative time (SRT 939-6010A) for 0.3 hours is automatically added to the claim.

This Field Service Campaign will terminate on March 13, 2021. Dealers will be notified of any changes
IMPORTANT: OWL must be viewed prior to beginning work to ensure the vehicle is involved and the
campaign has not previously been completed.
All claims must be submitted within 30 days of the repair and within 30 days of the termination date of the
campaign
For questions, U.S. and Canadian dealers, contact the Warranty Campaigns Department via Web inquiry
at DTNAConnect.com / WSC, or the Customer Assistance Center at (800) 385-4357. Export distributors
submit a Web inquiry or contact your International Service Manager.

Page 5

Daimler Trucks
North America LLC
March 2020
D20M4 Rev

Field Service Campaign
Detroit Diesel Corporation
13400 Outer Drive, West
Detroit, Michigan 48239-4001
Telephone: 313‐592‐5000

**Copy of Notice to Owner**

Subject: Field Service Campaign D20M4

GHG17 DETROIT™ DD13® Software Reprogramming and Emission Label
Replacement for Motor Coach Industries, Inc. (MCI®)

Daimler Trucks North America LLC, on behalf of its Detroit Diesel Powertrain Division, is initiating Field
Service Campaign D20M4 to modify the vehicles mentioned above.
Certain DETROIT™ GHG17 DD13® engines installed in MCI® vehicles will require reprogramming. All
affected units in this campaign will need their emission label replaced. This includes engines with test
emission labels AND engines with certified emission labels.
Updated software and certified emission labels became effective with GHG17 DD13® engines
manufactured after January 1, 2020. GHG17 DD13® engines manufactured before January 1, 2020, will
need the MCM, ACM, and CPC reprogrammed and the emission label replaced.
Records available to us indicate that your vehicle has one of the eligible engines. Instructions for this
Field Service Campaign have been sent to your local Detroit Diesel Authorized Repair Facility and the
labor time required to perform this campaign is approximately 3.6 hours.
Please contact a Detroit Diesel Authorized Repair Facility to arrange to have the Field Service Campaign
performed. To locate an authorized facility, search online at https://demanddetroit.com/find-a-dealer/