May 2020
Dealer Service Instructions for:

Customer Satisfaction Notification W28
Uconnect App
Effective immediately all repairs on involved vehicles are to be performed
according to this campaign. Service Bulletin 08-035-20 is no longer
applicable for vehicles involved in this campaign. Those vehicles that have
already had this repair performed, as determined by our warranty records,
have been excluded from this campaign.

Remedy Available
2020

(KL) Jeep Cherokee

NOTE: This campaign applies only to the above vehicles equipped with
SiriusXM Guardian, 1YR Trial (Sales Code RSK).
NOTE: Some vehicles above may have been identified as not involved in this
campaign and therefore have been excluded from this campaign.

IMPORTANT: Some of the involved vehicles may be in dealer new vehicle
inventory. Dealers should also consider this requirement to apply to used vehicle
inventory and should perform this campaign on vehicles in for service. Involved
vehicles can be determined by using the VIP inquiry process.

( Copyright 2020, FCA US LLC, All Rights Reserved (DJT)

Customer Satisfaction Notification W28 b Uconnect App

Page 2

Subject
The Uconnect App on about 11,950 of the above vehicles may not function for
remote lock, unlock and start after the vehicle has been at ignition off for about 40
minutes or longer.

Repair
Reprogram the RF-HUB with the latest software.

Parts Information

No parts are required to perform this service procedure.

Parts Return
No parts return required for this campaign.

Special Tools
The following special tools are required to perform this repair:
( NPN

wiTECH MicroPod II

( NPN

Laptop Computer

( NPN

wiTECH Software

Customer Satisfaction Notification W28 b Uconnect App

Page 3

Service Procedure
1. Open the hood. Install a battery charger and verify that the charging rate
provides 13.0 to 13.5 volts. Do not allow the charger to time out during the
flash process. Set the battery charger timer (if so equipped) to continuous
charge.
NOTE: Use an accurate stand-alone voltmeter. The battery charger volt
meter may not be sufficiently accurate. Voltages outside of the specified
range will cause an unsuccessful flash. If voltage reading is too high, apply
an electrical load by activating the park or headlamps and/or HVAC
blower motor to lower the voltage.
2. Connect the wiTECH micro pod II to the vehicle data link connector.
3. DVLNP ^SP TRXT^TYX TX ^SP eRUNf ZY]T^TYX(
4. Open the wiTECH 2.0 website.
5. 9X^P\ cY_\ eUser idf LXO ePasswordf LXO cY_\ eDealer Codef& ^SPX ]PVPN^
eFinishf L^ ^SP MY^^YW YQ ^SP screen.
6. ;\YW ^SP eVehicle Selectionf ]N\PPX& ]PVPN^ ^SP `PSTNVP ^Y MP _ZOL^PO(
7. ;\YW ^SP eAction Itemsf ]N\PPX& ]PVPN^ ^SP eTopologyf ^LM(
8. ;\YW ^SP eTopologyf ^LM& ]PVPN^ ^SP eRFHf icon for the module requiring
updating.
9. From ^SP eFlashf ^LM, compare ^SP eCurrent Electronic Control Unit (ECU)
Part Numberf aT^S ^SP eNew ECU Part Numberf VT]^PO.
( >Q ^SP eCurrent ECU part Numberf T] ^SP ]LWP L] ^SP eNew Part
Numberf& proceed to Step 16.
( >Q ^SP eCurrent ECU part Numberf T] BCG ^SP ]LWP L] ^SP eNew Part
Numberf& NYX^TX_P aT^S Step 10.
10. EPLO ^SP QVL]S ]ZPNTLV TX]^\_N^TYX] ZLRP( FPVPN^ eOKf ^Y NYX^TX_P(
11. From the flash ECU agreement page, agree to terms by checking the box.

Customer Satisfaction Notification W28 b Uconnect App

Page 4

Service Procedure [Continued]
12. FPVPN^ eFlash ECUf LXO ^SPX QYVVYa ^SP aTG97= ]N\PPX TX]^\_N^TYX] ^Y
complete the flash.
13. ;\YW ^SP eTopologyf ]N\PPX, ]PVPN^ ^SP eAll DTCsf ^LM to view the DTCs.
14. Select c1UNJ[ 0UU 2B1\f LXO ^SPX ]PVPN^ eClosef(
15. DVLNP ^SP TRXT^TYX TX ^SP eOFFf ZY]T^TYX LXO ^SPX \PWY`P ^SP aTG97= WTN\Y
pod II device from the vehicle.
16. Remove the battery charger from the vehicle.
17. Close the vehicle hood.

Completion Reporting and Reimbursement

Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid
will be used by FCA to record Customer Satisfaction Notification service
completions and provide dealer payments.
Use one of the following labor operation numbers and time allowances:
Labor Operation
Number

Time
Allowance

Inspect RFH module software level

18-W2-81-81

0.2 hours

Inspect/Update RFH module software

18-W2-81-82

0.2 hours

NOTE: See the Warranty Administration Manual, Recall Claim Processing
Section, for complete claim processing instructions.

Customer Satisfaction Notification W28 b Uconnect App

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Dealer Notification
GY `TPa ^ST] XY^TQTNL^TYX YX 8PLVP\7CBB97G& ]PVPN^ eB VT]^ QY\ PLNS \PNLVV OT]ZVLcPO NLX MP ]Y\^PO Mc4 ^SY]P
vehicles that were unsold at campaign launch, those with a phone number, city, zip
code, or VIN sequence.
Dealers should perform this repair on all unsold vehicles before retail
delivery. Dealers should also use the VIN list to follow up with all owners to
schedule appointments for this repair.
VIN lists may contain confidential, restricted owner name and address information that was
obtained from the Department of Motor Vehicles of various states. Use of this information is
permitted for this notification only and is strictly prohibited from all other use.

Customer Satisfaction Notification W28 b Uconnect App

Page 6

Additional Information
If you have any questions or need assistance in completing this action, please
contact your Service and Parts District Manager.
Customer Service / Field Operations
FCA US LLC

This notice applies to your vehicle,

CUSTOMER SATISFACTION NOTIFICATION
Uconnect App

[Model Year and Model]
VIN XXXXXXXXXXXXXXXXX

W28

+-(-#

3')*&+'#.*&120'#

Dear [Name],
At FCA US LLC, we recognize that the success of our business depends on the satisfaction of
our customers. We are constantly monitoring the quality of our products and looking for
opportunities to improve our vehicles even after they are sold. Because your long-term
satisfaction is important to us, we are contacting you on important improvements we would
like to make to your vehicle [1]. This will be done at no charge to you.
We are recommending the following improvements be performed on certain [2020 (KL) Jeep'
Cherokee] vehicles equipped with SiriusXM' Guardian, 1YR Trial (Sales Code RSK).
WHY DOES MY VEHICLE NEED REPAIRS?
The Uconnect App on your vehicle may not function for remote lock, unlock and start after the
vehicle has been at ignition off for about 40 minutes or longer.

YOUR SCHEDULING OPTIONS
1. RECOMMENDED OPTION
Call your authorized Chrysler /
Dodge / Jeep® / RAM Dealership
2. Call the FCA Recall Assistance
Center at 1-800-853-1403. An
agent
can
confirm
part
availability and help schedule an
appointment
3. Visit recalls.mopar.com, scan the
QR code below, or download the
[SLV_W 2TRUHSPTS 1UU&

/0#&645#

Get access to recall notifications,
locate your nearest dealer, and more
through this website or Mopar
BcZR^g_ 6[Y\NZV[Z 4\\( You will be
asked to provide your Vehicle
Identification Number (VIN) to
protect and verify your identity.
DEALERSHIP INSTRUCTIONS
Please reference CSN W28.

#

HOW DO I RESOLVE THIS CUSTOMER SATISFACTION NOTIFICATION?
FCA US will repair your vehicle free of charge (parts and labor). To do this, your dealer
will update the software in the Radio Frequency Hub (RF Hub). The estimated repair time
is 30 minutes. In addition, your dealer will require your vehicle for proper check-in,
preparation, and check-out during your visit, which may require more time. Your time is
important to us, so we recommend that you schedule a service appointment to minimize your
inconvenience. Please bring this letter with you to your dealership.

TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY

WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you
may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [2]
Once we receive and verify the required documents, reimbursement will be sent to you within
60 days. If you have had previous repairs performed and/or already received reimbursement,
you may still need to have the repair performed.
We apologize for any inconvenience, but are sincerely concerned about your satisfaction.
Thank you for your attention to this important matter.
Customer Assistance/Field Operations
FCA US LLC

Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371

[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 218004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.

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