W126

2020-05-28

W126: ROAD ZEPPELIN SEAT WARRANTY AND NON-WARRANTY REPAIR
PROCEDURE
• During normal riding conditions the air bladders can settle.
It will be necessary to periodically add air to maintain the
desired comfort pressure. This condition is normal to the
seat and is not cause for warranty of the seat.

Reason for Revision
Table 1. Document History
Date

Revision Description
Link change
2020-05-28
Updated Canada Market: Replacement
*
Procedure
Change of Address
2017-06-05
Added information concerning bladder settling

In Warranty Procedure
U.S. Market: Repair Procedure

Purpose for Warranty Bulletin

1.

The seat must be returned
Harley-Davidson dealership.

2.

Dealership must send seat back to:
Milsco Manufacturing Company
Attn: Road Zeppelin Service Department
650 Bannerman Avenue
Redgranite WI 54970 USA

This bulletin provides important information on the Road
Zeppelin seat (Part No. 52341-97E, 52333-97E, 51072-09 and
52000201).

to

an

authorized

NOTE
For emergency contact by the dealership only:
[email protected], or 414-354-0500 Ext 3997; or directly at
414-410-3997

Markets Affected
Only the U.S. and Canada markets are affected.

Warranty Information
The Harley-Davidson Road Zeppelin seat is warranted to be
free from failure for a period of one year from the date of
purchase. This warranty will not apply to any failure caused by
the following:

3.

Seat must be accompanied by a copy of the customer's
original purchase receipt.

4.

The seat will be repaired within seven (7) working days of
receipt at Milsco. If there are questions, Milsco will contact
the dealer. Subsequent communications may be necessary
and these may delay return of the product.
The seat will then be shipped back to dealership at no cost.

1.

Abuse, modification or tampering.

2.

Broken access door seal(s).

5.

3.

Repairs attempted by unauthorized personnel.

Canada Market: Replacement Procedure

(For Part No. 52341-97E, 52333-97E and 52000201: Further
information can be found in the owner's manual.)

NOTE
Prior to return of seat for repair:
• Verify power functions are operating properly at the
connector. If power is not functioning properly, diagnose and
correct electrical issues. Retest seat function.
• If customer is concerned that seat "does not work", verify
the accessory switch is on and that all electrical connections
are properly engaged.

Submit a warranty claim on H-Dnet.com using the appropriate
claim type. When part return is requested, follow the "Warranty
Return Policy" in the Canadian warranty manual.

Out of Warranty Repair Procedure: U.S. and
Canada
1.

The seat must be returned to an authorized HarleyDavidson dealership.

2.

The dealership provides customer an estimate of repair
costs using chart below. Actual determination of necessary
repairs will be finalized between Milsco and the dealer prior
to start of repair activity. All seats are inspected and
diagnosed upon receipt.

• For -97E style seats, the compressor will engage and run
independently from the switches being pressed. This is
appropriate to the design and is not a failure with the seat.

NOTE
In the interest of preserving customer safety and satisfaction, always check for outstanding recalls whenever any motorcycle is brought into your dealership for either maintenance or service.
ROUTING

INITIAL HERE

SERVICE
MANAGER

SALES MANAGER PARTS MANAGER

WARRANTY
PROCESS
MANAGER

LEAD TECHNICIAN TECHNICIAN NO. 1 TECHNICIAN NO. 2 TECHNICIAN NO. 3 RETURN THIS TO

Table 2. Rate for Out of Warranty Repairs
REPAIR
Initial inspection and diagnosis
Replace air bladders (seat and pillion)
Replace compressor/wire harness
Replace vinyl seat and pillion cover
Replace leather seat and pillion cover
Switches (grouping of two or three)
Base repairs
Foam cushions (only serviced along with
cover)
Other items quoted after analysis*
*See note which follows.

COST
$60.00
$95.00
$145.00
$155.00
$215.00
$50.00
Not serviced
$40.00
TBD

NOTE
*The design of the compressor and reservoir system is different
between the -97E and -09 versions. All -97 versions can be
repaired using the updated (-09) system. In some instances
this may not be financially viable.
3.

Dealership must send seat back to:
Milsco Manufacturing Company
Attn: Road Zeppelin Service Department
650 Bannerman Avenue
Redgranite WI 54970 USA

NOTE
For emergency contact by the dealership only:
[email protected], or 414-354-0500 Ext 3997; or directly at
414-410-3997
4.

The seat will be repaired within ten (10) working days of
receipt at Milsco.

5.

The seat will then be shipped back to the dealership. The
dealership will be billed for repairs and returned shipping
costs directly by Milsco via invoice returned with the seat.
Shipping costs from the dealership to Milsco are to be paid
by the dealership. Dealer is to make checks payable to
Milsco within 30 days.

6.

Warranty for repaired items is 90 days from repair.

Canada Market
Canadian dealers: costs are in U.S. Dollars. Also, there may
be brokerage duties costs in addition to the shipping costs
incurred.

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W126