May 2020
Dealer Service Instructions for:

Customer Satisfaction Notification W23
Fuel Pump Module
Remedy Available
2020

(DD) Ram 3500 Cab Chassis
(DP) Ram 4500/5500 Cab Chassis

NOTE: This campaign applies only to the above vehicles equipped with a 6.7L
Cummins engine (sales code ETN).
NOTE: Some vehicles above may have been identified as not involved in this
campaign and therefore have been excluded from this campaign.

IMPORTANT: Some of the involved vehicles may be in dealer new vehicle
inventory. Dealers should also consider this requirement to apply to used vehicle
inventory and should perform this campaign on vehicles in for service. Involved
vehicles can be determined by using the VIP inquiry process.

Subject
The fuel pump module on about 27 of the above vehicles may have been
manufactured with an incorrect molding insert during the manufacturing process
that may allow the module to crack and become inoperative.

 Copyright 2020, FCA US LLC, All Rights Reserved (kka)

Customer Satisfaction Notification W23 – Fuel Pump Module

Page 2

Repair
Replace the fuel pump module.

Alternate Transportation
Dealers should attempt to minimize customer inconvenience by placing the owner
in a loaner vehicle if the vehicle must be held overnight.

Parts Information
NOTE: Parts for this campaign have been allocated to support the VIN
requirements, and have been shipped to involved dealers no need to place a
parts order.
Part Number

Description

68084721AA

Module, Fuel Tank and O-Ring

Parts Return
No parts return required for this campaign.

Special Tools
The following special tools are required to perform this repair:
 NPN

wiTECH MicroPod II

 NPN

Laptop Computer

 NPN

wiTECH Software

 9340

SAE Fuel Pump Lock Ring Wrench

 8978A

Decay Tool, Fuel

Customer Satisfaction Notification W23 – Fuel Pump Module

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Service Procedure
A. Fuel Pump Module Removal Procedure
WARNING: The fuel system may be under a constant pressure (even with the
engine off). Before servicing the fuel pump module, the fuel system pressure
must be released.
1. Drain the fuel tank.
NOTE: Two different procedures may be used to drain fuel tank: using a
diagnostic scan tool to activate the fuel pump relay and drain the fuel tank,
or remove the fuel pump. Due to a one-way check valve installed into the
fuel fill opening fitting at the tank, the tank cannot be drained
conventionally at the fill cap.
Conventional Procedure
a) Disconnect the fuel supply line quick-connect fitting at the fuel filter.
b) Install the appropriate Fuel Line Adapters/Fitting from the Decay Tool, Fuel
8978A, Route the opposite end of this hose to a diesel fuel draining station.
Using a scan tool, activate the fuel pump and drain the tank until empty.
2. Disconnect the Intelligent Battery Sensor (IBS) wire harness connector
3. Disconnect and isolate the negative battery cable(s).
NOTE: Failure to disconnect the IBS wire harness connector can lead to
damage of the IBS wire harness connector.
4. Raise and support vehicle

Customer Satisfaction Notification W23 – Fuel Pump Module

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Service Procedure [Continued]
5. Remove both the fuel filler hose
clamps (2) (Figure 1).
6. Remove the screw (5) and the
ground wire (Figure 1).
7. Remove the fuel fill hose
assembly (3) (Figure 1).

8. Disconnect the fuel return and
supply line and vapor line
quick-connect fittings
(Figure 2).

Figure 1 – Rear Mounted Fuel Tank

9. Disconnect the fuel pump
module (3) wire harness
connector (1) (Figure 3).

FUEL
RETURN
LINE
FUEL SUPPLY
LINE

10. Support the fuel tank with a
transmission jack.
NOTE: Certain models may
have an optional fuel tank skid
plate. The same mounting bolts
are used to retain both the skid
plate and fuel tank.

FUEL VAPOR
LINE

Figure 2 – Fuel Lines

Figure 3 – Fuel Pump Module Harness

Customer Satisfaction Notification W23 – Fuel Pump Module

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Service Procedure [Continued]
11. Remove the fuel tank bolts (2)
(Figure 4).
12. Lower the tank assembly from
vehicle and lift the tank from
the skid plate.
CAUTION: An indexing arrow
is located on top of the main
fuel pump module to clock its
position into the fuel tank, note
its location for reassembly.

Figure 4 – Fuel Tank Mounting

NOTE: Prior to removing the fuel pump module, use compressed air to
remove any accumulated dirt and debris from around fuel tank opening.
13. Position the lock ring remover/installer (1) SAE Fuel Pump Lock Ring
Wrench 9340 in the notches on the outside edge of the lock ring (3) (Figure 5).
14. Install a 1/2-inch drive
breaker bar in the top (2) of
the
lock
ring
remover/installer (1)
(Figure 5).
15. Rotate the breaker bar
counterclockwise and remove
the lock ring (3) (Figure 5).

Figure 5 – Fuel Pump Lock Ring Wrench
9340

Customer Satisfaction Notification W23 – Fuel Pump Module

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Service Procedure [Continued]
16. Remove the fuel pump module (1) from the fuel tank and DISCARD.
(Figure 6).
17. Remove and DISCARD the rubber O-ring seal (2) (Figure 6).

Figure 6 – Fuel Pump Module

Customer Satisfaction Notification W23 – Fuel Pump Module

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Service Procedure [Continued]
B. Fuel Pump Module Installation Procedure
CAUTION: An indexing arrow is located on top of the main fuel pump
module to clock its position into the fuel tank. The fuel pump module must be
installed in the same position as removed.
1. Using a NEW rubber O-ring seal, position the NEW fuel pump module in the
fuel tank opening (Figure 6).
2. Position the lock ring (3) over top of the fuel pump module (4) (Figure 5).
3. Rotate the fuel pump module until the embossed alignment arrow points to the
center alignment mark or the same position as noted during removal. This step
must be performed to prevent the float from contacting the side of the fuel tank.
4. Install the lock ring remover/installer (1) in the notches on the outside edge of
the lock ring (3) (Figure 5).
5. Install a 1/2-inch drive breaker bar in the top (2) of the lock ring
remover/installer (1) (Figure 5).
6. Rotate the breaker bar clockwise until all seven notches of the lock ring have
engaged.
7. Position the fuel tank (1) into fuel tank skid plate (3) (Figure 4).
8. Place the assembly onto a transmission jack.
9. Raise the fuel tank assembly up to frame and tighten the bolts (2) to 61 N·m
(45ft. lbs.) (Figure 4).
10. Connect the fuel return and supply line and vapor line quick-connect fittings
(Figure 2).
11. Connect the fuel pump module (3) wire harness connector (1) (Figure 3).

Customer Satisfaction Notification W23 – Fuel Pump Module

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Service Procedure [Continued]
12. Install the fuel fill hose (3) to tank and tighten the clamps (2) to 5 N·m
(44 In. lbs.) (Figure 1).
13. Install the ground wire (4) and the screw (5) (Figure 11).
14. Lower the vehicle.
15. Fill the tank and check for leaks.
16. Connect the negative battery cable(s) with IBS to the negative post and tighten
to 7 N·m (62In. lbs.).
17. Connect the IBS wire harness connector.
18. Return the vehicle to the customer.

Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid
will be used by FCA to record Customer Satisfaction Notification service
completions and provide dealer payments.
Use the following labor operation number and time allowance:

Remove and Replace Fuel Pump Module
Rear mounted Fuel Tank

Labor Operation
Number

Time
Allowance

14-W2-31-82

1.5 hours

NOTE: See the Warranty Administration Manual, Recall Claim Processing
Section, for complete claim processing instructions.

Customer Satisfaction Notification W23 – Fuel Pump Module

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Dealer Notification
To view this notification on DealerCONNECT, select “Global Recall System” on
the Service tab, then click on the description of this notification.

Owner Notification and Service Scheduling
All involved vehicle owners known to FCA are being notified of the service
requirement by mail. They are requested to schedule appointments for this service
with their dealers. A generic copy of the owner letter is attached.

Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall
System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete
vehicles. The owner’s name, address and phone number are listed if known.
Completed vehicles are removed from GRS within several days of repair claim
submission.
To use this system, click on the “Service” tab and then click on “Global Recall
System.” Your dealer’s VIN list for each recall displayed can be sorted by: those
vehicles that were unsold at campaign launch, those with a phone number, city, zip
code, or VIN sequence.
Dealers should perform this repair on all unsold vehicles before retail
delivery. Dealers should also use the VIN list to follow up with all owners to
schedule appointments for this repair.
VIN lists may contain confidential, restricted owner name and address information that was
obtained from the Department of Motor Vehicles of various states. Use of this information is
permitted for this notification only and is strictly prohibited from all other use.

Additional Information
If you have any questions or need assistance in completing this action, please
contact your Service and Parts District Manager.
Customer Service / Field Operations FCA US LLC

This notice applies to your vehicle,

CUSTOMER SATISFACTION NOTIFICATION
Fuel Pump Module

[Model Year and Model]
VIN XXXXXXXXXXXXXXXXX

W23

Dear [Name],

LOGO

At FCA US LLC, we recognize that the success of our business depends on the satisfaction of
our customers. We are constantly monitoring the quality of our products and looking for
opportunities to improve our vehicles even after they are sold. Because your long-term
satisfaction is important to us, we are contacting you on important improvements we would
like to make to your vehicle [1]. This will be done at no charge to you.

VEHICLE PICTURE

We are recommending the following improvements be performed on certain [2020 Model
Year (DD) Ram 3500 Cab Chassis, and (DP) Ram 4500/5500 Cab Chassis] vehicles equipped
with a 6.7L Cummins engine.

YOUR SCHEDULING OPTIONS
1. RECOMMENDED OPTION
Call your authorized Chrysler /
Dodge / Jeep® / RAM Dealership
2. Call the FCA Recall Assistance
Center at 1-800-853-1403. An
agent
can
confirm
part
availability and help schedule an
appointment
3. Visit recalls.mopar.com, scan the
QR code below, or download the
Mopar Owner’s Companion App.

QR Code

WHY DOES MY VEHICLE NEED REPAIRS?
The fuel pump module on your vehicle may have been manufactured with an incorrect
molding insert during the manufacturing process that may allow the module to crack and
become inoperative.
HOW DO I RESOLVE THIS CUSTOMER SATISFACTION NOTIFICATION?
FCA US will repair your vehicle free of charge (parts and labor). To do this, your dealer
will replace the fuel pump module. The estimated repair time is about two hours. In
addition, your dealer will require your vehicle for proper check-in, preparation, and check-out
during your visit, which may require more time. Your time is important to us, so
we recommend that you schedule a service appointment to minimize your inconvenience.
Please bring this letter with you to your dealership.
TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY
WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you
may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [2]
Once we receive and verify the required documents, reimbursement will be sent to you within
60 days. If you have had previous repairs performed and/or already received reimbursement,
you may still need to have the repair performed.
We apologize for any inconvenience, but are sincerely concerned about your satisfaction.
Thank you for your attention to this important matter.

Get access to recall notifications,
locate your nearest dealer, and more
through this website or Mopar
Owner’s Companion App. You will be
asked to provide your Vehicle
Identification Number (VIN) to
protect and verify your identity.
DEALERSHIP INSTRUCTIONS
Please reference CSN W23.

Customer Assistance/Field Operations
FCA US LLC

Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371

[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 218004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.